6th CEM Africa Summit to take place in Cape Town this August
Issued by Tinkwe Communications - Jul 13th, 14:50
The largest Customer Experience Management Summit in Africa will take place on the 16th and 17th of August 2017 at the Century City Conference Centre in Cape Town. Now in its 6th year, the summit has grown exponentially, already showing a 35% increase in attendees on 2016’s event.
With swift advancements in technology, industries need to be innovative and flexible to changes within the CX ecosystem. CEM Africa 2017 will explore both the current and future state of CX. The event commits to strengthening the industry within the African continent by providing a platform for the sharing of ideas and the development of the CX industry.
The summit provides a platform for like-minded CX professionals to showcase their extensive industry knowledge as well as solutions to shape consumers’ perception of brands in an authentic and relevant manner. With over 50 speakers presenting informative and educational workshops and keynotes, the event promises to provide invaluable insider knowledge into every aspect involved in creating an exceptional customer experience.
“Customer Experience is a rapidly growing discipline and profession across the African continent. From Ghana to Kenya; Namibia to Malawi; Tanzania to Botswana; Nigeria to South Africa; marketing, service and customer experience professionals are educating, influencing and inspiring organisations across multiple industries to understand the need to transform and improve customer experiences”, says Advisory Panelist, Ian Golding, Customer Experience Consultant from the UK.
The CEM Africa Summit agenda will explore four key topical tracks: The Influence of Advancing Technology; Redesigning the Customer Journey; Internal Changes for Positive Experiences; and Understanding the Customer.
The advisory panel includes: Prof. Adre Schreuder, CEO & Founder, Consulta & Sacsi; Iain Meaker, Executive Manager - Commercial Distribution, Comair; Ica Van Eeden, Former Head of Customer Service & Experience, Takealot; Ian Golding, Certified Customer Experience Professional; and Shep Hyken, Customer Service Expert.
Speakers include CX thought-leaders such as: Sven Schoof, Head of Customer Experience at Spree; Phakiso Tlali, Director, Customer Experience at Gauteng Provincial Government; Graham Stephen, Chief Commercial Officer at Wonga; Julio Hernandez, Global Customer Lead at KPMG; and Khomotso Molabe, Executive & Head: Client Experience Transformation at Standard Bank.
For the first time ever, Kinetic will be hosting the Customer Experience Africa Awards on the evening of the 15th of August at the Century City Conference Centre. This gala evening, preceding the summit, will recognise the most influential brands, therefore celebrating and promoting the highest level of customer experience in Africa.
The Sigpack VPF (Vertical Platform for Flat Pouches), the first freely scalable flat pouch machine from Bosch, has been honoured with the German Design Award 2018 in the Excellent Product Design category. The German Design Council presents the prestigious award on an annual basis. The German Design Award is the second prestigious accolade for the Sigpack VPF following the German Packaging Award in 2016.
After the Castle Lite crisis that went viral on Twitter, the brand has decided to make the impossible possible by relaunching their 18-pack for festive season! The disruption in supply wasn’t because they couldn’t deliver but rather because they were planning to over deliver.
Food and drinks suppliers are being advised to take note of an emerging trend towards bringing a socially responsible element to category visions that shapes the category and brand in greater depth and changes how shoppers perceive both moving forward.
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