Advertise with fastmoving.co.za
 
 

6th CEM Africa Summit to take place in Cape Town this August.
6th CEM Africa Summit to take place in Cape Town this August.

6th CEM Africa Summit to take place in Cape Town this August

BRAND ACTIVITY

Issued by Tinkwe Communications - Jul 13th, 14:50

The largest Customer Experience Management Summit in Africa will take place on the 16th and 17th of August 2017 at the Century City Conference Centre in Cape Town. Now in its 6th year, the summit has grown exponentially, already showing a 35% increase in attendees on 2016’s event.

With swift advancements in technology, industries need to be innovative and flexible to changes within the CX ecosystem. CEM Africa 2017 will explore both the current and future state of CX. The event commits to strengthening the industry within the African continent by providing a platform for the sharing of ideas and the development of the CX industry.

The summit provides a platform for like-minded CX professionals to showcase their extensive industry knowledge as well as solutions to shape consumers’ perception of brands in an authentic and relevant manner. With over 50 speakers presenting informative and educational workshops and keynotes, the event promises to provide invaluable insider knowledge into every aspect involved in creating an exceptional customer experience.

“Customer Experience is a rapidly growing discipline and profession across the African continent. From Ghana to Kenya; Namibia to Malawi; Tanzania to Botswana; Nigeria to South Africa; marketing, service and customer experience professionals are educating, influencing and inspiring organisations across multiple industries to understand the need to transform and improve customer experiences”, says Advisory Panelist, Ian Golding, Customer Experience Consultant from the UK.

The CEM Africa Summit agenda will explore four key topical tracks: The Influence of Advancing Technology; Redesigning the Customer Journey; Internal Changes for Positive Experiences; and Understanding the Customer.

The advisory panel includes: Prof. Adre Schreuder, CEO & Founder, Consulta & Sacsi; Iain Meaker, Executive Manager - Commercial Distribution, Comair; Ica Van Eeden, Former Head of Customer Service & Experience, Takealot; Ian Golding, Certified Customer Experience Professional; and Shep Hyken, Customer Service Expert.

Speakers include CX thought-leaders such as: Sven Schoof, Head of Customer Experience at Spree; Phakiso Tlali, Director, Customer Experience at Gauteng Provincial Government; Graham Stephen, Chief Commercial Officer at Wonga; Julio Hernandez, Global Customer Lead at KPMG; and Khomotso Molabe, Executive & Head: Client Experience Transformation at Standard Bank.

For the first time ever, Kinetic will be hosting the Customer Experience Africa Awards on the evening of the 15th of August at the Century City Conference Centre. This gala evening, preceding the summit, will recognise the most influential brands, therefore celebrating and promoting the highest level of customer experience in Africa.

 

Related Activity

Babe-Eeze 2-in-1 bowl and feeding mat 18
SEP
Babe-Eeze 2-in-1 bowl and feeding mat
Most parents know the nightmare mess if their little ones flip over their bowl of food at mealtimes. The new Babe-Eeze 2-in-1 bowl and feeding mat is a clever innovation which suctions directly to the table, making it virtually impossible for toddlers to tip over their food bowls.
Malamulele woman crowned as SA’s boerewors champion18
SEP
Malamulele woman crowned as SA’s boerewors champion
A 32-year old woman from Malamulele, Limpopo, makes the best boerewors in South Africa. Queen Mathebula was crowned the winner of the 25th annual Championship Boerewors competition and her recipe - South Africa’s number one boerewors - will be available in all Shoprite and Checkers stores nationwide from Friday, 15 September 2017.
SACSC Annual Congress: 2017 Retail, Design and Development Awards (RDDA) winners announced 18
SEP
SACSC Annual Congress: 2017 Retail, Design and Development Awards (RDDA) winners announced
The 2017 Retail, Design and Development Awards (RDDA) winners were announced on the opening day of the South African Council of Shopping Centres (SACSC) Annual Congress, held in Cape Town’s International Convention Centre.
Spier scoops up two global accolades 18
SEP
Spier scoops up two global accolades
The International Wine & Spirit Competition (IWSC) 2017 awarded the Spier 21 Gables Pinotage 2014 with a “Gold Outstanding” medal score of 93+ at the 48th annual IWSC awards ceremony, which was held in London in September 2017.

Try these recipes

Boerewors and Beans for Braai Day18
SEP
Boerewors and Beans for Braai Day
On 24 September, we celebrate National Heritage Day in South Africa. It is a day where we can get together and celebrate our rich heritage by uniting around fires and enjoying some delicious food. For this reason, it was declared a public holiday. With the 24th falling on a Sunday this year and the public holiday being moved to the Monday, what better way is there to enjoy the long weekend than with beans and boerewors and a braai with friends and family? As South Africans, we all know that fires and good food mean celebrations.
Maple and Pumpkin Brûlée Tart13
SEP
Maple and Pumpkin Brûlée Tart
Try this delicious recipe.
Beef Enchiladas12
SEP
Beef Enchiladas
Whether it’s just the family or a relaxed dinner with friends you will love this easy to prepare dish. Team it up with a fresh, crisp green salad and you are ready to go.
Meringue Peaches 05
SEP
Meringue Peaches
This easy peach and meringue recipe only asks for a few simple ingredients but delivers so much more.