SA’s Table Mountain restaurants adopt Sureswipe's 1-second tap & go payment solution
Issued by P and P Communications on behalf of Sureswipe - Jul 2nd 2018, 13:28
South Africa’s iconic Table Mountain, recognised as one of the New 7 Wonders of Nature and internationally acclaimed as a top tourist experience, has a fast-moving food & beverage (F&B) environment. Approximately 1.2 million transactions per annum take place - this is made up of card and cash payments by local and international tourists who eat and drink as part of their Table Mountain experience.
Given the high volumes of visitors, the key priority for the F&B division at Table Mountain Aerial Cableway Company is to ensure that payment transactions are quick and easy in order to minimize queues and ensure a smooth flow of visitors - and a world-class customer experience.
Table Mountain Cableway’s Food & Beverage Manager, Eugene Labuschagne says, “Tourists don’t want unnecessary hold ups – they want an incredible Table Mountain experience all around. We found that increasingly, slow transaction speeds of processing payment verifications and transactions was causing lengthy downtime periods and presented us with a major challenge as this impacted negatively on business and on customer throughput.”
Last year the F&B Dept decided that it was critical to overcome these card payment challenges before the onset of the peak tourist season in December 2017.
Says Labuschagne: “We were attracted to Sureswipe’s Integrated Payment and POS solution for many reasons. They are an independent card service provider. They promised us quick turnaround times and support; and also had the capability to handle Tap & Go contactless payment transactions.
On the 1st December 2017, as the festive season rush began, the Sureswipe team arrived at the Cableway at 6h00 and swopped over to the Sureswipe system. The system was up and transacting in a couple of hours. The Cableway’s IT department was on standby, but in the end, they had very little to do, except support the Sureswipe team. The systems integration with Sureswipe and the existing Micros POS was seamless.
Sureswipe’s Integrated Payment solution at Table Mountain Cableway comprises twelve Point-of-Sale devices, situated across the Wi-Fi lounge, Cafe and Terrace Bar. They all integrate seamlessly to the backend Micros POS.
Labuschagne says they have not experienced any downtime since inception. “The Tap & Go system is fast – transactions take less than a second. Our contactless payments have increased from 20% to 27% in less than five months, which shows us that the use of this technology can help to improve the visitor experience. We expect it to become a large part of the business. Contactless payments also appeal to visitors because of the reduced security risks as they don’t have to hand over their cards.”
“In summary,” says Labuschagne, “the benefits of Sureswipe’s Integrated Payment solutions are multiple and include far fewer breakdowns and downtime, which means our managers can get on with their core business of keeping Cableway visitors happy instead of sorting out payment transaction failures. "
“Instantaneous Tap & Go expedites queues while fast, smooth and seamless transactions not only enhance the customer experience but impact positively on the accuracy and efficiency of our accounting system. In addition, a great bonus for our accounting team was that Sureswipe customised the reporting system to suit all their needs.”
Click here for more information on Sureswipe
Around the World, 17th June is observed as ‘Eat Your Vegetables Day’ and is one more opportunity to remind everyone that veggies are an essential part of a healthy lifestyle. They come in every shape and colour of the rainbow and everyone has their favourite! We can all agree that vegetables are versatile, can be added to any meal and are important for daily consumption as they’re a vital source of nutrients.
Chivas is shaking up the Scotch whisky category with the launch of Chivas XV - a 15-year-old blend that challenges conventions around how and when to enjoy Scotch whisky.
Bavaria, South Africa’s leading 0.0% beer brand, recently announced a three-year sponsorship deal with the prestigious Comrades Marathon. In order to celebrate the sponsorship announcement, Bavaria has created an emotional video celebrating Maurice Rosen, a veteran runner of the race who will be competing for his 36th Comrades finish this year – summing up the qualities of tradition, bravery, resilience and tenacity that the race is known for.
Fitch & Leedes, the authentic range of mixers, in collaboration with Bokeh Lifestyle and Fashion Film Festival are giving local filmmakers the chance to get their hands on R75 000.
Try these recipes
A delicious favourite gets a nutritious twist that’s guaranteed to keep your loved ones both happy and healthy. Serves 10.
Layers of chicken, red onion and mushroom in a creamy béchamel sauce. A super dish for entertaining or taking with you on holiday.
A rich and creamy baked cheesecake heaped with a deep red, fresh raspberry sauce.
Banters at your braai? This Steakhouse Classic picanha with broccoli and Asian dressing is a definite winner.