Advertise with

Telkom warns over Eskom load shedding
Telkom warns over Eskom load shedding

Telkom warns over Eskom load shedding

ECONOMIC NEWS - Nov 4th 2014, 09:44

Telkom services will be impacted by Eskom’s nationwide load shedding schedule, the company said in a press statement on Monday, 3 November 2014. 

Depending on the duration of load, shedding Telkom said it might lose some core network elements, which could affect customer services.

“The company understands the great inconvenience disconnection of its services brings to its customers and will therefore be on high alert during this period, mobilising all available technicians to work additional hours,” said Marna Wilden, managing executive of Telkom’s network centre operations.

“Our business and operations will also be impacted by load shedding and we hope that customers will appreciate that we are doing all that we can to maintain services under these trying circumstances,” she added.

Telkom said that in an instance of power failure — because of load shedding or otherwise — older models of modems do not have built in functionality, which allows the modem to reset itself.

In these cases, customers are required to reset the modem manually once power has returned by switching it off and on again, and possibly rebooting their computer.

“It is preferred, in the interest of saving time, that customers attempt this manual reset process prior to engaging our support staff through our call centres,” Telkom said.

Newer models of modems, such as those currently being distributed by Telkom, do have built in reset functionality and are likely to return to normal once the power is on again.

However, if users continue to experience problems after a power failure, affected customers can reach Telkom to report their problems via four channels:

1. Faults can be logged electronically via the Telkom website –
2. Customers can SMS “SERVICE” and their number to 30591 for assistance.
3. Telkom’s app can be downloaded free on an Apple and Android devices.
4. Residential customers can call 10210 for assistance, whilst business customers can contact 10217.

Wilden advised that once customers have obtained a reference number after reporting a fault, they do not need to call Telkom again as the company’s internal systems will manage all faults and ensure that repairs are completed.From 2014 Copyright, BusinessTech. All right reserved. 

Read more about: telkom | south africa | eskom |

Related News

Regulation of online and mobile gambling in Africa must gather pace
29/10/2019 - 10:20
The gambling industry in Africa has been busy recently following the ICE Africa and Big African Summit events. These explored the current state of legal gambling within the continent and included conferences by established industry professionals.

Pick n Pay unveils its revamped "On Nicol" flagship store
18/10/2019 - 10:59
Pick n Pay’s flagship store On Nicol officially welcomed customers after a comprehensive revamp. The refurbished store has an exciting array of new offerings with the very best in retail concepts developed in South Africa and from around the world. Customers can expect an enhanced fresh food experience, a huge focus on product quality, a much-improved range, innovative third-party services, and refreshed customer service.

Slight upturn in prospects for SA 2019/2020 stone fruit exports
16/10/2019 - 10:11
The latest forecast for South Africa's stone fruit season points to improved volumes compared to last year although the continued effects of drought in some areas and adverse weather during pollination has impacted the full potential, an industry body said on Tuesday.

Shoprite makes significant positive impact
10/10/2019 - 11:01
The Shoprite Group’s significant positive impact in the countries and communities in which it operates have seen it subsidise staple products to the value of R141 million, donate surplus food and goods to the value of R60.4 million and serve more than 20 million meals to communities in need in the 2019 financial year.

Shoprite works to prevent childhood stunting
08/10/2019 - 09:46
The Shoprite Group has announced investment in several specific interventions to prevent childhood stunting which leaves one in four South African children under the age of five with lifelong cognitive, educational and employment challenges.