58% of UK shoppers face Christmas delivery problems
By Sahar Nazir - Dec 19th 2018, 11:39
More than 50 per cent of people who shopped online over last year’s Christmas period have experienced some sort of problem with their delivery, according to new research.
Consumer group Which? gathered surveys of 2095 UK shoppers, whereby it found that 58 per cent of those asked said they experienced a delivery problem over the Christmas period last year.
It also found that 90 per cent now purchase at least one item online during the Christmas period, and 51 per cent buy five or more items online.
Meanwhile, at least seven per cent claimed their parcels were left in the bin, four per cent had said their parcels were thrown over a fence, and two per cent said their deliveries had disappeared after being left with their neighbours.
The research also found that an individual had complained about their dog finding their parcel, while another shopper reported that their item had been swept away by local binmen after being left in the recycling bin.
Finally, around 29 per cent of shoppers said they received a delivery earlier than expected, which had caused issues with being able to collect the item.
“If you face a delivery issue, remember that you have rights and should contact the retailer as soon as possible to have your problem solved,” Which? managing director Alex Neill said.Retail Gazette
Contraction in economy looms in the first quarter
17/05/2019 - 09:16
Weak performances in the retail, mining and manufacturing sectors, which bore the brunt of the most severe power cuts the country has experienced yet, indicates that the economy contracted in the first quarter of the year.
Richemont lifts dividend 5% as online platforms boost sales
17/05/2019 - 08:52
Richemont chair John Rupert says group sales rose 27%, 'reflecting growth across all business areas and distribution channels.'
Taking stock of fashion's $210bn inventory problem
16/05/2019 - 11:08
Fashion retailers are faced with a dilemma: to keep up with the demands of 'fast fashion' they need rapid stock turnover. But what do they do with the surplus?
Retail sector barely budged in March
16/05/2019 - 09:54
Consumers were under pressure in March with a 74c/l hike in the petrol price and slightly higher inflation.
Dischem's employee strike costs it more than 75m
16/05/2019 - 08:31
Dis-Chem Pharmacies says a strike by employees that lasted nearly five months shaved up to R76.4m off its profits in the year to end-February.