Amazon crowned #1 for UK digital innovation for second year
By Elias Jahshan - Jul 7th 2017, 12:04
Amazon has been named as the UK’s number one digital innovator for the second year in a row, according to new rankings published this week.
The online giant took three of the top spots Digital Retail Innovations Report 2017, which recognises the top 50 retail technology initiatives of the last year.
Amazon Echo topped the list with its new and improved features. The voice-driven device, better known as Alexa, can answer questions and order goods but was recognised because of its new capabilities such as video camera integration, and the ability to take and process pictures and feedback on outfit choices.
The online retailer’s grocery store Amazon Go, which uses NFC sensors to monitor items moved from shelves and into baskets ranked second, while Amazon Logistics was listed third for its robot-filled warehouses and experimentation with drone delivery.
Ocado, Shop Direct and Net-A-Porter were among the other retailers that were recognised in the top 50.
“The various [artificial intelligence] initiatives show how retailers are working hard to evolve customer journey,” said Guy Chiswick, northern Europe managing director at Webloyalty, which co-produced the list.
“They are thinking outside the box and coming up with new ways to answer customer demand for convenience and immediacy, as well as looking for solutions to improve every step of the supply chain.” Retail Gazette
Walmart unveils new online look
20/04/2018 - 14:31
Walmart.com has just offered a sneak peek at its new online shopping site, which will offer a cleaner and more modern digital experience. The actual site will go live to customers in early May.
Closing the deal with in-store customers
19/04/2018 - 14:05
One of the most fundamental goals a brand marketer has is to lead consumers to the point of sale (POS) — that is, a location or moment during the customer journey in which a retail transaction can occur.
Digital natives vs Digital immigrants in a world ruled by technology
18/04/2018 - 15:04
We’re all familiar with the term Baby Boomer (1946 – 1964), Gen X (1965 – 1976) and Gen Y (1977 – 1995) - with the latter more commonly known as the Millennial - and we have a basic understanding of each, but what happens when you group these generations together under one corporate roof in a world predominately ruled by technology?
Embracing a more connected South African retail environment
17/04/2018 - 16:25
The increased connectedness of consumers is contributing to a more dynamic environment – one where expectations on what the buying experience must entail are evolving.
5 ways AI can do the heavy lifting in the retail customer experience
16/04/2018 - 15:17
When we talk to our customers, the biggest challenge in this new era of retailing is just keeping up with customer expectations. Bringing new, differentiated experiences to market is a monumental task.