Advertise with fastmoving.co.za
 
 

House of Fraser is the best high street retailer that also sells online in the UK, according to a new report.
House of Fraser is the best high street retailer that also sells online in the UK, according to a new report.

House of Fraser named best multichannel retailer

INTERNATIONAL NEWS

By Elias Jahshan - Jul 10th, 09:37

House of Fraser is the best high street retailer that also sells online in the UK, according to a new report. 

The annual Multichannel Retail Report scores and ranks 187 high street retailers selling online, identifying the top 10 the industry should benchmark against.

Following House of Fraser in the top 10 are Schuh, Argos, B&Q, Screwfix, Karen Millen, Marks & Spencer, Superdry, Coast and Warehouse. The list also identified the bottom 10, which offer less-than-optimal multichannel experiences for customers.

The high street retailers that made the bottom 10 include Nespresso, Oak Furniture Land, Smythson, Mulberry, Party Delights, Cameraworld, Miu Miu, The Whiskey Shop, Multiyork Furniture, and Thomas Pink.

Meanwhile, the most improved retailers for 2017 include F.Hinds, Dior, Mamas & Papas and Richer Sounds.The list and rankings were compiled based on the core tenets of multichannel retailing, covering facets such as technology, customer experience and delivery.

The Multichannel Retail Report also indicated that 22 per cent of retailers were still failing to offer a persistent cart – whereby customers can add items on one devise while logged in and access it on another device later. However, this is a marked improvement from 2015’s figure of 31 per cent.

When it comes to checkout, the report found that 44 per cent of retailers lack transparency andndo not show accepted payment types until the basket page, while only 11% of retailers offer login/registration with social media.

In addition, 19 per cent of retailers don’t offer next day delivery – a method favoured by 52 per cent of consumers, according to a 2017 YouGov survey.
Retail Gazette 

Related News

Hennessy sees Kenya as growth frontier as cognac sales start
26/07/2017 - 10:34
Hennessy, the world’s largest maker of cognac, has started distributing its products in Kenya to tap Africa’s second-largest luxury-goods market.

Deodorant is always on the shopping list for South Africans
26/07/2017 - 09:07
South Africans are not counting cents when it comes to scents.

Mall anchor tenants may be cast adrift
25/07/2017 - 10:36
Retail mall owners may be scurrying around in the hunt for new anchor tenants as legacy businesses fall behind changing retail trends.

Stuttafords Saga: How Nenegate brought down the store
24/07/2017 - 15:09
It all came tumbling down for Stuttafords the day former finance minister Nhlahla Nene was fired. The rand's decline in the days that followed the shock axing signalled the end of a 150-year-old empire, says chief executive Robert Amoils.

Pick n Pay launches online distribution centre in Gauteng
24/07/2017 - 12:14
This week, Pick n Pay launched its online distribution centre in Gauteng, the first of its kind in the Province. This follows the opening of its Cape Town online distribution centre, which made it the first major brick and mortar grocery retailer in South Africa to serve its online consumer customer base with a dedicated fulfillment centre.