Cite consumer act, BlackBerry owners told
Business Day - Oct 13th 2011, 09:02
Blackberry users should seek recourse from the National Consumer Commission after the failure of the data service in the past three days, commissioner Mamodupi Mohlala said yesterday.
Ms Mohlala said consumers would find protection under sections 55, 56 and 61 of the Consumer Protection Act, which provided rights on the quality of goods, and liability for damage cause by goods. She said everyone who was involved in the value chain could be held liable in terms of section 61 of the act.
Some commentators said consumers might find it difficult to hold Research In Motion (RIM) accountable, given that the network failure occurred outside SA. RIM routes its traffic through two main centres, in Waterloo for North America, and in Slough, southern England, for Europe, the Middle East and Africa.
Ms Mohlala said consumers who had bought their BlackBerry handsets after April could return them and demand another brand with an equal value, or a refund, because the service promised was not delivered. The consumer commission has so far received one complaint from a BlackBerry user.
The BlackBerry blackout yesterday spread to North America after starting on Monday in Africa, the Middle East and Europe, and continued into a third day. The blackout later spread to India and South America.
It began in areas RIM is counting on for sales growth as revenue in North America drops. RIM said the cause of the blackout was a core switch failure in RIM’s infrastructure. "As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as soon as possible."
Customer engagement through gamification
17/08/2018 - 13:55
Gamification provides insurers with an ideal platform to enhance customer engagement. With apps like MEGA MEDS, that turns medicine management into a fun experience, and the likes of the Discovery Insure Driving Challenge, that rewards customers who are good drivers, there is significant potential for insurers and others to take a different approach to dealing with stakeholders.
SodaStream SA calls for bottling companies to reveal water sources and plans in Cape Town
12/02/2018 - 14:58
SodaStream South Africa joins call to action urging Coca-Cola to develop a plan to ensure Cape Town residents have access to water. This follows a petition released last night by Avaaz, a global web movement that brings people-powered politics to decision-making everywhere.
Trade and business services lost the most jobs in the first quarter
27/06/2017 - 14:43
Employment levels fell in the first quarter of 2017, though mining and construction both showed increased.
Rooibos Limited guilty of abuse of dominance
20/06/2017 - 10:31
Rooibos Limited, which describes itself as the "preferred supplier" of rooibos tea, has been charged with abuse of dominance by the Competition Commission and faces an administrative penalty equal to 10% of its annual turnover.
Vodacom’s revenue and profit rise despite rate cuts
15/05/2017 - 09:11
Mobile phone network Vodacom managed to grow revenue and profit slightly in the year to end-March despite cutting rates.