Advertise with fastmoving.co.za
 
 

You Break It, You Buy It. What does the Consumer Protection Act has to say?

Jan 22nd 2014, 08:24


You Break It, You Buy It. What does the Consumer Protection Act has to say?


Compiled by The office of the Credit Ombud and The Consumer Goods & Services Ombud

Many consumers come across those notices in some shops declaring their obligation to pay for items they break or damage while shopping in a store. Notices stating: You Break It, You Buy It or You Damage It, Consider It Sold are familiar to most shoppers.

“The Consumer Protection Act (CPA) takes precedence over any store policy and consumers should enforce their rights when it comes to returning or exchanging defective goods,” says Consumer Goods and Services Ombud, advocate Neville Melville. “Consumers should not allow stores to bully them when it comes to returning or exchanging defective goods or those with poor workmanship,” he adds.

Not only do consumers have a right to return any items they purchase which have material defects, but they are also entitled to choose the form of redress. Other than the automatic six (6) month warranty that all store purchased goods carry, the CPA also provides for a 3-R’ rule – the right to return, refund or replacement (of defective products) - within 6 months of purchasing the goods.

“Stores will often inform consumers that the defective goods have to be returned in order to be sent away for repairs, rather than exchanging it or paying a refund. Consumers... don’t have to follow what the store wants to do in such circumstances; they have the choice as to which remedy (return, refund or replace) they would prefer when it comes to defective goods,” continues Melville. “The only exception is if the defect is insignificant or the consumer caused the damage,” he adds.

Another common problem occurs when the defective goods have been purchased on credit. Aggrieved consumers will sometimes show their dissatisfaction by not paying their accounts when disputes arise with the store because of these defective goods. This is the worst approach a consumer can have as it could give rise to a breach of their obligations under the credit agreement.

Click here for more information

Please feel free to make comments or raise new issues by emailing us here

 
January 2014
Cotton On opens in Stellenbosch,
Western Cape

Located in Mill Square, Stellenbosch, the new Cotton On store opened on 31 October 2013. Starting in 1991 as a single clothing store in Geelong, Australia, the Cotton On Group now has over 1,000 stores in 16 countries around the world and opened the doors to its first South African store in 2011. Find out more.
What’s on your mind?
We want to hear from you and what you think about the retail industry in South Africa. You can email your comments and feedback to our editor, here.
Latest Reports
Retailer | View all Retailer News
Edcon to sell top UK clothing brand
The country's fashion industry has been set a twitter by the news that one of the biggest and most recognised clothing brands on the British high street, River Island. will soon be found in South Africa.
· Mr Price slides on sales figures let-down
· First China mall opens in Harare, Zimbabwe
· Namibia's Agra posts results supportive of intended expansion
· New shopping mall opens in Botswana
South Africa's GDP up 0.7% in Q3
South Africa's real gross domestic product (GDP) grew by 0.7 percent during the third quarter of 2013, Statistics SA (Stats SA) has said.
· Fuel prices: buckle up for a tough 2014
· Imports standards Act on cards, Zimbabwe
· Spending 20% higher in December - FNB
· Zambian mobile operators increase charges, excise duty
International | View all International News Marketing and Business | View all Supplier News
Target data breach may affect 40 million
Target confirmed that it suffered a major data breach that may have affected as many as 40 million credit and debit card transactions at Target stores between 27 November and 15 December 2013.
· 2013 set to be the PC market’s worst year
· Best Buy holiday revenues fall 2.5%
· J.C. Penney to close 33 stores by May
· Wal-Mart International names new CEO
Double digit growth for V&A Waterfront
The V&A Waterfront continued its 2013 double digit retail trade sales growth with a reported 20.6% increase in December 2013.
· 2014 Vaal Mall expansion to enhance retail experience
· Gauteng’s Cradlestone Mall to attract a mix of shoppers
· Growthpoint acquires Blackheath industrial
· Levy Shopping Mall boon to Zambian economy
Train and certify in order to keep yourself marketable - Accsys
With the level of competition for jobs on the increase in South Africa, there is a very real need for job seekers to keep up with the skills requirements of the market. The soon-to-be enacted and somewhat controversial Youth Wage Subsidy/ Employment Tax Incentive Bill serves as a reminder to businesses about the role commerce can play in equipping the country’s youth to form part of- and contribute to the economy.
90% of manufacturing companies fail to recognise the importance of a Packaging Execution System
While most manufacturing companies are realising the benefits of an MES, 90% of them do not yet recognise the advantages a PES brings them. This is according to Zetes’ direct experience working with manufacturers.
Imperial Supports SanParks honorary rangers
A member company of Imperial Logistics, IRL has pledged its support to SANParks’ Rangers, particularly as they work on the frontline of combatting rhino poaching in South Africa. The company’s latest act of support is the donation of 500 food hampers to the Kruger National Park Honorary Rangers and their families.
Euro Shop 2014
16 – 20 February 2014
Dusseldorf, Germany
Fastmoving provides news, insight and analysis into the retail and FMCG industries in South Africa and has been doing so for the last 12 years. We provide marketing services to businesses operating in the retail and FMCG sector by creating dedicated company pages, publishing news releases and offering exposure in our regular weekly and monthly newsletters.

To find out more about our services, contact
Editorial contact

Tina Baney
National Sales/ Account Manager
011 312 5928
083 251 6874
Email: tina@fastmoving.co.za
Vivienne Ayerst
Customer Service Manager/ Client Liaison
021 423 8213
082 921 5468
vivienne@fastmoving.co.za
For editorial:
Wendy Smith

Tel: 021 465 6910
Email: wendy@fastmoving.co.za