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Harnessing digital technology for next-level customer centered retailing
30 January 2019
Hilton Hotel, Sandton, Johannesburg
How to Participate:

Join as an attendee: Join hundreds of Africa’s retail and technology leaders - for a day of top-level content, case studies, live demos, and plenty of networking opportunities

Join as a speaker: Showcase your thought-leadership. Share your insights and experience. Shape solutions to critical business challenges

Join us as an exhibitor:
Showcase your brand and present your solutions to a select audience. Position your organisation at the forefront of digital transformation in retail. Find new partnerships, investors, leads, and opportunities.

How to Register:
Call: +27 11 026 0981/82 | Email us | Register online now
Retailers are facing a rapid evolution of technology and Artificial Intelligence. Online players like Take-A-Lot in South Africa, Konga in Nigeria and Jumia in Kenya, have entered the market which has created huge competition for brick-and-mortar retailers.

The internet and customer expectations are forcing retailers to reassess the service they provide, not just in terms of convenience and pace, but engagement and enjoyability.

This event will focus on how emerging technologies such as Ai, IoT, drones, robotics, digital payment solutions, new eCommerce models and mobility are disrupting the market. DRF2019 will also delve into how to survive by harnessing new tech to improve both customer experience and operational efficiency.

Who Should Attend?
A variety of professionals will visit DRF2019 looking for products and services that will help them increase productivity, reduce costs, attract more customers, improve customer experience, enhance security and sell more - whether they are small independent retailers or large retail groups.

Job Titles:
CIOs/ IT Directors/IT Manager, CEOs/ MDs, VPs/Heads of Merchandise Management, Marketing VPs/Directors, Sales VPs/Directors, Store/Channel VPs/Directors, e-Commerce Directors, Corporate Strategy Executives, Supply Chain Directors, Inventory/Distribution/Warehouse Directors, Head of Customer Experience, Head of Fulfillment, Head of Ecommerce, Head of Innovation, Chief Digital Officer/ Head of Digital

Industry Sectors:
Retail Segments, Accessories and Jewellery, Children’s wear, DIY, Fashion and footwear, Hardware Stores, Garden centre’s, Music and video shops, Pubs, clubs and restaurants, Pharmacy, Quick service retail, Shopping centre’s, Speciality and luxury goods, Sports arenas, Health and beauty, Leisure, Homeware and furnishing, Hotels, Supermarkets, Theme parks, cinemas and museums, Travel and tourism, Manufacturers of consumer goods, Payment Providers, Financial Services, Logistics, Warehousing, Shipping and Supply Chain, IT Vendors that provide retail solutions

Topics :
Leveraging data to understand customer segments, manage risks and enhance decision-making.
Mapping your journey from brick-and-mortar to eCommerce.
Leveraging mobile technology to enhance your in-store experience.
Leveraging AI to impact your bottom line and Customer Experience.
Real-World Retail Digital Transformation Stories.
Order Fulfilment: Improving efficiency and speed of delivery with technology
Understanding the digital customer’s journey
Optimizing inventory management and supply chains with technology.
Closing the gap between technology and personalization.
Assessing emerging retail models and technologies that will define 2019 and beyond.
Adapting to Generation Z – “the digital shopper”
The retail store of the future



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Latest Activity

DRF2019 gives retailers new technology solutions to help businesses11
DRF2019 gives retailers new technology solutions to help businesses
On Wednesday, 30 January 2019, the Digital Retail Forum (DRF) which took place at the Hilton Hotel in Sandton sparked conversations about making digital innovation a key process within all retail organisations.
Don’t miss these thrilling topics at the Digital Retail Forum 201923
Don’t miss these thrilling topics at the Digital Retail Forum 2019
On 30 January 2019, IT News Africa will host the Digital Retail Forum 2019 at the Hilton Sandton located in Johannesburg, South Africa. This highly anticipated event will cover the theme of “Harnessing Digital Technology for Next-Level Customer Centred Retailing.”
Retail sector braces for Digital Retail Forum 2019 in Johannesburg15
Retail sector braces for Digital Retail Forum 2019 in Johannesburg
African retailers are facing a rapid evolution of technology and online players like Take-A-Lot in South Africa, Konga in Nigeria and Jumia Kenya have entered the market, which has created huge competition for brick-and-mortar incumbents.

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