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Managing customer relationships in today’s hypercompetitive retail environment

To boost sales, retailers have long focused on two things: shopping environment and product selection. Unfortunately, this strategy pushes them to deliver ever-improving consumption experiences at lower and lower prices. Such competition is a losing game, especially in today’s hyper-competitive environment.

To flourish in the most dynamic and challenging market conditions in history, retailers must put the customer at the center of the strategy.

Good retailers think about the customer segments they serve when they craft a retail value proposition — including the individual decisions around choosing store locations, designing store interiors, developing retail channels, and managing product categories. Yet, most retailers remain merchants at heart — they focus on selling merchandise, rather than managing customers.

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The Spar format generally operates with a selling areas of 700 m2 +, they are focused on providing a neighbourhood / rural supermarket shopping experience. Comprehensive range of groceries is provided and competitively priced. Each store aims to provide friendly and professional service to all customers.
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Make shopping easier and quicker with Trolley Bags

Whether it is the big monthly shop, or the smaller weekly one, one thing both supermarkets and consumers alike strive for is a slicker, more efficient shopping experience.
Chocolate delights in each new Eet-Sum-Mor® bite

After generations of making South Africa’s favourite shortbread*, BAKERS® has whipped up a delectable new recipe to satisfy your sweet cravings. BAKERS Eet-Sum-Mor® Chocolate Chip is the same melt-in-your-mouth buttery shortbread biscuits that South Africans have enjoyed over the years, now made with delicious chocolate chips and the unmistakable touch of BAKERS® magic.
Glenfiddich introduces a one of a kind gift this festive season

The World’s Most Awarded single malt Scotch whiskey, Glenfiddich, celebrates this festive season with a one of a kind limited edition gift pack, making it convenient for whiskey enthusiasts to gift their loved ones. Crafted with extraordinary care and attention, the premium packaging is embossed with the world famous stag and includes the signature 12 Year Old variant along with two Glenfiddich branded tumblers.
Krush Long Life - Nothing added but the convenience

The new Clover Krush Long Life range has the same refreshing taste and nutritional benefits of Clover Krush Fresh Fruit Juice but with the added benefit of a longer shelf life, ensuring that a “Daily Dose of Goodness” is always at hand. Available in a variety of one-of-a-kind flavours, consumers can now conveniently purchase their favourite Krush juices in bulk to store in their pantries for a longer period of time.

Pick n Pay’s loyalty programme ranked SA’s most popular

Pick n Pay’s Smart Shopper is by far the most used loyalty programme in SA with Clicks’ ClubCard and Woolworths’ WRewards coming in at second and third place.
Retail sales grow 0.2% year on year in August

Retail sales growth slowed further in August, deepening the disappointing slowdown reported for July.
Clicks earnings up on strong retail trading

Cape Town – Clicks Group delivered another strong trading performance in the year to August 2016 as retail turnover increased by 12.8%.
TFG crosses R1bn mark in interim headline earnings

Apparel retailer TFG’s interim headline earnings exceeded R1bn for the first time — a result that CEO Doug Murray said was achieved through diversification, international expansion, discipline and cost control.
Checkers first major SA supermarket to develop private label, banting-friendly range

Checkers is the first major South African supermarket to develop an exclusive, banting-friendly product range specifically with consumers’ needs in mind.
Small-business owners less confident about SA’s economy

Confidence in SA’s economy and the ability to grow businesses fell slightly in the third quarter compared with the second, a survey of small and medium-sized business owners showed on Thursday.
Foreigners offload R100bn in local stock

Foreign investors have sold nearly R100bn worth of South African equities in 2016 on a net basis, even as the country’s bond market attracted R62bn from foreigners in the same period, according to JSE data.
Consumer inflation is back above the Reserve Bank target

Consumer inflation accelerated in September, rising back above the 6% upper limit that the Reserve Bank targets when setting interest rates.

How retailers can maximize mobile revenues this holiday shopping season

More and more consumers are visiting retailers via mobile devices, but few are completing purchases. Here’s how merchants can turn mobile into a moneymaker.
Walmart to invest $25m in China food safety research

Shanghai - Walmart and its foundation are investing $25m over five years in food safety research in China, as the world’s largest retailer seeks to strengthen its foothold in the country more than two years after it was hit by high-profile product scandals.
Enhancing omnichannel with mobile-first strategies

As omnichannel retail matures, mobile has become an important channel for connecting digital and physical consumer experiences. Considering smartphones are ubiquitous wherever people shop, it’s no wonder that most retailers are on the journey to becoming mobile-first.
Instagram announces ground breaking feature for retailers

Instagram has announced that it will allow retailers to post prices and product descriptions in their posts, pushing its ecommerce capabilities.
The digital marketing future is now

That digital marketing is a constantly evolving phenomenon is a given. It's no longer changing monthly or weekly, but daily. And companies that are waiting for the next wave to break before venturing into these fast-moving waters will be left high and dry.
Starbucks plans to double number of locations in China

Chicago - Starbucks will more than double its number of locations in China by 2021, increasing the company’s bet on a country that chief executive officer Howard Schultz says eventually could be a bigger market than the US.
Whole Foods to launch national rewards program

Whole Foods Market is preparing to roll out a rewards program nationwide amid increasing competition for its shippers.
Apple upgrades “stores” to mini-town squares

On the heels of removing the word “store” from it branding efforts and perhaps leading the charge in the changing role of the retail store, Apple’s retail chief, Angela Ahrendts revealed the technology giant is turning its locations into mini town squares.

Clover Visitors Centre opens its doors to the public

16 November 2016, Johannesburg – Clover Industries Limited (“Clover or Company”) yesterday launched its new, Clover Visitors Centre in Clayville, Midrand.
Festive shopping made simple with TFG eGIFT cards

Retail giant TFG (The Foschini Group) this week added eGift cards to its online stores, an electronic gift solution that is set to revolutionise festive season shopping.
Invigorating Halls Air Flash Mob surprises Maponya Mall shoppers

On Saturday 22nd October 2016, at Maponya Mall in Johannesburg, surprised shoppers were stopped in their tracks as they watched a completely unexpected HALLS Candy Flash Mob, which spread infectious energy and brought smiles and laughter to all those that witnessed it.
Dunkin' Donuts® launch exceeds targets by 100%

Cape Town: Thursday, 03 November 2016: Close to 5 000 South Africans queued to be a part of the first ever Dunkin’ Donuts® to open doors in South Africa. Some queuing for as long as 25 hours to get their first taste of the world-famous coffee and donuts.
Oreo Wonder-Selfie fun is back in the City of Gold!

Oreo Golden, the magical NEW spin on milk’s favourite cookie, is set to create a sense of childlike wonder at the wildly-popular OREO Wonder-Selfie activation in the City of Gold this Summer. Here new and old Oreo fans will be able to get their hands on a one-of-a-kind Oreo Golden Selfie.
Nederburg is Platter's 2017 Winery of the Year

Nederburg has been announced the Winery of the Year in the 2017 edition of Platter’s by Diners Club South African Wine Guide, with four of its wines across the multi-tiered range earning five-star ratings, more than any other producer.
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POLYtrust – A new way for Anti-Counterfeit Protection

Counterfeiting is prevalent around the world with billions of dollars’ worth of “plagiarised” products being sold each day across a wide range of industries.
Improve data management on your production line with CoLOS® software

The IEC predicts that by the year 2020, the amount of data generated by people and machines will expand by 40% per year to reach a staggering total of 35 zettabytes. What can businesses in the manufacturing, packaging and labelling industries do with all this information?
Local grown Pakco family company takes the export market by storm

The Durban-born Packo brand founded by the late Pakkiri Pillay has taken the export market by storm and walked away with two accolades at the KZN Exporter of the Year Awards on 21 October 2016, sponsored by the Durban Chamber of Commerce and Industry and Transnet Port Terminals.
New labeller triples productivity

Pyrotec PackMark, October 2016: Machines, technology, and improved techniques are all crucial factors in achieving productivity – the average measure of the efficiency of production.
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Give your eggnog an Original twist!

Sedgwick’s The Original Old Brown turns 100 this year, and to celebrate, they've given an old Christmas classic an Original twist!
Stout Caramel Popcorn

Every month, J’Something – aspiring chef and Mi Casa frontman, prepares two Castle Milk Stout inspired dishes that the artist enjoys between live performances.
Singapore Vermicelli #MeatfreeMondays

A hugely popular dish at Harvest Vegetarian Kitchen, this scrumptious vegetable Singapore Vermicelli is gluten free as well as meat-free.
Sweeten up your life with this baked ricotta cheesecake from Pouyoukas

It is the sweet simple things that make life good. This baked ricotta cheesecake is served in small ramekins, making for a delightful sweet dessert for any occasion.

Woolworths celebrates 85 years of quality by giving back R1 million to education

2 November 2016 - Woolworths today announced that it is marking its 85th anniversary by partnering with the MySchool MyVillage MyPlanet fundraising programme in order to provide 50 educational bursaries of R20 000 each, totalling R1 million.
Tetra Pak teams up with Department of Basic Education for National Nutrition Week

Tetra Pak collaborated with the National Department of Basic Education (DBE) for the second year running around National Nutrition Week to spread the word of nutrition among learners.
Amarula launches global campaign to save African elephants

With less than 400 000 African elephants left and one lost every 15 minutes of every day to ivory poaching, experts indicate that this majestic species will be extinct by 2030! To protect Africa’s heritage and further entrench their commitment to conservation, Amarula has joined forces with Kenyan-based conservation organisation WildlifeDirect, working closely with their CEO Dr Paula Kahumbu.
Pick n Pay and Gauteng Department of Economic Development support more spaza entrepreneurs

A partnership between Pick n Pay and the Gauteng Department of Economic Development (GDED) to regenerate entrepreneurial grocery stores will see its second store open in Diepkloof.

2nd, 30th November 2016
One & Only Cape Town November 2016 Wine and Dine Events

One&Only, Cape Town
27 February and 1 March 2017
Over 200 Exhibitors Committed to PACK EXPO East 2017

Pennsylvania Convention Centre, USA

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Nicolene Di Bartolo

Nicolene Di Bartolo develops and delivers strategic recruitment solutions that are innovative, robust and effective. Our executive search and management appointment services are trusted by leading employers, both locally and internationally.

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