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The rise of the customer

In a market where customer experience trumps product as a competitive advantage, businesses are constantly faced with the challenge of providing customers with the experience that they are looking for. Today’s customers are both savvy and demanding, knowing what they want and expecting to get it when they want it. This is invariably immediately.

While the product is still what attracts customers, the ability to provide a unique and consistent customer experience that is attuned to the customer’s requirements is the true key to customer retention. Brand loyalty has become a thing of the past and customers are quick to switch brands if they are not happy with the service or level of interaction they are receiving.

Organisations need to ensure they are leveraging all available technologies in order to tailor their services to suit the market or risk losing business to those competitors who are.

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Country Road has travelled a long way since its beginnings in 1974 when it was started as a manufacturer and supplier of specialist casual cotton shirts. Re-launched in 2004 with a new modern identity, it is now a nationally and internationally recognised brand with operations in New Zealand and Asia. Read more

The Glenlivet unveils its new craft whisky - The Nàdurra Peated Whisky Cask Finish

Top-selling global single malt The Glenlivet has unveiled the third expression in its celebrated Nàdurra range of top-tier craft whiskies – a tribute to the historic traditions of making single malt whisky through new and innovative cask finishes. The Glenlivet Nàdurra Peated Whisky Cask Finish is the first release in this range to have a subtle, smoky taste profile, having been finished in American oak casks that have previously held heavily-peated Scotch whisky.
Jack & Apple arrives in time for SA Summer

Jack Daniel the man was never prescriptive about how folks should enjoy his whiskey. Whether neat, on the rocks or with a mixer – folks should enjoy it how they like it. Now, there’s a delicious new drink in town from Jack Daniel’s, perfectly convenient for summertime picnics and braais. Jack & Apple, the crisp, new ready-to-drink release is coming to South Africa just in time for Summer.

Shoprite profits come roaring in

Despite a tough local market, Shoprite has edged its rivals and its rest of Africa play is going swimmingly.
Price of major food commodities fall for fifth year in a row

For the fifth year in a row, prices of major food commodities have declined - some 1.5 percent below their 2015 levels - averaging 161.6 points for the year as a whole.
Spar Group increases sales

The Spar Group announced it has increased sales by 16.9% from R21.9bn to R25.6bn for the 13-week trading quarter ended 31 December 2016 over the comparable period in 2015.
Billionaire Wiese’s long walk to Shoprite/Steinhoff merger

Johannesburg - Christo Wiese, South Africa’s fourth-richest person with a fortune of about R76.26bn, is at the centre of plans to create the continent’s largest retailer by combining the African operations of Shoprite and Steinhoff.
H&M targets expansion in SA

Hennes & Mauritz says it has an aggressive expansion strategy in place to expand on strong sales in SA.
Consumer inflation picks up pace

Consumer inflation moved further outside the Reserve Bank’s 3%-6% target range in December.
SA economy can grow and avoid a water crisis

Various steps are required to ensure South Africa can sustainably consume water without the taps running dry, scenario-planning expert explains.
FAO Food Price Index approaching two-year highs

Led by sugar and cereals, while global markets remain well supplied, the FAO Food Price Index rose significantly in January - averaging 173.8, its highest value in almost two years, a 2.1 percent increase from its revised December value and 16.4 percent above its 2016 January level.

Creating real-time competitive advantage with mobile data capture

Through the deployment of mobile data capture solutions, retailers can gain a wealth of real-time operational data and insight. On the front end, consumer barcode scans provide enterprises with valuable insights into shopping behaviour and help to strengthen consumer relationships.
Starbucks to hire 10,000 refugees worldwide after Trump ban

Starbucks says it will hire 10,000 refugees over the next five years, a response to President Donald Trump's indefinite suspension of Syrian refugees and temporary travel bans that apply to six other Muslim-majority nations.
The future of augmented reality and online shopping

Innovation has become a disruptor among retailers, differentiating those who commit to investing in tools that better engage their consumers and those who stick to more traditional practices.
How to engage the millennial shopper

The “millennial” word itself fills up the heart with a “futuristic” time – more digital, more fancy and more tech savvy.
3 guiding principles of developing a 1-to-1 customer experience

The 1-to-1 customer experience: it’s what your shoppers expect. They experience it with Netflix and Facebook on a daily basis, and they anticipate that same convenient experience when they shop with you, too. If your experience doesn’t make it easy for your shoppers to find the right products, they’re likely to give up and go somewhere else.
Tesco buys wholesaler Booker for $4.7bn

UK’s biggest supermarket has announced a landmark £3.7 billion deal to acquire the Booker group. ($4.7 billion, 4.4 billion euros)
Wal-Mart tries Scan and Go again to bypass checkout lines

Wal-Mart has re-launched “Scan and Go,” a mobile application for Android devices released on Google’s Play Store, designed to help consumers avoid long lines while grocery shopping at its Rogers, AR store, according to Tech Times.
First German supermarket sells waste food only

The first supermarket to sell only salvaged food waste has opened in Germany. It marks a small step towards a zero-waste society - but a major shift in social awareness according to DW reporter Irene Banos Ruiz.

Checkers expands exclusive Banting Revolution range

Checkers has expanded its exclusive Banting Revolution product range with a variety of guilt-free treats and banting-friendly ‘basics’ such as wraps and pizza bases.
Shoprite introduces celebrity stylist Jawad Maphoto as first ever hair ambassador

Multi-award winning salon owner and celebrity stylist Jawad Maphoto is Shoprite’s new hair ambassador.
Woolworths Palmyra store receives South Africa's first 5-star retail Tenant Green Building Rating

The Woolworths Palmyra store in Claremont, Cape Town has become the first retail outlet in South Africa to achieve a 5-star rating certified by the Green Building Council South Africa (GBCSA), using the Green Star SA – Existing Building Performance Custom Tenant rating tool.
Johnnie Walker lengthens its stride with two Sunday Times Leaders on the Move tours

Times Media is delighted to announce that the aspirational Johnnie Walker brand has extended its relationship with the prestigious Sunday Times Top 100 Companies, and will partner the title in presenting the first two Leaders on the Move tours for 2017, on 17 February & 31 March respectively.
Retailing passion abounds at FreshStop's 250th store opening

FreshStop, the largest and fastest growing convenience retail brand in South Africa, has again reached a major milestone in growth and continues to outpace the rest of the convenience retail industry in South Africa with the opening of its 250th store in Kempton Park in Gauteng.
Simba Chips still Roarrrs with Flavour 60 years later

Simba Chips is celebrating 60 years in the South African market with the launch of a new immersive campaign. The ‘Some things are better when you Mapha’ campaign taps into the many memories South Africans have of special, family fun times shared with a bag of Simba chips.
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The importance of routine maintenance on your packaging line

We’ve all heard that prevention is better than a cure, but do you heed this advice when it comes to your packaging line?
The integration of Kliklok-Woodman into Bosch Packaging Technology

What were the incentives behind the acquisition for both parties? Why did Bosch decide to acquire the Kliklok-Woodman Corporation? What specific strengths of Kliklok led you to pursue the acquisition?
Investing in skills development

Pyrotec PackMark – an industry-leading brand within the privately-owned Pyrotec stable – offers a comprehensive range of labeling, coding, print and apply labeling equipment, and consumables.
ID Logistics SA certifies five sites to global quality standards

ID Logistics South Africa, part of global French contract logistics company, recently certified their five South African sites through a process of conducting external audits by consultants, SGS South Africa, a world leading inspection, verification, testing and certification company.
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Royco® Lasagne

Try this delicious lasagne recipe.
Chocolate Mousse

Serve this delicious chocolate mousse in shot glasses at your next cocktail party.
4 Floors Margarita

The Four Floors Margarita combines fresh grapefruit juice with Campari, Tequila and triple sec for a complex and delicious twist.
Easy Pancakes with Sweet Orange Sauce

Make this showstopper dessert today. Simply layer up the easy-to-make pancakes with fruity fillings and cream – then finish with a sweet orange sauce.

Mamas upskill in Cape Town to better their communities

This year, Clover Mama Afrika’s annual Smarties Week took place at the Ocean Breeze Hotel in Strand, Cape Town. For over 13 years Clover Mama Afrika, Clover’s CSI project, has worked with women across the country, who assist disadvantaged people in their respective communities and equip them with the needed skills to develop their talents.
Menlyn Park Shopping Centre gives the gift of the smile

The Smile Foundation had something to smile about when recently when Menlyn Park Shopping Centre handed over a cheque for R180 000. The funds came from the shopping centre’s fantastic gift-wrapping pop-up stores during last year’s festive season.

22 February and 23 February 2017
3rd eCommerce MoneyAfrica Conference & Exhibition

Cape Town International Convention Centre, Cape Town
23 February 2017
The Independent Trade Forum 2017

Sunninghill, Sandton, Johannesburg
27 February and 1 March 2017
Over 200 Exhibitors Committed to PACK EXPO East 2017

Pennsylvania Convention Centre, USA
3-5 March
The 2017 Soweto Wine and Lifestyle Festival

7-9 March 2017
Marketing Analytics Conference 2017

14-15 March 2017
Seamless Africa

Cape Town
15-30 March 2017
Employer Branding inside and out 2017

Cape Town, Johannesburg, Cape Town
28-30 April 2017
The Secret of Cheese

Sandringham, Johannesburg
8-9 May 2017
Retail Design Expo

Olympia, London

Strategy Recruitment Marketing

Strategy Recruitment Marketing, tailor-made alternative recruitment solutions, the latest recruitment practices and technology, cost-effective impactful results.

Nicolene Di Bartolo

Nicolene Di Bartolo develops and delivers strategic recruitment solutions that are innovative, robust and effective. Our executive search and management appointment services are trusted by leading employers, both locally and internationally.

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: Jessi Wesson
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