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Customer service on a shoestring

The economic climate in South Africa can be comfortably described as volatile and, finding ways to entice new customers has never been more important. The cost of capturing customer attention in an already crowded market space is challenging as businesses struggle to find a balance between sustainable growth and cautious control.

The line is fine, especially when it comes to building and retaining customer relationships. Customer service can’t come to a halt when the economy does, so how do organisations stay ahead?

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LATEST REPORTS
     


Cadbury launches NEW product, Cadbury Heroes #Thing2Bring

Available in generous 320g packs, Cadbury Heroes has everyone’s favourite chocolates in miniature variants, including Cadbury Lunch Bar, Cadbury Chomp, Cadbury Flake, Cadbury Dairy Milk and Cadbury Dairy Milk Top Deck.
Acdoco expands its natural feel SKYN® range

ACDOCO SOUTH AFRICA, the exclusive distributor for SKYN® condoms, the world’s n°1 non-latex condom, has introduced a new offering to the range called SKYN® Elite. This new innovation offers an ultra-thin and soft intimate experience and is 20% thinner than the best seller, SKYN® Original.


 RETAILER  ECONOMIC
Steinhoff finance chief steps down to focus on improving liquidity

Steinhoff said after the JSE’s close on Thursday that Ben la Grange had stepped down as finance chief to focus on shoring up liquidity within the beleaguered retailer, which said "significant near-term liquidity" was still needed.
SARS cracks down on counterfeit clothing

More than R97-million worth of fake clothing was seized by the South African Revenue Service (SARS) in its crackdown against illegal clothing and textile imports this year.


Stronger rand lifts clothing retailers

Share prices of clothing retailers rose strongly on Tuesday, lifted by the stronger rand, but analysts suspect the rally may end soon.
SA records far bigger trade surplus than expected in November

SA recorded a trade surplus of R13.02bn in November, much higher than the consensus...
H&M must ‘invest in building bridges’ after racial blunder‚ says communication expert

Swedish multinational clothing-retail company H&M would have to "invest in building bridges" after its blunder involving a racially offensive hoodie‚ says inter-cultural communication expert Jette Kristiansen.
SA to have smallest wine harvest in a decade due to drought

SA, the world’s seventh biggest wine producer, is expected to see the smallest harvest in more than a decade in 2018 after drought and lower plantings hit yields, industry experts have said.
READ MORE RETAILER NEWS READ MORE ECONOMIC NEWS
 MARKETING & BUSINESS  INTERNATIONAL
6 trends that will define mobile marketing in 2018

As 2018 gets underway, it's shaping up to be a big year for mobile marketing, with budgets expected to grow, major mergers and IPOs in the works and the arrival of Harry Potter in our world via an augmented reality (AR) game.
Michael Kors & Jimmy Choo make fur-free commitment

Michael Kors has become the latest high street giant to commit to banning fur from its fashion and accessory collections.


4 ways retailers can boost the product discovery experience

Data from Statista suggests ecommerce sales will touch $4.5 trillion by 2021. Interestingly though, 94 percent of all retail sales still take place in stores. What does this mean for the etailer or the retailer of the future?
Hamleys opens largest worldwide flagship store

British toy giant Hamleys has opened its largest worldwide flagship store in Beijing spanning over 115,000sq ft.
Digital signage video walls enhance adidas' brand experience at new flagship store

Moving Tactics, South Africa’s leading digital signage solutions company, recently worked with adidas to install two video walls at their new flagship store in Sandton City Shopping Centre in South Africa.
Colgate-Palmolive announces $100 million skin-care acquisitions

Global personal-care company Colgate-Palmolive has announced the acquisition of the two skincare brands, PCA Skin and EltaMD Skin Care.
READ MORE MARKETING & BUSINESS NEWS READ MORE INTERNATIONAL NEWS


Batiste™ the #1 dry hair shampoo in the world

In the brands core markets (UK, France, Australia, US, Canada, Mexico, Germany and China) which account for 94.7% of the reported global Dry Shampoo market sales, Batiste Dry Shampoo™ has a leading 35.7% market share and what’s more in each and every one of these seven markets, Batiste Dry Shampoo is the market leader.
Cadbury Lunch Bar brings #MuchMuchMore spirit by donating sport balls to communities in SA

Sports is such a big part of South African culture and it brings people together in the best possible way! Throughout the months of August and September 2017, Cadbury Lunch Bar, South Africa’s most iconic chocolate bar, asked fans to bring #MuchMuchMore by donating sport balls to underprivileged communities across the country.


DHL announces title partnership of Africa’s largest e-commerce and fintech event

DHL Express Sub-Saharan Africa (SSA) has announced that the company has signed on as title sponsor for the 2018 DHL eCommerce MoneyAfricaConference & Exhibition (Confex), which will be hosted at the new East Wing of the Cape Town International Convention Center on the 14th and 15th of March 2018.
Reducing liability in food processing and packaging

Metals contaminants and other foreign materials that may accidentally taint packaged food during the production cycle, can put companies at extremely high financial risk with the potential loss of millions of dollars and long-term, if not irreparable, damage to their brand reputation.
Is production monitoring important?

Everyone wants to produce more products and receive a higher return on investment with less effort, but is this possible? Monitoring the performance of your production lines might not increase production, but it could tell you how to do it.


Grilled Fish with Lemon and Dill Mayo

This mayo is inspired by Matt Preston.
Chocolate Baklava Ice Cream Sandwiches

When phyllo pastry meets chocolate ice cream.


Shoprite partners with the Mutshidzi Community Centre to implement sustainable solutions

With access to drinking water and food security being a major challenge in the rural village of Tshavhalovhedz in Limpopo, the Shoprite Group partnered with the Mutshidzi Community Centre (MCC) to implement a number of sustainable solutions.
Albany Bakeries aims to feed 5 million hungry children

Committed to spreading the spirit of Ubuntu, Albany Bakeries, one of South Africa’s award-winning brands in the Sunday Times Top Brand Awards, is celebrating school children returning to the classroom with the “5 Million Meals” campaign, running up until 11 February 2018.
Shoprite delivers packages of love to mothers in Nelson Mandela Bay

With less than one week left before Christmas, the festivities are everywhere. Some have been blessed with the joy of motherhood but may also be worried about the financial impact. Shoprite reached out to help make this time a little easier for mothers from seven public hospitals and clinics.


Branding Seminar

This stimulating programme will focus on how Branding, Marketing and Communications managers can reach today’s technologically savvy...

14 February 2017
Johannesburg
The Block&Coin Summit

Block&Coin will feature thought-provoking discussions and presentations about blockchain, cryptocurrencies, disruptive technologies and ICO’s.

5 March 2018
Workshop 17, V&A Waterfont, Cape Town


eCommerce Money Africa Confex

Where innovators meet to unlock eCommerce and Fintech growth opportunities in Africa.

14 March 2018 - 15 March 2018
Cape Town International Convention Centre
Mall & Retail Indaba

Mall & Retail Indaba is a two-day conference designed for Shopping Centre Owners, Managers and Marketers and Retail Executives.

14 March 2018 - 15 March 2018
Johannesburg venue TBC


Consumer Goods Forum Global Summit 2018

An unparalleled opportunity to network with CEOs from some of the world’s most successful companies and gain key insights into the challenges...

12 June 2018 - 15 June 2018
Marina Bay Sands, Singapore
Food Ingredients, Natural Ingredients Europe

Uniquely focused on ingredient packaging and processing solutions for the f&b industry.

28 November 2018 - 30 November 2018
Messe Frankfurt, German


Nicolene Di Bartolo

Nicolene Di Bartolo develops and delivers strategic recruitment solutions that are innovative, robust and effective. Our executive search and management appointment services are trusted by leading employers, both locally and internationally.
Strategy Recruitment Marketing

Strategy Recruitment Marketing, tailor-made alternative recruitment solutions, the latest recruitment practices and technology, cost-effective impactful results.


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FASTMOVING is a Silo company that provides a business-to-business online service, showcasing the latest trends in retail and consumer brands in South Africa and Africa. We reach both local and international Retail Buyers, Store Managers, Liquor Outlets, Manufacturers, Distributors, and Brand and Marketing Managers with news and information about Products and Services available to the South African Retail Industry.

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Editorial and Advertising
Editor : Jessi Wesson
Tel: +27 (0)21 410 8129 | Email: editor@fastmoving.co.za

       


Silo is South Africa's leading source of rich brand content and retail promotional intelligence. Silo provides a digital asset management solution to brands, retailers and brand content users.