Sky City Mall opens. Consumers relying more on credit to survive. The opportunity for retail-as-a-service.

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Embracing a new UX and CX journey

User experience (UX) and customer experience (CX) are vital business elements that have evolved significantly in recent years thanks to the availability of more innovative technology. This has also impacted how organisations are embracing their approaches to customer engagement.

Thanks to the likes of real-time journey mapping, virtual reality, cloud computing, the Internet of Things, virtual assistants, and artificial intelligence (AI)-powered technologies, businesses can have a more personalised, frictionless, and instantly responsive approach to their end users. This has seen the creation of more tailored customer experiences.

These technologies are therefore enabling organisations to understand their customers better. Today, they are more adept at tailoring their solutions and products in a more human way thanks to the greater insights derived from the data at hand. More importantly, this is now possible to do in a real-time manner for increased competitive differentiation.

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MITAS CORPORATION
MITAS Corporation: the name consists of the first letters of the group’s main offerings: Marking, Identification, Traceability, Automation, Authentication, Systems and Solutions.


Vital Health Foods launches premium range as wellness industry booms

Bolstered by the overall category growth, Vital Health Foods – Africa’s leading manufacturer of complementary medicines and health supplements (IRI Aztec 2018) – has launched their new premium scientifically-formulated Vital Health Science range; a suite of health products that have been expertly formulated with high quality raw materials obtained through a world-class sourcing process and subject to rigorous compliance testing in Vital Health Foods’ laboratory.


 RETAILER  ECONOMIC
Steinhoff CFO to step down

Finance boss Philip Dieperink will be replaced by operations director Theodore de Klerk.
Consumers relying more on credit to survive

Consumers are increasingly relying on their credit cards and personal loans for daily survival, the latest statistics from one of the major credit bureaus reveal.


Dis-Chem profit margins down, so is executive pay

Dis-Chem Pharmacies has paid its chief executive Ivan Saltzman a total remuneration package of R12.84million for the year to end-February, declining by 21.87 percent compared with R16.43m in 2018, with the group stating profit targets were not met during the year.
Cannabis beauty products broaden appeal of cannabis investment

Cannabis beauty products broaden the appeal of South Africa investing in legitimate cannabis cultivation as it adds to the multi-billion rand market for cannabis medical products.
Pick n Pay trials nude fruit and vegetable wall

Pick n Pay has launched a ‘nude’ fruit and vegetable produce wall – a dedicated plastic and packaging-free zone in 13 stores across the country as part of a trial to measure customers’ readiness to switch from pre-packaged food to loose products.
Government reviewing its policy on single-use plastics

The government is reviewing its policy on single-use plastics and intends to complete this process by the end of this financial year.
Sky City Mall opens and there’s more to come this year

The R155 million first phase of the new Sky City Mall, catering for the residents of Waterval, Palm Ridge, and Kathlehong some 35km south east of Johannesburg in Gauteng’s Ekurhuleni Metro, is trading well since opening its doors to scores of shoppers on 18 April.
Cyril Ramaphosa wants SA to embrace 4IR

President Cyril Ramaphosa said South Africa must embrace the Fourth Industrial Revolution (4IR) and harness the opportunities it offers in order to eradicate the biggest challenges society faces.
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 MARKETING & BUSINESS  INTERNATIONAL
Comparison tools lead the way for price transparency in e-commerce

Online shopping has become increasingly popular amongst South African consumers. Convenience, competitive pricing, and a wide choice of products make online purchasing a no-brainer for tech-savvy shoppers, but retailers need to stay ahead of the curve when it comes to standing out against the competition.
Carrefour franchisee to open first Ugandan store

Carrefour will open its first store in Uganda this year, expanding in the region after a successful launch in neighbouring Kenya, the Dubai-based operator of the French retailer’s outlets said.


Inducing consumer paralysis: how retailers bury customers in an avalanche of choice

Do you think you are paying more than you should for energy, banking, insurance, internet, and phone services? You are not alone, and you are probably right. Companies offer a growing number of deals that supposedly enable you to choose what is best for you. Every basic economics textbook tells us greater choice should deliver cheaper prices. But in reality, this isn’t necessarily the case. So, what’s going on?
Sainsbury's opens UK's first meat-free butchers

Launched during World Meat Free Week, the pop shop is a traditional style butchers offering customers a range of cuts, joints and sausages derived from plant-based alternatives such as mushroom, jackfruit, and pea protein. The store in Bethnal Green will remain open for three days.
Transforming the customer retail experience with future fit technology

Although the South African retail sphere is currently hindered by a slow economy and weak consumer confidence, technology is presenting opportunities to radically transform the customer experience and boost bottom line sales.
Aldi launches new Vegan brand

The first product in the range is a high-protein quarter pounder burger which costs £1.99 for a pack of two. It is made with soya and pea protein and flavoured with smoked salt to give a chargrilled flavour.
How to hyper-personalise your digital communications

There was a time, not all that long ago, when personalising digital communications simply meant addressing your customers by name. We’ve come a long way since then. Today’s customers expect to receive communications that are relevant, arrive at the right time, and via the channel, they’re most comfortable using.
PepsiCo's decision to sell smaller cans pays off

Beverage sales rise as new packaging strategy helps company attract more consumers. PepsiCo’s quarterly revenue and profit beat Wall Street estimates, boosted by higher sales of its traditional Pepsi as well as snacks Lays and Doritos chips.
READ MORE MARKETING & BUSINESS NEWS READ MORE INTERNATIONAL NEWS


The opportunity for retail-as-a-service

In recent years, retailers around the world have embraced experiential, personalised shopping environments that deliver bespoke solutions to consumers. In part, this can be attributed to the gathering and analysis of shopper data thanks to the availability of more innovative technology. So, what can local businesses learn from this to differentiate themselves from their competitors?
Men with dry, itchy scalp are a turn-off – poll

Over 80 percent of women find men with a dry, itchy scalp a turn-off, according to a new poll.
SASKO evokes childhood memories with Sandwich Stories campaign

In celebration of the sandwich and the memories it evokes, SASKO launches SASKO Sandwich Stories.


Harnessing the Internet of Things with Informed Decisions’ Connected Restaurant solution

With convergence being the name of the game today, Informed Decisions knows how to provide a comprehensive solution to any IoT application in the most cost-effective way, utilizing the very latest technology and methods. Their solutions are cloud hosted on both Google and Microsoft Azure and are accessible via smartphones or web applications. Informed Decicions also provides solutions to customers who have already invested in monitoring platforms by offering a complete 2-way communication integration with any current system.
Quality inspection in the food and beverage sector

Quality inspection is critical in the food and beverage sector. It can prevent expensive product recalls wasted production and expensive legal costs.
Blending in with the brand

Baxter Foods wanted to use a number of different languages for the ingredients and nutritional information on its range of Jack Daniel’s barbeque sauces.


Creamy Potato and Smoked-Mussel Soup

An affordable and satisfying soup.
Double Chocolate Mocha Brownies

We didn’t think you could improve a chocolate brownie – ‘til we added more chocolate and a hit of Foreign Ground coffee.


Pick n Pay and FoodForward SA aim for 2 million meals with Mandela Day Food Drive

Pick n Pay and FoodForward SA have launched their third annual Mandela Day Food Drive and invite all South Africans to contribute towards the ambitious goal of collecting 500 tonnes of food – enough to produce two million meals.
Woolworths partners with Government to launch their first intake from the YES youth initiative programme

Woolworths is pleased to announce the official launch of its first intake of candidates from the Youth Employment Services (YES) programme, a government-led partnership with business, labour and civil society which aims to empower one million young South Africans by offering paid, quality work experience.


Mall & Retail Indaba

Now in its 4th year, Mall & Retail Indaba will again be presented in Johannesburg in 2019. This full-day conference is designed for Shopping Centre Managers, Marketers, Mall Owners, and Retail Executives.

25 July 2019
Johannesburg
CEM Africa Summit

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. Where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa.

31 July -01 August 2019
Cape Town


International Sourcing Fair

The International Sourcing Fair is the only exhibition for sourcing and purchasing retail and commercial products exclusively focusing on the Home, Office, Gift and Hospitality sectors.

7-9 August 2019
Johannesburg
Customer360 Africa 2019

The only all-inclusive event focused on the entire CX journey.

17-19 September 2019
Cape Town


RMB WineX

RMB WineX, SA’s premier wine show launched in 2000, is attended annually by 10 000 Jozi wine lovers representative of the country’s largest and most discerning wine market.

30 October-01 November 2019
Johannesburg
eCommerce East Africa Edition

Following 4 years of success in Cape Town, Kinetic is excited to present the East African Edition of Africa’s largest eCommerce event.

31 October-01 November 2019
Kenya


CGCSA Summit 2019

The CGCSA Summit programme offers a unique opportunity to network with the CEOs and top leaders from some of South Africa’s most successful retailers and manufacturers and get inspired by an exceptional line up of speakers and industry experts.

14 November 2019
Johannesburg
Food Africa Cairo

Food Africa is the continent’s largest International Trade Exhibition specialized in the Food and Agro-industries. The exhibition, combining an innovative format of showcasing, networking, and matchmaking, is a unique platform to access the Egyptian mega-market, and Africa’s booming agriculture industry.

09-11 December 2019
Cairo, Egypt


EuroCIS

EuroCIS: an event whose success just keeps on growing - as the leading trade fair for retail technology in Europe.

16-20 February 2020
Düsseldorf
Seamless SA

Seamless Southern Africa is the region's leading payments, fintech, banktech, and insuretech conference and exhibition. The event has separate conference agendas covering the world of Payments, Fintech, Banktech, Insuretech, with one shared free-to-attend exhibition, hosting the region's leading technology providers.

7-8 April 2020
Johannesburg


Digital Retail Forum 2020

Discover how to ensure digital innovation becomes a key process within your retail organisation.

29 January 2020
Johannesburg
 


Software Developer - Silo Cape Town

As a developer with WordPress experience, you will have a passion for developing beautiful templates, customising plugins and themes, developing code and troubleshooting for WordPress core. This is a great opportunity to be part of the launch of on an exciting platform, work on an established brand, take ownership of the management of the site and be part of a team of creative individuals.
Finance Management Controlling – Career Development Opportunity

During the development stages, you may move from facility to facility which are located in the Western Cape, Eastern Cape and Gauteng. Ultimately you will settle in the Western Cape corporate office or as a Finance Manager at one of the manufacturing facilities. You will function at a Supervisory / Junior Management level with ‘routine, process and systems decisions’ responsibilities – Job Grade C Upper/Peromnes 8.
Nicolene Di Bartolo

Nicolene Di Bartolo develops and delivers strategic recruitment solutions that are innovative, robust and effective. Our executive search and management appointment services are trusted by leading employers, both locally and internationally.


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FASTMOVING is a Silo company that provides a business-to-business online service, showcasing the latest trends in retail and consumer brands in South Africa and Africa. We reach both local and international Retail Buyers, Store Managers, Liquor Outlets, Manufacturers, Distributors, and Brand and Marketing Managers with news and information about Products and Services available to the South African Retail Industry.

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Editorial and Advertising
Editor : Jessi Wesson
Tel: +27 (0)87 350 8057 | Email: editor@fastmoving.co.za

       


Silo is South Africa's leading source of rich brand content and retail promotional intelligence. Silo provides a digital asset management solution to brands, retailers and brand content users.