Woolworths trials 'circular economy' inspired paper shopping bags. Foschini launches all-woman store. HomeChoice launches e-commerce platform.

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The changing UX and CX landscape

An exceptional customer experience (CX) builds a foundation of loyalty and trust. Similarly, a positive user experience (UX) encourages brand connections with people wanting to come back for more. And yet, local organisations must learn to embrace these more effectively to differentiate themselves from their competitors.

When customers trust a business, they are far less likely to communicate dissatisfaction publicly. They are also willing to pay more if they feel the organisation prioritises relationships over revenue. A CX-centric approach helps companies understand their customers and market dynamics better. For its part, effective UX enhances the usability of a system, improves its ease of use, and delivers products and services to the target market better.

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MITAS CORPORATION
MITAS Corporation consists of various direct fully-owned divisions and some partial or major shareholding businesses. These associated businesses provide related or complimentary offerings which leverage other entities in the group to provide full end-to-end bespoke solutions.


SKYN® condoms launches new SKYN® 5 Senses variety pack

The world’s No. 1 non-latex condom is designed using the very latest SKYNFEEL™ technology a revolutionary non-latex material which feels so soft and comfortable, delivering an incredibly natural feel, full of sensitivity, enabling one to really feel everything.


 RETAILER  ECONOMIC
Massmart partners with Walmart’s global sourcing team to help local suppliers export to Walmart markets

Representatives from Walmart’s Global Sourcing team are in Johannesburg to meet with 18 of Massmart’s South African suppliers who are interested in exploring opportunities to export their products to Walmart markets.
SA beekeepers are declining despite robust honey demand

The number of professional beekeepers is declining as many of them are going out of business voluntarily or due to the drought, according to Professor Martin Villet from Rhodes University’s Department of Zoology and Entomology.


Shoprite plans smaller stores, closer to shoppers – and more shops in containers

In an effort to gear up growth, Shoprite wants to move to smaller stores, closer to where its customers are. The company – South Africa’s biggest private-sector employer with almost 150,000 staff members – has hit a tough patch.
Can AI solve the killer question?

Artificial intelligence (AI) may be super clever but, asks Regenesys Business School chair Marko Saravanja, does it have judgment? If, in an emergency, a self-driving car is going to hit either an elderly couple or a young woman with a baby, which of them does it aim at?
Dis-Chem reports double-digit sales growth

Dis-Chem Pharmacies says sales grew 13.5% to R9.9bn in the first five months of its 2020 financial year, thanks partly to better wholesale revenues.
Falling sugar price triggers rise in import duty

Sugar import duty increases were triggered again last week after a falling London sugar price increased the protection for local sugar producers by 18 percent.
Woolworths trials innovative 'circular economy' inspired paper shopping bags

In its ongoing commitment to phase out single-use plastic shopping bags by 2020, Woolworths has announced its first trial of specially-designed paper bags for fashion, beauty and homeware purchases.
No pain, no gain for SA economy

Despite SA’s fiscal crisis — and the fact that the country has very little to show for the loose fiscal policy run over the past decade — there is a lobby (mainly on the Left) that thinks the best way to resolve SA’s growth and fiscal challenges is to inject further fiscal stimulus into the economy.
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 MARKETING & BUSINESS  INTERNATIONAL
SA’s favourite retailers announced in the 2019 Sunday Times/Sowetan Shopper Survey

Shoprite has once again been named as South Africa’s favourite retailer according to the results of the 2019 Sunday Times/Sowetan Shopper Survey.
Australian retailer Coles reports jump in online sales

Australian retailer Coles Group reported a jump in online sales and a special dividend that cheered investors, sending its shares near their biggest one-day gain in two months.


Brand sustainability and customer loyalty

Brands are becoming increasingly conscious that their success is determined beyond the products they sell – transparency around the origin of their products and sustainability have become important factors when determining customer loyalty.
Lidl introduces reusable fruit and veg bags

The ‘Green Bags’, priced at 69p for two, provide customers with a reusable alternative to single-use, small fruit, and vegetable bags.
Eliminating packaging is a good start - but here's what supermarkets should do to stop harming the planet

The first key step towards this vision is widening the packaging-free philosophy to all stores of all the major supermarkets, and, crucially, not giving consumers who might resist change the option to stick with the polluting packaged goods that feel so familiar.
Global grape market 2019

The global grape market revenue amounted to $136.6B in 2018, going up by 3.7% against the previous year. This figure reflects the total revenues of producers and importers (excluding logistics costs, retail marketing costs, and retailers' margins, which will be included in the final consumer price).
Customer loyalty – It’s a dog’s life

In this economy, customers are more discerning than ever before. Aided by technology, they’re better educated on deals, redemption processes and benefits than ever before, and the only ones we have to thank for that are ourselves. In the pursuit of transparency and relatability, we may have educated our customers to the point of our commercial detriment.
UK retailers bristle at demand of no-deal Brexit

A British demand for supermarkets to prepare for a potentially chaotic no-deal Brexit by stockpiling food is stoking anger in the industry, with bosses saying they should not be blamed if people can't find everything they want on the shelves.
READ MORE MARKETING & BUSINESS NEWS READ MORE INTERNATIONAL NEWS


Bidvest Mobility poised to take on the enterprise mobility market

Bidvest Mobility, established as a result of the merger between MakeMeMobile and Bartrans on 1st March 2019, launched its new website last week, marking the completion of the integration process of the two companies.
Smart Media named Dis-Chem magazine partner

In-store advertising innovator Smart Media has been appointed as the advertising sales partner for both the Dis-Chem Pharmacy Benefits and the Parent & Child Benefits magazines.
Sea Harvest Group financial results continues its upward trend

The Sea Harvest Group has delivered a strong set of interim results for the period ending 30 June 2019 with a 52% increase in headline earnings to R169 million and a 32% increase in headline earnings per share (HEPS) to 61.1 cents compared to the same period last year.
IMBO gets a wholesome and energised new look

Sporting a “new-look” landscape design in stand-out bright colours, the IMBO range of products are now filtering into stores countrywide.


Laser marking for nude, tattooed food

The drive toward naked produce is gaining momentum, with producers under immense pressure to respond to the growing calls to reduce plastic waste. It’s no small wonder, considering that from 1950 to 2015, cumulative plastic production reached a whopping 7.8 billion metric tons – giving us more than one ton of plastic per person on earth.
Promotions that pack a punch

With as many as 70% of purchasing decisions made in store and 68% of purchases being impulse-driven, brand owners need their products to pack a punch at retail.
Food traceability with Tracepack

According to World Health Organisation statistics, an estimated 600 million people in the world fall ill because of contaminated food. A shocking 420 000 of these cases result in deaths. The basis of most regulation and standard for food is quality and record-keeping or the traceability thereof, with the new regulation being enforced this does not only apply to the food premises but the environment throughout the entire supply chain of these products and requires a maintained traceability system and recall procedure is in place.
Slick coding for primary packaging

Paramount to ensuring a slick end-of-line packaging operation is choosing the right equipment for the job. Pyrotec PackMark provides a vast portfolio of world-class, locally supplied coding equipment for every category of packaging, including primary, secondary and tertiary coding and labelling applications.


Asparagus Panna Cotta with Pancetta and Smoked Trout

Panna Cotta is usually prepared as a dessert, but this recipe foregrounds the savoury, delicate flavours of asparagus and lightly smoked trout which pairs wonderfully with Cathedral Cellar Sauvignon Blanc. Recipe provided courtesy of Cathedral Cellar wines. (Serves 4).
Espresso Saucy Chocolate Pudding

A shot of espresso enhances the chocolate flavour.


Pioneer Foods brings its Schools Breakfast Nutrition Programme to Gauteng - alongside Department of Basic Education

The Pioneer Foods Schools Breakfast Nutrition Programme was officially launched in Gauteng recently. The expansion of this flagship programme now provides more than 34 000 primary school children with a nutritious breakfast each weekday morning, across the country.
Shoprite-supported school garden feeds young minds and stomachs

The Johan Hus Primary School is a small school situated at the foot of the picturesque Tsitsikamma Mountains in Humansdorp in the Eastern Cape. Here learners not only learn about the environment in a hands-on manner, but the crops they grow are also used in the school kitchen to feed all the pupils.


Customer360 Africa 2019

The only all-inclusive event focused on the entire CX journey.

17-19 September 2019
Cape Town
RMB WineX

RMB WineX, SA’s premier wine show launched in 2000, is attended annually by 10 000 Jozi wine lovers representative of the country’s largest and most discerning wine market.

30 October-01 November 2019
Johannesburg


CGCSA Summit 2019

The CGCSA Summit programme offers a unique opportunity to network with the CEOs and top leaders from some of South Africa’s most successful retailers and manufacturers and get inspired by an exceptional line up of speakers and industry experts.

14 November 2019
Johannesburg
Food Africa Cairo

Food Africa is the continent’s largest International Trade Exhibition specialized in the Food and Agro-industries. The exhibition, combining an innovative format of showcasing, networking, and matchmaking, is a unique platform to access the Egyptian mega-market, and Africa’s booming agriculture industry.

09-11 December 2019
Cairo, Egypt


EuroCIS

EuroCIS: an event whose success just keeps on growing - as the leading trade fair for retail technology in Europe.

16-20 February 2020
Düsseldorf
Seamless SA

Seamless Southern Africa is the region's leading payments, fintech, banktech, and insuretech conference and exhibition. The event has separate conference agendas covering the world of Payments, Fintech, Banktech, Insuretech, with one shared free-to-attend exhibition, hosting the region's leading technology providers.

7-8 April 2020
Johannesburg


Digital Retail Forum 2020

Discover how to ensure digital innovation becomes a key process within your retail organisation.

29 January 2020
Johannesburg
eCommerce Africa Exhibition 2020

eCommerce Africa focuses on the business of buying and selling online and is a major drawcard for all individuals and companies within this ecosystem. Wherever there is a need to sell an item, tangible or not, eCommerce Africa has it at its core; from logistics and fulfillment, developing a digital strategy, online Security, payment solutions, eCommerce Africa covers a wide variety of solutions to enable the online shopping experience.

8-9 April 2020
Cape Town


Nicolene Di Bartolo

Nicolene Di Bartolo develops and delivers strategic recruitment solutions that are innovative, robust and effective. Our executive search and management appointment services are trusted by leading employers, both locally and internationally.


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FASTMOVING is a Silo company that provides a business-to-business online service, showcasing the latest trends in retail and consumer brands in South Africa and Africa. We reach both local and international Retail Buyers, Store Managers, Liquor Outlets, Manufacturers, Distributors, and Brand and Marketing Managers with news and information about Products and Services available to the South African Retail Industry.

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Editorial and Advertising
Editor : Jessi Wesson
Tel: +27 (0)87 350 8057 | Email: editor@fastmoving.co.za

       


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