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Could the Amazon Go model of seamless, automated shopping work in SA?

Could the Amazon Go model of seamless, automated shopping work in SA?

31/05/2019 - 13:56
Artificial intelligence (AI), the Internet of Things and other next-generation automation technologies are starting to revolutionise the retail business. One glimpse of the future can be seen in Amazon Go’s “Just Walk Out” stores, now open in a handful of major cities in the US. read more
Consumer readiness to embrace technology-driven innovation

Consumer readiness to embrace technology-driven innovation

04/04/2019 - 11:18
Our world is changing. Advances in cloud, mobile, edge computing, IoT and AI are unlocking new business opportunities at a speed not seen before. read more
AI revolutionises HR

AI revolutionises HR

05/03/2019 - 09:48
With spending on cognitive and artificial intelligence (AI) systems expected to reach $77.6 billion by 2022 (more than three times the $24 billion forecast for last year), South African companies would do well to consider its impact on their existing and future systems. Its potential in traditionally people-driven processes such as human resources (HR) is significant. read more
(Hu)man versus machine. How AI tackled retail stock and staffing

(Hu)man versus machine. How AI tackled retail stock and staffing

28/01/2019 - 10:23
2018 was most definitely the year in which AI and Machine Learning (ML) took the lion’s share of technology media headlines. Like social media, virtual reality, drones, and cloud services before them, the impending doom of AI robots taking our jobs drew conference audiences, filled social feeds and consumed traditional media channels. read more
Carrefour to use AI for supply chain optimisation

Carrefour to use AI for supply chain optimisation

15/01/2019 - 15:19
Carrefour has announced plans to use artificial intelligence to optimise its inventory management, making it the first French retailer to do so. read more
Embracing the 4th Industrial Revolution tops the agenda at the CGCSA Summit 2018

Embracing the 4th Industrial Revolution tops the agenda at the CGCSA Summit 2018

26/11/2018 - 16:37
“The Fourth Industrial Revolution, which includes developments in previously disjointed fields, such as artificial intelligence and machine learning, robotics, nanotechnology, 3D printing, and genetics and biotechnology, will cause widespread disruption not only to business models but also to labour markets over the next five years, with enormous change predicted in the skill sets needed to thrive in the new landscape” (World Economic Forum, 2016). read more
Digital disruption in the PR and communications landscape

Digital disruption in the PR and communications landscape

22/11/2018 - 09:06
Digital disruption in the Public Relations and communications landscape means that brands and their agencies now need to work closer together than ever, in order to identify new storytelling opportunities, publishing platforms, and harness data analytics to continually refine how and where they place their messaging. read more
Supply chain faces automation disruption

Supply chain faces automation disruption

12/10/2018 - 09:22
Even though automation can enable warehouses to support the same-day and next-day delivery expectations of customers, companies first need to have complete visibility of how their existing supply chain is structured. After all, they cannot embrace future innovation if they do not fully understand their starting position. read more
The future of logistics depends on four key elements: customer-centricity, sustainability, technology and people

The future of logistics depends on four key elements: customer-centricity, sustainability, technology and people

01/10/2018 - 09:32
DHL, the world’s leading international express services provider, showcased the key trends that could impact the logistics industry in the next five to ten years, at an event held in Sandton, Johannesburg on Thursday 20 September.  read more
Connecting with the modern consumer in a new age of consumerism

Connecting with the modern consumer in a new age of consumerism

11/09/2018 - 14:01
A new age of consumerism has dawned. Driven by the demands of highly influential Millennial and Gen-Z consumers, the pendulum has swung and this new trend is now transcending generational silos. read more
L’Oreal and Facebook team up for virtual make-up tests to drive online sales

L’Oreal and Facebook team up for virtual make-up tests to drive online sales

13/08/2018 - 13:11
In an age of selfies and beauty bloggers, cosmetics firms are investing heavily in online tech. read more
Robots will replace humans in retail, says China's JD.com

Robots will replace humans in retail, says China's JD.com

18/07/2018 - 09:45
Chinese e-commerce company JD.com predicts robots will eventually replace human workers in the retail industry. read more
Amazon rivals Walmart and Microsoft join forces in cloud partnership

Amazon rivals Walmart and Microsoft join forces in cloud partnership

17/07/2018 - 11:05
Retail giant Walmart said it entered into a strategic partnership with Microsoft for wider use of cloud and artificial intelligence technology, in a sign of major rivals of Amazon.com coming together. read more
AI and the retail revolution

AI and the retail revolution

23/04/2018 - 14:21
2018 has been widely touted as the year that practical applications of artificial intelligence reach maturity and begin to impact our day-to-day lives. However, it's not AI creating sentient robots that will be changing our lives in 2018, but instead, it will be how AI is applied within sectors like retail or financial services. read more
5 ways AI can do the heavy lifting in the retail customer experience

5 ways AI can do the heavy lifting in the retail customer experience

16/04/2018 - 15:17
When we talk to our customers, the biggest challenge in this new era of retailing is just keeping up with customer expectations. Bringing new, differentiated experiences to market is a monumental task. read more
AI: The answer for thriving retailers

AI: The answer for thriving retailers

16/04/2018 - 14:42
It’s no secret that online sales have been growing exponentially with no sign of slowing down. Even purchases completed in-store often start online. read more
Overcoming marketing’s 5 deadly fears

Overcoming marketing’s 5 deadly fears

16/04/2018 - 10:59
To fully take advantage of the opportunities of marketing today, marketers must get over some of the fears holding them back. read more
AI set to revolutionise consumer and retail sectors

AI set to revolutionise consumer and retail sectors

15/03/2018 - 10:16
Almost a third (32%) of consumers surveyed globally by PwC plan to buy an AI device including robots or automated assistants, with retailers watching closely as ‘voice commerce’ develops in the home. read more
Pro retailers adopt new tech to buck the hammered economy

Pro retailers adopt new tech to buck the hammered economy

27/02/2018 - 14:47
South African retailers have embraced a considered approach to digitalisation, innovation, and technology adoption to load their arsenal against the fiscal onslaught of a wounded economy.  read more
Retail redefined with the IoT, AI and video

Retail redefined with the IoT, AI and video

02/02/2018 - 10:51
Whenever industries transform, businesses have to redefine themselves. We’ve seen plenty of this in the retail industry recently, with many retailers turning to new retail technologies to help them keep up with customer demands and market shifts.  read more
Chatbots to be the differentiator as South African business goes digital

Chatbots to be the differentiator as South African business goes digital

01/02/2018 - 14:05
From being little more than the stuff of science fiction movies from not so long ago, the use of artificial intelligence (AI) has progressed at a rapid rate. The one area where its presence is being felt is through the number of organisations turning to chatbots to provide individuals with instant access to customer service - a trend that is set to accelerate in 2018. read more
2018: The year for customer service transformation

2018: The year for customer service transformation

25/01/2018 - 11:08
The customer experience as we know it is changing. The industry today is being transformed by some of the most significant technological developments of our generation including artificial intelligence (AI), big data, analytics and robotic process automation (RPA). read more
For retail marketing, 2018 is a time to evolve

For retail marketing, 2018 is a time to evolve

19/01/2018 - 15:45
Every retail marketing professional has faced the same question in recent years, as artificial intelligence and machine learning have become an increasingly dominant force: How will my capabilities and skills fit into this new, digitally-driven, data-enhanced, AI-obsessed landscape? read more
How AI can streamline the shoe design process

How AI can streamline the shoe design process

08/12/2017 - 09:48
Individuality is highly valued in today’s fashion world, with fashion enthusiasts constantly trying to stay one step ahead before the next latest and greatest trend takes hold. For many, footwear is the perfect canvas to showcase individual style and make a personal statement in everyday life. read more
eBay calls on retailers to embrace AI

eBay calls on retailers to embrace AI

12/10/2017 - 16:50
eBay has called on retailers to embrace artificial intelligence (AI) and ensure it is the driving force of business decisions in the coming years.  read more
Personalised experiences – The art of getting it right

Personalised experiences – The art of getting it right

21/08/2017 - 17:32
The annual CEM Africa Summit took place in Cape Town last week. The event brought together some of the greatest minds in the industry who shared their valuable knowledge and provided innovative solutions in the CX sphere, all with the common goal of improving CX across Africa.  read more
Estée Lauder combines AR with chatbots

Estée Lauder combines AR with chatbots

12/07/2017 - 09:46
Estée Lauder has created a chatbot lipstick advisor which consumers can engage with via Facebook Messenger. read more
The past, present and future of AI in customer experience

The past, present and future of AI in customer experience

05/07/2017 - 09:34
You can credit IBM’s Watson for creating a platform for artificial intelligence integration into a multitude of business and customer-facing applications. You can thank Facebook for all the buzz about chatbots and the gold rush of developers and venture capital creating an onslaught of bot companies. You can laud Apple’s Siri and Amazon’s Echo for implementing intelligence into everyday devices and bringing to life voice as the new user interface. read more
Robots & Retail: Going beyond the supply chain

Robots & Retail: Going beyond the supply chain

13/06/2017 - 10:01
Retail has historically been one of the most technically advanced industries, particularly in warehouses and the last mile. The industry is no stranger to automation as fast and efficient supply chains are the foundation of a strong retail operation in a competitive environment. Over the past few decades, increasing automation at the supply chain level has directly impacted both revenue and the bottom line.  read more
Artificial intelligence causing an explosion in the eCommerce shopping experience

Artificial intelligence causing an explosion in the eCommerce shopping experience

13/04/2017 - 11:47
As e-commerce and online shopping becomes a bigger industry every year, an impatient consumer base hopes for a faster, personalised and more responsive way to shop and search. Enter artificial intelligence (AI), which has already established itself as a valuable tool to provide a more immersive and interactive shopping and internet experience. read more
IoT and AI: Improving customer satisfaction

IoT and AI: Improving customer satisfaction

07/04/2017 - 14:09
The Internet of Things (IoT) and artificial intelligence (AI) hold huge promise in helping us better engage and satisfy our customers. But that promise still depends heavily on our ability to process and act on the data we’re gathering in a way that is meaningful and positive for our customer base.  read more
Morrisons uses artificial intelligence to improve product availability

Morrisons uses artificial intelligence to improve product availability

06/04/2017 - 10:03
Morrisons, one of the UK’s largest supermarket chains, is using artificial intelligence in its ordering system to automate over 13 million ordering decisions per day, which is already reducing shelf gaps by up to 30%. read more
2.25m retail jobs at risk of being replaced by robots by 2030

2.25m retail jobs at risk of being replaced by robots by 2030

27/03/2017 - 10:28
Retail is among the sectors identified as facing the biggest risk of jobs being automated – or replaced by robots – in the next 15 years, according to a new study. read more
The collective voice of today’s dynamic digital consumer is growing louder

The collective voice of today’s dynamic digital consumer is growing louder

15/03/2017 - 10:32
The collective voice of today’s dynamic digital consumers is growing louder, compelling goods and services providers to respond with enhanced organisational agility across their entire businesses. This means connecting the dots throughout the business by aligning digital capabilities with operations, technology and strategy. read more
Turning Artificial Intelligence into business value

Turning Artificial Intelligence into business value

24/02/2017 - 11:40
Artificial Intelligence (AI) has captured the attention of C-suite executives across all industries and is poised to transform businesses in ways we’ve never seen since the impact of computer technology in the late 20th century. read more