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Phygital: 6 ways to adapt, or die

Phygital: 6 ways to adapt, or die

06/05/2019 - 10:34
Innovative phygital business models, where bricks and mortar and digital seamlessly integrate, are popping up across the globe. But the best phygital experiences still remain aligned with old-school sales strategies: Customer attraction, retention, engagement, experiences, loyalty and the brand itself. The factors which keep shifting are shopping behaviour and new technology. The upshot is: to keep in the retail game, phygital is the way to go and it’s currently an adapt or die situation.  read more
How SA’s retailers can boost sales with an omnichannel approach

How SA’s retailers can boost sales with an omnichannel approach

22/02/2019 - 13:59
It is no secret that local retailers are having a torrid time. The economy remains in the doldrums with investors and consumers spooked by debilitating load shedding, ongoing job cuts and a volatile political environment. Consumers naturally cut back on spending in uncertain times, and retailers are undoubtedly feeling the heat. read more
Why retail will never be the same as tech-savvy customers change the game

Why retail will never be the same as tech-savvy customers change the game

01/02/2019 - 09:02
Traditional brick and mortar stores still have a future despite the boom in online retail, says Andrew Jennings, chair of the Prince's Trust Retail Leadership Group in London. But, he says, with techno-savvy customers, it won't mean business as usual. read more
Black Friday: how a sales gimmick is changing SA’s retail sector

Black Friday: how a sales gimmick is changing SA’s retail sector

30/11/2018 - 10:10
Black Friday promotional sales are transforming the SA retail sector. read more
Macy's raises annual forecast before holiday season

Macy's raises annual forecast before holiday season

16/11/2018 - 08:47
Macy’s raised its annual earnings forecast, signalling a strong holiday shopping season ahead, as the department store chain builds on a recovery strategy that focuses on its well-performing stores and expanding online.  read more
HomeChoice bets on store in Johannesburg CBD

HomeChoice bets on store in Johannesburg CBD

05/11/2018 - 08:04
Retailer and financial service group HomeChoice International has opened its first brick and mortar showroom in the Johannesburg CBD. read more
South Africans browse on their smartphones, then purchase in store

South Africans browse on their smartphones, then purchase in store

01/10/2018 - 12:55
South African Internet-connected consumers still gravitate towards brick and mortar shops for their purchases, with more shoppers practising “webrooming” than “showrooming”.  read more
Partnerships help retailers move from bricks to clicks

Partnerships help retailers move from bricks to clicks

11/09/2018 - 11:29
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of ‘in-store’ retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise by establishing parallel online presences.  read more
Online shopping meshes with bricks and mortar

Online shopping meshes with bricks and mortar

12/06/2018 - 15:44
Forbes’ richest people in the world list says Amazon CEO, Jeff Bezos, earns $US107.4 million per day, so he must be doing something right.  read more
The Futurist: The evolving retail space

The Futurist: The evolving retail space

20/03/2018 - 09:20
Technology advancements, affordable smartphones, disruptive innovations, and globalisation have changed the world tremendously compared to a decade ago. Every part of our life is now intertwined with an online reality. read more
The reinvention of retail demands new metrics

The reinvention of retail demands new metrics

01/02/2018 - 10:32
Recent retail earnings, as well as various industry reports, continue to support three continuing and profound trends. First, those retailers stuck in the vast and largely undifferentiated middle continue to struggle and, in some cases, face existential crises. Second, physical store traffic remains down almost entirely across the board, with little prospect of reversing. Third, e-commerce continues to gain overall market share at the expense of brick & mortar. read more
Amazon Go's flaws exposed as journalist accidentally shoplifts

Amazon Go's flaws exposed as journalist accidentally shoplifts

25/01/2018 - 09:00
Despite Amazon Go only being open since Monday, some major problems have already arisen as journalists report cases of accidental shoplifting. read more
Amazon opens first checkout-free supermarket

Amazon opens first checkout-free supermarket

23/01/2018 - 08:46
Amazon opens its first checkout-free supermarket as it continues to disrupt the brick and mortar retail sector. read more
SA retail: what's holding us back from achieving the omnichannel vision?

SA retail: what's holding us back from achieving the omnichannel vision?

22/01/2018 - 12:05
Many South African retailers remain steadfast in their traditional business models, characterised by high-touch, ‘bricks-and-mortar’ engagements, as they try to create the best possible in-store experiences.  read more
The winning brands in 2018 will get their competitive edge from memorable customer experiences

The winning brands in 2018 will get their competitive edge from memorable customer experiences

18/01/2018 - 09:32
Consumers around the world are putting more value on experiences than they do on possessions, and South Africans are no different.  read more
The Millennial shopping fallacy that impacts CX

The Millennial shopping fallacy that impacts CX

23/10/2017 - 14:38
If you were to guess whether Millennials prefer to buy online (on their phones) or in brick-and-mortar stores, what would you guess? No Googling, either. read more
A retailer's guide to driving modern customer experiences

A retailer's guide to driving modern customer experiences

26/09/2017 - 09:50
The growth of the digitally connected world should be great news for the tech-savvy retailer. No longer are the days where customer interactions are limited to the physical confines of brick-and-mortar stores; digital sources like mobile apps, websites, social media platforms, and email subscriptions enable retailers to reach consumers at multiple touch points and opens the door to a new world of ultimate, tailored customer experiences. read more
Amazon to make Kohl's its brick and mortar returns partner

Amazon to make Kohl's its brick and mortar returns partner

19/09/2017 - 16:56
As an e-commerce giant Amazon has lacked one edge brick and mortar retailers have—in-store returns. That's about to change. Kohl’s is adding free returns for Amazon customers in 82 Kohl’s stores beginning in October. read more
Pick n Pay launches online distribution centre in Gauteng

Pick n Pay launches online distribution centre in Gauteng

24/07/2017 - 12:14
This week, Pick n Pay launched its online distribution centre in Gauteng, the first of its kind in the Province. This follows the opening of its Cape Town online distribution centre, which made it the first major brick and mortar grocery retailer in South Africa to serve its online consumer customer base with a dedicated fulfillment centre.  read more
How the Internet of Things can repair the customer connection to brick and mortar

How the Internet of Things can repair the customer connection to brick and mortar

11/07/2017 - 09:20
The internet has forever altered the way we connect with each other but more interestingly, it has also changed the way we shop.  read more
Amazon continues brick-and-mortar push

Amazon continues brick-and-mortar push

09/05/2017 - 17:04
The nation’s capital has been added to the list of cities that will soon feature an Amazon Books store. read more
Consumers increasingly craving tangible touch over touchscreens

Consumers increasingly craving tangible touch over touchscreens

06/04/2017 - 13:01
We’ve all heard talk about the pending death of brick-and-mortar in the digital age. We’re certainly seeing declines in an overpopulated retail marketplace as consumers grow more comfortable shopping online. read more
‘Bricks and Mortar’ retailers with no omnichannel strategy face closure

‘Bricks and Mortar’ retailers with no omnichannel strategy face closure

15/03/2017 - 13:43
Brands and ‘bricks and mortar’ retailers need to leverage their in-store assets and move into the world of e-commerce with an effective multichannel approach to sales that offers a seamless shopping experience to customers - both physical and online or face serious sales declines or closure.  read more
Analysis: Target needs to balance online growth with store growth

Analysis: Target needs to balance online growth with store growth

07/03/2017 - 15:22
The holidays did not bring much cheer for Target, which saw both sales and profit decline during the golden quarter. Worryingly, comparable sales fell at an accelerated pace, ending up at their most negative point for of the fiscal year. The one bit of sparkle in an otherwise dreary set of figures came from digital where sales grew by a stellar 34%, a pace of expansion well above online growth in the whole U.S. market. read more
Google getting more serious about brick-and-mortar retail

Google getting more serious about brick-and-mortar retail

29/11/2016 - 09:12
Google is expanding its brick-and-mortar presence.  read more
3 Benefits of enabling people-powered ecommerce

3 Benefits of enabling people-powered ecommerce

18/07/2016 - 13:34
In an increasingly competitive shopping landscape, brick & mortar retailers have a unique opportunity to leverage an advantage that none of their web only competitors have; their store associates. Retail associates are the driving force behind the in-store experience and the personalized service shoppers need to not only make purchases, but also become repeat, loyal shoppers. read more
Five fundamentals to maximising retail analytics in brick and mortar retail environments

Five fundamentals to maximising retail analytics in brick and mortar retail environments

30/06/2016 - 11:43
The use of Retail Analytics in the world of brick and mortar retail is intensifying and constantly innovating as retailers use big data and qualitative data to maximise their engagement with customers, learn more about consumer behaviour and increase transactional value. As Retail Analytics technology evolves, and mobility and analytics collide, retailers and customer are moving towards a much more mobilised, interactive and engaging shopping experience. read more