| ||19/08/2019 - 08:36|
Consulta has released its latest South African Customer Satisfaction Index (SA-csi), showing which clothing stores have the highest customer satisfaction ratings. read more
| ||28/03/2019 - 11:28|
In an intensifying war for consumer share and brand growth and recognition, SA’s big five supermarket brands will need to do more to differentiate themselves when it comes to customer satisfaction. read more
| ||28/01/2019 - 08:34|
Iceland has maintained its position as the highest-rated supermarket for customer satisfaction for the second time running.
| ||10/10/2018 - 08:56|
Companies that ensure that customers who want to cancel their services have a positive experience leave the door open for future business. read more
| ||29/11/2017 - 08:56|
In handsets, customer satisfaction is driven by the discovery of new features that clients have not been aware of previously, says Prof Adré Schreuder, CEO at Consulta, the company responsible for the latest SA Customer Satisfaction Index (SAcsi) for mobile handsets. read more
| ||20/04/2017 - 14:00|
Supermarket loyalty tested in tough economic times
| ||20/02/2017 - 14:24|
On Demand Delivery developed in response to significant growth in premium cross-border e-commerce volumes. Flexible shipping options designed to enhance the customer experience for online shoppers.
| ||17/02/2017 - 10:51|
Shoppers were asked to rate stores based on factors such as store appearance, ease of finding products and overall quality of fresh products. read more
| ||16/02/2017 - 10:19|
From virtual reality and wearable devices to facial and emotional recognition technologies, these products and systems are changing the way we communicate, interact and conduct market research (MR) in several industries, most notably, retail. read more
| ||14/02/2017 - 17:16|
You don’t have to be in flowers or gifts industry to show your Valentine’s Day spirit and spread the love. There are many things you can do around February 14 (or any day, for that matter) to show your customers and staff how much you love them.
| ||08/12/2016 - 14:30|
The end of year festive season is almost upon us and for many businesses, especially those in the retail sector, this means the start of the peak activity period. In order to realize revenue targets, as well as offer a shopping experience that attracts a loyal following, it is imperative that retailers, both traditional and online, are properly geared for the expected upsurge in sales that is synonymous with the ‘silly season’. read more
| ||06/09/2016 - 15:44|
When looking ahead at the various business challenges facing South African companies, particularly with regards to sustainability, it is useful to look back and briefly chart the most significant changes and trends. In the late eighties and early nineties, we witnessed the emergence of the 'one world' economy - which coincided with the arrival of the internet and rapid digital transformation. The resulting changes triggered quantum leaps in global trade and duly affected national and regional economics, politics and business practices. read more