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CUSTOMER SATISFACTION NEWS ON FASTMOVING

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Ackermans, Truworths and Pep lead in customer satisfaction rankings

Ackermans, Truworths and Pep lead in customer satisfaction rankings

19/08/2019 - 08:36
Consulta has released its latest South African Customer Satisfaction Index (SA-csi), showing which clothing stores have the highest customer satisfaction ratings. read more
Consumers rate SA's best supermarkets

Consumers rate SA's best supermarkets

28/03/2019 - 11:28
In an intensifying war for consumer share and brand growth and recognition, SA’s big five supermarket brands will need to do more to differentiate themselves when it comes to customer satisfaction. read more
Iceland maintains crown in supermarket customer satisfaction

Iceland maintains crown in supermarket customer satisfaction

28/01/2019 - 08:34
Iceland has maintained its position as the highest-rated supermarket for customer satisfaction for the second time running.  read more
A good customer experience can impact repeat business

A good customer experience can impact repeat business

10/10/2018 - 08:56
Companies that ensure that customers who want to cancel their services have a positive experience leave the door open for future business. read more
Value and features drive customer satisfaction in the mobile handset industry

Value and features drive customer satisfaction in the mobile handset industry

29/11/2017 - 08:56
In handsets, customer satisfaction is driven by the discovery of new features that clients have not been aware of previously, says Prof Adré Schreuder, CEO at Consulta, the company responsible for the latest SA Customer Satisfaction Index (SAcsi) for mobile handsets. read more
Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

Woolworths tops 2016 Customer Satisfaction Index with most satisfied customers

20/04/2017 - 14:00
Supermarket loyalty tested in tough economic times  read more
DHL Express makes global online shopping easier with on demand delivery in SA

DHL Express makes global online shopping easier with on demand delivery in SA

20/02/2017 - 14:24
On Demand Delivery developed in response to significant growth in premium cross-border e-commerce volumes. Flexible shipping options designed to enhance the customer experience for online shoppers.  read more
Waitrose named UK’s best supermarket as Iceland tops list of online grocers

Waitrose named UK’s best supermarket as Iceland tops list of online grocers

17/02/2017 - 10:51
Shoppers were asked to rate stores based on factors such as store appearance, ease of finding products and overall quality of fresh products. read more
Could facial recognition be the next big thing in retail market research?

Could facial recognition be the next big thing in retail market research?

16/02/2017 - 10:19
From virtual reality and wearable devices to facial and emotional recognition technologies, these products and systems are changing the way we communicate, interact and conduct market research (MR) in several industries, most notably, retail.  read more
11 Valentine’s Day retail strategies you can easily implement

11 Valentine’s Day retail strategies you can easily implement

14/02/2017 - 17:16
You don’t have to be in flowers or gifts industry to show your Valentine’s Day spirit and spread the love. There are many things you can do around February 14 (or any day, for that matter) to show your customers and staff how much you love them.  read more
Customer satisfaction is more important than ever during the festive season

Customer satisfaction is more important than ever during the festive season

08/12/2016 - 14:30
The end of year festive season is almost upon us and for many businesses, especially those in the retail sector, this means the start of the peak activity period. In order to realize revenue targets, as well as offer a shopping experience that attracts a loyal following, it is imperative that retailers, both traditional and online, are properly geared for the expected upsurge in sales that is synonymous with the ‘silly season’.  read more
Optimising the supply chain for sustainable business growth

Optimising the supply chain for sustainable business growth

06/09/2016 - 15:44
When looking ahead at the various business challenges facing South African companies, particularly with regards to sustainability, it is useful to look back and briefly chart the most significant changes and trends. In the late eighties and early nineties, we witnessed the emergence of the 'one world' economy - which coincided with the arrival of the internet and rapid digital transformation. The resulting changes triggered quantum leaps in global trade and duly affected national and regional economics, politics and business practices. read more