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Organisations need to adapt to meet the empowered customer

Organisations need to adapt to meet the empowered customer

26/03/2019 - 14:40
We currently live in a world where innovation and disruption is driving the way we think and operate. “Today the customer is more empowered than ever. Knowledge is at their fingertips and technology is a part of their everyday life,” says Bizmod consultant, Colette Staniland. “The customer is no longer dependant on an organisation, the customer will define the meaning of the value of an organisation’s offering.” read more
Retail fallout linked to need for innovation

Retail fallout linked to need for innovation

25/02/2019 - 12:13
Retailers across the world continue to face strong headwinds. They have suffered a sharp drop in business in recent years, with bankruptcy filings and store closings almost becoming commonplace.  read more
Amazon Pantry slowly returns in India after e-commerce disruption

Amazon Pantry slowly returns in India after e-commerce disruption

06/02/2019 - 11:15
Amazon.com’s grocery service is slowly returning on its India website after the online retail company faced disruption from revised e-commerce curbs which kicked in on February 1. read more
Supply chain faces automation disruption

Supply chain faces automation disruption

12/10/2018 - 09:22
Even though automation can enable warehouses to support the same-day and next-day delivery expectations of customers, companies first need to have complete visibility of how their existing supply chain is structured. After all, they cannot embrace future innovation if they do not fully understand their starting position. read more
Supply chain resilience: How agile is your supply chain?

Supply chain resilience: How agile is your supply chain?

04/10/2018 - 11:38
Thanks to globalisation, the typical manufacturing supply chain has become an incredibly complex network of entities spread across various continents. This complexity makes planning and managing the efficient and effective flow of goods, services, and information a great challenge for supply chain managers.  read more
Disruptive, digital era demands new business models

Disruptive, digital era demands new business models

14/09/2018 - 08:29
In 1980, the average life expectancy of a firm in the Fortune 500 was around 38 years. Today, it is less than 15 years and declining all the time, says Sean Culey, a globally recognised business transformation expert and author. He believes that companies aiming to thrive in the new, disruptive, digital era must transform their business models. read more
Disruption is the difference

Disruption is the difference

27/07/2018 - 09:49
The difference between brands that grow and those that don’t is how disruptive they are in the market. read more
Online shopping meshes with bricks and mortar

Online shopping meshes with bricks and mortar

12/06/2018 - 15:44
Forbes’ richest people in the world list says Amazon CEO, Jeff Bezos, earns $US107.4 million per day, so he must be doing something right.  read more
Minimising the impact of disruption

Minimising the impact of disruption

13/12/2017 - 08:57
A number of SA industries have been affected by disruption. Customer experience expert Julia Ahlfeldt believes each industry could minimise the impact of it by paying attention to customer experience. read more
In the era of disruption, differentiation is key to retail success

In the era of disruption, differentiation is key to retail success

21/03/2017 - 21:10
Retail is becoming about providing shoppers with friction-less, channel-less experiences, with the emphasis on experience. This requires retailers to invest in multiple touchpoints to win and retain custom. With growth more elusive, the fight for share will be won by those best able to provide goods and services that are personalised, contextualised, and curated, in the fastest and most convenient way. read more