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Chinese spending hits record high on Singles' Day

Chinese spending hits record high on Singles' Day

13/11/2019 - 13:53
Chinese consumers spent a record amount on Alibaba platforms on Monday during the annual “Singles’ Day” buying spree, the world’s biggest 24-hour shopping event, which was launched with a glitzy show by US singer Taylor Swift.  read more
Online shoppers “spring clean” first week of Pick n Pay’s Black November deals

Online shoppers “spring clean” first week of Pick n Pay’s Black November deals

12/11/2019 - 09:08
Pick n Pay launched its weekly Black November deals for its Gauteng and Western Cape online shoppers last Monday and customers wasted no time in reviewing and securing their favourite deals. read more
How to keep customers and make sales this Black Friday

How to keep customers and make sales this Black Friday

11/11/2019 - 12:44
Five years ago, Black Friday and Cyber Monday didn’t even exist in South Africa. Today, they’re a major cash cow for local retailers. On Black Friday last year, consumers spent a record R2.9 billion, and that number is expected to jump 30% this year, with e-commerce playing a major part in that growth. read more
Pick n Pay launches exclusive online Black November deals

Pick n Pay launches exclusive online Black November deals

04/11/2019 - 13:04
Pick n Pay has launched weekly exclusive Black November ‘teaser’ deals for its online customers across Gauteng and the Western Cape in the lead up to Black Friday on 29 November.  read more
Why SA retailers continue to build brick-and-mortar stores

Why SA retailers continue to build brick-and-mortar stores

23/10/2019 - 11:42
Advisory firm Accenture suggests that traditional retailers in South Africa are putting most of their efforts into their core brick-and-mortar stores as they find online operations expensive to maintain and often unprofitable.  read more
The tug-of-war between physical and digital shopping

The tug-of-war between physical and digital shopping

21/10/2019 - 10:59
In March of 2019, Soumen Ghosh, a visiting US professor of operations and supply chain management, delivered one of the business world’s more earth-shattering lectures on disruptive technologies at the Gordon Institute of Business Science in Johannesburg. read more
SA retailers likely to lose out if they avoid e-commerce

SA retailers likely to lose out if they avoid e-commerce

21/10/2019 - 08:14
Traditional retail businesses in SA could stand to lose out on the value of e-commerce due to their reluctance to embrace online business, according to a report by global management consultancy Accenture. read more
SA "Black Friday" sales expected to rise 30% year-on-year

SA "Black Friday" sales expected to rise 30% year-on-year

18/10/2019 - 12:50
South African businesses have begun preparing for what looks to be another bumper Black Friday trading day, with sales predicted to be up 30 percent from last year, online largest payment service provider PayGate said. read more
Christmas is coming: 3 ways retailers can ensure a more profitable festive season

Christmas is coming: 3 ways retailers can ensure a more profitable festive season

14/10/2019 - 10:29
According to Stats SA, retail figures for December 2018, showed an annual decline of 1.4% instead of the expected 2.1% growth. It seems like brick-and-mortar stores are battling against depleting footfalls and decaying consumer confidence.  read more
NetFlorist gears up for Black Friday

NetFlorist gears up for Black Friday

03/10/2019 - 08:41
Black Friday falls on 29 November 2019 and NetFlorist is offering consumers extraordinary Black Friday deals and Cyber Monday specials. This is an ideal time to buy Christmas gifts, household appliances, back-to-school items and more.  read more
Brands leave R34 bn in lost sales on the e-commerce table - report

Brands leave R34 bn in lost sales on the e-commerce table - report

22/09/2019 - 13:19
By 2021, over 20-million South Africans will shop online. read more
Flipkart and Amazon pull listings for vaping products

Flipkart and Amazon pull listings for vaping products

22/09/2019 - 13:02
Amazon.com, Walmart-owned Flipkart and other e-commerce portals in India scrambled to remove listings of vaping products a day after the federal government imposed a nationwide ban on electronic cigarettes.  read more
Zara launches online store in South Africa

Zara launches online store in South Africa

19/09/2019 - 11:58
Zara has launched its online sales in SA through its dedicated website zara.com/za. This marks an important milestone in the expansion of Zara’s integrated store and online platform into markets where it already has a store presence. read more
Make your contact centre your epicentre for e-commerce

Make your contact centre your epicentre for e-commerce

12/09/2019 - 11:47
Many companies realize the opportunity to develop and leverage their e-commerce prospects, but in fact, there is an even greater opportunity to make the contact centre the ‘central command’ behind e-commerce and bring this revenue-building stream into the customer experience line of fire. read more
Online shopping business to shake up retail sector

Online shopping business to shake up retail sector

12/09/2019 - 09:40
Allsale Club is a members-only online shopping business that aims to save consumers money on everything from everyday branded items to luxury items.  read more
Alibaba set for new era as flamboyant Jack Ma departs

Alibaba set for new era as flamboyant Jack Ma departs

11/09/2019 - 09:33
Alibaba chair Jack Ma has stepped down from the Chinese group, leaving his handpicked successor a daunting task of steering the $460bn juggernaut at a time when the market for its core e-commerce business has slowed sharply. read more
Lego's sales bounce back with the help of Marvel superheroes

Lego's sales bounce back with the help of Marvel superheroes

04/09/2019 - 09:11
Models of superheroes and villains from Marvel’s Avengers movies helped lift first-half sales at Lego, as the Danish toymaker continued its turnaround drive with investments in China, India, the internet and new stores. read more
Study shows women prefer online shopping

Study shows women prefer online shopping

03/09/2019 - 13:16
Women prefer shopping online. If you're a woman then this is no surprise at all. According to a report by specialist digital agency Reprise, South Africa’s eCommerce industry, while still in its infancy, is showing strong growth thanks to high mobile penetration, secure payment options and changing spending habits. read more
HomeChoice launches state-of-the-art e-commerce platform

HomeChoice launches state-of-the-art e-commerce platform

02/09/2019 - 12:31
HomeChoice International PLC, a leading provider of innovative Retail and Financial Services products, and the largest home-shopping retailer in Southern Africa have partnered with Oracle, to launch a new eCommerce website hosted on Oracle Cloud Commerce (OCC). OCC is a new commerce platform from Oracle, built as a cloud-based software-as-a-service platform from its popular on-prem solutions, ATG and Endeca search.  read more
3 Data trends shaping digital marketing in the next 18 months

3 Data trends shaping digital marketing in the next 18 months

28/08/2019 - 14:47
As we move into the next phase of the digital revolution, data will take an increasingly important role in how brands shape their customer experience and interact with consumers. As wearable computers proliferate and everything from cars to smart speakers to industrial equipment is connected to the Internet, people and devices are creating more data than ever before.  read more
Walmart Q2 revenue grows 1.8% year on year

Walmart Q2 revenue grows 1.8% year on year

20/08/2019 - 14:13
Total revenue of Walmart for its second quarter (Q2) of Financial Year 2020 (FY20) ending July 31 hit $130.4 billion, up 1.8 percent year on year, while the net sales of Walmart International decreased 1.1 percent year on year to $29.1 billion, the company reported.  read more
Amazon in talks to buy stake in India's Reliance Retail

Amazon in talks to buy stake in India's Reliance Retail

05/08/2019 - 09:02
Amazon.com is in talks with Reliance Industries’ retail unit to buy a stake in India’s biggest brick-and-mortar retailer, two sources with knowledge of the talks said.  read more
Walmart must hire someone who can stop the bleeding at its online business

Walmart must hire someone who can stop the bleeding at its online business

15/07/2019 - 09:55
Walmart has a hole to fill at its online unit, and whoever assumes the role faces a big challenge ahead. read more
Comparison tools lead the way for price transparency in e-commerce

Comparison tools lead the way for price transparency in e-commerce

04/07/2019 - 15:09
Online shopping has become increasingly popular amongst South African consumers. Convenience, competitive pricing, and a wide choice of products make online purchasing a no-brainer for tech-savvy shoppers, but retailers need to stay ahead of the curve when it comes to standing out against the competition. read more
DHL rolls out e-commerce platform to more African markets following initial success

DHL rolls out e-commerce platform to more African markets following initial success

11/06/2019 - 15:56
Following the success of the DHL Africa eShop app in 11 countries across Sub Saharan Africa, DHL Express has announced that its innovative mobile and desktop platform has been rolled out in nine more countries across the continent. read more
More entrepreneurs making the migration to online

More entrepreneurs making the migration to online

10/06/2019 - 15:23
Naseema Adams has had enough. She has decided to close her women’s clothing store after four years. read more
FedEx to end Amazon contract for air delivery service

FedEx to end Amazon contract for air delivery service

10/06/2019 - 15:04
FedEx says it has decided to not renew its contract with Amazon.com for US cargo delivery through FedEx Express, the unit that delivers packages on planes.  read more
Alibaba plans $20bn Hong Kong listing

Alibaba plans $20bn Hong Kong listing

05/06/2019 - 10:02
Alibaba is considering raising as much as $20bn through a listing in Hong Kong, people familiar with the matter say, lining up a second blockbuster deal following its 2014 record $25bn float in New York. read more
Blackstone in $19bn deal to buy US warehouse assets from Singapore’s GLP

Blackstone in $19bn deal to buy US warehouse assets from Singapore’s GLP

04/06/2019 - 10:57
Blackstone Group is buying US industrial warehouse properties from Singapore-based logistics provider GLP for $18.7bn, in what the companies billed as the largest private real estate transaction globally.  read more
Retail display ideas to try in your store

Retail display ideas to try in your store

04/06/2019 - 10:16
Retail displays and visual merchandising are — and will always be — essential in driving attention and conversion in brick-and-mortar retail. Studies have shown that much of the information that human beings process comes through the sense of sight.  read more
Global footprint for SA veldskoen

Global footprint for SA veldskoen

29/05/2019 - 10:17
Prince Harry wears them, Ashton Kutcher bought a share in the company that makes them and these days some brides even get married in them. We’re talking about the common or garden South African veldskoen, but there’s nothing ordinary about these shoes with their zany different coloured soles available in a seven-colour spectrum.  read more
US 'retail apocalypse' only just beginning

US 'retail apocalypse' only just beginning

27/05/2019 - 11:31
The “retail apocalypse” in the US has claimed more victims in the first quarter of the year than last year combined.  read more
TFG's investment in online offering pays off

TFG's investment in online offering pays off

27/05/2019 - 09:14
Online turnover grew 57.2% in the year and now accounts for 8.8% of group sales, with 23 brands of its 29 now available online. read more
Amazon strengthens ties with French food retailer Casino

Amazon strengthens ties with French food retailer Casino

24/04/2019 - 11:50
E-commerce giant Amazon and French retailer Casino are expanding their partnership, with Amazon installing pick-up lockers in Casino stores and more of the French company’s products to be available on Amazon.  read more
Mulberry teams up with Farfetch to bolster global omnichannel

Mulberry teams up with Farfetch to bolster global omnichannel

16/04/2019 - 15:31
Mulberry has launched a partnership with online luxury fashion retailer Farfetch to strengthen its international omnichannel strategy. read more
Retailers feel the heat as e-commerce siphons off sales

Retailers feel the heat as e-commerce siphons off sales

11/04/2019 - 09:47
The start of 2019 has been bleak for most SA retailers, raising questions about the future of the sector. read more
SA consumers embrace digital shopping

SA consumers embrace digital shopping

08/04/2019 - 09:30
Smartphones have become the go-to technology for online shopping, with more than 20percent of South African consumers using them weekly over other mobile devices. read more
The future of cross-border retail: Challenges of scaling from South Africa into the continent

The future of cross-border retail: Challenges of scaling from South Africa into the continent

01/04/2019 - 09:33
At present, e-business in Africa remains a challenge. It may be better than it ever has been, but the truth is that lower literacy and internet penetration levels continue to limit the growth on the continent. However, this will not remain the status quo for long, as smartphone proliferation increases, data costs decrease and usability improves. Wallets, now commonplace, are an excellent example of this', bypassing the continent's challenges around depositing, withdrawing and transferring cash, as well as buying airtime and electricity. read more
Asos sales up 13% as UK market outperforms

Asos sales up 13% as UK market outperforms

20/03/2019 - 09:25
Asos has reported a rise in its quarterly sales, as growth at home in the UK continues to outperform its foreign markets. read more
Alibaba invests $693m for stake in Chinese courier STO Express

Alibaba invests $693m for stake in Chinese courier STO Express

12/03/2019 - 11:30
Alibaba Group Holding Ltd will take a 14 percent stake in STO Express Co Ltd through a $693 million deal, the e-commerce giant’s fourth significant investment in a Chinese courier company. read more
3 Reasons why every retailer should consider Click & Collect

3 Reasons why every retailer should consider Click & Collect

05/03/2019 - 13:14
If you want to engage customers and drive foot traffic in your store, then an ecommerce presence is essential. It might sound counter-intuitive, but in this modern shopping environment, online and in-store work together, not against each other, to attract and retain customers. These days people are shopping online more than ever, so not having a digital storefront means you’re missing out on a lot of potential customers. read more
Retail fallout linked to need for innovation

Retail fallout linked to need for innovation

25/02/2019 - 12:13
Retailers across the world continue to face strong headwinds. They have suffered a sharp drop in business in recent years, with bankruptcy filings and store closings almost becoming commonplace.  read more
How SA’s retailers can boost sales with an omnichannel approach

How SA’s retailers can boost sales with an omnichannel approach

22/02/2019 - 13:59
It is no secret that local retailers are having a torrid time. The economy remains in the doldrums with investors and consumers spooked by debilitating load shedding, ongoing job cuts and a volatile political environment. Consumers naturally cut back on spending in uncertain times, and retailers are undoubtedly feeling the heat. read more
TFG achieves eCommerce leadership with Oracle

TFG achieves eCommerce leadership with Oracle

19/02/2019 - 15:43
TFG (The Foschini Group), a South African retail group operating in thirty-two countries across five continents, has chosen Oracle to support its digital transformation strategy with the consolidation of twenty-two brands into one online marketplace. With close to 3000 stores, TFG migrated its brick-and-mortar offering to a hassle-free digital platform and now offers the myTFGworld.com online marketplace to its customers. read more
Toys R Us makes a comeback as Tru Kids Brands

Toys R Us makes a comeback as Tru Kids Brands

12/02/2019 - 19:17
Toys R Us is making a comeback as a brand new company known as Tru Kids Brands, one year after the toy retailer went bust.  read more
Amazon grocery service slowly returns in India after e-commerce disruption

Amazon grocery service slowly returns in India after e-commerce disruption

08/02/2019 - 09:54
Amazon.com Inc’s grocery service is slowly returning on its India website after the online retail giant faced disruption from revised e-commerce curbs which kicked in on Feb. 1. read more
Amazon Pantry slowly returns in India after e-commerce disruption

Amazon Pantry slowly returns in India after e-commerce disruption

06/02/2019 - 11:15
Amazon.com’s grocery service is slowly returning on its India website after the online retail company faced disruption from revised e-commerce curbs which kicked in on February 1. read more
Why retail will never be the same as tech-savvy customers change the game

Why retail will never be the same as tech-savvy customers change the game

01/02/2019 - 09:02
Traditional brick and mortar stores still have a future despite the boom in online retail, says Andrew Jennings, chair of the Prince's Trust Retail Leadership Group in London. But, he says, with techno-savvy customers, it won't mean business as usual. read more
Alcohol, clothes set to boost online retail sales to R20bn

Alcohol, clothes set to boost online retail sales to R20bn

01/02/2019 - 08:37
Retail sales in South Africa are expected to reach R20 billion in 2020 on the back of a surge in online sales of apparels, alcohol and tobacco products. read more
Retail SMEs to embrace e-commerce

Retail SMEs to embrace e-commerce

31/01/2019 - 13:53
A forecast by World Wide Worx shows that online retail sales figures in South Africa are expected to more than double from 2016 to almost R20-billion by 2020. As such, South African small and medium enterprises (SMEs) operating in the retail sector should start to consider entering into the e-commerce space – an industry poised for growth as millennials and digital Generation Z, who have been dubbed digital natives, begin to make up an increasingly large portion of consumers.  read more
Futureproof your retail store

Futureproof your retail store

31/01/2019 - 08:57
Recession, economic uncertainty, political upheaval – these factors, among many others, are playing havoc with retail stability and longevity around the world. In the United Kingdom, well-known brands such as House of Fraser and Orla Kiely have either gone into administration or closed down. Edgars may shut the doors of its landmark store in the centre of Johannesburg in an attempt to revive the ailing brand, and Nine West and Mango have closed their stores across the country due to increased competition and economic pressure. As outlooks go, this may seem dire, but for those retailers that are paying attention and preparing to adapt, it’s a landscape filled with potential.  read more
Alibaba creates new smartphone technology that allows the blind and visually-impaired to shop online

Alibaba creates new smartphone technology that allows the blind and visually-impaired to shop online

28/01/2019 - 09:56
Alibaba has created new smartphone technology that allows the blind and visually-impaired to shop online. read more
Zando celebrates 7 years of success

Zando celebrates 7 years of success

23/01/2019 - 14:50
Launched in 2012, Zando has grown from a small e-commerce store to become South Africa’s largest fashion destination. Aimed at the 20 to 40 somethings, it has sold more than 1800 local and international brands on its site and also has its own private label, UTOPIA.  read more
Becoming an intelligent enterprise: Growth in IoT deployment strengthening retail’s frontline workers

Becoming an intelligent enterprise: Growth in IoT deployment strengthening retail’s frontline workers

21/01/2019 - 14:40
Retail buzzwords like “personalisation” and “omnichannel” are no longer just concepts and strategies that companies are working toward. Today, more retailers are actively deploying new technologies and migrating to an intelligent environment to reclaim their relevance in the on-demand economy.  read more
Online sales boost luxury goods group Richemont’s earnings

Online sales boost luxury goods group Richemont’s earnings

14/01/2019 - 09:04
Johann Rupert’s Richemont, the luxury goods group that was initially cautious about e-commerce, has seen online businesses YOOX Net-a-Porter (YNAP) and Watchfinder giving its earnings a handy boost.  read more
58% of UK shoppers face Christmas delivery problems

58% of UK shoppers face Christmas delivery problems

19/12/2018 - 11:39
More than 50 per cent of people who shopped online over last year’s Christmas period have experienced some sort of problem with their delivery, according to new research. read more
5 Retail trends and predictions for 2019

5 Retail trends and predictions for 2019

13/12/2018 - 14:01
2019 is here, and if you’re in retail, you’re likely wondering what the next 12 months will bring. read more
New age consumerism and the consumer power-shift

New age consumerism and the consumer power-shift

05/12/2018 - 10:37
Advances in telecommunication technology have transformed the tools used for marketing and consumerism and ultimately, the way that businesses operate. The Statista 2017 Report indicated that the number of smartphone users in the United States is estimated to have reached 224.3 million, with smartphone users worldwide exceeding 2 billion. Undoubtedly, we are running headlong into the end of the industrial era of consumption and into a consumer power-shift.  read more
SA ecommerce hits its stride

SA ecommerce hits its stride

04/12/2018 - 09:32
Despite the lacklustre macro-economic indicators, South African tenacity showed itself once again as retailers – especially smaller stores – cashed in on the online space over the Black Friday and Cyber Monday weekend says Payment Service Provider, DPO PayGate. read more
Black Friday: how a sales gimmick is changing SA’s retail sector

Black Friday: how a sales gimmick is changing SA’s retail sector

30/11/2018 - 10:10
Black Friday promotional sales are transforming the SA retail sector. read more
R6 million – the biggest single transaction on Black Friday 2018

R6 million – the biggest single transaction on Black Friday 2018

29/11/2018 - 10:20
Online sales for Black Friday and Cyber Monday 2018 exceeded figures for 2017, according to BankservAfrica, Africa’s largest automated payments clearing house. read more
Closing the gap between browsing and conversion

Closing the gap between browsing and conversion

27/11/2018 - 09:27
Digital tactics are designed to bring brands to the fore of consumers’ minds, and the world of online shopping is no different. A recent experiment by Google and Travelstart measured the impact of dynamic remarketing – campaigns which show previous website visitors ads featuring the products or services they viewed on the site. read more
An effective online retail strategy will allow SA to catch up with big guns

An effective online retail strategy will allow SA to catch up with big guns

26/11/2018 - 13:25
The rise of online retail internationally has raised an apocalyptic spectre of empty malls, dying city centres, local factory closures and rising unemployment.  read more
SA consumers swarm online but still lag way behind international trends

SA consumers swarm online but still lag way behind international trends

26/11/2018 - 08:13
It’s too early to say to what extent Black Friday sales have boosted retailers’ bottom line but there is no doubt that South African consumers are increasingly turning to tech-enabled solutions for their regular dose of retail therapy. read more
Black Friday / Cyber Monday - the impact of hyper-availability on e-tailing

Black Friday / Cyber Monday - the impact of hyper-availability on e-tailing

21/11/2018 - 09:20
South African e-tailers are experiencing a surge in customers thanks to the convenience and pervasiveness of mobile devices supporting online shopping apps. With people expecting a seamless customer experience between an app, online store, and fulfilment of order, a business cannot afford to experience any downtime. Hyper-availability has become an absolute necessity in this regard. read more
Black Friday is growing in SA

Black Friday is growing in SA

21/11/2018 - 09:10
The global Black Friday phenomenon has cemented itself as the precursor into Festive Season shopping and it is no surprise that it is making a growing impression amongst South African retailers and consumers alike.  read more
Five steps for online startups to take advantage of Black Friday

Five steps for online startups to take advantage of Black Friday

16/11/2018 - 14:46
According to Google Trends, last year South Africa registered the largest ‘Black Friday’ search interest of any country, even ahead of the US where the retail mega-event was conceived. read more
How to maximise value this Black Friday

How to maximise value this Black Friday

16/11/2018 - 10:17
Black Friday is almost here! Around South Africa, eager shoppers are double-checking their budgets and making wish-lists! Black Friday is now so well-entrenched, everyone’s getting in on the action. With discounts of as much as 80%, thousands of bargain hunters will flood SA’s online retailers when the clock strikes midnight. read more
Macy's raises annual forecast before holiday season

Macy's raises annual forecast before holiday season

16/11/2018 - 08:47
Macy’s raised its annual earnings forecast, signalling a strong holiday shopping season ahead, as the department store chain builds on a recovery strategy that focuses on its well-performing stores and expanding online.  read more
Superbalist.com launches its Click and Collect service in time for peak season shopping

Superbalist.com launches its Click and Collect service in time for peak season shopping

14/11/2018 - 16:09
Customers use the service by choosing “Collection” when they check out on the Superbalist website or app. They are provided a pin code via email and sms and take that to their chosen Takealot Pickup Point within 7 days of delivery - orders arrive within 2-4 days of purchase.  read more
UK mobile commerce market to nearly double by 2022

UK mobile commerce market to nearly double by 2022

13/11/2018 - 08:27
Mobile commerce is set to overtake desktop sales globally by 2023 while the UK’s market is expected to nearly double. read more
SA e-commerce up by 25%

SA e-commerce up by 25%

09/11/2018 - 09:23
The city is leading the e-commerce space in South Africa with 10 of the most visited online retailers based in the City. read more
Online shopping hits R14bn mark in SA

Online shopping hits R14bn mark in SA

05/11/2018 - 08:44
Online shopping hit the R14 billion mark in South Africa with 1.4 percent of overall sales in the country despite persistent apprehensions about its safety. read more
HomeChoice bets on store in Johannesburg CBD

HomeChoice bets on store in Johannesburg CBD

05/11/2018 - 08:04
Retailer and financial service group HomeChoice International has opened its first brick and mortar showroom in the Johannesburg CBD. read more
TFG takes on Amazon with myTFGworld.com

TFG takes on Amazon with myTFGworld.com

01/11/2018 - 14:29
TFG has amplified its online shopping presence with the launch of myTFGworld.com. By repositioning its e-commerce platform as a marketplace, TFG eCommerce is no longer competing with the single retail brand sites of their competitors but is taking on global marketplaces such as Amazon.com. read more
SA brands start the countdown to Black Friday

SA brands start the countdown to Black Friday

29/10/2018 - 11:12
The days are getting longer and hotter, suburban South Africans are firing up their braais and the malls will soon be filled with the sounds of Boney M. Yes, it’s nearly time for the festive shopping season, preceded by Black Friday, an imported tradition that South African shoppers have made their own. With a few weeks to go before Black Friday on 23 November, technical goods retailers and manufacturers are scrambling to get ready.  read more
US online grocery sales to quadruple by 2023 – report

US online grocery sales to quadruple by 2023 – report

24/10/2018 - 11:05
Online grocery sales in the US have more than tripled between 2013 and 2018 and are set to quadruple between 2018 and 2023, according to a report by research agency Packaged Facts. read more
US retail giant Walmart bets its online sales will expand

US retail giant Walmart bets its online sales will expand

18/10/2018 - 10:42
Walmart expects some of its fastest sales growth this decade as it draws in more digital customers in its turf war against Amazon.com. read more
South Africans browse on their smartphones, then purchase in store

South Africans browse on their smartphones, then purchase in store

01/10/2018 - 12:55
South African Internet-connected consumers still gravitate towards brick and mortar shops for their purchases, with more shoppers practising “webrooming” than “showrooming”.  read more
Personalised customer experience enhances in-store value

Personalised customer experience enhances in-store value

20/09/2018 - 10:47
Being able to effectively utilise the data at the disposal of South African retailers - using sophisticated technology - will be fundamental to remaining competitive with personalised in-store customer experiences. read more
Instagram introduces shopping tab to Explore page

Instagram introduces shopping tab to Explore page

19/09/2018 - 11:09
Instagram has continued to develop its commerce offering as it adds a shopping tab to its Explore page, ahead of the launch of its standalone shopping app. read more
Exciting predictions to look forward to in customer service technology

Exciting predictions to look forward to in customer service technology

19/09/2018 - 09:45
Customer service has evolved over the years. Today, companies are relying on artificial support to assist in time-consuming tasks and to bridge the communication gap between agents and customers. From real-time messaging and video technology to self-service, cryptocurrencies and more, the traditional customer-facing departments are experiencing massive changes in day-to-day operations.  read more
6 Tips for top customer engagement on mobile from the 2018 PriceCheck Awards

6 Tips for top customer engagement on mobile from the 2018 PriceCheck Awards

18/09/2018 - 08:50
Speaking at this year’s annual PriceCheck Awards Ceremony, CEO Kevin Tucker noted that the Tech and E-commerce Awards are more important than ever before. He said that while 2018 has been a tough year for retail, it’s an industry with massive potential for growth. read more
Partnerships help retailers move from bricks to clicks

Partnerships help retailers move from bricks to clicks

11/09/2018 - 11:29
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of ‘in-store’ retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise by establishing parallel online presences.  read more
Fashion brand Donna sees online sales soar

Fashion brand Donna sees online sales soar

10/09/2018 - 15:43
The online sales of women’s fashion brand Donna have significantly outstripped expectations, after just a month of launching online.  read more
South Africans are expected to spend R45 billion shopping online this year

South Africans are expected to spend R45 billion shopping online this year

10/09/2018 - 11:27
PayPal and research group Ipsos have released their latest e-commerce report, showing the biggest online shopping trends in South Africa, and what is expected in the market over the next few years. read more
PriceCheck Tech & E-commerce Awards: Meet SA’s best

PriceCheck Tech & E-commerce Awards: Meet SA’s best

04/09/2018 - 13:43
The third annual PriceCheck Tech and E-commerce Awards sponsored by Criteo was held last week at Cape Town's Westin Hotel. The event brings together and recognises brands and individuals in e-commerce and technology providing outstanding consumer experiences.  read more
7 ways to create in-store experiences that drive traffic and sales

7 ways to create in-store experiences that drive traffic and sales

31/08/2018 - 11:28
Competition in the retail industry is fiercer than ever. Between e-commerce sites and subscription services, consumers have plenty of choices when it comes to where they spend their time and money. read more
Reducing returns: Tips to keep e-commerce merchandise from coming back

Reducing returns: Tips to keep e-commerce merchandise from coming back

29/08/2018 - 16:50
Product returns are one of the biggest challenges for online businesses. Customers can’t see, touch or feel the product before buying it, so the return rate for all e-commerce businesses ranges between 25 to 40 percent. How can you prevent that dent from becoming a deep pit that swallows up your time and money?  read more
Why online shopping is the preferred shopping medium

Why online shopping is the preferred shopping medium

23/08/2018 - 11:07
Online shopping is the new norm, not necessarily for the customer service perks or specials you receive from signing up for a newsletter, but because of the convenience. Time is essential for consumers who are already struggling to juggle work hours with family time, hobbies and chores around the house.  read more
1 in 10 UK shoppers return clothes after Instagram post

1 in 10 UK shoppers return clothes after Instagram post

17/08/2018 - 09:15
A new survey commissioned by Barclaycard has found almost one in 10 UK shoppers admit to buying clothing only to take a photo on social media. read more
Mobile, cross-border and inter-regional online payments gaining ground

Mobile, cross-border and inter-regional online payments gaining ground

16/08/2018 - 10:44
Online and mobile payments are taking off in Africa as a combination of improved internet access, advanced financial systems and widespread mobile penetration help spur demand for services. However, the ability to pay and accept payments on the continent are not without their challenges, principally around risk and settlement. read more
Amazon rules the retail world by closing a deal better than its rivals can

Amazon rules the retail world by closing a deal better than its rivals can

15/08/2018 - 11:16
What matters most to web retailers are three things: traffic, engagement and conversion. read more
Robots will replace humans in retail, says China's JD.com

Robots will replace humans in retail, says China's JD.com

18/07/2018 - 09:45
Chinese e-commerce company JD.com predicts robots will eventually replace human workers in the retail industry. read more
Four ways mobile can unlock innovation in brick and mortar retail

Four ways mobile can unlock innovation in brick and mortar retail

17/07/2018 - 11:29
With the ubiquity of smartphones – particularly in the South African marketplace – local retailers have a great opportunity to boost in-store engagement. read more
Amazon rivals Walmart and Microsoft join forces in cloud partnership

Amazon rivals Walmart and Microsoft join forces in cloud partnership

17/07/2018 - 11:05
Retail giant Walmart said it entered into a strategic partnership with Microsoft for wider use of cloud and artificial intelligence technology, in a sign of major rivals of Amazon.com coming together. read more
DHL partners with MallforAfrica to deliver African-made products to the world

DHL partners with MallforAfrica to deliver African-made products to the world

17/07/2018 - 09:30
DHL, the world’s leading international express services provider, today announced its partnership with e-commerce giant, MallforAfrica’s new platform, Marketplace Africa, to help online retailers bring African-made products to the US and global market.  read more
Online wine retailer poised for growth as e-commerce niche booms globally

Online wine retailer poised for growth as e-commerce niche booms globally

11/07/2018 - 14:07
South African online shopping trends tend to follow those globally, and with online wine retailers experiencing a boom in sales worldwide, the local market is expected to follow suit. In the United States alone, wine retailers experienced online sales growth of wine, beer and liquor by almost 33% in 2017 (source).  read more
How to simplify your mobile checkout

How to simplify your mobile checkout

09/07/2018 - 13:59
Statistics show that as screen sizes decrease so do mobile checkout rates. In fact, only about 15% of mobile checkouts result in sales. Why is this? Could it be that global ecommerce has yet to successfully optimise for mobile checkout?  read more
Cybercellar appoints new CEO

Cybercellar appoints new CEO

05/07/2018 - 07:54
Cybercellar, one of South Africa’s leading online wine retailers, has appointed AJ Nel as its new CEO.  read more