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How technology is driving the millennial retail market

How technology is driving the millennial retail market

21/05/2018 - 15:13
Over the last decade, the retail industry has seen a shift in how it operates. The exponential increase in online shopping has had a significant impact on how we buy our products. Long gone are the days when purchasing items was done from Monday to Saturday, between a rigid office-hours timeline.  read more
How is the Internet of Things affecting customer service?

How is the Internet of Things affecting customer service?

04/08/2017 - 13:25
You’ve undoubtedly heard of the Internet of Things (IoT). So what is it? According to Forbes, IoT is described as everyday objects that can be connected to the Internet and be recognised by other devices and contribute info to a database. The Internet of Things describes Internet V.2, where data is created by things. read more
Digitally transform for a new breed of customer

Digitally transform for a new breed of customer

14/07/2017 - 09:42
Given the exponential growth of data generated by mobile devices in the connected business landscape, organisations have no choice but to embrace digital transformation initiatives. But while technology is an important aspect of it, customer experience will be one of the most significant drivers behind this change. read more
Warehouse 2020: adapting to e-commerce growth

Warehouse 2020: adapting to e-commerce growth

22/09/2016 - 16:17
Warehouses are changing at an unprecedented rate, particularly due to the growth in e-commerce - online sales in Europe are predicted to push through the $700 billion barrier, from $457 billion this year, by 2020.Companies like Deliv in the US, JD.com in China and Amazon, with Prime, are accelerating the move to same-day delivery as retailers, in particular, look to fulfillment to provide a competitive edge and consumers want their goods delivered more quickly. read more