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How SME's can switch to digital to survive

How SME's can switch to digital to survive

04/06/2019 - 11:20
As an SME, you understand all too well that digital has become the cornerstone of doing business today. With technology permeating every facet of an organisation, irrespective of size or industry sector, you must embrace it or risk losing momentum against competitors. read more
Physical stores are not dead, but boring retail is

Physical stores are not dead, but boring retail is

05/04/2019 - 16:18
Retail is not dead, and physical stores are not dead, but "boring retail" is dead, according to Linah Maigurira, Google's head of retail business in South Africa.  read more
Consumer readiness to embrace technology-driven innovation

Consumer readiness to embrace technology-driven innovation

04/04/2019 - 11:18
Our world is changing. Advances in cloud, mobile, edge computing, IoT and AI are unlocking new business opportunities at a speed not seen before. read more
How SA’s retailers can boost sales with an omnichannel approach

How SA’s retailers can boost sales with an omnichannel approach

22/02/2019 - 13:59
It is no secret that local retailers are having a torrid time. The economy remains in the doldrums with investors and consumers spooked by debilitating load shedding, ongoing job cuts and a volatile political environment. Consumers naturally cut back on spending in uncertain times, and retailers are undoubtedly feeling the heat. read more
Why mobile is the gatekeeper of brand loyalty today

Why mobile is the gatekeeper of brand loyalty today

19/12/2018 - 10:33
Achieving long-term brand loyalty has become brutally difficult for South African retailers. Mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways – paving the way for a new era of data-driven brand loyalty. read more
New age consumerism and the consumer power-shift

New age consumerism and the consumer power-shift

05/12/2018 - 10:37
Advances in telecommunication technology have transformed the tools used for marketing and consumerism and ultimately, the way that businesses operate. The Statista 2017 Report indicated that the number of smartphone users in the United States is estimated to have reached 224.3 million, with smartphone users worldwide exceeding 2 billion. Undoubtedly, we are running headlong into the end of the industrial era of consumption and into a consumer power-shift.  read more
Driving mobile and card acceptance among informal retailers holds the key to scaling cashless payments in SA

Driving mobile and card acceptance among informal retailers holds the key to scaling cashless payments in SA

05/12/2018 - 09:57
Despite the majority (77 percent) of adult South Africans owning bank accounts, more than half of the total value of all consumer transactions in the country are still conducted in cash. This suggests that being formally banked may not be enough of an incentive for consumers to move away from cash. Accelerating the pace of migration from cash to digital and card payments must be a priority for catalysing economic growth.  read more
South Africans browse on their smartphones, then purchase in store

South Africans browse on their smartphones, then purchase in store

01/10/2018 - 12:55
South African Internet-connected consumers still gravitate towards brick and mortar shops for their purchases, with more shoppers practising “webrooming” than “showrooming”.  read more
Woolworths launches in-app shopping

Woolworths launches in-app shopping

28/09/2018 - 14:22
Woolworths has launched in-app shopping through its integrated lifestyle app, which the group says now makes it the most comprehensive retail app in the country. read more
Gamification offers huge opportunities for brands

Gamification offers huge opportunities for brands

25/09/2018 - 09:46
Online gaming is a growing industry globally. According to futurist and game designer, Jane McGonigal around 2.6bn gamers worldwide spend an average of an hour a day playing games online. read more
6 Tips for top customer engagement on mobile from the 2018 PriceCheck Awards

6 Tips for top customer engagement on mobile from the 2018 PriceCheck Awards

18/09/2018 - 08:50
Speaking at this year’s annual PriceCheck Awards Ceremony, CEO Kevin Tucker noted that the Tech and E-commerce Awards are more important than ever before. He said that while 2018 has been a tough year for retail, it’s an industry with massive potential for growth. read more
South Africans are expected to spend R45 billion shopping online this year

South Africans are expected to spend R45 billion shopping online this year

10/09/2018 - 11:27
PayPal and research group Ipsos have released their latest e-commerce report, showing the biggest online shopping trends in South Africa, and what is expected in the market over the next few years. read more
Transforming financial planning in retail

Transforming financial planning in retail

04/09/2018 - 15:11
When it comes to developing relevant operational plans, the finance teams of South African retailers must be able to adjust for the unique challenges of this environment whether it is the likes of mobile e-commerce or real-time data analysis. read more
Mobile, cross-border and inter-regional online payments gaining ground

Mobile, cross-border and inter-regional online payments gaining ground

16/08/2018 - 10:44
Online and mobile payments are taking off in Africa as a combination of improved internet access, advanced financial systems and widespread mobile penetration help spur demand for services. However, the ability to pay and accept payments on the continent are not without their challenges, principally around risk and settlement. read more
Four ways mobile can unlock innovation in brick and mortar retail

Four ways mobile can unlock innovation in brick and mortar retail

17/07/2018 - 11:29
With the ubiquity of smartphones – particularly in the South African marketplace – local retailers have a great opportunity to boost in-store engagement. read more
How to inspire employees to deliver great customer experiences

How to inspire employees to deliver great customer experiences

07/06/2018 - 13:36
With retailers such as Toys 'R' Us, Sears, and Claire's closing shop, the industry has learned a big lesson this year. No, it's not that retail is dying. It's that consumer expectations have changed when it comes to the brick-and-mortar retail experience. read more
Is marketing to millennials making us miss the obvious?

Is marketing to millennials making us miss the obvious?

18/05/2018 - 09:57
Gen Xers are growing older with each passing day. And aging right along with them are two of the most talked about cohorts – millennials and Generation Z. If you work in marketing, you can’t go a day without hearing about them. And we all know their narrative. In addition to wielding lots of spending power, they’re unique and perplexing. They’re enigmas. They’re changing retail. read more
Why forcing customers to use your app is brand vanity

Why forcing customers to use your app is brand vanity

11/05/2018 - 11:12
Many brands remain obsessed with creating mobile apps. This not only defies trends that point to increasing consumer app apathy, but can exclude a sizeable portion of your customers in emerging economies. Companies need to engage with their users where they are rather than forcing them onto an app, in what can only be described as brand vanity.  read more
Why mobile is the nexus of commerce

Why mobile is the nexus of commerce

25/04/2018 - 11:13
Mobile is more than just another marketing channel. It’s the nexus of all marketing vehicles, where varied sources, messages, and content types come together. It has proven its effectiveness in driving commerce, but few retailers value mobile as the commerce hub that it has become. read more
After Amazon Go's launch, retailers renew focus on how mobile shapes in-store shopping

After Amazon Go's launch, retailers renew focus on how mobile shapes in-store shopping

06/04/2018 - 15:26
Walmart and Nike are ramping up their mobile strategies, but will the Go model become the new gold standard for retail? read more
Mobile commerce on the rise in SA

Mobile commerce on the rise in SA

04/04/2018 - 10:46
Online shopping is on the rise in South Africa. PayPal recently released data about mobile phone usage and mobile eCommerce at the Seamless Africa Conference in Cape Town last month. The research revealed South Africans spent R37.1 billion shopping online in 2016, an increase of nearly 30% from the previous year.  read more
Walmart going global with money transfer service

Walmart going global with money transfer service

04/04/2018 - 08:45
Walmart is expanding Walmart2Walmart, a program it launched four years ago that targets unbanked consumers, allowing them to transfer money between Walmart U.S. stores. read more
Google Shopping report reaffirms that the future is mobile

Google Shopping report reaffirms that the future is mobile

04/04/2018 - 08:36
A new report has shown that Google Shopping is the still the key marketing and shopping platform for retailers selling online and that shoppers are completing high-value purchases on mobile devices. read more
Instagram expands shoppable posts in 8 countries

Instagram expands shoppable posts in 8 countries

22/03/2018 - 15:01
Instagram expanded its shoppable posts feature to eight more countries: the U.K., France, Italy, Germany, Australia, Brazil, Canada and Spain. read more
Understanding RCS and why it matters to marketers

Understanding RCS and why it matters to marketers

13/03/2018 - 10:54
Text messaging is a staple in communication that allows marketers to connect to virtually every consumer’s phone.  read more
Mobile marketing: How to fulfill the app retention mandate

Mobile marketing: How to fulfill the app retention mandate

12/03/2018 - 14:38
With all of the technological advancements in our back pockets, how did we arrive at a place where we’re actually losing the very people who are glued to their phones? read more
6 trends that will define mobile marketing in 2018

6 trends that will define mobile marketing in 2018

11/01/2018 - 09:17
As 2018 gets underway, it's shaping up to be a big year for mobile marketing, with budgets expected to grow, major mergers and IPOs in the works and the arrival of Harry Potter in our world via an augmented reality (AR) game. read more
Why the in-store retail experience needs a mobile point-of-sale

Why the in-store retail experience needs a mobile point-of-sale

10/01/2018 - 11:30
The easiest thing about shopping online is how quick it is for a retailer to collect the consumer's money. From one-click shopping carts to suggested purchases, to the ability to complete the transaction from anywhere, the money exchange can be completed with almost no effort from either side.  read more
Retailers move into high gear this festive season

Retailers move into high gear this festive season

18/12/2017 - 16:13
Annually, search retail queries increase steadily before Christmas with notable upticks before Black Friday, on Cyber Monday and Boxing Day. Internal Google data shows that customers are prepared to spend more in the festive season and they are less brand loyal than usual either because they are looking for the best deals or for a specific product on someone’s gift list. read more
SA wine industry must embrace digital platforms as well as follow the Portugal road map, says Cape Classics President

SA wine industry must embrace digital platforms as well as follow the Portugal road map, says Cape Classics President

07/12/2017 - 10:54
Embrace the chaos brought by the mobile phone-fueled digital age and look to Portugal for a roadmap to success in the USA. Those were the clear messages from New York wine importer Cape Classics at a gathering of the South African wine industry hosted at Glenelly Estate in Stellenbosch. read more
Value and features drive customer satisfaction in the mobile handset industry

Value and features drive customer satisfaction in the mobile handset industry

29/11/2017 - 08:56
In handsets, customer satisfaction is driven by the discovery of new features that clients have not been aware of previously, says Prof Adré Schreuder, CEO at Consulta, the company responsible for the latest SA Customer Satisfaction Index (SAcsi) for mobile handsets. read more
Google launches new mobile payments platform

Google launches new mobile payments platform

30/10/2017 - 13:39
Google has launched its new mobile payments platform — Pay With Google — designed to simplify the purchasing process on Android devices. read more
Pick n Pay unveils new online shopping website

Pick n Pay unveils new online shopping website

04/10/2017 - 11:32
Pick n Pay, the largest online grocery business in Africa, this week unveiled its new online shopping website. Designed to work alongside the recently relaunched mobile app, the website has been built to offer greater convenience, wider choice, more promotions and lower prices to its fast-growing base of online shoppers. read more
USA mobile e-commerce sales to hit $250 billion by 2020

USA mobile e-commerce sales to hit $250 billion by 2020

13/09/2017 - 11:00
Mobile e-commerce sales will account for nearly half of all online commerce in just a couple of years.  read more
A shopper marketing conundrum: Providing a personalised mobile experience at scale

A shopper marketing conundrum: Providing a personalised mobile experience at scale

12/09/2017 - 14:29
As marketers, we've heard it before and we'll hear it again: successful marketing is all about delivering the right ads to the right person at the right time. In the retail environment, especially, delivering the right ads on the right platform plays a crucial role in positively influencing a customer's overall shopping experience, which can drastically differ depending on the location.  read more
Mobile contactless transactions skyrocket by 336%

Mobile contactless transactions skyrocket by 336%

08/09/2017 - 14:56
Mobile contactless transactions topped £370 million in the first six months of 2017, a massive 336 per cent year-on-year rise in spending, new data suggests. read more
The key to mobile self-checkout success

The key to mobile self-checkout success

14/08/2017 - 15:27
Mobile self-checkout technology promises to not only streamline the physical checkout experience, but more importantly, to bring an augmented digital shopping experience to the physical store. read more
New Pick n Pay app gets 10 000 downloads in 1 day

New Pick n Pay app gets 10 000 downloads in 1 day

10/08/2017 - 11:33
Retailer Pick n Pay app exceeds 10 000 downloads within first 24 hours of its release, with numbers continuing to grow. Retail giant last week released the latest version of its mobile app for Android. read more
Smartphones fuel boom in retail searches

Smartphones fuel boom in retail searches

04/08/2017 - 15:01
Research has found smartphones caused an explosion in searches for the wares of UK retailers in the second quarter. read more
Online merchant’s mobile search and shopping gets visual

Online merchant’s mobile search and shopping gets visual

27/07/2017 - 11:08
eBay is making it easier for mobile shoppers to browse its massive product catalog.  read more
Google braces for EU ruling that may slow shopping ad boom

Google braces for EU ruling that may slow shopping ad boom

28/06/2017 - 09:37
Google executives will wake up on Tuesday to the largest antitrust fine in European history. Even a whopping financial penalty would do little to faze a company whose parent has more than $90 billion in cash. read more
Google launches purchases on Google program

Google launches purchases on Google program

05/06/2017 - 15:23
Google has launched its Purchases on Google program, allowing merchants that sell on Google to have a call to action in the search engine results page. At the moment it’s a mobile-only feature of product listing ads (PLAs) that allows shoppers to buy on Google from participating merchants. read more
40% of online grocery purchases in UK made on mobile

40% of online grocery purchases in UK made on mobile

23/05/2017 - 09:47
About 40 percent of all online grocery purchases made in the United Kingdom are done using a mobile phone. Online grocery shopping in the UK is also quite popular, as 7 percent of all grocery shopping is done online. That’s more than Spain, the Netherlands and the Czech Republic combined. read more
wiGroup mcommerce innovation helps drives on-demand retail trend in SA

wiGroup mcommerce innovation helps drives on-demand retail trend in SA

15/05/2017 - 13:45
New mcommerce platform enables mobile order and pay in retail stores by leveraging existing infrastructure. read more
Vodacom’s revenue and profit rise despite rate cuts

Vodacom’s revenue and profit rise despite rate cuts

15/05/2017 - 09:11
Mobile phone network Vodacom managed to grow revenue and profit slightly in the year to end-March despite cutting rates. read more
4 Tips to meet shoppers’ expectations via mobile

4 Tips to meet shoppers’ expectations via mobile

11/05/2017 - 10:58
Mobile shopping continues to be on the rise. So it comes as no surprise that brands and retailers continue to invest more and more into this shopping channel. read more
Retail searches on smartphones increase 23%

Retail searches on smartphones increase 23%

08/05/2017 - 17:22
Digital has continued to drive growth for UK retailers with online retail searches steadily growing throughout the post-Christmas quarter, boosted by a massive increase in searches on smartphone devices. read more
Tommy Hilfiger launches European mobile app

Tommy Hilfiger launches European mobile app

08/05/2017 - 16:29
Tommy Hilfiger has launched its first-ever mobile app designed specifically for the European market. PredictSpring developed the app, which offers consumers in 17 countries and four languages the ability to shop directly from the brand’s Instagram feed. read more
The mobile app: Is it a critical part of your omnichannel strategy?

The mobile app: Is it a critical part of your omnichannel strategy?

18/04/2017 - 16:40
Chances are that most people turn to a mobile app on their smartphone every morning while starting their day, even before enjoying that first cup of coffee. Whether they are checking the weather, logging in their fitness routine, or adding the cost of their Starbucks latte to their weekly budget, it is clear that ‘mobile moments’ spent on apps have become an integral part of our daily routine. read more
Starbucks trials mobile-only payments store

Starbucks trials mobile-only payments store

04/04/2017 - 10:20
Starbucks is testing out a new mobile payments store at its Seattle headquarters, where customers won't be able to use cash or cards. read more
6 steps to maximize sales in a mobile-first retail environment

6 steps to maximize sales in a mobile-first retail environment

14/03/2017 - 16:41
Today, more than half of all searches take place on a mobile phone, and nearly one in four consumers does research on a mobile device while shopping in-store. Consumer expectations for mobile commerce and even social media commerce (which largely takes place on mobile phones) also are accelerating, hence the need for a mobile-first mindset. read more
Checkout features that turn online shoppers into online buyers

Checkout features that turn online shoppers into online buyers

07/03/2017 - 11:25
NRF’s annual study conducted by Forrester Research — has been the industry’s go-to source for key e-commerce metrics, providing benchmarks for everything from business objectives and mobile to marketing and merchandising. read more
Staying competitive in retail: three trends to watch out for

Staying competitive in retail: three trends to watch out for

06/03/2017 - 15:37
With 2017 in full swing, we’ve already had a taste of what’s in store for the retail industry in the year ahead. With innovation driving technological advancements and online consumers demanding speed and convenience, we’ve outlined three key trends that all retailers need to pay attention to in order to compete. read more
Smartphones are the best way to encourage shopper engagement

Smartphones are the best way to encourage shopper engagement

24/02/2017 - 11:09
The grocer’s philosophy when it comes to building loyalty is to encourage one more shopping trip or one more product purchase. Retailers and grocers use loyalty programmes to collect data from previous purchases, which is used to personalise offers for relevant products and drive footfall back to store. Whilst this technique has its successes, it’s difficult relying on the past to predict the future. It’s important to evolve beyond predicting, and actually engage with consumers, offering something truly compelling to change shopper behaviour.  read more
Mobile: Driving ecommerce not the only option for local retailers

Mobile: Driving ecommerce not the only option for local retailers

21/02/2017 - 09:15
The smartphone has become a Philosopher’s Stone of sorts, transforming not only people’s lives but whole industries as it goes from strength to strength. The GSMA’s 2016 report on the mobile economy in Africa is clear on the impact of mobile technologies and services on the continent, noting that this will generate $210 billion of economic value in 2020 – a substantial 7.6% of GDP (2015’s figures were $150 billion, 6.7% of GDP).  read more
South Africans ditch cash and queues for online shopping

South Africans ditch cash and queues for online shopping

20/02/2017 - 16:31
South Africans are fast getting over their cyber anxiety‚ as more and more are choosing to ditch cash and queues for online shopping.  read more
Mobile purchases in the UK expected to smash records in 2017

Mobile purchases in the UK expected to smash records in 2017

15/02/2017 - 14:44
New research has revealed that the UK is expected to spend £27.02 billion on purchases on mobile devices this year, an increase of 26 per cent from £21.51 billion in 2016. read more
How small business can use mobile to redefine the customer decision journey

How small business can use mobile to redefine the customer decision journey

13/02/2017 - 10:00
Mobile technologies enable stores to always to “be there” when shoppers shop, regardless of the time of day or the availability of sales associates to assist, and they afford the same advantages to retailers whether large or small.  read more
Amazon triples unique mobile visitors in two-year span

Amazon triples unique mobile visitors in two-year span

23/01/2017 - 10:56
Amazon isn’t just winning mobile; it’s blowing away the competition. The e-Commerce giant has tripled its number of unique mobile visitors since December 2014, according to a note from Oppenheim obtained by Business Insider. read more
Meteoric rise of mobile and online shopping brings with it new digital trends

Meteoric rise of mobile and online shopping brings with it new digital trends

09/12/2016 - 14:22
The retail industry is getting the hang of digital. As the “digital-physical divide” continues to fade and shopping becomes increasingly omnichannel, retailers both large and small are discovering new opportunities to thrive and grow. read more
Forget mobile-first, your customer is demanding mobile-always

Forget mobile-first, your customer is demanding mobile-always

05/12/2016 - 09:29
As smartphones reach saturation point in developing markets and make up a significant part of phone ownership in developing nations, customers are demanding an entirely different way of engaging with brands. This seismic shift towards mobile requires an equally bold response from organisations which hope to remain relevant. read more
S.O.S: The mobile app as a lifeline for brick-and-mortar retailers

S.O.S: The mobile app as a lifeline for brick-and-mortar retailers

11/11/2016 - 10:52
Consumers gravitate towards convenience for the things that they have to do anyway. They want to get to their intended action with the least amount of unnecessary effort. They’ll even change their behaviour to do so. Think of mobile deposits: many consumers have made the switch to using their bank’s mobile app to deposit checks, finding it far more convenient than driving to their local branch or ATM.  read more
Enhancing omnichannel with mobile-first strategies

Enhancing omnichannel with mobile-first strategies

31/10/2016 - 14:39
As omnichannel retail matures, mobile has become an important channel for connecting digital and physical consumer experiences. Considering smartphones are ubiquitous wherever people shop, it’s no wonder that most retailers are on the journey to becoming mobile-first. read more
The 3 best and worst retail mobile apps

The 3 best and worst retail mobile apps

09/09/2016 - 08:43
We live in a mobile world — everything and anything can be done with just a touch of a button on our smartphones. We can research and buy anything at any time. When on the move, it’s so much simpler to take out a phone and browse through a store app then it is to carry around a computer. Mobile apps are the newest way to stay connected and browse a retailer's inventory when on the go.  read more
New technology puts customers in control of express deliveries

New technology puts customers in control of express deliveries

24/08/2016 - 12:13
Leading express parcels company DPD Laser has rolled out the most advanced mobile technology platform of any SA express service in its Dawn Wing and Time Freight businesses. read more
 Advancements in mobile technology further connects Africa with global markets

Advancements in mobile technology further connects Africa with global markets

01/08/2016 - 14:39
1 August 2016: The growth of mobile phones and services across the African continent has instantly brought many Africans into the digital age and connected them to worldwide knowledge and services. Home to one of the world’s fastest growing middle classes, Africa has seen multiple opportunities emerge for both local and global retailers from this digital growth. read more
 Starbucks Mobile Pay explodes in popularity, next step suggestive selling

Starbucks Mobile Pay explodes in popularity, next step suggestive selling

27/07/2016 - 15:50
Ordering by phone is proving to be popular with coffee drinking customers. Starbucks Mobile Order and Pay usage reached 5% of U.S. transactions in the third quarter 2016, up from 4% in Q2. read more
 Mobile: The new frontier for advertisers

Mobile: The new frontier for advertisers

21/07/2016 - 16:27
When Kate Sayre, the global head for consumer goods strategy at Facebook, has to sell the importance of a smartphone to anyone, she sometimes asks them to unlock their device and hand it over to the person next to them.  read more
Study: Retailers adopt mobile, may not excel

Study: Retailers adopt mobile, may not excel

14/07/2016 - 14:38
Mobile commerce has become almost universal in the retail industry, but competency levels are less uniform. read more
Programmatic video – the real-time future of visual brand storytelling has arrived

Programmatic video – the real-time future of visual brand storytelling has arrived

11/07/2016 - 14:07
The revolution of the future may continue to be televised, but more and more consumers will be watching it unfold on their mobile devices rather than on their TVs. As marketers, we need to be preparing ourselves for a profound shift in consumer behaviour as our customers stream more video and watch less linear television.  read more
Study: No fast sale with online shoppers

Study: No fast sale with online shoppers

01/07/2016 - 16:40
Retailers like to promote and capture impulse purchases, but need to think longer-term for e-commerce. read more
Mobile Consumers Prefer NFC Technology over Competing Alternatives - USA

Mobile Consumers Prefer NFC Technology over Competing Alternatives - USA

16/02/2015 - 12:54
Massachusetts – The NFC Forum and Strategy Analytics today unveiled the results of a comprehensive retail research report and web survey on mobile consumer engagement and purchases, revealing the needs and preferences of today's mobile-centric consumer.  read more
Facebook apologises after crash

Facebook apologises after crash

19/06/2014 - 15:53
San Francisco - Facebook’s website crashed briefly on Thursday, temporarily preventing computer and mobile phone users from reaching the site around the globe. read more
 Facebook’s mobile gains spur growth

Facebook’s mobile gains spur growth

24/10/2012 - 07:32
San Francisco - Facebook posted a better-than-expected 32-percent jump in third-quarter revenue to $1.26-billion, as the company reignited advertising growth with the help of gains in mobile.  read more