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OMNICHANNEL NEWS ON FASTMOVING

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Welcome to a new customer experience world

Welcome to a new customer experience world

22/11/2019 - 12:02
As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted how companies engage with their end-users. read more
How SA’s retailers can boost sales with an omnichannel approach

How SA’s retailers can boost sales with an omnichannel approach

22/02/2019 - 13:59
It is no secret that local retailers are having a torrid time. The economy remains in the doldrums with investors and consumers spooked by debilitating load shedding, ongoing job cuts and a volatile political environment. Consumers naturally cut back on spending in uncertain times, and retailers are undoubtedly feeling the heat. read more
Why retail will never be the same as tech-savvy customers change the game

Why retail will never be the same as tech-savvy customers change the game

01/02/2019 - 09:02
Traditional brick and mortar stores still have a future despite the boom in online retail, says Andrew Jennings, chair of the Prince's Trust Retail Leadership Group in London. But, he says, with techno-savvy customers, it won't mean business as usual. read more
 4 ways for retail to remain relevant

4 ways for retail to remain relevant

31/01/2019 - 10:42
There are four key elements for retailers to remain relevant, according to Andrew Jennings, chair of the Prince's Trust Retail Leadership Group in London. read more
Walmart Canada invests $175m to modernise Canadian stores

Walmart Canada invests $175m to modernise Canadian stores

16/10/2018 - 10:05
Walmart Canada will invest $175 million to renovate and refurbish 23 stores across Canada, as the retailer seeks to improve the integration between its e-commerce business and its physical stores. read more
Partnerships help retailers move from bricks to clicks

Partnerships help retailers move from bricks to clicks

11/09/2018 - 11:29
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of ‘in-store’ retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise by establishing parallel online presences.  read more
How to manage sustainable omnichannel growth in retail

How to manage sustainable omnichannel growth in retail

31/07/2018 - 09:06
In today’s consumer landscape, customers can shop from anywhere at any time. The proliferation of technology-driven purchasing means retailers are expected to keep up with the always-connected, digital-savvy shoppers. This demographic expects seamless and rapid purchasing 24/7 – as well as delivery within a two-hour window.  read more
How technology is driving the millennial retail market

How technology is driving the millennial retail market

21/05/2018 - 15:13
Over the last decade, the retail industry has seen a shift in how it operates. The exponential increase in online shopping has had a significant impact on how we buy our products. Long gone are the days when purchasing items was done from Monday to Saturday, between a rigid office-hours timeline.  read more
Toys ‘R’ Us Canada gets lifeline

Toys ‘R’ Us Canada gets lifeline

23/04/2018 - 13:55
An investment firm has submitted a $236.8 million “stalking-horse” bid (C$300) to buy Toys “R” Us’ Canadian operations. read more
Toys R Us did too little, too late

Toys R Us did too little, too late

23/03/2018 - 11:41
Toys R Us plans on selling off or closing its remaining 700 U.S. stores. The 70-year-old toy store tried to keep doors open by filing for bankruptcy protection in September 2017, but by then the company was $5 billion in debt and was spending $400 million a year to service it. And most analysts believe it wasn't e-commerce that led to the retailer's demise but rather a lack of progression. read more
Target boosts its omnichannel fulfillment capabilities

Target boosts its omnichannel fulfillment capabilities

13/03/2018 - 15:45
Target announced a number of initiatives to improve its omnichannel delivery and fulfillment services for customers as it continues to feel the heat from Amazon and other major competitors in retail and ecommerce. read more
Nike becomes first brand to sell on Snapchat

Nike becomes first brand to sell on Snapchat

21/02/2018 - 09:32
Snapchat has teamed up with Shopify and Nike to launch the first product for sale through the social media site. Along with Darkstore, the team pre-released the sale of the Air Jordan III "Tinker" sneakers on Snapchat on the last night of the NBA All-Star game.  read more
Why merchants need to be in control of their omnichannel strategy

Why merchants need to be in control of their omnichannel strategy

16/02/2018 - 14:39
At the core of omnichannel strategy, retailers are positioned to better serve their customers, strengthen overall brand experience and provide a seamless shopping journey across all paths to purchase.  read more
Retailers need to recalibrate their approach to reach millennials

Retailers need to recalibrate their approach to reach millennials

02/02/2018 - 10:31
Retailers need to re-assess their business strategy and technological prowess by benchmarking their store layouts, systems and processes against shopping preferences of millennials and post-millennials, who are going to redefine the future of retail, says leading data and analytics company GlobalData. read more
The reinvention of retail demands new metrics

The reinvention of retail demands new metrics

01/02/2018 - 10:32
Recent retail earnings, as well as various industry reports, continue to support three continuing and profound trends. First, those retailers stuck in the vast and largely undifferentiated middle continue to struggle and, in some cases, face existential crises. Second, physical store traffic remains down almost entirely across the board, with little prospect of reversing. Third, e-commerce continues to gain overall market share at the expense of brick & mortar. read more
SA retail: what's holding us back from achieving the omnichannel vision?

SA retail: what's holding us back from achieving the omnichannel vision?

22/01/2018 - 12:05
Many South African retailers remain steadfast in their traditional business models, characterised by high-touch, ‘bricks-and-mortar’ engagements, as they try to create the best possible in-store experiences.  read more
Trends 2018: Omnichannel is the new normal

Trends 2018: Omnichannel is the new normal

19/01/2018 - 13:51
As smart technology enters our homes, cars, work and leisure time, marketers have the opportunity to innovate and reach potential customers via ever-expanding touch points. No purchasing decision is too small and omnichannel marketing is the new normal in 2018.  read more
Brick-and-mortar stores aren't dead: They just need a digital makeover

Brick-and-mortar stores aren't dead: They just need a digital makeover

21/11/2017 - 08:58
2017 has been a tough year for retail. Over 300 retail companies have filed for bankruptcy since January, while others have seen increased store closings and struggles on the stock market.  read more
How brick-and-mortar retailers can benefit from shoppers' e-commerce habits

How brick-and-mortar retailers can benefit from shoppers' e-commerce habits

25/08/2017 - 15:39
The growth in e-commerce does not mean the death of bricks and mortar retail. read more
CEM Africa Summit highlights the growing importance of this business trend

CEM Africa Summit highlights the growing importance of this business trend

23/08/2017 - 11:21
The largest customer experience event in Africa, The Customer Experience Management (CEM) Africa Summit, now in its sixth year, educated over 500 delegates on key trends and successes while recognising leaders in this maturing field with the first CXA Awards. read more
How brick-and-mortar retailers can benefit from shoppers' e-commerce habits

How brick-and-mortar retailers can benefit from shoppers' e-commerce habits

22/08/2017 - 09:31
The growth in e-commerce does not mean the death of bricks and mortar retail. read more
Shoppers moving to mobile: Where retailers fall short with m-commerce experiences

Shoppers moving to mobile: Where retailers fall short with m-commerce experiences

21/07/2017 - 11:08
Mobile is a large and growing segment of online shopping, with data showing 62 percent of mobile users have purchased online and 42 percent of consumers use mobile as their primary access to websites.  read more
Consumers still like shopping in stores — when the experience is right

Consumers still like shopping in stores — when the experience is right

10/05/2017 - 16:51
Even in a digital age, consumers still enjoy shopping in stores — if the shopping experience meets their expectations. One of the biggest turnoffs: long lines. read more
Go beyond omnichannel to create a true, single view of your company

Go beyond omnichannel to create a true, single view of your company

09/05/2017 - 13:02
Omnichannel promised to integrate physical and digital channels, allowing retailers to deliver a seamless shopping experience. But in reality, because of stand-alone, legacy systems, many of these channels operate in silos, making it difficult to achieve full transparency and causing missed opportunities.  read more
Walmart offers discount for store pickup

Walmart offers discount for store pickup

26/04/2017 - 10:21
In a move designed to save on shipping costs while offering flexibility to customers, Walmart will begin offering discounts when shoppers opt to pick up an online order in store. read more
Tech insights: Omnichannel bots are in your future

Tech insights: Omnichannel bots are in your future

25/04/2017 - 15:38
As recently as the 1990s, the only real form of text-based communication with customers was via email. Today, consumers have a range of social platforms they use to effortlessly communicate — and they expect their shopping experiences to be effortless and, more importantly, seamless across channels as well.  read more
The mobile app: Is it a critical part of your omnichannel strategy?

The mobile app: Is it a critical part of your omnichannel strategy?

18/04/2017 - 16:40
Chances are that most people turn to a mobile app on their smartphone every morning while starting their day, even before enjoying that first cup of coffee. Whether they are checking the weather, logging in their fitness routine, or adding the cost of their Starbucks latte to their weekly budget, it is clear that ‘mobile moments’ spent on apps have become an integral part of our daily routine. read more
A beginner’s guide to marketing attribution in an omnichannel world

A beginner’s guide to marketing attribution in an omnichannel world

24/03/2017 - 16:27
Attaining the attention and loyalty of today’s always-on, distracted customer is becoming a significant challenge for businesses as they compete in a highly mobile and digitised marketplace. According to Aberdeen Group Inc., companies that have a strong omnichannel customer engagement strategy in place retain nine in 10 of their customers (89%), compared to only a third for companies that do not (33%). read more
‘Bricks and Mortar’ retailers with no omnichannel strategy face closure

‘Bricks and Mortar’ retailers with no omnichannel strategy face closure

15/03/2017 - 13:43
Brands and ‘bricks and mortar’ retailers need to leverage their in-store assets and move into the world of e-commerce with an effective multichannel approach to sales that offers a seamless shopping experience to customers - both physical and online or face serious sales declines or closure.  read more
Digital strategies help Neiman Marcus and Home Depot improve omnichannel personalisation

Digital strategies help Neiman Marcus and Home Depot improve omnichannel personalisation

15/03/2017 - 09:32
Every retailer is seeking to reach the Promised Land of one-to-one customer personalisation. Two brands that are leaders in their respective verticals — Home Depot and Neiman Marcus — use a variety of data-driven solutions to move them closer to this goal. read more
S.O.S: The mobile app as a lifeline for brick-and-mortar retailers

S.O.S: The mobile app as a lifeline for brick-and-mortar retailers

11/11/2016 - 10:52
Consumers gravitate towards convenience for the things that they have to do anyway. They want to get to their intended action with the least amount of unnecessary effort. They’ll even change their behaviour to do so. Think of mobile deposits: many consumers have made the switch to using their bank’s mobile app to deposit checks, finding it far more convenient than driving to their local branch or ATM.  read more
Enhancing omnichannel with mobile-first strategies

Enhancing omnichannel with mobile-first strategies

31/10/2016 - 14:39
As omnichannel retail matures, mobile has become an important channel for connecting digital and physical consumer experiences. Considering smartphones are ubiquitous wherever people shop, it’s no wonder that most retailers are on the journey to becoming mobile-first. read more
Omnichannel Is the new black

Omnichannel Is the new black

27/09/2016 - 09:02
Softlines purchasing and stock management across a given season is something of a black box. Many responsible for this even describe their skills as an art form, because they have spent many years honing the abilities that allow them to select lines, sizes, colors and quantities of items from anywhere up to a year before the items will be seen by customers. read more
JCPenney invests in omnichannel tech, and it's working

JCPenney invests in omnichannel tech, and it's working

19/09/2016 - 12:05
The tides may be turning for JCPenney, as the company firmly invests in omnichannel technologies, including buy online, pick-up-in-store (BOPIS), a new mobile app, and mobile POS. Total sales during the company's second-quarter 2016 grew 1.5%, to $2.9 billion, while comparable sales increased 2.2% year over year during the quarter and 6.3% from levels two years ago.  read more
Global CEO study underlines retailers' risk on running store, online operations separately

Global CEO study underlines retailers' risk on running store, online operations separately

30/08/2016 - 16:10
The growing omni-channel fulfilment costs are forcing a significant number of retailers to increase minimum order values and home delivery costs, as few are running their store and online operations collectively. These findings are highlighted in CEO Viewpoint 2016: The Journey to Profitable Omni-Channel Commerce. read more
The Winning Formula: how better supply chain collaboration and information sharing can drive business profit

The Winning Formula: how better supply chain collaboration and information sharing can drive business profit

01/08/2016 - 14:26
Seamlessly managing business in today's ever-changing omni-channel environment is similar to competing in the Formula 1: superior skill, agility, and collaboration is needed to succeed. Similarly, business success comes down to how quickly a company can spot and react to market trends, disruption and changes in consumer demand. The foundation of this is supply chain agility and collaborative relationships with supply chain partners. read more
Why retailers still struggle with omnichannel—and how they can conquer the challenge

Why retailers still struggle with omnichannel—and how they can conquer the challenge

25/07/2016 - 15:49
Retailers are scrambling to keep up with customers’ omnichannel expectations and demands, blaming both the quality and quantity of the shopper data at their fingertips. It’s time for a new approach.  read more
Creative content that comes alive

Creative content that comes alive

29/02/2016 - 12:24
When it came to creating our annual calendar, we looked beyond the ordinary. We wanted something interactive, visually appealing, useful, and a window on our exciting new OmniChannel offering.  read more
Macy’s creates two new C-level positions - U.S.A.

Macy’s creates two new C-level positions - U.S.A.

02/02/2016 - 09:17
Macy’s named long-time executive Peter Sachse to a new position with added responsibility for merchandising, and said Justin S. MacFarlane joined the company as chief strategy, analytics, and innovation officer.  read more
ICSC: Omnichannel wins, with physical stores at epicenter - USA

ICSC: Omnichannel wins, with physical stores at epicenter - USA

12/01/2016 - 09:05
A just-released holiday survey reinforces the dominance of the omnichannel shopper. read more