Advertise with fastmoving.co.za
 
 

This event will break new ground, not only in terms of the invaluable insights into how CX initiatives are proving themselves as differentiators for business growth but in that there will be little to no theory.
This event will break new ground, not only in terms of the invaluable insights into how CX initiatives are proving themselves as differentiators for business growth but in that there will be little to no theory.

CEM 2019 to set a new benchmark in the customer experience battleground

BRAND ACTIVITY

Kinetic - Jul 22nd, 11:05

SABC, Western Cape Government, KPMG, Multichoice, Nedbank, Uber, and SA Home Loans make up a fraction of the companies not only in attendance but delivering keynote addresses at what remains the largest Customer Experience Management Summit in Africa. The event is taking place from 31st July to 1st August 2019 at the CTICC in Cape Town.

“This event will break new ground, not only in terms of the invaluable insights into how CX initiatives are proving themselves as differentiators for business growth but in that there will be little to no theory. In fact, every aspect of the event has been designed to provide delegates with practical, real-life learnings,” says Shannon Mackrill, Joint Managing Director of Kinetic.

The summit aims to educate CX professionals and business executives via real-world examples and case studies at each stage of the customer journey, ultimately informing and inspiring customer experience strategies that encourage retention and advocacy.

“There is obviously a great reason why we keep coming back to this event because we see a return on investment. One of the big advantages for us is not only to demonstrate our products capabilities and services to our existing customers but also to engage with a whole bunch of new opportunities,” says Genesys Africa.

This year, there will be eighteen keynote addresses from a diverse group of blue-chip business executives, CX specialists and even former Springbok team captain, Corné Krige letting us know how to prepare for excellence. The agenda is well represented with highlights such as:

Keynote 3 – Re-establishing trust - Nosisa Fubu, Director, KPMG South Africa, Ignatius Sehoole, CEO, KPMG South Africa
Keynote 6 - Needs & expectations are not static - Mumzy Segakweng, Head: Marketing & Communications, SABC
Keynote 8 - The leading edge of CX is in Africa - Clint Payne, Senior Manager - Customer Experience, Multichoice
Keynote 14 - U-turning your CX - Taryn Morris, Head of Customer Experience, Uber (Sub-Saharan Africa)
Keynote 15 - Improving customer service by NOT focusing on the customer - Nicki Hill, Head of Innovation and Customer Experience Delivery, Direct Axis
Keynote 17 - Connect through customer journey mapping - Olebogeng Lebo Khubile, Senior Manager Client Operations, Bonitas Business Unit
Keynote 18 - Bootstrapping customer experience management - Antonie Fourie, Senior Manager: Client Experience, Product and Research, SA Home Loans

Events like this, are perfect opportunities for obtaining answers to important business questions, refining strategies around the success of others, networking, creating new partnerships or merely making sure not to miss out or fall behind the curve. Less obviously they are an opportunity, a chance to spark the imagination, to encourage the development of new questions we haven’t yet even thought of and then have them answered immediately.
 

Related Activity

NRF introduces new CalMag Fizzy with added Vitamin D27
NOV
NRF introduces new CalMag Fizzy with added Vitamin D
NRF CalMag Fizzy with added Vitamin D is a lime flavoured, effervescent tablet that is easily absorbed by the body. One tablet daily, dissolved in a glass of water, allows for fast and gentle absorption and is suitable for the most sensitive digestive system.
Bavaria salutes the designated heroes25
NOV
Bavaria salutes the designated heroes
They steer us to safety. They keep their eyes on the road. They sacrifice time with their families so that they can get ours home safely. They’re taxi drivers and our “everyday heroes”. This month, as part of their “Cheers to” campaign, they’re being saluted by Bavaria, South Africa’s leading 0.0% non-alcoholic malt beverage.
Red Bull brings back their Coconut Edition just in time for summer22
NOV
Red Bull brings back their Coconut Edition just in time for summer
Just in time for summer, Red Bull is bringing back the Red Bull Coconut Edition; a tropical and fruity take on the classic Red Bull Energy Drink.
Chateau Del Rei adds two new bubblies to range11
NOV
Chateau Del Rei adds two new bubblies to range
Chateau Del Rei, the stylish sparkling wine in a can, introduces two new bubblies this summer because all good things come in threes.

Try these recipes

Yoghurt Melanzane Parmigiana12
NOV
Yoghurt Melanzane Parmigiana
A cheat's white sauce means a one-way ticket to Italy.
Coconut and Chia Seed Rice Pudding 12
NOV
Coconut and Chia Seed Rice Pudding
A layered vegan pudding that everyone will enjoy.
Blueberry Muffins with Fudge Crumble 29
OCT
Blueberry Muffins with Fudge Crumble
Soft and fluffy blueberry muffins with fudge crumble are a must-eat pastry. Try this simple recipe now.
Risotto Carbonara29
OCT
Risotto Carbonara
A rich and creamy risotto with crispy bacon and cheese.