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FMCG NEWSLETTERS

Retail security in the digital age

Retail security in the digital age

22/06/2017 - 08:55
The retail sector is transforming at a significant pace and there is a high adoptability to digital, if consumer digital uptake is any indication. As per IDC’s FutureScape: Worldwide Retail 2017 Predictions report issued in November last year, by 2019 digital transformation investments will triple, drawing funds away from store capital and profoundly changing the retail industry.
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A more practical approach to technology in the retail sector

A more practical approach to technology in the retail sector

15/06/2017 - 08:28
Where are the real opportunities for retailers to digitise and transform customer experiences? We’re talking about the future potential of Artificial Intelligence (AI), augmented reality, and automated drone delivery. We’re talking about beacons and smart mirrors and geolocation services.
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Digital retail a double-edged sword

Digital retail a double-edged sword

08/06/2017 - 08:34
South African retailers have long lagged their counterparts in the U.S. and Europe in terms of embracing new digital channels to improve business operations and marketing. However, they are now moving to catch up amid an increasingly competitive environment and demands from tech-savvy consumers.
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Introducing the Chameleon Shopping Centre

Introducing the Chameleon Shopping Centre

01/06/2017 - 08:19
According to new research on the top South African property funds released by Clur Research International, successful shopping centres can be characterised as ‘chameleon'.
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Woolworths proves success comes from leading with the heart

Woolworths proves success comes from leading with the heart

25/05/2017 - 08:17
Fastmoving recently contacted Justin Smith, Group Head of sustainability at Woolworths to discuss the continuous success of the Woolworths Good Business Journey, the milestones the have achieved and their Good Business targets and goals for the future.
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Measuring the bottom end of retailing - a Silo Analytics Report

Measuring the bottom end of retailing - a Silo Analytics Report

18/05/2017 - 08:27
The South African retail sector is diverse, fragmented and fiercely competitive. The lines between branded retail, independents and wholesalers are increasingly blurred where all retail segments are now competing on route to market, quality, location and above all, PRICE.
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The Mother’s Day prep that drives in-store shoppers

The Mother’s Day prep that drives in-store shoppers

11/05/2017 - 08:14
Drive in-store shoppers and maximise Mother's Day sales by preparing ahead of time, promoting discounts and targeting your ideal shopper with engaging ads, giving shoppers a reason to come to you.
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The world is (still) flat: The rise of the global consumer

The world is (still) flat: The rise of the global consumer

04/05/2017 - 08:57
In 2005, Thomas Friedman told us that the world was flat. A New York Times columnist covering globalisation and technology, Friedman presented the idea that advancements in technology — 24/7/365 information access, the ability to communicate globally in real time, etc.— had effectively levelled the playing field to allow for a truly global business ecosystem.
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Customer service in a technology-driven world

Customer service in a technology-driven world

26/04/2017 - 09:25
In a world dominated by fast-paced, on-demand service – both online and offline – local businesses need to evaluate the role social media and technology play within their business and whether their customer service strategy is up-to-date and meeting their customers’ growing expectations.
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Reaching the tipping point of customer interaction

Reaching the tipping point of customer interaction

20/04/2017 - 08:48
Today the Internet and digital communication offers a bounty of ways to interact. The concept of Omni-Channel, where a customer’s preferences and desires are collated across several platforms, has become very real and enticing.
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Value-based product development in the ever-evolving retail market

Value-based product development in the ever-evolving retail market

13/04/2017 - 08:26
New consumer trends are continuously emerging and the retail market is changing fast. More than ever, these factors are driving product and service providers to consider their offering and incessantly strive for product development and innovation.
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Growing local e-commerce industry- the solution to fast-track economic growth

Growing local e-commerce industry- the solution to fast-track economic growth

06/04/2017 - 08:46
Entrepreneurship and Small, Medium and Micro-sized Enterprises (SMME’s) are the catalyst to achieving economic growth and development in South Africa. This is according to the South African Government who has prioritised their advancement.
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How digital disruption transcends industry borders

How digital disruption transcends industry borders

30/03/2017 - 11:42
As technology continues to push into new areas, the physical and digital worlds increasingly overlap and blend together. What’s more, this trend will only continue. As emerging technologies like Augmented Reality, the Internet of Things, and Artificial Intelligence become mainstream, the only thing that’s certain today is that stability and predictability is a thing of the past.
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Airtime as a Promotional Currency - a Silo Analytics Report

Airtime as a Promotional Currency - a Silo Analytics Report

23/03/2017 - 08:32
The #DataMustFall Campaign has successfully created a media hype and awareness around the exorbitant costs of keeping in touch in South Africa. As reported by the Huffington Post, some poorer communities have to spend as much as 22% of their monthly income just to stay connected to the world.
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Understanding your customer, the first step towards winning the customer experience race

Understanding your customer, the first step towards winning the customer experience race

16/03/2017 - 09:07
Fastmoving recently got in touch with Chantelle Troskie, Customer Experience Account Manager at Oracle SA to ask her some questions about the customer experience trends for 2017, as well as how brands can closely align the priorities of their sales and marketing teams to better understand their audience, deliver a joined-up customer experience and convert leads.
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eCommerce Money Africa Confex 2017 - Fastmoving review

eCommerce Money Africa Confex 2017 - Fastmoving review

09/03/2017 - 08:26
Fastmoving recently attended Africa’s largest eCommerce and Fintech conference that took place at the CTICC in Cape Town in February. The state of African eCommerce took centre stage as industry experts united to share invaluable insights at the two-day event.
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South Africans ditch cash and queues for online shopping

South Africans ditch cash and queues for online shopping

02/03/2017 - 08:25
In the past 12 months, South Africans spent an estimated R37.1-billion on online purchases. That number was expected to grow to R53-billion by 2018.
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BACK TO SCHOOL promotions - a Silo Analytics report

BACK TO SCHOOL promotions - a Silo Analytics report

23/02/2017 - 08:12
So, Christmas and New Year is over and bank balances appear somewhat sad. The bad news: not only is January one of the longest months to endure, we also have the looming expense of preparing our children for their academic year ahead.
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SA shoppers feel the love on Valentine’s Day

SA shoppers feel the love on Valentine’s Day

16/02/2017 - 08:10
The annual Mastercard Love Index, created by analysing credit, debit and prepaid card transactions over a three-year period, has revealed that sentimental spending in South Africa has increased by 41% since 2014. And while the majority of present purchases still happen in person, love is the latest thing to go digital – with a 57% increase in the number of e-commerce transactions in the country from Valentine’s Day 2014 to Valentine’s Day 2016.
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Building your brand through the power of storytelling

Building your brand through the power of storytelling

09/02/2017 - 08:23
From a young age, we listen attentively to stories – from tales in books to chronicles from older generations. When we get older, this fascination for fables doesn’t fade, whether it’s reading a gripping novel, watching the latest series or blockbuster movie, or being captivated by a person’s true life story.
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Food staples inflation in South Africa

Food staples inflation in South Africa

02/02/2017 - 08:34
The severe drought and the depreciation of the rand in 2016 has seen annual food inflation reaching 11.7% in December 2016 when compared to December 2015 (as reported by StatsSA). This is a hard stat to swallow for the average Joe but times are tough and smart consumers are becoming experts at shopping on the deal.
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Why care about employer branding over the festive season?

Why care about employer branding over the festive season?

26/01/2017 - 08:21
Yeah, it should be a time of good cheer for consumers - but also for all those overworked retail and hospitality industry employees out there!
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2017 retail predictions

2017 retail predictions

19/01/2017 - 08:18
As the new year gets underway, it’s time to look forward to the changes and trends 2017 will bring. For retailers, that includes some new consumer behaviours, in addition to the always-expected technological advances.
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Customer satisfaction is more important than ever during the festive season

Customer satisfaction is more important than ever during the festive season

15/12/2016 - 08:07
The end of year festive season is almost upon us and for many businesses, especially those in the retail sector, this means the start of the peak activity period. In order to realize revenue targets, as well as offer a shopping experience that attracts a loyal following, it is imperative that retailers, both traditional and online, are properly geared for the expected upsurge in sales that is synonymous with the ‘silly season’.
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#BLACKFRIDAY

#BLACKFRIDAY

08/12/2016 - 08:25
For those who think the name Black Friday is linked to doom, war and/or plague - you are wrong. Black Friday (the day after Thanksgiving Thursday) is, in fact, the day when many retailers who do not make a profit until the Christmas trading period, move from the red into the black (in accounting terms).
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Tracking the effectiveness of your Promotional ROI Spend

Tracking the effectiveness of your Promotional ROI Spend

01/12/2016 - 08:04
Silo has developed a statistical measure and software capabilities to marry 2 complex data sets: Till Volume Data and Broadsheet Promotional Reach to highlight promotional opportunities at a granular level.
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Black Friday: The key to retail success is ensuring a positive shopper experience across all relevant channels

Black Friday: The key to retail success is ensuring a positive shopper experience across all relevant channels

24/11/2016 - 08:01
The countdown to the Black Friday and Cyber Monday sales has officially begun. With experts predicting shoppers will spend double the amount they did in 2015 – this year’s retail shopping bonanza is expected to be bigger than ever. According to PwC, online sales will account for 77 percent of spending, versus 17 percent in stores.
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How to meet the varied needs and tendencies of store shoppers

How to meet the varied needs and tendencies of store shoppers

17/11/2016 - 08:02
The crusade to win the hearts, wallets and loyalty of customers is sometimes waged based on price, store location, or superior product offerings. But often, winning the battle comes down to more emotional factors – a matter of demonstrated care and consideration for a customer’s unique shopping needs. Simply put: A truly exceptional customer experience that both surprises and delights.
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Four keys to loss prevention in an omnichannel world

Four keys to loss prevention in an omnichannel world

10/11/2016 - 08:08
As the centrepiece of today’s omnichannel world, customers expect a seamless experience no matter when, where or how they chose to shop. However, this explosion of multiple shopper scenarios is a significant challenge for retail operations.
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Just say, NO to plastic bags! A call to ban the plastic bag! It’s time to change our mind-sets!

Just say, NO to plastic bags! A call to ban the plastic bag! It’s time to change our mind-sets!

03/11/2016 - 08:28
Fastmoving has partnered with Trolley Bags as part of its sustainability strategy to shape and change mindsets in terms of the way we consume. It has been proven that plastics have a devastating effect on our health and the planet, yet we continue to drive the demand of plastic production through our use of this harmful product that cannot be absorbed by nature.
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Retail innovation: tapping into the tech ecosystem

Retail innovation: tapping into the tech ecosystem

27/10/2016 - 07:58
Many retailers could be forgiven for thinking that their biggest challenge – satisfying the changing expectations of a digital-savvy and fickle customer base – just keeps on getting harder.
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The new retail: omnichannel strategies for grocery chains

The new retail: omnichannel strategies for grocery chains

20/10/2016 - 08:24
The new retail is here and a sector that is definitely feeling the wave of this reality is the grocery industry. With the strong penetration of Aldi, Amazon’s move into online grocery, Wal-Mart’s purchase of Jet.com and the dreaded arrival in the U.S. of the highly competitive German grocery store Lidl, it’s no wonder grocers are fighting for survival in this ever-changing, highly saturated environment.
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SA’s new retail reality means ‘one size fits all’ strategies no longer cut it

SA’s new retail reality means ‘one size fits all’ strategies no longer cut it

13/10/2016 - 08:09
South Africa is undergoing a retail evolution where mass market, ‘one size fits all’ strategies no longer cut it and bigger retail stores are not perceived as better by local consumers.
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10 Pillars of the new digital shopping experience

10 Pillars of the new digital shopping experience

06/10/2016 - 08:27
It’s easy to be distracted by the multitude of tech advances around us. Even worse, retailers can lose sight of the ultimate player in the shopping world along the way: the consumer.
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Analytics and the evolution of Key Value Items

Analytics and the evolution of Key Value Items

29/09/2016 - 08:10
In order to manage an ever growing assortment of Stock Keeping Units (SKUs), retailers adopted the notion of Key Value Items (KVIs), which are the items believed to most drive brand perception. Historically, retailers have identified such items through varying combinations of financial performance and competitive analysis, then spent the majority of their time focused on the pricing for this small subset of items.
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PriceProbe - tracking all Retail Print Promotions nationally; moving your business forward

PriceProbe - tracking all Retail Print Promotions nationally; moving your business forward

22/09/2016 - 09:22
Matthew Meagher, head of Analytics at Silo, answers questions about PriceProbe - an information resource that provides product pricing and statistics on retail promotional activity through press advertising. PriceProbe makes it possible for users to make decisions faster and to react quicker to competitor activity, giving them the tools and knowledge to move their businesses forward.
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Creating a customer centric strategy to increase conversion, customer experience and loyalty

Creating a customer centric strategy to increase conversion, customer experience and loyalty

15/09/2016 - 08:00
Successful digital performance depends above all on visitor conversion and engagement. For the purposes of this discussion it doesn't really matter what form this conversion takes, be it subscribing to a newsletter or purchasing an item.
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Retailers need to think like restaurants

Retailers need to think like restaurants

08/09/2016 - 08:25
Made-to-order, personalized products aren’t the norm in the retail world, but in the restaurant and food service worlds, they have always been the rule. Restaurants, in essence, are manufacturers. They are a place where raw materials are assembled in made-to-order lines and transformed into customized products in real-time.
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To inspire customer loyalty, retailers uncover a new moment of truth

To inspire customer loyalty, retailers uncover a new moment of truth

01/09/2016 - 08:06
Customer experience is now the critical differentiator brands can’t afford to ignore. Maximizing satisfaction with a customer’s entire journey has the potential to increase customer satisfaction by 20% and lift revenue by up to 15%.
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SA’s favourite brands announced at 18th annual Sunday Times Top Brands Awards

SA’s favourite brands announced at 18th annual Sunday Times Top Brands Awards

25/08/2016 - 08:25
The results of the 18th Sunday Times Top Brands survey were announced at an awards event in Sandton, recognising those brands that had earned top consumer sentiment in South Africa over the past twelve months. The Sunday Times Top Brands survey, conducted by TNS, remains the leading barometer of consumer sentiment in the country.
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The FMCG products with huge growth potential in Africa

The FMCG products with huge growth potential in Africa

18/08/2016 - 08:32
No consumer market anywhere is the world is exempt from the demand for fast moving consumer goods (FMCG). In Africa, the demand for better quality and more sophisticated products and brands is increasing as populations grow and living standards improve.
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New insights show big disconnect between South African psyche and positive purchase behaviour

New insights show big disconnect between South African psyche and positive purchase behaviour

11/08/2016 - 08:28
The fact that South Africa’s newly released Nielsen Consumer Confidence Index (CCI) figure for Q2 2016 improved only slightly to 78; from the previous Q1 figure when it dropped seven points to 75 - a similar level to that experienced during one of the country’s worst recessionary climates in 2008/09 - isn’t a surprise.
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The Winning Formula: how better supply chain collaboration and information sharing can drive business profit

The Winning Formula: how better supply chain collaboration and information sharing can drive business profit

04/08/2016 - 08:12
Seamlessly managing business in today's ever-changing Omni-channel environment is similar to competing in the Formula 1: superior skill, agility, and collaboration is needed to succeed.
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Entering the FMCG market in Africa

Entering the FMCG market in Africa

28/07/2016 - 08:21
No consumer market anywhere is the world is exempt from the demand for fast moving consumer goods (FMCG). In Africa the demand for better quality and more sophisticated products and brands is increasing as populations grow and living standards improve.
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Integrating retail customer experience through Wi-Fi analytics

Integrating retail customer experience through Wi-Fi analytics

21/07/2016 - 08:18
Fastmoving recently got in touch with Paul Williams, Major Account Manager at Fortinet for his insights on the topic of integrating retail customer experience through Wi-Fi analytics.
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A Smart Retail IoT Strategy is Both Possible and Necessary

A Smart Retail IoT Strategy is Both Possible and Necessary

14/07/2016 - 00:00
The proliferation of mobile technologies combined with widespread Internet access has rapidly altered just about every aspect of our lives. Now, the Internet of Things (IoT) promises an even greater revolution.
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Five fundamentals to maximising retail analytics in brick and mortar retail environments

Five fundamentals to maximising retail analytics in brick and mortar retail environments

07/07/2016 - 08:46
The use of Retail Analytics in the world of brick and mortar retail is intensifying and constantly innovating as retailers use big data and qualitative data to maximise their engagement with customers, learn more about consumer behaviour and increase transactional value.
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Consumer Goods Forum Global Summit Cape Town June 2016-Fastmoving Review

Consumer Goods Forum Global Summit Cape Town June 2016-Fastmoving Review

30/06/2016 - 12:58
This year the Consumer Goods Forum hosted their 60th Global Consumer Goods Summit in Cape Town from 13 – 17 June 2016. It was a milestone year, because not only was it the 60th anniversary, it was the first time the Global Consumer Goods Summit was held on the African continent.
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Retail to go completely digital by 2018?

Retail to go completely digital by 2018?

23/06/2016 - 09:37
A survey of 400 consumer goods retail and manufacturing executives from 27 countries reveals that companies who want to keep in front of change and secure competitive advantage are transforming themselves into fully integrated omni businesses—able to respond to the needs of customers across all channels and at any point during their shopping.
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Long life milk democratises nutrition for under-resourced regions

Long life milk democratises nutrition for under-resourced regions

15/06/2016 - 16:27
Long life milk is democratising nutrition for many Africans because it has qualities beneficial to transportation and storage while it hurdles a major continental challenge: electricity supply.
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Digital disruption to top CEO agenda at the 60th CGF Global Summit

Digital disruption to top CEO agenda at the 60th CGF Global Summit

09/06/2016 - 11:50
In just over two weeks, Cape Town, will play host to scores of CEO’s from the world’s most influential consumer and retail brands at The CGF Global Summit. The summit which will take place at the Cape Town International Convention Centre from 15 to 17 June 2016, is expected to draw more than 800 delegates from over 365 companies from 40 countries.
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Survey: The more channels the better for marketers

Survey: The more channels the better for marketers

26/05/2016 - 00:00
According to a new consumer survey from digital marketing firm Fluent, “The Omni-channel Advantage,” consumers who are reached through a greater number of channels make in-store and online purchases from their favorite retailers more frequently.
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Inaugural FMCG Insights delivers high value to FMCG sector

Inaugural FMCG Insights delivers high value to FMCG sector

19/05/2016 - 12:45
The inaugural FMCG Insights & Conference, in association with Sowetan took place at the Turbine Hall in Johannesburg on 10 May 2016. The event emanates from the sister-title Sunday Times’ Top Brands research, which measures consumer brand preference and is published annually, serving as a leading benchmark of success for SA’s retail sector. Hirt & Carter and Silo had the pleasure of partnering with the event.
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The World of Employer Branding

The World of Employer Branding

13/05/2016 - 08:29
Celeste Sirin is an employer branding specialist, speaker, facilitator, and founder of Employer Branding SA. She recently returned from the World Employer Branding Day held in Prague. Celeste was chosen as the official employer branding representative for South Africa.
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Junk rating a matter of time as economy falters

Junk rating a matter of time as economy falters

05/05/2016 - 12:06
S&P Global Ratings will lower the nation’s rating to non-investment grade by the end of this year, according to 12 of 13 economists and analysts surveyed by Bloomberg.
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TFG Q&A with Robyn Cooke

TFG Q&A with Robyn Cooke

28/04/2016 - 10:29
The most important trend now in global e-commerce is the focus on the customer journey through the entire retail environment, largely originating online, from a digital device. Everything in the e-commerce environment needs to start and end with the customer and their specific requirements.
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Top five Consumer Trends in South Africa

Top five Consumer Trends in South Africa

21/04/2016 - 08:32
I recently came across a study, released at the beginning of this year by Euromonitor regarding Consumer Lifestyles in South Africa. What I found interesting was that the bulk of these trends wouldn’t normally come up in everyday discussion. So, let’s have a brief look at each trend and what the resulting impact or opportunity would be.
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Do yourself a favour… prove Hitler wrong

Do yourself a favour… prove Hitler wrong

14/04/2016 - 10:41
Consumers can do themselves a favour by proving Adolf Hitler wrong. The opportunity is presented by anti-consumer developments in contemporary South Africa and the actions of powerful players who habitually ignore the little people.
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Which of the major chains gives you best value for money?

Which of the major chains gives you best value for money?

07/04/2016 - 08:25
The rise in the price of consumer goods has sparked much debate as to which chains give you best value for money. The answer is surprising – and emphasises the need for consumers to shop wisely for individual items.
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The reinvention of customer service through advanced analytics and omni-channel

The reinvention of customer service through advanced analytics and omni-channel

31/03/2016 - 08:57
Companies looking to leverage the advantages of advanced analytics and omni-channel communication require a deeper understanding of the customer journey. That’s the latest word on customer service from Quinton Pienaar, CEO of Agilitude a Salesforce.com and customer engagement evangelist.
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The reinvention of customer service through advanced analytics and omni-channel

The reinvention of customer service through advanced analytics and omni-channel

17/03/2016 - 09:01
Companies looking to leverage the advantages of advanced analytics and omni-channel communication require a deeper understanding of the customer journey.
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Not all social media returns can be quantified - but here are some ways to measure your success

Not all social media returns can be quantified - but here are some ways to measure your success

10/03/2016 - 10:13
As businesses start to dedicate more resources to managing their social media channels, the question that they are asking is how they should measure return on investment. There is no simple formula for creating a rand-and-cents metric for measuring social media.
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Why brands need to wise up about mobile marketing in Africa

Why brands need to wise up about mobile marketing in Africa

03/03/2016 - 09:36
If you take an interest in digital and mobile marketing, you may already have come across a number of predictions around 2016 marketing trends, and maybe even a couple that focus on mobile marketing.
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How effective is your consumer brand without a strong employer brand?

How effective is your consumer brand without a strong employer brand?

25/02/2016 - 09:32
It is no secret that the working world has undergone drastic changes. With the advent of technology, particularly the internet and social media, the demand for instant results and responses has propelled us into a working environment that is highly pressurised and fast paced. Not only that, the consumer has gained invaluable power owing to social media, and now, as Ian Moir of Woolworths Holdings says, we live in the age of the consumer.
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The future of marketing in 2016: Hot trends and what to watch

The future of marketing in 2016: Hot trends and what to watch

18/02/2016 - 08:05
Each day, I’m sent hundreds of trend reports from around the world, so to save you the trouble of reading them all yourself, I’ve put together a list of trends that I track and will be monitoring throughout 2016.
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Our youth are marching to the beat of a new drum

Our youth are marching to the beat of a new drum

17/02/2016 - 09:09
I teach part-time at AAA and one of my lectures is always on Youth. One of the most passionate discussions we have is whether today’s teenagers, students, and first-jobbers have a cause – whether they have anything they care about enough, to look up from their smartphones /chats and disrupt their daily lives. The consensus, up until about a month ago, was that they have no cause.
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Cash management in retail – a 360-degree system adds efficiency, business value

Cash management in retail – a 360-degree system adds efficiency, business value

04/02/2016 - 08:42
Retailers cannot escape the challenges of handling cash. It puts the business and its people at risk. To improve security and efficiency, lower incidences of fraud and reduce shrinkage, retailers are searching for a 360-degree solution that collects, safeguards, and processes cash.
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A personalised shopping experience – the next step for South African online retailers

A personalised shopping experience – the next step for South African online retailers

28/01/2016 - 14:13
With the rise of industrialisation, shopping became a mass market, impersonal experience. Today however, we are seeing a significant trend back to an experience-driven economy.
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Responsible brands are big business in SA

Responsible brands are big business in SA

21/01/2016 - 08:26
Far from being a ‘nice to have’ brands which demonstrate a commitment to sustainability now have real meaning for consumers and the resultant ability to provide healthy returns for manufacturers and retailers alike.
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Sales is now both an art and a science

Sales is now both an art and a science

14/01/2016 - 08:57
Gone are the days of having sales staff that depend solely on the gift of the gab to close deals. The sales environment of today is focused on selling value to clients rather than merely solutions or products, which in itself demands a solid understanding of the client’s requirements and highly skilled sales representatives who continue to evolve to stay ahead of the market.
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Consumers and retailers both set for a difficult festive season, and beyond

Consumers and retailers both set for a difficult festive season, and beyond

17/12/2015 - 12:24
Like the year so far, the 2015 festive season is set to be tough and highly competitive for retailers. So says Marius Muller, CEO Pareto Limited, the country’s premier shopping centre investor and a leading retail property player with landmark assets across South Africa.
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2016: Year of the Consumer Snitch

2016: Year of the Consumer Snitch

10/12/2015 - 09:19
Never waste a good crisis… this advice to business leaders was bandied about during the global financial meltdown and subsequent recession. Well, another crisis is on the way and winners and losers across our economy will be determined by whoever seizes or wastes the opportunity.
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Our youth are marching to the beat of a new drum

Our youth are marching to the beat of a new drum

03/12/2015 - 00:00
I teach part-time at AAA and one of my lectures is always on Youth. One of the most passionate discussions we have is whether today’s teenagers, students and first-jobbers have a cause – whether they have anything they care about enough, to look up from their smartphones/chats and disrupt their daily lives. The consensus, up until about a month ago, was that they have no cause.
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Time for bold digital innovation in South Africa

Time for bold digital innovation in South Africa

26/11/2015 - 08:34
The digital marketing world is moving forward at a rapid pace and South Africa risks falling behind if we do not focus more on user-centered innovation. For me, this was one of the key insights to emerge from Google’s All Star Summit in San Francisco, attended by 500-plus representatives from Google business partners from more than 50 countries.
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Retailers must embrace `The Big Shift’ to continue creating value for consumers

Retailers must embrace `The Big Shift’ to continue creating value for consumers

19/11/2015 - 00:00
With Retail Congress Africa happening in Cape Town on 3 - 4 November 2015, conversations amongst retailers will be centred around the theme of ‘Enabling retail entrepreneurs to accelerate growth in Africa’.
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Raising experimenters and diminishing brand loyalty

Raising experimenters and diminishing brand loyalty

10/11/2015 - 08:00
The consumer landscape is becoming increasingly challenging in South Africa and loyalty is still declining. Largely because we consume the brands we are loyal to but less frequently. This is indicative of economic and lifestyle pressures, but also of a mind-set which is being inculcated into young people and the way they are being raised.
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Relevant insight helps optimise efficiency at each stage of the customer credit lifecycle

Relevant insight helps optimise efficiency at each stage of the customer credit lifecycle

05/11/2015 - 08:20
Customers are the heart of any business, and acquiring and retaining them forms an essential function for profitability and sustainability. Businesses today have access to more data than ever, which can be used to assist this function. Click here to view the newsletter read more
No Company is Untouchable Anymore

No Company is Untouchable Anymore

29/10/2015 - 00:00
I really thought that the recent banking crisis, which has caused misery for billions of people around the world, was the pinnacle of corporate stupidity. Therefore, I am now astounded that the scandal of the recent violation of trust by motor manufacturer VW can still occur. Click here to view the newsletter read more
Shopping centre model ‘turning on its head’

Shopping centre model ‘turning on its head’

22/10/2015 - 00:00
The traditional shopping centre model is turning on its head, according to indicators emerging from research covering two million square metres of retail space across South Africa.
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Now that the dust has settled… How to save your business from difficult customers

Now that the dust has settled… How to save your business from difficult customers

15/10/2015 - 00:00
No business has the right to brazenly and publicly offend customers just because of their religion, nationality, or skin colour. There are always consequences to your business with this extreme behaviour, and even though we may not like their behaviour, we need them more than they need us.
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The Internet of customers is just getting started

The Internet of customers is just getting started

08/10/2015 - 00:00
Over the past 15 years, marketers have seen new channels proliferate, customer behaviour change, and old practices become redundant at a dizzying speed - all because of the rise of digital technologies.
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Glocalisation in Facilities Management - The contrary demand for a global yet local solution

Glocalisation in Facilities Management - The contrary demand for a global yet local solution

01/10/2015 - 00:00
Wholesale globalisation suits no one. While it may look great on paper, especially the numbers, in practice it can be patronising and restrictive.
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The link between social mobility and conspicuous spending

The link between social mobility and conspicuous spending

23/09/2015 - 00:00
There is a link between the desire for social mobility and conspicuous spending, particularly in a society like South Africa’s with a marked difference between the ‘haves’ and ‘have nots’.
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Customer experience drives digitisation

Customer experience drives digitisation

18/09/2015 - 00:00
The world of technology remains saturated, as always, with on-trend buzzwords. The Cloud “revolution” is here to help connect the Internet of Everything (IoT); while Big Data stacks up alongside wearables, location-based services, biometrics, predictive analytics, virtualisation, sensoration, near-field communications and gesture tech.
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Future of Retail

Future of Retail

10/09/2015 - 00:00
I would not consider myself the kind of person who needs retail therapy. In fact, I dread a Saturday morning trip to any Jozi shopping centre.
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The future of the cloud is the future of business

The future of the cloud is the future of business

03/09/2015 - 00:00
The evolution of cloud-based technology has dramatically changed the business landscape in the past few years, and the latest developments in technology are set to create even further disruption.
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The mass-market is staying connected

The mass-market is staying connected

27/08/2015 - 00:00
Historically the mass market has not had access to the internet and there has been a great digital divide in South Africa, mainly due to the cost of technological devices and of data.
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Hyper-connected or hyper-dead: it’s a retail revolution

Hyper-connected or hyper-dead: it’s a retail revolution

20/08/2015 - 00:00
According to Gartner, the world is on the brink of ‘hyper-connectivity’ with predictions that by 2020 there will be 26 billion connected devices. This represents an almost 30-fold increase from 2009, when there were just 0.9 billion.
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Lessons from Willy Wonka on the art of promotion

Lessons from Willy Wonka on the art of promotion

13/08/2015 - 00:00
"He’s brilliant!" cried Grandpa Joe. "He’s a magician! Just imagine what will happen now! The whole world will be searching for those Golden Tickets! Everyone will be buying Wonka’s chocolate bars in the hope of finding one! He’ll sell more than ever before!"
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Advanced analytics: the game changer SA retailers have yet to plug into

Advanced analytics: the game changer SA retailers have yet to plug into

06/08/2015 - 00:00
As a strategic direct marketing tool, advanced analytics has the power to revolutionise the South African retail sector. It enables retailers to connect with their customers like never before, to actively influence purchase behaviour and drive sales, and to deliver the kind of value that will keep these customers coming back for more. So why aren’t more local retailers using it?
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Unlocking customer equity with valuable content

Unlocking customer equity with valuable content

30/07/2015 - 00:00
Since when did advertising ever retain customers? The age of intrusion has conditioned marketers into believing that bombarding consumers with annoying, pushy, and often irrelevant messages will create the promise of healthy sales.
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How South African consumers engage with brands on Twitter

How South African consumers engage with brands on Twitter

23/07/2015 - 00:00
Many people see Twitter solely as a consumer platform - a great place to consume news, sports updates and connect with friends but as many South African brands have already discovered, Twitter is a great platform for businesses to engage with consumers.
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Is Customer Self-Service Worthwhile?

Is Customer Self-Service Worthwhile?

16/07/2015 - 00:00
In the “old days” just a few years ago, it was a good idea to arrive two hours before your domestic flight in order to check in and get the seat you wanted. In some cases, it was a good idea so that you would not be bumped off the flight due to chronic overbooking practiced by airlines.
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Poor execution undermines the power of in-store activations

Poor execution undermines the power of in-store activations

09/07/2015 - 00:00
In-store promoters or brand ambassadors often do not do justice to the vital role they play within a brand owner’s marketing strategy. Instead of providing an engaging customer experience that allows customers to interact with the brand in the retail environment positively, they merely provide free samples and at best, a diluted brand presence.
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How Best to Target In-Store Retail Digital Signage Data?

How Best to Target In-Store Retail Digital Signage Data?

02/07/2015 - 00:00
With the advancement of retail analytic tools, retailers are gaining better insights into their consumers’ behaviours, which have led them to better cater to customers’ needs.
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Building loyalty using the Internet of things

Building loyalty using the Internet of things

25/06/2015 - 00:00
The retail industry today is more competitive than ever before. Not only are retailers competing with each other for a slice of sales, there is now an added level of complexity with intra-company competition between brick-and-mortar and online stores.
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An enterprise driven Omni-channel strategy must empower the mobile workforce

An enterprise driven Omni-channel strategy must empower the mobile workforce

19/06/2015 - 00:00
More and more South African companies across industries are talking about building Omni-channel strategies and infrastructures to give customers a consistent experience at every brand touch point.
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South Africa’s energy crisis creates new market opportunities for local retailers

South Africa’s energy crisis creates new market opportunities for local retailers

11/06/2015 - 00:00
“It is going to take a lot more than sustainable energy shows and exhibitions or the annual Earth Hour to solve South Africa’s energy crisis,” says Paul Hubers, founder and director, Sungrid Group, developer, manufacturer and distributor of portable (solar) power and lighting products.
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Multichannel grocery shopping doubles YoY in South Africa

Multichannel grocery shopping doubles YoY in South Africa

04/06/2015 - 00:00
Multichannel grocery shopping is surging across the globe, according to a major new study by the customer science company dunnhumby. The company analysed the shopping habits of seven million people in established, emerging and nascent markets across the globe.
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A siloed approach to cash processing no longer cuts it for retailers

A siloed approach to cash processing no longer cuts it for retailers

28/05/2015 - 00:00
Consumers’ preference to buy with cash rather than cards places pressure on retailers to carry and process cash – making them vulnerable to a host of risks, most specifically robbery. There are also a number of cost-inducing risks that retailers have to manage from the moment the consumer’s cash goes into their till.
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Talking to millennials – are you speaking their language?

Talking to millennials – are you speaking their language?

21/05/2015 - 08:49
If you’re a brand owner or retailer hoping to tap into the current go-to market – young, influential and aspirational millennials – you need to chuck almost everything you know about marketing out the window.
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Managing brand and reputation risk when your customer has a louder voice

Managing brand and reputation risk when your customer has a louder voice

14/05/2015 - 00:00
Over the past 10 years, organisations have seen the control they used to have in their interactions with their customers slip slowly away. Where you used to build your brand with big TV ads and manage your reputation through your media relations department, consumer perceptions and attitudes about your company are now increasingly formed by the word on the social media grapevine.
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Why media partners are as important as ever in the era of content marketing

Why media partners are as important as ever in the era of content marketing

07/05/2015 - 10:42
With the rise of “owned” channels such as social media accounts and corporate websites, more and more brands are looking to distribute content directly to consumers as a major component of their marketing strategies.
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Smart stores unite online and offline for omni-channel success

Smart stores unite online and offline for omni-channel success

30/04/2015 - 00:00
The growing prominence of smart stores in support of omni-channel retail is due to changing behaviours of shoppers. Technology has progressed in the past 25 years and has changed the way consumers interact with brands and products.
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The Consumer Protection Act and Direct Marketing

The Consumer Protection Act and Direct Marketing

23/04/2015 - 09:43
Direct marketing is often favoured as a popular means of product marketing. It is, however, often also a source of irritation for many consumers.
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Communicating with one of the world’s fastest growing middle classes

Communicating with one of the world’s fastest growing middle classes

16/04/2015 - 00:00
Despite the vast opportunities that Africa is presenting to various brands and businesses, communicating with the continent’s one billion consumers can be a challenge due to the various cultures, political situations, and language barriers that exist.
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Brands with a Purpose

Brands with a Purpose

09/04/2015 - 00:00
Ideally, all brands should be borne from what consumers need, this is not a new concept. For decades, Nike has been ‘inspiring the athlete in all of us’ and Google has been striving to ‘organise the world’s information’. However, a defined ‘purpose’ should be a brand’s ultimate goal brought about through communications but also through the organisation’s internal culture, product development, and CSR initiatives.
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Code gives consumers goods ombud teeth

Code gives consumers goods ombud teeth

02/04/2015 - 00:00
South African consumers are not known to hold back on complaints about goods and services. The promulgation yesterday (30 March) by Minister of Trade and Industry Rob Davies of the Consumer Goods and Services Industry Code of Conduct gives the fledgling Consumer Goods and Services Ombud (CGSO) the power to resolve these issues.
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Evolving from Multi-Channel to true Omni-Channel experiences

Evolving from Multi-Channel to true Omni-Channel experiences

26/03/2015 - 10:38
The term omni-channel is on everyone's lips today – across all sectors - yet no brand in South Africa has managed to execute on a true omni-channel strategy. Look to the international market, however, and you'll find many examples of companies that have gained a real competitive edge from omni-channel approaches, including the likes of John Lewis, Tesco, Marriott International and Starbucks.
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Top trends companies should watch out for in 2015

Top trends companies should watch out for in 2015

19/03/2015 - 07:22
With the rise in technology and social media, HR trends among Top Employers in 2015 centres employee engagement in the workplace and the world around them.
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No more fake food

No more fake food

12/03/2015 - 09:32
Pressure for food companies to be transparent and accurate about what goes into their products is now essential, not only for legal reasons but also because the demand from consumers for standardised label information is gaining momentum.
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Mobile is set to be the catalyst for multi-channel, cross promotion in 2015 – the question is, are SA brands ready?

Mobile is set to be the catalyst for multi-channel, cross promotion in 2015 – the question is, are SA brands ready?

05/03/2015 - 08:49
Deseré Orrill, CMO of the Ole! Media Group gives insight into some of the major trends that will affect the mobile marketing industry in 2015 to assist brands in health checking their mobile engagement status.
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SA food industry needs to self-regulate for Brand SA

SA food industry needs to self-regulate for Brand SA

26/02/2015 - 14:01
The South African food industry is taking matters into its own hands. Food manufacturers and retailers are now working together to become self-regulated in terms of food safety and compliance so that not only domestic consumers but also entire industries, such as tourism and the international investment sector, may be confident about the food that is consumed in South Africa.
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Trends in packaging for 2015

Trends in packaging for 2015

19/02/2015 - 09:21
The retail environment is evolving fast. The escalation of e-commerce is changing the way people shop and the state of our economy takes brand competition to a completely new level.
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Would You Tuck Your Customers Into Bed One Night?

Would You Tuck Your Customers Into Bed One Night?

12/02/2015 - 13:04
With Valentine’s Day coming up and thoughts of love in the air, it strikes me that it’s a good time for us to prove how much we love our customers. Why is it that we seem to find it so difficult to show warmth and caring for people other than those closest to us? Love has never been shown to be a limited resource, and, on the contrary, the more love we show towards other, the more seems to bounce right back to us.
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Mobile commerce changes the game for retailers in Africa

Mobile commerce changes the game for retailers in Africa

05/02/2015 - 09:22
New technologies such as cloud computing are revolutionising the way people do business across the globe. In the African market, infrastructure has traditionally proven to be a challenge that has hindered adoption of new technologies.
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How geo-messaging is working for SA brands

How geo-messaging is working for SA brands

29/01/2015 - 09:46
The idea of specifically targeted messages reaching a niche and accurate audience is hugely appealing to marketers. Now South African brands are getting in on the action.
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Top tips for making 2015 your year for sales

Top tips for making 2015 your year for sales

22/01/2015 - 09:14
Sales is a tough game. It takes a lot to motivate yourself to get out there every day and to make sales, and to remain competitive in such a rapidly changing business landscape.
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Retail industry to soar as Africa heads online in 2015

Retail industry to soar as Africa heads online in 2015

15/01/2015 - 10:30
There is no doubt that South Africans love to shop - gone are the tedious days of packing your family into a minivan, battling the road rage and then having to argue for a parking bay at the mall.
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Time is a valuable currency in the distraction economy

Time is a valuable currency in the distraction economy

11/12/2014 - 09:10
In a world where distractions are in heavy supply and where marketing is in low demand, companies need to start thinking about consumers' time and attention as a form of currency.  read more
The proof is in the Omni-Channel experience this festive season

The proof is in the Omni-Channel experience this festive season

04/12/2014 - 08:41
As the market intensifies in the build up to the festive season, retailers in particular, need to communicate more intuitively and intelligently to connected consumers. read more
Deloitte Predicts Africa’s Gross Domestic Product will expand by 50% to $3.7 trillion by 2019

Deloitte Predicts Africa’s Gross Domestic Product will expand by 50% to $3.7 trillion by 2019

27/11/2014 - 08:54
Africa’s gross domestic product (GDP) will grow by 50% to $3.7 trillion over the next five years as the continent’s rapidly expanding middle class helps drive faster rates of urbanisation and increased consumer demand for goods and services, according to Deloitte, the global consulting and business advisory firm. read more
Local innovation unlocks mobile transacting capability for smaller retailers

Local innovation unlocks mobile transacting capability for smaller retailers

20/11/2014 - 08:42
Retailers of any shape and size can now unlock the power of mobile transacting with the announcement of local mobile transacting platform provider wiGroup that it is opening its platform to smaller retailers.  read more
Local businesses should capitalise on Africa’s rising opportunities, says DHL

Local businesses should capitalise on Africa’s rising opportunities, says DHL

13/11/2014 - 09:29
Due to Africa being home to seven of the 10 fastest growing economies in the world1, the continent is fast becoming top of mind for many global businesses. According to Sumesh Rahavendra, Head of Marketing for DHL Express SSA, while the growing interest from global parties is beneficial for much-needed foreign investment, local businesses should also be encouraged to capitalise on the continent’s increasing economic growth. read more
It is true: SA service really sucks!

It is true: SA service really sucks!

06/11/2014 - 08:58
The 2014 Retail Shopper Report by WhyFive revealed 10 ‘golden threads’ that retail industry stakeholders should print out and nail to the wall as they start to strategise winning formulas in an increasingly competitive marketplace.  read more
Mobile apps: driving adoption and benchmarking success

Mobile apps: driving adoption and benchmarking success

30/10/2014 - 08:35
With more and more South Africans getting their hands on smartphones every day, local brands should be looking at a mobile-first strategy for digital engagement. After all, the mobile device is the primary or even the only Internet access device for a large and growing portion of the country’s connected population.  read more
Consumer Goods and Services Ombudsman

Consumer Goods and Services Ombudsman

23/10/2014 - 08:13
A survey of the complaints brought to the Consumer Goods and Services Ombudsman (CGSO) shows just how consumer protection regulations are being put into action. read more
Lifestyle Brands: How to grow in a post-growth era?

Lifestyle Brands: How to grow in a post-growth era?

16/10/2014 - 11:05
The tough market we find ourselves in is no secret, and things are not getting any easier.  read more
Clean the slate and innovate – Ask Afrika ICON Brands™ survey insights about winning brands

Clean the slate and innovate – Ask Afrika ICON Brands™ survey insights about winning brands

09/10/2014 - 08:55
Clean slate brands are seeing a rise in popularity, and brand loyalty in South Africa is diminishing. The Ask Afrika ICON Brands™ survey has found that year on year fewer people are finding well-known brands preferential to store brands. read more
Africa’s Retail Revolution

Africa’s Retail Revolution

02/10/2014 - 08:48
African consumers and the entrepreneurs lining up to serve them are driving a retail revolution across the continent. It is being driven by faster economic growth, a rapidly expanding middle class and technology that is creating new marketing and communications channels.  read more
Marketing FMCG products in Emerging Markets

Marketing FMCG products in Emerging Markets

25/09/2014 - 07:35
As the growth of emerging markets gives millions of consumers new spending power, brands are encountering a marketing environment as complex as that in developed countries.  read more
Brands That Tackle Food Waste Can Woo Consumers

Brands That Tackle Food Waste Can Woo Consumers

18/09/2014 - 08:45
As the 30th driest country in the world, with 62% of our available water being used for irrigation, South Africa cannot afford to waste food at the levels it has historically. Like Europeans and Americans, South Africans are beginning to wake up to the consequences of food waste.  read more
Retail sector gets live view on assets through early warning system

Retail sector gets live view on assets through early warning system

11/09/2014 - 09:13
Managers of shopping centres and retail chains grappling with the knock-on effect of stunted economic growth are assessing the health of portfolio assets through an innovative recommendations-based early warning system.  read more
Truck cargo contributes to R8.5bn in automotive industry problems

Truck cargo contributes to R8.5bn in automotive industry problems

04/09/2014 - 08:30
A staggering R8.5 billion worth of vehicles are stolen and hijacked in SA annually, 30% of which are taken across the border to neighbouring countries where syndicates are making huge profits and South Africans are footing the bill. read more
MediaShop Shop Talk - Brand evolution matters

MediaShop Shop Talk - Brand evolution matters

28/08/2014 - 09:13
Contrary to popular belief, I do not consider myself very old and tend to have a very youthful outlook on life. Having a 12-year-old son can either help you stay in that bubble, or ultimately burst it for you.  read more
South Africa’s water future – The experts talk

South Africa’s water future – The experts talk

21/08/2014 - 09:20
Price increases, improved monitoring infrastructure, proactive intervention measures and a depoliticised environment are the four items on the experts wish list when it comes to securing the future of South Africa’s water supply. read more
EBSA plants the employer branding seed in Kenya

EBSA plants the employer branding seed in Kenya

14/08/2014 - 08:23
The Kenya Institute of Management (KIM) invited Employer Branding SA (EBSA) to their first ever HR Symposium hosted in Zanzibar, Tanzania. read more
The Quest for the ‘Mobi-Grail’: Make Promises. Keep Promises.

The Quest for the ‘Mobi-Grail’: Make Promises. Keep Promises.

07/08/2014 - 08:19
There are no magic formulas for mobile marketing. It is a rapidly developing art that continuously evolves. What works today, will not necessarily work tomorrow as conversations move swiftly from topic to topic. read more
Two-thirds of online shopping purchases are ‘wants’ not ‘needs’

Two-thirds of online shopping purchases are ‘wants’ not ‘needs’

31/07/2014 - 09:02
Johannesburg – Today, Columinate released the results of its inaugural Online Retail SITEisfaction® Survey. The research study was commissioned to better understand what South African consumers are buying online, who they are buying it from and their level of satisfaction with online retailers.  read more
Consumer Packaged Goods on Brink of Decline

Consumer Packaged Goods on Brink of Decline

24/07/2014 - 09:08
The FMCG industry’s growth has slowed to an all-time low in recent years. The top global 250 companies have grown by just 0.3% in 2012.  read more
BMi Research 2014 Annual Quantification Report: Media Feedback Report- Sorghum Beer in South Africa

BMi Research 2014 Annual Quantification Report: Media Feedback Report- Sorghum Beer in South Africa

17/07/2014 - 07:33
The total sorghum beer market volume continued to decline in 2013. There is a shortage of sorghum crop in South Africa as farmers shift to other crops that are more profitable. The market is also losing volume to other beverage markets. read more
Consumers underwhelmed by SA retail experiences – BMi Research survey finds

Consumers underwhelmed by SA retail experiences – BMi Research survey finds

10/07/2014 - 08:57
South Africa’s major retailers are providing an average customer experience, leaving much room for improved service levels and more exciting retail encounters. This is one of the findings from BMi Research’s grocery shopping assessment survey conducted in May 2014, which showed 78% of respondents could not single out one great shopping experience at SA’s major retailers in the past six months. read more
Customers are gold, give them red carpet treatment

Customers are gold, give them red carpet treatment

02/07/2014 - 11:16
Society is more and more consumer centric and excellence in service delivery is central to retaining and expanding a brand’s customer base. Fairness is paramount to building consumer confidence and this has been added to this year’s Ask Afrika Orange Index®, the largest and most widely-referenced service excellence benchmark in South Africa. This research will give brand owners guidance on how to make each customer feel like a VIP.  read more
Data analysis: adding value to research

Data analysis: adding value to research

26/06/2014 - 09:17
Good quality market research means little without the correct data analysis to make sense of it all, writes Shawn Henning, analytics director at BMi Research.  read more
On-pack labelling solutions unpacked

On-pack labelling solutions unpacked

18/06/2014 - 14:53
Consumers are bombarded with information about different products and brands on a daily basis, which has an effect on product selection. Brands use labels and on-pack solutions to inform and communicate with consumers, which forms part of the overall packaging design of a product. Visual packaging elements such as colour, design, on-pack devices and interactive effects, all play a crucial role in the purchasing process.  read more
Cutting the cost of IT in retail

Cutting the cost of IT in retail

12/06/2014 - 08:41
Anton Jacobsz, Managing Director of Riverbed distributor Networks Unlimited, says new approaches to IT can help cut the costs of IT in retail. read more
Pick n Pay AGM address by Gareth Ackerman – June 2014

Pick n Pay AGM address by Gareth Ackerman – June 2014

05/06/2014 - 09:45
It has been a very long road of transformation for Pick n Pay, and although we still have some way to go, we have seen, in the last year, definitive improvement and many good reasons to be positive. read more
GIBS and Primedia Unlimited’s Mall Division uncover shopping mall gold

GIBS and Primedia Unlimited’s Mall Division uncover shopping mall gold

29/05/2014 - 08:47
The University of Pretoria’s Gordon Institute of Business Science (GIBS) and Primedia Unlimited’s Mall Division have joined forces to conduct a shopping mall survey to ascertain shopper behaviour and how advertising impacts them.  read more
Online retailers need to manage risk wisely

Online retailers need to manage risk wisely

22/05/2014 - 08:40
Retailers moving into the online space for the first time face risks that don’t exist in the bricks-and-mortar world, says Brendon Williamson, general manager of business development at payment services provider PayGate.  read more
Market Trends on Iced Tea in South Africa

Market Trends on Iced Tea in South Africa

15/05/2014 - 08:42
The RTD iced tea market has seen a volume and value increase from 2012 to 2013. The growth in value is predominantly driven by the increase in the volume of the smaller pack sizes, hence increasing the weighted average price.  read more
New meat labelling requirements to come into force on 25 April 2014

New meat labelling requirements to come into force on 25 April 2014

08/05/2014 - 08:40
Over a year has passed since the infamous meat labelling scandal that revealed gross misrepresentations in respect of the content of meat products and the incorrect labelling of meat products not only in South Africa, but globally.  read more
Delivering a better retail experience with SMS

Delivering a better retail experience with SMS

30/04/2014 - 08:16
Modern shoppers are fast becoming more fickle, and with so much choice in our malls and digital stores, many retailers are prioritising SMS and mobile over more traditional forms of communication. read more
Handling high profile data breaches in retail

Handling high profile data breaches in retail

24/04/2014 - 08:00
Target's high-profile data breach provides an excellent opportunity for retailers to take a step back and examine the security of their systems. read more
Market trends on Prepared Custard in South Africa

Market trends on Prepared Custard in South Africa

17/04/2014 - 08:02
The prepared custard market grew in 2012. The expected growth for the next two years is slightly lower. read more
 Innovation is the key to thriving in a difficult retail market

Innovation is the key to thriving in a difficult retail market

10/04/2014 - 08:03
South Africa’s retailers will be under more pressure than ever this year to differentiate themselves in a cluttered and competitive environment. And this in a market where consumers are also under huge budget constraints. read more
Complementary and Alternative Medicines (CAMs): Know the basics

Complementary and Alternative Medicines (CAMs): Know the basics

03/04/2014 - 08:29
Recent legislation as outlined by the Department of Health (DoH) and Medicines Control Council (MCC) have set new boundaries for the marketing and sale of Complementary and Alternative Medicines (CAMs) in South Africa. The Health Products Association of Southern Africa (HPASA), together with consulting partner, Saige, provides a brief overview of the requirements. read more
Insights on shopper and retailer trends for 2014

Insights on shopper and retailer trends for 2014

27/03/2014 - 08:00
Gareth Pearson, CEO of BMi Research provides top observations on retail and shopper environment, highlighting 11 key areas of development. BMi Research is a research house specialising in consumer and industrial research in various sectors, including the retail market. read more
Rwanda Tops First African Retail Development Index

Rwanda Tops First African Retail Development Index

20/03/2014 - 08:04
Ground breaking Report Sheds Light on Retail in Africa. A.T. Kearney Study provides global retailers with direction on entering specific African countries  read more
Consumer Ombud: A road map to the formal complaints process

Consumer Ombud: A road map to the formal complaints process

13/03/2014 - 08:19
When consumers feel the need to lodge a complaint, it is best that retailers and suppliers become familiar with the formal dispute process in order to resolve the complaint appropriately and as quickly as possible. Advocate Neville Melville of the Consumer Goods and Services Ombud (CGSO), provides a few pointers. read more
Market trends on milk substitutes in South Africa

Market trends on milk substitutes in South Africa

06/03/2014 - 07:58
Milk substitute volumes in South Africa have seen improved growth during the last two years. Overall milk substitute volumes grew in 2012 following the increase in 2011. Growth in this market is largely driven by powdered creamers. read more
How growing mobile technology can boost sales and insights for retailers

How growing mobile technology can boost sales and insights for retailers

27/02/2014 - 08:02
The growing maturity of mobile coupons, vouchers, and loyalty solutions is one of the most exciting developments unfolding in the retail technology and marketing space right now.  read more
Dairy Juice Blends in South Africa

Dairy Juice Blends in South Africa

20/02/2014 - 07:40
The dairy juice blends market continues to increase steadily in both volume and value. The growth in this market is driven by the major player’s extensive marketing campaigns and television entertainment. Dairy juice blends have performed well in the year on year growth for the past three years. read more
South Africa's top 5 retailers in the Deloitte 2014 Global Powers of Retailing report

South Africa's top 5 retailers in the Deloitte 2014 Global Powers of Retailing report

13/02/2014 - 08:23
South African companies remain in step with the growth of international retailers as five local retailer operations make it into the Deloitte global ‘Top 250 retailers’ list.  read more
Sell By or Use By dates: not a lottery ticket for claims against manufacturers and retailers

Sell By or Use By dates: not a lottery ticket for claims against manufacturers and retailers

06/02/2014 - 08:20
A consumer claiming damages for a miscarriage and loss of her house after she fell ill after allegedly eating a packet of crisps past their ‘Sell by’ date, highlights the confusion consumers and retailers around the legal rights of consumers when it comes to ‘Sell by’ and ‘Use by’ dates, says Consumer Goods and Services Ombud (CGSO), Advocate Neville Melville. read more
Market trends on Ice-Cream in South Africa

Market trends on Ice-Cream in South Africa

30/01/2014 - 08:15
The ice cream market felt the effects of the current economic climate, with all categories either recording a limited volume growth in 2012, or negative movement. This trend was seen from both a production and a packaging point of view. Packaging suppliers stated that although much of ice cream volumes are packed into imported packaging, there was a slowing of imports and the local packaging players are not seeing a rise in demand. read more
Increased regulation on Promotional Competitions: know the provisions

Increased regulation on Promotional Competitions: know the provisions

23/01/2014 - 08:17
The South African market place has a prolific number of promotional competitions spanning all forms, traditionally on cereal boxes, on radio and in newspapers, but more recently held in retail stores, via SMS, and on social media platforms such as Facebook and Twitter.  read more
5 Global consumer growth trends, crystal ball predictions for 2014

5 Global consumer growth trends, crystal ball predictions for 2014

16/01/2014 - 07:49
Aneesh Reddy, Co-Founder and CEO, Capillary Technologies provides a few insights into consumer growth trends for 2014, touching on mobile, emerging markets, older markets, crowd-funding and customer engagement with social media.  read more
Retailers start to wonder: Is there a Santa Claus?

Retailers start to wonder: Is there a Santa Claus?

13/12/2013 - 13:30
Compiled by Aki Kalliatakis, founder of The Leadership LaunchPad, a consultancy that advises businesses on how to raise customer service standards read more
5 Key Shopper Marketing Trends for 2014

5 Key Shopper Marketing Trends for 2014

12/12/2013 - 07:48
Richard Wells, CEO of international retail marketing agency Visual Fusion, picks the top trends in retail point-of-sale (POS) branding and shopper marketing for 2014 read more
South African consumers still plan to spend money on festivities

South African consumers still plan to spend money on festivities

05/12/2013 - 07:48
South African consumers want to avoid thinking about the ‘bad’ economic situation, and plan to enjoy this festive season. This is one of the findings of the Deloitte Year-end Holiday Survey, currently in its 16th edition. The survey sampled planned spending of South African and European consumers over December and extracted data on emerging trends on what influences spending patterns.  read more
Time-of-day marketing could boost high street retailers

Time-of-day marketing could boost high street retailers

27/11/2013 - 13:14
A new marketing strategy could be utilised to help revitalise the high street’s flagging fortunes. read more
NAB shares learnings from the World Retail Congress and Awards

NAB shares learnings from the World Retail Congress and Awards

21/11/2013 - 08:14
The World Retail Congress, held in Paris this year, hosted over 1200 delegates from 48 countries for retailers across the globe to share and learn from their peers. John Bowles and Gill Randall, Joint MD’s from the Newspaper Advertising Bureau, attended the congress and came home with several insights. read more
The 2013 Sunday Times Top 100 Companies results announced

The 2013 Sunday Times Top 100 Companies results announced

14/11/2013 - 08:15
Coronation Fund Managers scooped the coveted title as South Africa’s top company at the Sunday Times Top 100 Companies, in association with Johnnie Walker, awards banquet held at the Sandton Convention Centre on Tuesday night. Business Leader of the Year was awarded to Michael Jordaan, CEO of FNB, while the Lifetime Achievement Award went to Cyril Ramaphosa.  read more
Dangote among top 10 most valuable brands in Africa, survey

Dangote among top 10 most valuable brands in Africa, survey

07/11/2013 - 07:29
As a measure of its business growth and influence across the continent, Dangote Group emerged among Africa’s top 10 most valuable brands in 2013 according to a survey conducted by African Business Magazine.  read more
Sugar Confectionery in South Africa

Sugar Confectionery in South Africa

31/10/2013 - 07:54
The boiled sweets market, which has been declining for the past two years, saw its greatest drop in volumes during 2012. This decline was caused primarily by major players who are either no longer focusing on the product, or have close on stopped their production of this category.  read more
SA’s top retail and consumer brands announced

SA’s top retail and consumer brands announced

24/10/2013 - 08:10
The 2013 Times Sowetan Retail Awards Survey, conducted by independent research agency TNS, has revealed which retail outlets are succeeding as front-runners in securing spend from South African consumers. read more
Sugar tariff proposal raises costs for SA food industry

Sugar tariff proposal raises costs for SA food industry

17/10/2013 - 08:08
Sugar tariff demands threaten to add R6 billion annual cost to consumers and raise costs for South African food industry read more
Managing defective products at Point of Sale

Managing defective products at Point of Sale

10/10/2013 - 08:37
The need for accurate identification and traceability has been perpetuated by recent food scares, like the meat labeling incident in South Africa (February 2013) and the Fonterra milk irregularity (August 2013), where contaminants were allegedly found in some of the New Zealand cooperative’s milk products.  read more
Trends amongst tech savvy and price conscious consumers

Trends amongst tech savvy and price conscious consumers

03/10/2013 - 08:10
With the cost of living constantly rising, consumers are demanding greater value from retailers when it comes to making purchasing decisions. Increasingly, that means ‘spying before buying’, with tech savvy consumers scouting around online to compare products, prices and promotions at different retailers before deciding where to spend their money. read more
Market trends in bottled water in South Africa

Market trends in bottled water in South Africa

26/09/2013 - 08:17
Bottled water market has increased from 2011 – 2012 in volume. Players in the market feel that the rise in bottled water has to do with consumers believing that bottled water is healthier than tap water. Category value growth was driven jointly by the price per litre increase as well as by the volume growth. The prices increased due to natural inflationary pressures.  read more
How to successfully build brands in townships

How to successfully build brands in townships

19/09/2013 - 07:53
Reaching the illusive township shopper is high on the agenda of most FMCG companies that want to tap into the buying power of South Africans in some 43 major metro townships.  read more
The World Retail Congress Africa goes to the heart of retail opportunities

The World Retail Congress Africa goes to the heart of retail opportunities

12/09/2013 - 07:52
New to Sub-Saharan Africa and created in response to the rapidly changing and diversifying marketplaces across the Continent, the World Retail Congress Africa goes to the heart of the retail opportunity: servicing and understanding the new African consumer across new channels in new markets and provides global retail intelligence, with an Africa market focus. read more
The business sense behind one provider for all functionality

The business sense behind one provider for all functionality

05/09/2013 - 08:05
Experts within the HR and payroll administration say that from a business operational point of view, it makes a great deal of business sense to drive critical applications through a single service provider. read more
SAITEX delivers growth in uncertain times

SAITEX delivers growth in uncertain times

29/08/2013 - 07:52
Times have been tough, with consumers watching their budgets closely. But this was not the case at this year’s SAITEX, Africa’s biggest business opportunities expo.  read more
Stop searching for a USP! Shoppers love 'copycat' products

Stop searching for a USP! Shoppers love 'copycat' products

22/08/2013 - 08:32
As the Apple and Samsung legal battle rumbles on new research suggests that the consumer is the biggest winner in the ‘copycat’ branding war.  read more
Complaint lodged in the poultry sector

Complaint lodged in the poultry sector

15/08/2013 - 08:20
The poultry industry has been receiving a lot of attention in respect of what has been dubbed the 'chicken war' between local chicken producers and importers of frozen chicken products into South Africa, resulting in an application brought by the South African Poultry Association (SAPA) for tariff hikes on frozen chicken imports from Brazil and Argentina, which is facing opposition from the Association of Meat Importers and Exporters (AMIE). read more
BMi Research: Sugar Confectionary in South Africa

BMi Research: Sugar Confectionary in South Africa

08/08/2013 - 07:49
The boiled sweets market, which has been declining for the past two years, saw its greatest drop in volumes during 2012. This decline was caused primarily by major players who are either no longer focusing on the product, or have close on stopped their production of this category. read more
Tips, trends in retail & FMCG jobs

Tips, trends in retail & FMCG jobs

01/08/2013 - 08:17
Recruitment Marketing specialist, Celeste Sirin, who has more than 25 years of industry experience, shares the latest technologies and tips that FMCG companies can use to find the right candidate for the job. She also provides a few insights into FMCG and retail job trends in South Africa.  read more
Consumers under pressure

Consumers under pressure

25/07/2013 - 08:00
The financial state of South African consumers has been under the spotlight for some time now, retailers are the first to feel the effects of consumer restraint and pay close attention to the pressures facing consumers. read more
Retail in brief: 24-hour convenience retail in full swing

Retail in brief: 24-hour convenience retail in full swing

18/07/2013 - 08:22
While South African retailers’ primary Focus is on larger format stores, the development of smaller 24-hour forecourt offerings is in full swing as Pick n Pay, Woolworths and Fruit & Veg City partner with oil companies to open 24-hour convenience offerings. Growth has been rapid and looks set to continue. read more
Use technology to network, not burn bridges

Use technology to network, not burn bridges

11/07/2013 - 08:35
In the fiercely competitive business arena, the acquisition and retention of skilled workers is paramount. The demand for skills, especially technical skills, and the need for job seekers to acquire practical experience, means that business relationships forged have to be effectively managed. read more
Global Trends in Baked Goods reveal interesting insights

Global Trends in Baked Goods reveal interesting insights

04/07/2013 - 08:10
According to the latest report by Mintel, flavour and taste remain a strong requirement by consumers when choosing their baked goods, often ahead of nutritional consideration.  read more
Ghana Means Business at SAITEX and AB7

Ghana Means Business at SAITEX and AB7

27/06/2013 - 08:17
West Africa’s rising economic super-state Ghana is serious about doing business at this year’s SAITEX and AB7 event in South Africa. The nation will be hosting its own pavilion at the Southern African International Trade Exhibition (SAITEX) and Africa’s Big Seven (AB7) taking place from 30 June to 2 July at Gallagher Convention Centre, Midrand, Johannesburg. read more
Opinion on the poultry debate

Opinion on the poultry debate

20/06/2013 - 08:24
While the tensions between local chicken producers and importers reach new heights over price points and dumping claims, local retailers and consumers are caught in the fray. read more
Retail in brief: Will Carrefour's moves woo Africa?

Retail in brief: Will Carrefour's moves woo Africa?

13/06/2013 - 08:08
In a recent development, the world’s second largest retailer, Carrefour, has entered into a joint venture with distribution provider CFAO, to grow its footprint in Africa.  read more
Consistent yield is the key to value

Consistent yield is the key to value

06/06/2013 - 08:18
Bakers are often considered to be both artists and scientists - artistic in the sense of producing appealing and creative pastries, breads and cakes and scientists because every ingredient needs to be accurately measured and weighed to precise formulae. read more
Food for thought: Distribution matters

Food for thought: Distribution matters

30/05/2013 - 07:52
Time and time again, the fundamentals of retail and business operations come down to supply chain and distribution efficiency. Without efficient systems in place, it is difficult to keep shelves stocked continuously and ultimately keep consumers satisfied. read more
Shoppers take healthy eating message to heart

Shoppers take healthy eating message to heart

23/05/2013 - 07:49
It’s a fact that in times of recession, luxury items are the first to get the chop from the shopping list. But if recent consumer research is anything to go by, South Africans are investing more in their health and wellbeing, despite the increased price tag and supressed economic climate.  read more
Retail in brief: business opportunities in Nigeria

Retail in brief: business opportunities in Nigeria

16/05/2013 - 09:00
South Africa’s recent trade talks with Nigeria has placed the continent’s most populous nation in the spotlight; this time for the right reasons. read more
Factors to consider when looking to invest in a franchise

Factors to consider when looking to invest in a franchise

09/05/2013 - 08:14
With no visible signs that the economy is set to improve any time soon, business investors need to be increasingly vigilant as they go about their investigations into new investment opportunities. read more
Understanding the competition

Understanding the competition

02/05/2013 - 08:39
Competitor research is vital to any successful product range. In fact it would be almost impossible for any brand to establish an effective unique selling proposition (USP) without first analysing the strengths and weaknesses of its competitors. A brand’s competitor analysis should form part of its category positioning strategy.  read more
Battle of the brands - Make sure yours is the brand of choice

Battle of the brands - Make sure yours is the brand of choice

25/04/2013 - 08:17
Today’s consumer is exposed to thousands of different products during the course of a single shopping expedition. This makes it difficult for brand managers to attract their attention and instigate sales. Of course the answer to this challenge lies with strategic branding techniques that have the power to convince shoppers to adopt your product as a brand of choice. read more
Developing an effective online presence

Developing an effective online presence

18/04/2013 - 08:34
It can be said that in order to truly be successful in today’s world of business, it is essential to develop a considerable online presence. However, a business can enlist as many different digital tools as it likes but without a comprehensive understanding of how digital platforms work as part of an integrated online strategy, they will do little for overall business performance.  read more
Securing the best level of access control for your business

Securing the best level of access control for your business

11/04/2013 - 08:36
Continuous research into- and development of access control solutions means businesses can take advantage of a wider selection of low-cost technology. This technology is designed to offer complete security and empower decision makers with control over the environment.  read more
The changing face of the student market

The changing face of the student market

04/04/2013 - 09:42
As technology evolves and social media changes the media landscape - marketing to the student market has become more complex than ever before.  read more
Budget for education, business development - Accsys

Budget for education, business development - Accsys

28/03/2013 - 08:34
Experts in Human Resource and payroll administration infrastructure management believe South Africa’s public and private sector has to work closely with government in order to ensure the success of job creation initiatives and austerity measures outlined within the Budget Overview of 2013. read more
Effective sales and merchandising - what does it involve?

Effective sales and merchandising - what does it involve?

20/03/2013 - 08:25
A brand is built through a consistent, relevant and credible message. As the economic outlook continues to be uncertain, now more than ever successful brands must focus on tightly integrating each stage within their brand’s business cycle. read more
The Consumer Protection Act and the correct labelling of meat products

The Consumer Protection Act and the correct labelling of meat products

14/03/2013 - 08:17
Consumers have been encouraged by the acting Consumer Commissioner to "seek redress" under the Consumer Protection Act (CPA) with regards to the content of their meat product, but according to Chris Charter, Director in the Competition and Regulatory practice at Cliffe Dekker Hofmeyr, those consumers looking for a payday will be most likely be disappointed. read more
Finding the right brand ambassadors

Finding the right brand ambassadors

07/03/2013 - 08:13
Promoters have the potential to make or break an experiential marketing campaign. While many people might be under the assumption that the experiential process is as simple as placing a few sales savvy representatives at a brand exhibition and allowing them to do the rest, leading experiential marketing companies know that the procedure involved in pairing the right promoters with the right brand is in fact far more complicated.  read more
What is the correct approach to private labels?

What is the correct approach to private labels?

28/02/2013 - 08:36
Private label is a topic that is debated at all levels of retail. While opinions are often polar, there is no denying that all retailers “do private label”, but only a few retailers “do private label well”. The more I see and learn about private labels, the more I understand that there is no real right or wrong approach to making a success of a retailer’s own brand offering. read more
The potential impact of PR on sales volumes

The potential impact of PR on sales volumes

21/02/2013 - 08:29
When seeking marketing platforms that will effectively and directly translate into an increase in sales, PR is not generally the tool that springs to mind. read more
Retail experts discuss growth and innovation for Africa

Retail experts discuss growth and innovation for Africa

14/02/2013 - 08:11
Any successful retailer will tell you that building strong brand awareness is the best long - term marketing strategy. However, creating a sustainable brand in new and emerging markets presents a unique challenge for international retailers.  read more
Understanding Digital PR in your brand's communication

Understanding Digital PR in your brand's communication

07/02/2013 - 08:27
Digital PR strategy has become a vital area of expertise for any leading PR firm, but for many brand and product managers the understanding of what exactly digital PR is, remains a point of confusion. read more
Do you have a clear written Brand Plan?

Do you have a clear written Brand Plan?

31/01/2013 - 08:11
While this may seem like a question too obvious to ask, a clear and well-defined Brand Plan is essential in giving a business direction and helping a brand achieve its goals. read more
A look at Pick n Pay's executive hiring strategy

A look at Pick n Pay's executive hiring strategy

24/01/2013 - 08:22
Retailer, Pick n Pay, has been in the spotlight of late as it puts its turnaround strategy in motion to regain lost share in South Africa’s grocery retail market. Of particular interest has been its drive to hire specialists with international experience to compliment its bounce back plan and overall business goals.  read more
Massmart's Game Africa goes to Kenya

Massmart's Game Africa goes to Kenya

17/01/2013 - 07:54
SA government and business initially pulled its nose up to Walmart’s 51% stake in Masmmart saying it would be to the detriment of local producers and business owners. However, after a number of enquiries and debates, an agreement was reached to benefit the stakeholders concerned.  read more
General safety and security tips for the holiday season

General safety and security tips for the holiday season

14/12/2012 - 13:07
Acquisitions, economic uncertainties and labour negotiations have made 2012 an eventful year for retail. As we rush into the festive season and the New Year, may 2013 bring exciting retail technologies and developments that keep us on our toes. read more
Update: product recall & traceability In South Africa

Update: product recall & traceability In South Africa

13/12/2012 - 08:16
‘Everyone within the food supply chain is accountable and must ensure a quick and effective product recall can be conducted to minimise risks and costs. Everyone – from the raw material and ingredient supplier to the packaging supplier, the equipment supplier, the manufacturer/ producer, the distributor, the importer, the retailer, the wholesaler and the consumer.’  read more
Regulating salt in processed foods

Regulating salt in processed foods

06/12/2012 - 07:49
Reducing salt content in processed foods has been an issue of much debate between food manufacturers and government this year. The Consumer Goods Council of South Africa provides some background on the matter and suggests how stakeholders can work towards an implementation plan.  read more
Nestlé Rainbow Nation Health Monitor study results announced

Nestlé Rainbow Nation Health Monitor study results announced

29/11/2012 - 07:57
Nestlé South Africa recently announced the results of its Rainbow Nation Health Monitor study at an industry breakfast held in Johannesburg. read more
A case study on crises communications

A case study on crises communications

22/11/2012 - 08:26
There are multiple lessons that brands can take from corporates, even those operating in other industries, when putting their own crisis communication strategy in place. Janine Lloyd elaborates using an oil conglomerate as a practical example.  read more
6 tips for effective crises management

6 tips for effective crises management

15/11/2012 - 08:18
Those who have handled crises situations before know very well that we can’t control every possible incident that may affect company reputation and share value. read more
BP to invest millions in BP Express upgrade

BP to invest millions in BP Express upgrade

08/11/2012 - 07:32
BP, one of SA’s top fuel retailers, has announced that it will be investing significantly over the next three years on its BP Express upgrade project, which will entrench the petroleum company’s position at the top of the retail convenience channel and ensure South African consumers continue to enjoy convenience shopping innovation. read more
Opinion: where do we stand on genetically modified food?

Opinion: where do we stand on genetically modified food?

01/11/2012 - 07:47
The case for Genetically Modified (GM) food is a hotly contested topic from experts in the food industry to consumer bodies with one of the big questions being: what are the long term effects on this for our health?  read more
Making South Africa a great place for retailers

Making South Africa a great place for retailers

25/10/2012 - 08:01
The Consumer Goods Council of South Africa has embarked on a process that will see it transition into an effective organisation that has the skills, network and authority to act on behalf of the industry. The council has always had an impressive array of names on the board of directors, but without a strong management infrastructure to implement and drive the strategies developed by the board. read more
Is there room for self-checkout in South Africa?

Is there room for self-checkout in South Africa?

18/10/2012 - 08:09
A recent trip to the UK drew my attention to how retail technology has developed since my last visit. In particular, I was excited to see the progress made by self checkout in UK supermarkets. I can’t help but wonder how successful this would be in South African retail, if used in the right conditions. read more
Speeding up delivery of product to shelf

Speeding up delivery of product to shelf

11/10/2012 - 07:44
To meet the needs of today’s South African grocery shopper, advanced mobility systems are needed in order to provide fresh, quality products on demand. Although the consumer rarely sees these processes first-hand, they are essential for streamlining the distribution process and speeding up the delivery of product to shelf.  read more
Are you avoiding consumer complaints from social media?

Are you avoiding consumer complaints from social media?

04/10/2012 - 07:57
Avoiding a complaint sent by an irate consumer via social media can cause extensive brand damage and harm its overall reputation. Instead, consumer brands should constantly listen, measure and engage consumer feedback on these platforms. read more
Supply chains: new rules of the game

Supply chains: new rules of the game

27/09/2012 - 08:53
Greater investment in centralised distribution means that food retailers now have more ownership and control over the supply chain process, setting new rules for an industry that has almost entirely been dominated by outsourced service providers.  read more
'Bore-out', the new burn-out - Accsys warns corporate SA to take heed

'Bore-out', the new burn-out - Accsys warns corporate SA to take heed

20/09/2012 - 08:33
Human Resource managers now have a fresh concern in a disturbing new trend affecting output and productivity. The traditional problem of ‘burn-out’ has made way for ‘bore-out’, which describes a scenario in which an employee’s zest for work is extinguished by the mundane rather than an unmanageable workload.  read more
Don't dilute your employer brand within the company brand

Don't dilute your employer brand within the company brand

13/09/2012 - 08:11
LinkedIn has released a highly informative white paper on employer branding. Strategy Recruitment Marketing analyses the information and discusses this in the South African context.  read more
Shopper Behaviour Examined

Shopper Behaviour Examined

06/09/2012 - 08:39
This year independent marketing strategy consultancy – Yellowwood, built on the findings of its 2011 Engager Survey, by focusing on the FMCG category and assessing the relationship between brand-engagement and shopper marketing.  read more
Why Heritage Brands in Tiger Brands stable are still roaring consumer favourites

Why Heritage Brands in Tiger Brands stable are still roaring consumer favourites

30/08/2012 - 07:57
Heritage brands have an almost indefinable magic that is hard to emulate and virtually impossible to copy. They have the ability to prosper and grow in a competitive market place; they cross from one generation to another and build strength and presence, while lesser brands fall victim to changing consumer trends and tastes. read more
Emerging Trends in Sustainable Packaging

Emerging Trends in Sustainable Packaging

23/08/2012 - 07:56
In a recent presentation at the Utilizing Packaging and its evolving trends to Maximize Profits: Innovation and Sustainability In Packaging conference, Dr Inka Crosswaite, a South African cultural insight and semiotics specialist with a Doctorate in Social Anthropology from the University of Cape Town, identified what the world means by ‘sustainability’. read more
Is your feedback being filed in file 13?

Is your feedback being filed in file 13?

16/08/2012 - 09:30
Customer feedback is being increasingly recognised as critical to success. Customers like to be asked for their feedback (so long as they think it's leading somewhere other than down a black hole) and are increasingly giving that feedback whether they are asked for it or not. read more
Omni-Channel retailing; the inevitable future?

Omni-Channel retailing; the inevitable future?

08/08/2012 - 08:04
Every now and again we come across a phrase that is widely used and rather vague in its definition. “Social Retailing” is as out-there as a retailer can get, for now at least. Some would have you believe that if a retailer is not solely focused on “harnessing the power of the social network”, “working the crowd” or “fully immersed in F-commerce”, they are likely to be out of business within the next six months. While these are great catch-phrases for presentations, they are not that realistic.  read more
Point your print budget in a new direction

Point your print budget in a new direction

02/08/2012 - 08:26
Managing one’s print budget is a critical task for many consumer brands, especially for those requiring a large quantity of printed material.  read more
Building successful brands through tight business integration

Building successful brands through tight business integration

26/07/2012 - 08:46
A brand is built through a consistent, relevant and credible message. As the economic outlook continues to be uncertain, now more than ever successful brands must focus on tightly integrating each stage within their brand’s business cycle. read more
Developing a retail plan for Africa

Developing a retail plan for Africa

19/07/2012 - 08:27
Some of the largest companies in the world are grocery retailers and some of the most profitable companies in the world depend on retailers to distribute their products to consumers. Retailers certainly play a pivotal role in any economy but their impact on an emerging economy is even more critical. The migration from informal retailing to corporate retail helps to structure and grow the economy as a whole as well as improve the lives of ordinary people.  read more
Shifting the Private Label Image

Shifting the Private Label Image

12/07/2012 - 08:08
“Consumers have the power and are responsible for the shifts we are seeing in retail shopping. As shoppers tighten their belts, the sale of private label products has increased significantly and this leaves retailers in a quandary as to how to invest in their own brands,” says Deloitte Partner and Consumer Business leader in the Western Cape, Michael van Wyk. read more
HP: adding flexible innovation to POS

HP: adding flexible innovation to POS

05/07/2012 - 08:23
As POS becomes the heart of technology in-store, interlinking more closely with digital marketing and the overall shopping experience, it has to readily adapt to a retailer’s demands and changing environment. read more
HR policy and procedure docs breathe life into business

HR policy and procedure docs breathe life into business

28/06/2012 - 07:35
An HR policy and procedure document is an active, ‘living’ resource without which businesses would struggle to ensure balance and productivity in the workplace. read more
Advertising opportunities in Malawi rest on sound consumer insights

Advertising opportunities in Malawi rest on sound consumer insights

21/06/2012 - 08:04
As the business world’s gaze turns towards African developing markets, outdoor advertising companies need to understand the different segments in the economies and how best to reach disparate groups of consumers. As part of its consumer and media insights focus group series in various African countries, Continental Outdoor Media has released its research findings of consumer behaviour in Malawi so as to understand how outdoor advertising can affect habits. read more
Thailand SA Trade Show aims to grow trade with South Africa

Thailand SA Trade Show aims to grow trade with South Africa

14/06/2012 - 08:08
Over the past decade, bilateral trade between Thailand and South Africa has demonstrated steady growth. In 2011, combined trade between the countries reached an all time high of USD 3.5-billion – a significant increase over the USD 2.2-billion of 2010. read more
World Trade Trends at SAITEX 2012

World Trade Trends at SAITEX 2012

07/06/2012 - 08:25
“One of the most significant trends in business today is a growing interest in Africa,” says John Thomson, Managing Director of Exhibition Management Services, organisers of the Southern African International Trade Exhibition (SAITEX). read more
Representing consumer brands online

Representing consumer brands online

31/05/2012 - 08:30
It's no secret that the internet has revolutionised our lives, from the way we socialise to the way we do business. Communication is faster, responses are immediate and events are recorded in real-time.  read more
We can't rely on rational, loyal consumers - Continental

We can't rely on rational, loyal consumers - Continental

24/05/2012 - 08:11
No longer can brands rely on the loyal, regular and rational customer; in fact, products are likely to be bought by a disloyal, irregular and emotional customer. Essentially, companies need to totally rethink their marketing strategies. So said Pip Hainsworth, guest speaker at Continental Outdoor Media’s first Continental Conversations function. read more
SA must address worker health and education simultaneously, says Accsys

SA must address worker health and education simultaneously, says Accsys

17/05/2012 - 07:18
People development specialists believe the global trend of focusing on health and education of individuals, from a young age, is the best way to equip future workers to handle the pressures of the modern market. read more
The tables have turned on customer care

The tables have turned on customer care

10/05/2012 - 08:10
FMCG brands need to give more attention to their consumer care strategies as regulatory frameworks and consumer demands dictate the accuracy and speed at which they respond to grievances and complaints.  read more
Imported French fries, a hot potato topic for the SA economy

Imported French fries, a hot potato topic for the SA economy

04/05/2012 - 08:59
The local potato processing industry finds itself in a crisis situation due to a sharp increase in the importation of frozen French fries from Europe. read more
Is your cash flow walking on a tight rope?

Is your cash flow walking on a tight rope?

26/04/2012 - 08:21
Very often an FMCG supplier’s biggest challenge has little to do with the manufacture and delivery of goods. The delay between making a delivery and receiving payment for it is responsible for a great deal of anguish. read more
Bringing home the beef

Bringing home the beef

19/04/2012 - 08:09
Namibia, in southern Africa and Uruguay, in South America may not be making a huge blip on the global radar in terms of economic size and stature, yet both, in their respective ways, are making significant waves in the meat industry. read more
Cape Town's Theatre Of Food

Cape Town's Theatre Of Food

12/04/2012 - 08:37
Food Lover’s Market in Main Road Tokai, Cape Town, sets a benchmark for fresh produce retail and retail as a whole in South Africa.  read more
Digital is the future of outdoor advertising. Or is it?

Digital is the future of outdoor advertising. Or is it?

05/04/2012 - 08:10
FMCG brands have a plethora of media available to them for targeting consumers. They also have the important responsibility of choosing the right media to fit their target market’s profile. In addition to this, digital technology has weaved its way into all types of media, giving FMCG brands greater flexibility in designing content and better control over creative delivery.  read more
Tackling retail's supply chain faults

Tackling retail's supply chain faults

29/03/2012 - 07:40
If food retailers want to keep ahead of competitors, they will need to invest in supply chain strategies that reduce costs and waste in getting goods from suppliers to shelf, while maintaining the highest services standards and continuous availability of goods at the same time. read more
Growth in baking fats fuelled by new products, presented by BMi Research

Growth in baking fats fuelled by new products, presented by BMi Research

22/03/2012 - 08:38
The baking fat category saw good volume increases in 2009 and 2010, with growth rates of 7.6% and 4.6% recorded for these two years respectively. read more
Does your FMCG brand have integrity?

Does your FMCG brand have integrity?

15/03/2012 - 10:11
Do consumers and suppliers have immediate access to your to all your product allergens, ingredients and nutritional information, 24/7? They should.  read more
Coffee category shows short term growth, presented by BMi Research

Coffee category shows short term growth, presented by BMi Research

15/03/2012 - 07:43
The coffee market saw relatively good growth (5.3%) during 2010, where this was driven by mixed instant, mixed ground and pure ground coffee volumes. This follows a fairly static market state in the two years prior to that.  read more
Retail buying: simplifying the terms of purchase

Retail buying: simplifying the terms of purchase

08/03/2012 - 08:10
The terms of purchase are integral to a retailer’s supply chain and the more simplified this process is, the easier it is for retailers to maintain tighter margins and optimise profits. The role of a retailer buyer is essential in making this work. read more
Private labels competing for market share in South African retail

Private labels competing for market share in South African retail

01/03/2012 - 08:09
Private labels are taking on a new role in retail, positioning themselves as higher quality products on supermarket shelves, rather than the “low quality’ option they were initially perceived to be. read more
Point Of Sale in the store of the future

Point Of Sale in the store of the future

23/02/2012 - 08:14
There is much talk about the store of the future and what this store might look like and how it will operate. Will it be a self-service store that only has self-checkout points and no staff? Will all the store signage take on the form of holograms and virtual displays? The list is as long as your imagination. read more
Clover: How to re-position an FMCG brand successfully

Clover: How to re-position an FMCG brand successfully

16/02/2012 - 08:12
Branded foods and beverages company, Clover, recently launched the “Way Better” campaign to communicate its new brand positioning statement to consumers. Fast-moving speaks to Clover’s Brands and Marketing Director, Dr Chris Lerm, about the general intricacies of re-branding and the best steps an FMCG company should take to position a brand successfully.  read more
Pick n Pay's CEO resigns

Pick n Pay's CEO resigns

09/02/2012 - 08:23
In a surprising statement Pick n Pay announced the resignation of its CE0, Nick Badminton, yesterday. The retailer said that Badminton would resign from the board at the end of the financial year.  read more
Building a better future in retail

Building a better future in retail

02/02/2012 - 08:32
I was fortunate enough to attend the National Retail Federation show in New York in January and what an experience it was. The scale of the US retail sector is simply jaw dropping and watching 26 000 delegates register for the event is a graphic representation of that.  read more
Retail marketing: solutions for in-store brand promotion

Retail marketing: solutions for in-store brand promotion

26/01/2012 - 08:25
Whether launching a new FMCG brand or rejuvenating an existing one, in-store promotion is essential for grabbing a consumer’s interest, ahead of the clutter and many other brands in-store, all competing for the same attention.  read more
Should retailers upscale their online offerings?

Should retailers upscale their online offerings?

19/01/2012 - 07:57
With online consumer spending on the rise in South Africa last year, brick and mortar retailers should jump on the bandwagon and capitalise on the Internet as a sales platform.  read more
What brand perceptions are retailers creating?

What brand perceptions are retailers creating?

12/01/2012 - 08:06
Marketing to consumers is at the heart of any retail business and although retailers may follow a similar procedure to roll out their marketing campaigns, the brand perceptions they create are often very different.  read more
Season's Greetings from fastmoving.co.za

Season's Greetings from fastmoving.co.za

21/12/2011 - 07:44
Fastmoving.co.za would like to wish you a relaxing end-of-year break, should you be taking leave during this time. We’re excited about what 2012 holds in the retail and the FMCG industries and look forward to bringing you the latest news and commentary. read more
The apple of retail's eye

The apple of retail's eye

15/12/2011 - 08:23
Moving into 2012, retailers are going to have to begin implementing the ambitious expansion plans set out in recent months. The bulk of new store openings by South African retailers will be taking place outside of our borders.  read more
Get unlimited hi-res pack shots and QR codes

Get unlimited hi-res pack shots and QR codes

07/12/2011 - 08:25
Fastmoving.co.za is about helping brands communicate with retailers and giving brand managers the tools they need to organise and store their electronic data.  read more
Is broadsheet advertising on its way out?

Is broadsheet advertising on its way out?

01/12/2011 - 08:27
The arrival of the Internet and all things digital has raised many debates about the future of traditional print media. SA’s biggest retailers would face a predicament if print media falls away in favour of its digital counterparts, since they make use of broadsheet price promotions as their staple print advertising diet.  read more
Do you have a short-term marketing strategy?

Do you have a short-term marketing strategy?

24/11/2011 - 07:40
Gaining a consumer’s loyalty is at the heart of most retail marketing campaigns as retailers battle it out to win over consumers and influence their buying habits. In South Africa, long-term programmes have typically been used to achieve this through loyalty cards and accumulative point systems.  read more
Do we need a joint approach to a renewable energy plan?

Do we need a joint approach to a renewable energy plan?

17/11/2011 - 08:10
The recent bids received for a renewable energy plan from 53 independent electricity producers should be good news for big business, particularly agribusinesses, given the fact that high electricity tariffs have a crippling effect on operating costs and profit margins.  read more
What is retail's link in recycling?

What is retail's link in recycling?

10/11/2011 - 08:12
Retailers play an essential role in the recycling chain. They are the last exit point for food packaging and should be the first point of entry for re-useable waste. read more
Agriculture: the key to our food security

Agriculture: the key to our food security

03/11/2011 - 08:20
Agriculture is one of South Africa’s most important industries and accounts for a large percentage of our GDP. It’s already a large employer, has potential to create more jobs and is a major driver of investment. read more
Which way will food prices go in 2012?

Which way will food prices go in 2012?

27/10/2011 - 08:19
Food price inflation is a fickle and difficult to track; it’s influenced by a complex web of interdependent factors that are subject to varying degrees of volatility, which rarely benefits consumers. read more
The challenges for retail in Africa

The challenges for retail in Africa

20/10/2011 - 08:05
Africa has become a prime destination for retailers in their quest to break into new markets. Our growing consumer populations combined with slower growth in developed markets, among other factors, all contribute to making it a sought-after business destination read more
Is retail in Germany getting smarter?

Is retail in Germany getting smarter?

13/10/2011 - 08:15
I was fortunate enough to visit Germany last month and spent a great deal of time speaking to retailers and visiting stores. I also had the opportunity to visit the Real – Future Store, which is an enlightening step into the store of the (not too distant) future. read more
Creating customer loyalty in retail

Creating customer loyalty in retail

06/10/2011 - 08:30
All retailers are faced with the difficult task of driving sales in specific periods for certain categories, regardless of what they’re selling. One way to do this that works particularly well is to implement short term loyalty programmers. Such programmes incentivise sales and get customers through a retailer’s doors.  read more
Sustainability in food and retail

Sustainability in food and retail

29/09/2011 - 08:06
Regulations set by the Consumer Protection Act have businesses in the food industry scrambling to ensure that their product packaging meets all the necessary requirements before the deadline in March 2012. read more
Keeping up to date with retail

Keeping up to date with retail

22/09/2011 - 08:15
With a number of upcoming events on our calendar, it’s an exciting time to be in FMCG and retail. Conferences, workshops and the like, play an important role in growing and shaping our industry.  read more
Capitalising on convenience

Capitalising on convenience

15/09/2011 - 08:21
Convenience stores offer evident benefits for consumers, like 24 hour access and ready-to-eat foods, but these C-Store formats also offer the opportunity for retailers to put greater emphasis on particular categories. International trends offer some comparable insights on how this can be successfully achieved.  read more
Nigeria: a new opportunity for retailers

Nigeria: a new opportunity for retailers

08/09/2011 - 08:17
The race for African retail dominance has begun. Nigeria, which is predicted to be the globe’s fastest growing economy between now and 2050, is a key destination. It is already clear which retailers are aggressively seeking their slice of the pie. read more
How to price better against the competition

How to price better against the competition

01/09/2011 - 08:06
Price optimisation is a business strategy for retailers to seriously consider implementing as it helps them improve margins and streamline the supply chain. But, more importantly, it provides retailers with a tool to make intelligent pricing decisions. read more
FMCG update: competition for turf

FMCG update: competition for turf

25/08/2011 - 08:11
Local food manufacturers will soon be challenged by two international FMCG players, namely Diplomat and Iffco. Iffco is a food manufacturer and distributor based in Dubai and has a presence in more than 85 countries. Diplomat is one of Israel’s largest FMCG distributors and has made its way into South Africa under an agreement with Proctor and Gamble (P&G). read more
Retail technology: concepts come to life?

Retail technology: concepts come to life?

18/08/2011 - 10:00
Electronic Shelf Label technology has, for some time, been a concept that could clearly deliver significant benefits and cost reductions to retailers but costs have made that investment case just a little too risky for most. read more
South African retail for the next six months

South African retail for the next six months

12/08/2011 - 10:39
Falling short of gazing into a crystal ball, one can only speculate what effects the recent global trends will have on consumer spending and retailers. On the whole conditions don’t look favourable, especially looking at durable and semi-durable items. Food retailers, on the other hand, remain more resilient through tough economic periods.  read more
Are overseas investors eyeing your business?

Are overseas investors eyeing your business?

28/07/2011 - 12:31
While reports suggest that consumer confidence has declined in South African retail, the recent international interest in South African retail and logistics paints a completely different picture.  read more
How big is your packaging footprint?

How big is your packaging footprint?

21/07/2011 - 11:24
As we become more conscious about sustaining our environment the product packaging consumers’ use today needs to be more environmentally sustainable than before.  read more
So, when will we be warned against watching TV?

So, when will we be warned against watching TV?

14/07/2011 - 08:52
South African authorities have recently announced three areas of proposed regulation aimed at helping consumers make informed choices when buying certain goods. These are a proposed ban on alcohol advertising, placing warning labels on energy drinks, and proposed shock advertisements for smokers.  read more
Pick n Pay knuckling down

Pick n Pay knuckling down

07/07/2011 - 11:06
This week Pick n Pay announced that it would be retrenching a shade over 3000 employees. I have no doubt that this would have been one of the most difficult decisions that management has ever made, Pick n Pay prides itself on its commitment to its people and its actions have proven time and time again that it goes the extra mile for the team. read more
Food Safety shake-up

Food Safety shake-up

30/06/2011 - 09:05
The recent outbreak of a deadly strain of E. Coli in Germany prompted the local Food Safety Initiative (FSI) to compile food product recall guidelines. These guidelines allow a product recall to be initiated by the food processor/supplier, or a regulatory body such as the department of health, or by a consumer complaint. This is an important and necessary measure, and my only criticism is, why did it take the outbreak of a deadly disease to instigate these changes? More concerning however, is the outbreak itself.  read more
In between the black and white of retailing

In between the black and white of retailing

23/06/2011 - 10:25
Many consumers, who have spent time overseas, particularly in Europe, may find themselves recognizing some familiar products on the shelves of local stores. That's because retailers have taken it upon themselves to import 'grey goods' to provide "wider choices with a range of lower-priced alternatives" and to build competition in "certain categories where large suppliers may dominate the market".  read more
Food Security

Food Security

15/06/2011 - 00:00
Food security is a global threat and it goes hand in hand with water security. Fresh water is a vital element in the food production process and is used intensely throughout. Because of its perceived abundance it is often used with abandon, and now the cost is being seen.  read more
Sustainable Development

Sustainable Development

09/06/2011 - 00:00
Sustainability is no longer a project undertaken by a small team within a company, it has become an integral part of doing good business. The results are measurable and executives are held to account, not just by shareholders or regulators but also by consumers. Sustainability is not just about minimizing the negative impact of a business but also about actively striving to make a positive impact on the environment and on the lives of those associated with the company.  read more
Can Pick n Pay do it alone?

Can Pick n Pay do it alone?

02/06/2011 - 09:50
Now that the Walmart deal has been approved it is only a matter of time before the South African retail landscape changes significantly. The giant’s entry will have implications for all South African retailers, it’s not just the grocery specialists who will find themselves under fire. Arguably the retailer with the most to lose from Walmart’s entry would be Pick n Pay. It poses the question: Can Pick n Pay afford not to do a deal with Tesco? read more
Interview with James House, CEO of 5one

Interview with James House, CEO of 5one

26/05/2011 - 12:47
We were fortunate enough to interview James House, CEO of 5one. 5one works with retailers and consumer goods businesses to deliver sales and margin improvements through developing and implementing a customer-centric business strategy and are the architects behind Pick n Pay’s Smart Shopper loyalty programme.  read more
Slow down in Retail sales

Slow down in Retail sales

19/05/2011 - 09:51
This week saw a somewhat predictable slow in retail sales. With sales slowing to just 5.1% year-on-year in March, down from 5.5% in February, it marks the third consecutive month of the downward trend. Although growth is still positive, if no momentum is found soon it could have an adverse effect on the economic recovery. That considered, an average growth of about 5% per month has been forecast throughout the year. read more
Performing well in difficult times

Performing well in difficult times

13/05/2011 - 06:32
Many business are subject to external influences that are not always purely economic. Food retailers are particularly exposed to these influences. read more
The New Fastmoving

The New Fastmoving

06/05/2011 - 00:00
This week marks the launch of the new and improved Fastmoving.co.za. While everyone else was off enjoying the extended Easter break our team was working away, tweaking and tinkering to get the new portal ready for its public debut.  read more