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The changing UX and CX landscape

13/09/2019 - 16:16

An exceptional customer experience (CX) builds a foundation of loyalty and trust. Similarly, a positive user experience (UX) encourages brand connections with people wanting to come back for more. And yet, local organisations must learn to embrace these more effectively to differentiate themselves from their competitors. 

When customers trust a business, they are far less likely to communicate dissatisfaction publicly. They are also willing to pay more if they feel the organisation prioritises relationships over revenue. A CX-centric approach helps companies understand their customers and market dynamics better. For its part, effective UX enhance... 

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Distell and AB Inbev square off in booze showdown

13/09/2019 - 10:28

Exclusive branding arrangements with liquor outlets and agreements with sports stadiums took centre stage at Competition Trib...

The role of the stokvel in the organisation

13/09/2019 - 10:14

South Africans are well-known for their participation in stokvel saving schemes where members contribute a fixed monthly amou...

Improving your restaurant's ambience with these 5 tips

13/09/2019 - 09:44

Owning a restaurant is much more than ensuring that your guests are well-fed. It is about the experience you offer your custo...

Footgear gets go-ahead to buy Edcon's footwear brands

13/09/2019 - 09:24

Footgear, the South African retailer of branded and non-branded footwear, on Thursday received the green light to purchase th...

Entries now open for the 2nd Sunday Times Lifestyle Gin Awards, in partnership with Makro

13/09/2019 - 08:39

The Awards celebrate the creators and retailers of locally and internationally crafted gins and variants. As with the inaugu...

SKYN® condoms launches new SKYN® 5 Senses variety pack

Did you know, our senses play a unique role in providing us with a clear picture of our surroundings? What we’re seeing, feeling, smelling, tasting and hearing. SKYN® condoms have released a NEW variety pack, offering a choice of 5 different condom variants to heighten experiences. READ MORE

Castle Lite introduces another world first extra cold innova...

Africa’s biggest premium beer brand, Castle Lite, premiered their latest development in cold innovation. The all-new Cold Lock is the only lab-tested, secondary packaging that keeps beer extra cold for three hours with no ice after refrigeration. READ MORE

Letibalm introduces new look and a new addition to the famil...

Blowing the nose frequently, because of allergies, colds or flu, can leave the delicate skin around the nose and lips chapped, red and sore. Letibalm, formulated specifically to protect and care for the lips, nose and the skin in-between, now has an improved formula and there’s a new addition to the family – new Letibalm Junior Nose and Li... READ MORE

Jordan launches leading sustainable toothbrush

Leading specialist Health & Beauty distributor, ACDOCO SA has announced that it will be launching Jordan’s award-winning Green Clean sustainable toothbrush range. 90% of the total product (including packaging) is made of recycled materials, minimizing resource use and giving materials a new life. READ MORE

Pioneer Foods in joint venture launch of all-natural sugar r...

Everyone knows that a diet high in sugar is damaging to your health, and contributes significantly to the obesity epidemic worldwide. Sugar has become public enemy No 1. But how does one find a suitable replacement when retail shelves are full of different sweeteners all claiming to be natural and healthy alternatives to sugar? READ MORE

Vital Health Foods launches premium range as wellness indust...

Bolstered by the overall category growth, Vital Health Foods – Africa’s leading manufacturer of complementary medicines and health supplements (IRI Aztec 2018) – has launched their new premium scientifically-formulated Vital Health Science range; a suite of health products that have been expertly formulated with high quality raw material... READ MORE

Halloumi Burgers with Zingy Slaw

Cook the halloumi just before serving to prevent a rubbery texture. READ MORE

Summer Berry Tarts

It’s the perfect sweet treat to any meal. Serves: 4 READ MORE

DHL expands Africa eShop to 34 countries across Sub Saharan ...

Since its initial introduction in April of this year, the DHL Africa eShop app has seen its user base grow rapidly, and within the first three months of operation, it had already been rolled out to 20 countries across Sub-Saharan Africa (SSA). DHL Express announced this week that the innovative mobile and desktop platform is now available in 1... READ MORE

Laser marking for nude, tattooed food

The drive toward naked produce is gaining momentum, with producers under immense pressure to respond to the growing calls to reduce plastic waste. It’s no small wonder, considering that from 1950 to 2015, cumulative plastic production reached a whopping 7.8 billion metric tons – giving us more than one ton of plastic per person on earth. READ MORE

DHL introduces new mobile app to further enhance customer ex...

DHL Express has announced the launch of an innovative mobile platform that will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience. READ MORE

SA company wins global award for “Most Innovative Warehous...

Butlers POS+ Logic, a Cape Town-based company that specializes in providing integrated Point-of-Sale logistics solutions, received global recognition in front of the greatest brands across the globe for being the “Most Innovative Warehousing & Logistics Solutions Brand” at the 7th annual Global Brands Magazine Awards held at Emperor’s Pa... READ MORE

SKYN® condoms launches new SKYN® 5 Senses variety packCastle Lite introduces another world first extra cold innovationLetibalm introduces new look and a new addition to the family - Letibalm Junior Nose and Lips Repair Fluid Jordan launches leading sustainable toothbrushPioneer Foods in joint venture launch of all-natural sugar replacement - Freesweet Vital Health Foods launches premium range as wellness industry booms

SKYN® condoms launches new SKYN® 5 Senses variety pack

Did you know, our senses play a unique role in providing us with a clear picture of our surroundings? What we’re seeing, feeling, smelling, tasting and hearing. SKYN® condoms have released a NEW variety pack, offering a choice of 5 different condom variants to heighten experiences. READ MORE

Halloumi Burgers with Zingy Slaw Summer Berry Tarts DHL expands Africa eShop to 34 countries across Sub Saharan AfricaLaser marking for nude, tattooed foodDHL introduces new mobile app to further enhance customer experience SA company wins global award for “Most Innovative Warehousing & Logistics Solutions Brand, 2019”

Halloumi Burgers with Zingy Slaw

Cook the halloumi just before serving to prevent a rubbery texture. READ MORE

 

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