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New retail report reveals South Africa's most customer-centric retailers

26/04/2017 - 12:20

A recent survey conducted by the global leaders in customer science, dunnhumby, titled the Customer-Centricity Index (CCI) reveals that South Africa’s most successful apparel retailers are those with a high focus on ‘customer-centricity’ defined as focusing on creating a positive customer experience by placing your customer in the centre of your retail decisions. According to the recent study, the local retailers that scored the highest on their overall customer-centricity score include Fabiani, Woolworths, H&M, Miladys, Markham, Cotton On and Mr Price.  

As the experts in customer and retail insights, dunhummby has identified seven pillars that customers highlight as the aspects of the shopping experience that matter mos... 

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Below-forecast earnings erode Pick n Pay shares

25/04/2017 - 11:25

While local grocers have in general seen a decline in their share prices in the past month, Pick n Pay has been hit the harde...

The rise and rise of pop-up shops and what it means for retail

24/04/2017 - 11:37

Pop-up retail has taken the UK by storm over the last few years, with temporary shops now proving a staple in many of the cou...

Africa is Pick n Pay’s second engine of growth

24/04/2017 - 09:04

Pick n Pay planned to open its first stores in Nigeria and Ghana within the next two years, the company said this week....

Hospital front shops help Clicks grow its footprint

21/04/2017 - 09:35

Taking over the front shops in Netcare hospitals helped Clicks grow its flagship brand to 600 stores at the end of February, ...

Retailers need to think like customers to meet delivery expe...

In a time of instant gratification where people are used to getting what they want when they want it, it’s imperative for companies to go back to the drawing board. They need to think about remapping their customers five W’s (Who, What Where, When & Why). READ MORE

Shoprite creates over 150 new jobs in Khayelitsha

Shoprite is bringing its promise of everyday low prices to customers in Khayelitsha, Cape Town, on Thursday, 30 June 2016, when it opens its doors at the newly built Thembokwezi Centre. READ MORE

Just one click – Clicks online shopping now available in S...

Clicks, South Africa’s leading health and beauty retailer, is making shopping for your favourite pharmacy, health, home and beauty products even more convenient – with the launch of their online store. READ MORE

Baby Friday at Checkers Hyper brings massive savings

This Friday the 13th you will experience no bad luck when visiting your local Checkers Hyper store - with one-day only specials that will see price cuts of up to 50% on a wide range of baby products. READ MORE

Shoprite and Checkers customer’s #ActForChange

Shoprite and Checkers customers have helped raise R200 000 for drought-stricken communities across South Africa over two months since March 2016. The funds raised will be used to drill new boreholes, refurbish broken ones,... READ MORE

Financial support available to students

The Shoprite Group, which annually offers bursaries to the value of almost R20 million will be visiting the General and Accounting Career Fairs taking place at the University of the Western Cape’s Main Hall in Bellville, Cape Town on Wednesday and Thursday, 20 and 21 April. READ MORE

Retailers need to think like customers to meet delivery expectationsShoprite creates over 150 new jobs in KhayelitshaJust one click – Clicks online shopping now available in SA!Baby Friday at Checkers Hyper brings massive savingsShoprite and Checkers customer’s #ActForChange Financial support available to students

Retailers need to think like customers to meet delivery expe...

In a time of instant gratification where people are used to getting what they want when they want it, it’s imperative for companies to go back to the drawing board. They need to think about remapping their customers five W’s (Who, What Where, When & Why). READ MORE

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