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Forget personalisation: individualisation is the new frontier of customer engagement

18/10/2018 - 09:23

According to a Dimension Data survey, 13% of companies self-rate the delivery of their customer experiences a healthy nine out of 10; the same survey, however, found that a third of companies aren’t even able to track customer journeys.  

This disconnect between perceived and actual capabilities has created an environment of mass-scale customer offers that at best distinguish customers by gender, age or g... 

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How poor customer service impacts the retail customer experience

17/10/2018 - 09:31

Picture the situation: you're on the phone with customer support. You speak to a representative who can't help you. Your call...

Reasons for your small business to consider automation

16/10/2018 - 08:42

In recent years, automation has been on the tip of many business owners’ tongues. While it’s certainly a big corporate bu...

SA retailers likely to start tracking consumers in-store using facial recognition

15/10/2018 - 11:18

Traditional retailers cannot compete with online retailers when it comes to price and merchandise and need to bring something...

SA retailers likely to start tracking consumers in-store with facial recognition

15/10/2018 - 11:12

Traditional retailers cannot compete with online retailers when it comes to price and merchandise and need to bring something...

A national PET footprint

Mpact’s plastic division comprises of business clusters serving various markets through the use of diverse technologies and raw materials. READ MORE

ACDOCOSA appointed exclusive distributor for Alpecin & Plan...

Specialist Consumer Packaged Goods brand-custodian distributor, ACDOCO South Africa (“ACDOCOSA”), has been appointed as exclusive Southern African distributor by Dr. Wolff, a German research-based consumer health company for its Alpecin and Plantur hair care products. READ MORE

There’s a specialist in the kitchen

The kitchen wears many hats – it’s where preparing and cooking meals takes place, it’s a place for family and friends to hang out, a computer room for paying bills, and even a children’s art museum! Plush Supreme has launched a specialist household range to make sure that the epicentre of most homes always stays clean and hygienic. READ MORE

Refurbish your carpets with the NEW Plush Supreme Carpet Car...

Are your carpets in need of a complete cleaning overhaul? The new Plush Supreme Carpet Care Range, which includes a Carpet Foam Stain Remover (R49.99, 300ml), Carpet Shampoo (R49.99, 1L) and Carpet Spot & Stain Remover (R49.99, 500ml), acts really fast, removing tough dirt and stubborn stains. READ MORE

Let Appletiser bring some romance into your life with their ...

This March let Appletiser add a little spice to your life with their innovative, interactive and exciting new limited edition 275ml collectable pack. READ MORE

Christmas: Hottest gifts for children this year are largely ...

Technology is the name of the game this year when it comes to Christmas gifts for Children. READ MORE

A national PET footprint ACDOCOSA appointed exclusive distributor for Alpecin & PlanturThere’s a specialist in the kitchenRefurbish your carpets with the NEW Plush Supreme Carpet Care RangeLet Appletiser bring some romance into your life with their limited edition 275ml collectable pack and exciting new Augmented Reality technologyChristmas: Hottest gifts for children this year are largely tech-driven

A national PET footprint

Mpact’s plastic division comprises of business clusters serving various markets through the use of diverse technologies and raw materials. READ MORE

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