New Centralised Control Tower heralds a new era for ID Logistics
Issued by P and P Communications on behalf of ID Logistics - May 30th 2018, 16:23
ID Logistics South Africa, part of the international contract logistics group, has installed a Centralised Control Tower at its head office in Boksburg, Gauteng to manage operations for its growing client base across the country.
Adrien Faye, National Transport Planning & Execution Tracking Manager at ID Logistics SA, has been responsible for rolling out and supporting similar projects for the global group in France, Belgium and China. “We started the planning for the Centralised Control Tower in South Africa in July 2017 and by January this year, we had established our centralised transport planning department at our head office.”
During 2017, ID Logistics deployed ZENO mobile software, which is an online web scheduler for same and next day planning of vehicles and deliveries, with built-in workflow management. “This helps to manage both the planning and execution with real-time events through the use of alerts, automatic adjustment of existing schedules following events. It integrates with the handheld mobile devices and backend financial system, which enables our mobile workforce to receive alerts, downloadable schedules, signatures-on-line, as well as a lot more functionality,” said Faye.
Hand-in-hand with ZENO is the company’s optimisation programme, based on PLATO, which is a suite of enterprise-level planning software modules that provide superior transport management, route optimisation and resource utilisation.
“It enables us to model complex transportation operations, including shift changes, external contractors, loading bays, variable stop times based on loading and offloading profiles and more. Its ability to interact with other systems, integrate with multiple tracking and GPS service providers ensures that we have total control of the logistics’ process – from start to the finish. This has benefitted our client base, which includes brands such as Danone, Nestlé, Woody’s, Mayo, Deneys Swiss, BRM Spar, OK Foods Division, Sir Fruit, to name a few,” he added.
According to Faye, the major benefits of a centralised facility is visibility of the clients’ orders through its entire journey from collection to delivery, as well real-time track and trace capabilities and effective monitoring of the drivers and vehicles. “This managed transport service means that we can totally orchestrate operations, and receive real-time analysis which can result in enhancements and cost savings. In addition, communication between all parties, including clients, has improved,” he said.
“It has been a large project,” said Faye, “Previously we had our customer support team, planners, and managers based in the different regions. We now have consolidated all our resources in the same office, which will not only enhance efficiencies through standardisation of processes and controls but also allow us to cross-leverage with systems and concepts and move from a uni-task to a multi-task and multi-knowledge based operation. While rationalising the headcount, we also took the opportunity to increase the quality of resources and expertise.”
With four months of operation under their belt, Faye is optimistic that the real benefits of the centralised facility will kick in over the next six months in the build-up to the festive season. “We are looking at optimising our fleet of truck, and providing our clients with valuable reporting that could impact positively on their supply chain,” he said.
According to ID Logistics SA’s Managing Director, Etienne Juillard, the time was right to take the company to the next level after the successful installation of this optimisation programme and move to a Centralised Control Tower.
“Adopting innovation and technology is part of our group’s ongoing strategy to add value to our clients who all operate in an extremely cost competitive market,” he said. “The combination of technology and our new centralised facility will enable us to ramp up our operations in preparation for servicing some large FMCG and retail brands in South Africa.”
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