Outsourcing Facilities Management at retail outlets
Issued by P and P on behalf of Bidvest Facilities Management - Feb 2nd 2016, 10:48
“Integrated outsourcing is at the forefront of purchasing patterns, both locally and internationally,” says Derek Jack, Chief Sales and Marketing Officer for Bidvest Facilities Management. “It’s about buying multiple services from one service provider with the objective of driving down costs, and simplifying processes.”
Bidvest Facilities Management provides integrated FM services to over 100 retail outlets in shopping centres for a leading telecoms provider, as well as 800 forecourts for a petroleum company.
Integrated FM services cover technical maintenance and engineering which include four key areas, which comprise building and civil, heating, ventilation and cooling (HVAC), and fire and security.
Jack says that key to the success of delivering these services are a highly skilled workforce with technicians who can multi-task and trouble shoot across all four areas.
“This improves the consistency and quality of our service, cuts down on the number of callouts and on response turnaround times,” he says.
The company has a national reach with technicians available in very remote and rural areas, backed by a 24/7/365 call centre.
“We approach our clients in a pro-active way. We look at structured maintenance plans that are tailor made to their needs, as well as supplementary ad hoc emergency support.”
“Our skilled technicians coupled with our national footprint and large customer base give us the competitive edge on pricing and quality of service,” he adds.
Another innovative development is the company’s paperless approach. Their workflow management system uses mobile devices to receive and deploy calls to technicians. Instructions are uploaded onto the mobile device, which the technicians use to get sign off and closure on the job. This system gives customers peace of mind, as they can log in and in real-time see what progress is being made in terms of their particular problem.
“We use SAP as the backbone to our workforce management and service desk system, which allows our customers to select the method of engagement – email, dial-in, an online login portal, or a combination of the three, with various tracking and reporting options as well,” says Jack.
This integrated FM service provides support for property managers, as their assets and infrastructure is taken care of operationally on a day-to-day basis. “It’s not about one hat fits all,” he adds, “Some customers only use our service desk system, while others use our full integrated FM services.”
Jack adds that the integrated FM approach is important for the petroleum forecourts because the safety and health standards are exceptional stringent due to the storage of fuel underground. “The risks in this environment are high so they need to know that a reputable company with a flawless track record of safety in their environment is looking after their assets.”Click here for more information on Bidvest Facilities Management
The ongoing maintenance of buildings is time-consuming and a hassle for most property managers, owners and facilities managers. For this reason, Bidvest Facilities Management, one of the largest Facilities Management solutions companies, has expanded its end-to-end integrated Facilities Management services to offer Mobile Maintenance to the broader market.
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