Advertise with fastmoving.co.za
 
 

What online shoppers want: fast and free delivery
What online shoppers want: fast and free delivery

What online shoppers want: fast and free delivery

SERVICES NEWS

BusinessTech.co.za - Sep 15th 2014, 09:42

Free delivery, in a shorter amount of time, ranks as the top desire for online shoppers in South Africa, according to three new surveys. 

One of the surveys, conducted by e-commerce service fulfilment group, ParcelNinja, asked over 5,000 online shoppers about their delivery expectations of online retailers.

Of all expectations, free delivery topped the list as the most important feature by respondents, followed by the option to track packages in real time, and having purchases arrive on the same day.

According to the survey findings, a majority of online shoppers (88%) said that they would buy more products online if delivery was faster, with 86% indicating they would pay more for same-day delivery.

Among the biggest gripes held by respondents is that estimated delivery times are too vague, while communication regarding deliveries is poor.

Damaged packaging and late deliveries are also among problems that respondents said online retailers need to sort out.

According to data from logistics company, Aramex, over 35% of shopping carts are abandoned when estimated delivery times stretch past 8 days.

Close to 15% are abandoned when deliveries are estimated to take 5-7 days, with 6% of sales lost when delivery takes 3 days.

In an Aramax survey of 1,000 respondents, the company found that 31% of online shoppers desire a fixed delivery date for packages more than anything – even more than same-day delivery (8%).

In a separate survey, with 2,500 respondents, free shipping (77%) was reported as the biggest draw to keep shopping online.From 2014 Copyright, BusinessTech. All right reserved. 

Related News

Zara launches online store in South Africa
19/09/2019 - 11:58
Zara has launched its online sales in SA through its dedicated website zara.com/za. This marks an important milestone in the expansion of Zara’s integrated store and online platform into markets where it already has a store presence.

Pick n Pay launches collectable Rugby Super Cards
19/09/2019 - 11:28
Local sports fans can once again feel part of the upcoming rugby tournament thanks to the launch of Pick n Pay’s new Rugby Super Cards.

The V&A Waterfront’s Victoria Wharf is SA’s greenest shopping centre
19/09/2019 - 09:13
The V&A Waterfront’s far-reaching waste management and recycling practices has earned the property a prestigious Green Buildings Council of SA (GBCSA) 5 Star Green Star Existing Building Performance v1 certification (EBP v1) for the popular Victoria Wharf Shopping Centre – the highest rating for any existing shopping centre in South Africa.

Ackermans launches ‘Moms4Moms’ educational platform to give mothers a helping hand
16/09/2019 - 14:03
According to a 2017 Statistic South Africa report, 61% of South African children are raised by only their mothers. This reveals that the majority of South African women have to navigate single-parenthood, as well as being the sole provider for their families.

Rhodes Food Group's turnover rises amid healthy international growth
16/09/2019 - 11:14
The international turnover of Rhodes Food Group, which makes Bull Brand corned meat and Bisto gravies, rose 13.4% in the 10 months to end-July, boosted by a weaker rand and exports of fruit snacks to the US.