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How to get the best results from service providers

Aug 21st 2013, 08:14

How to get the best results from service providers

Global supply chain expert shares his insights with SA professionals

Service providers like consultants, technology firms, logistics specialists and contract manufacturers play a crucial role in how most companies’ extended supply chains operate today. But many firms struggle to manage these suppliers.

International supply chain pundit Kevin O’Marah stresses that the importance of getting this right is so great that a whole methodology has grown up over the past decade or so under the twin banners of “supplier performance management” and “supplier relationship management”.

The challenge, O’Marah contends, is for companies to manage their service providers in a way that delivers optimal value for money for their customers and enables their businesses to grow and prosper in a competitive marketplace. He shared his insights on this with South African business professionals at a series of presentations hosted by IMPERIAL Logistics, where he also discussed the findings of the latest research on the subject conducted by SCM World, the leading global community of senior supply chain professionals.

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August 2013
Imperial Logistics
IMPERIAL Logistics, a division of the JSE listed IMPERIAL Group is a global logistics and supply chain leader that moves business and industry through innovation, inspiration and foresight. Find out more
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