Research reveals SA's love for loyalty programs. Canal Walk celebrates local talent. Shoprite brings much-needed relief. Online shopping grows in SA.

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The age of the customer

Businesses focused exclusively on earning are not going to survive the new era. Keeping the customer at the centre point of all the activities is the present and future of all businesses, no matter how de-layered, outsourced, virtualised or re-imagined business becomes.

Customer experience is a defining characteristic of companies today and good customer experience can shift the market entirely. That’s because customers are not just looking for products, they want a seamless user experience, excellent support and the kind of interaction that allows them to build a smarter and faster future. This behaviour has shifted the entire focus of industries—it is truly the age of the customer.

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Edgars parent to close Boardmans, La Senza and other chains in recovery plan

Edcon Holdings’ latest recovery plan includes closing chains including Red Square cosmetics and La Senza lingerie and attempting to lure their customers to its flagship Edgars clothing stores.
Cautious SA consumers are spending more on Pharma goods, Mastercard survey shows

South Africans spent less on food and more on pharmaceuticals in April, according to credit and debit card issuer Mastercard.

Spree and Superbalist merge to create larger, more focused fashion platform

Media24 and announced that they will merge their online fashion brands, Spree and Superbalist, creating an exciting online fashion platform for South African consumers.
Illicit tobacco sales will cost SA R7bn this year, says Tisa

Tobacco Institute report claims suspended SARS commissioner Tom Moyane turned a blind eye to the illicit cigarette industry.
TFG named ‘Retailer of the Year’ at 2018 Canal Walk Retail Excellence Awards

Fashion and lifestyle retailer, TFG walked away with the prestigious ‘Retailer of the Year’ award at the 2018 Canal Walk Retail Excellence Awards. The Group has 26 stores trading in the shopping centre, representing all of its local brands.
State under fire over lax food safety regulations

After the recent listeriosis outbreak that claimed the lives of more than 200 people, the department of health has come under fire for lax food safety legislation.
Long4Life acquires leading footwear and clothing brand, Rage

Investment company Long4Life is delighted to announce its acquisition of the entire issued share capital of Rage Distribution Proprietary Limited (Rage).
Moody’s cautions SA against debt trap

Credit ratings agency Moody’s Investors Service has cautioned that if the rand continues to weaken, SA may struggle to raise funds and service its foreign debt, although its vulnerability to tightening global financing conditions remains low.
Canal Walk celebrates local talent with My Story My Style campaign

The super-regional shopping centre steps away from the traditional norms of marketing and shakes things up with an innovative initiative to speak to its shoppers.
Amazon takes a page from Toys ‘R’ Us with a holiday catalogue is looking more and more like a traditional retailer.

Loyalty is more than marketing, it’s a mindset

Marketers think of loyalty as a technology platform or a marketing campaign; they think it’s a demand or a lever to produce higher revenue, but it’s so much more. In its most successful iteration, loyalty is a mindset permeating all aspects of business.
UK fashion sector could lose £350m over coming year

The UK fashion market could fall in value by £350 million in the next 12 months, according to new data. According to projections from Kantar Worldpanel, while overall shopper numbers have increased.
Popular promotion ideas for shopping mall stores

With online shopping taking the retail market by storm, it’s not always easy to get new foot traffic to your shopping mall store. Or existing foot traffic for that matter.
H&M plans further price cuts as it struggles to get a handle on unsold stock

H&M plans to cut prices further as supply problems hamper the Swedish company’s ability to respond to fast-changing fashion demand, swelling its stockpiles of unsold clothing.
How to get more online product reviews in 4 easy steps

Every new startup is desperate to get online and build their online presence. That’s great, but online marketing is about more than awareness - it is about engagement.
Nike returns to solid growth despite drop in Converse sales

Nike has returned to growth reporting a double-digit rise in revenues during its fourth quarter thanks to strong international sales.

SA’s Table Mountain restaurants adopt Sureswipe's 1-second tap & go payment solution

South Africa’s iconic Table Mountain, recognised as one of the New 7 Wonders of Nature and internationally acclaimed as a top tourist experience, has a fast-moving food & beverage (F&B) environment. Approximately 1.2 million transactions per annum take place - this is made up of card and cash payments by local and international tourists who eat and drink as part of their Table Mountain experience.
Nederburg presents: Stories with Phil Liggett

The Nederburg winery in Paarl in South Africa’s Western Cape wine region, exclusive wine partner to Team Dimension Data cycling for the Qhubeka non-profit organisation, will be releasing a series of daily video vignettes featuring none other than Tour de France commentary legend, Phil Liggett.

The perfect solution for tamper-evident marking of assets

Traceability Solutions stocks a variety of tamper evident, laser markable materials which is generally used as a tamper evident label for high-security applications and asset registry marking.
The cost-effective way to streamline traceability

The world’s first print and apply labelling system capable of attaching printed barcodes to adjacent sides of a case, as recommended by GS1-128 and without major disruption to existing production lines, is now globally available from Markem-Imaje, and locally from Pyrotec PackMark.
Fighting against counterfeit pharmaceuticals

Counterfeit pharmaceuticals are a major problem for the proprietary pharmaceutical industry causing loss of revenues, damage reputations, and pose significant health risks to consumers, with the WHO estimating one million people die every year from counterfeit drugs. They also pose indirect costs to society as counterfeiting often supports organised crime.

Chinese-Style Citrus Roast Chicken

Try this zingy version to please a crowd.
Almond Affogato

An indulgent upgrade on an iced coffee.

Shoprite brings much-needed relief following escalating petrol price

As South Africans brace themselves for yet another petrol price increase to a record R16 a litre, the Shoprite Group is working hard to keep prices low and subsidise prices where it can to bring relief to consumers who are feeling the effect of escalating petrol prices and other rising costs on their pockets.

PASA International Payments Conference

A bi-annual event hosted by the Payments Association of South Africa (PASA). This thought-provoking and insightful program will showcase the in-depth views from participants on the latest industry developments, applications and technologies.​

31 July 2018 - 2 August 2018
Sandton Convention Centre – Johannesburg
CEM Africa Summit

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. The show takes place on the 1-2 August 2018 at the CTICC in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa.

1 August 2018 – 2 August 2018
CTICC – Cape Town

Convenience Retailing Summit

Through two days of presentations, interactive breakout sessions, case studies and Q&A sessions, and timed to coincide with Talking Retail’s Retail Industry Awards for greater networking opportunities, you will be part of the most comprehensive convenience event ever staged.

26 September 2018 - 27 September 2018
CGCSA Summit

The CGCSA Summit programme offers a unique opportunity to network with the CEOs and top leaders from some of South Africa’s most successful retailers and manufacturers and get inspired by an exceptional line up of speakers and industry experts.

14 November 2018

Nicolene Di Bartolo

Nicolene Di Bartolo develops and delivers strategic recruitment solutions that are innovative, robust and effective. Our executive search and management appointment services are trusted by leading employers, both locally and internationally.
Strategy Recruitment Marketing

Strategy Recruitment Marketing, tailor-made alternative recruitment solutions, the latest recruitment practices and technology, cost-effective impactful results.

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