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CONTACT CENTRES NEWS ON FASTMOVING

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Make your contact centre your epicentre for e-commerce

Make your contact centre your epicentre for e-commerce

12/09/2019 - 11:47
Many companies realize the opportunity to develop and leverage their e-commerce prospects, but in fact, there is an even greater opportunity to make the contact centre the ‘central command’ behind e-commerce and bring this revenue-building stream into the customer experience line of fire. read more
AI to change contact centre customer experience

AI to change contact centre customer experience

15/08/2019 - 10:05
With investments in artificial intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. It is especially in the contact centre industry where it can be used to greatly enhance the customer experience (CX). And yet, AI is not such a new thing. read more
How to transition from reactive to proactive customer service

How to transition from reactive to proactive customer service

28/06/2017 - 16:19
Getting to a place where the majority of your customers never have to contact you for support queries is the Holy Grail of customer service and something achieved by very few customer-facing brands. read more