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Christmas is coming: 3 ways retailers can ensure a more profitable festive season

Christmas is coming: 3 ways retailers can ensure a more profitable festive season

14/10/2019 - 10:29
According to Stats SA, retail figures for December 2018, showed an annual decline of 1.4% instead of the expected 2.1% growth. It seems like brick-and-mortar stores are battling against depleting footfalls and decaying consumer confidence.  read more
It’s time to close the media spending gap between digital and television

It’s time to close the media spending gap between digital and television

01/10/2019 - 14:46
Up until a few years ago, marketers worked on the assumption that digital reached a small audience of high-income earners while television served the mass market. That picture has changed dramatically over the last five years, and the time has come for brands to rethink how and where they allocate their media budgets.  read more
The Co-op takes convenience retailing digital

The Co-op takes convenience retailing digital

26/09/2019 - 10:15
The Co-op has launched a new smartphone app which it claims is the future of convenience retailing as it gives its members digital access to offers and services for the first time. read more
HomeChoice launches state-of-the-art e-commerce platform

HomeChoice launches state-of-the-art e-commerce platform

02/09/2019 - 12:31
HomeChoice International PLC, a leading provider of innovative Retail and Financial Services products, and the largest home-shopping retailer in Southern Africa have partnered with Oracle, to launch a new eCommerce website hosted on Oracle Cloud Commerce (OCC). OCC is a new commerce platform from Oracle, built as a cloud-based software-as-a-service platform from its popular on-prem solutions, ATG and Endeca search.  read more
Customer led digital innovation strategies for sustainable growth

Customer led digital innovation strategies for sustainable growth

26/08/2019 - 15:24
Global economies are under pressure and leaders are constantly on the search for ways to improve customer experience, innovation, and growth. read more
Trends helping fashion retail SMEs scale up

Trends helping fashion retail SMEs scale up

23/08/2019 - 10:54
Retail is going through change along with the rest of the digital world - but it’s one of those touchy-feely zones, where online does not always size-up to an actual shopping experience.  read more
Identity and access management has business on high alert

Identity and access management has business on high alert

24/07/2019 - 10:14
Identity and Access Management (IAM) is now a must in commerce and the need to protect digital assets (most notably data) is driving the development of solutions and widespread adoption, irrespective of the size of the business. read more
Transforming the customer retail experience with future fit technology

Transforming the customer retail experience with future fit technology

26/06/2019 - 09:19
Although the South African retail sphere is currently hindered by a slow economy and weak consumer confidence, technology is presenting opportunities to radically transform the customer experience and boost bottom line sales.  read more
How SME's can switch to digital to survive

How SME's can switch to digital to survive

04/06/2019 - 11:20
As an SME, you understand all too well that digital has become the cornerstone of doing business today. With technology permeating every facet of an organisation, irrespective of size or industry sector, you must embrace it or risk losing momentum against competitors. read more
Digital disruption is coming for SMEs

Digital disruption is coming for SMEs

31/05/2019 - 09:12
According to new research by Ricoh South Africa, small and medium-sized businesses (SMEs) are in danger of failing if they don’t adapt to digital disruption, regulatory requirements and the economic shifts that are fundamentally changing their markets.  read more
5 critical steps for a successful BI implementation

5 critical steps for a successful BI implementation

20/05/2019 - 09:55
Decision-makers understand that data drives the digital business. And one of the most efficient ways to extract value out of this is through business intelligence (BI). But in a real-time world, companies can ill afford to spend months on an implementation. However, by following several essential steps, turnaround time can dramatically improve, yielding results faster. read more
Phygital: 6 ways to adapt, or die

Phygital: 6 ways to adapt, or die

06/05/2019 - 10:34
Innovative phygital business models, where bricks and mortar and digital seamlessly integrate, are popping up across the globe. But the best phygital experiences still remain aligned with old-school sales strategies: Customer attraction, retention, engagement, experiences, loyalty and the brand itself. The factors which keep shifting are shopping behaviour and new technology. The upshot is: to keep in the retail game, phygital is the way to go and it’s currently an adapt or die situation.  read more
5 ways digital technology is reshaping the needs and expectations of SA’s young consumers

5 ways digital technology is reshaping the needs and expectations of SA’s young consumers

03/05/2019 - 15:00
We’re seeing the needs, expectations and behaviours of young South African consumers evolve at a pace that threatens to leave brands behind. As centennials – or Generation Z – move into the workforce and become the next wave of consumers, brands will need to rethink many of their assumptions about what customers want. read more
Go digital or die, companies warned

Go digital or die, companies warned

22/02/2019 - 11:03
The SA digital market has long played second fiddle to its traditional counterparts, but that is all about to change. read more
Digital sponsorship provides good ROI

Digital sponsorship provides good ROI

21/02/2019 - 14:57
South African organisations are upping their investment in digital advertising, with the total value of internet advertising growing 16.5% to R5.14bn in 2017, according to PwC’s Entertainment & Media Outlook: 2018 – 2022. As they increase their spending on digital, the question of how to improve return on investment (ROI) from this channel is top of mind for brands.  read more
Digital communication is key to good customer experience, here’s how to get it right

Digital communication is key to good customer experience, here’s how to get it right

19/02/2019 - 08:19
Over the past few years, companies have started paying increasing amounts of attention to customer experience (CX). While the idea behind it (customers will keep coming back to a business if they have a good experience), is hardly new, it’s become more and more of a science.  read more
6 Ways to win with CX

6 Ways to win with CX

06/02/2019 - 10:35
As each new app or tech gadget appears on the horizon, keeping the Customer Experience (CX) fresh and relevant becomes more complex. But making and retaining customers in 2019 is not just about keeping up with the sophisticated robotics of the 21st Century. Yes, branding and selling is knowing what and how technology can assist in the CX experience but it’s also ensuring there’s a human and emotional connection with the consumer every step of the way. read more
Driving mobile and card acceptance among informal retailers holds the key to scaling cashless payments in SA

Driving mobile and card acceptance among informal retailers holds the key to scaling cashless payments in SA

05/12/2018 - 09:57
Despite the majority (77 percent) of adult South Africans owning bank accounts, more than half of the total value of all consumer transactions in the country are still conducted in cash. This suggests that being formally banked may not be enough of an incentive for consumers to move away from cash. Accelerating the pace of migration from cash to digital and card payments must be a priority for catalysing economic growth.  read more
Closing the gap between browsing and conversion

Closing the gap between browsing and conversion

27/11/2018 - 09:27
Digital tactics are designed to bring brands to the fore of consumers’ minds, and the world of online shopping is no different. A recent experiment by Google and Travelstart measured the impact of dynamic remarketing – campaigns which show previous website visitors ads featuring the products or services they viewed on the site. read more
SA consumers swarm online but still lag way behind international trends

SA consumers swarm online but still lag way behind international trends

26/11/2018 - 08:13
It’s too early to say to what extent Black Friday sales have boosted retailers’ bottom line but there is no doubt that South African consumers are increasingly turning to tech-enabled solutions for their regular dose of retail therapy. read more
Black Friday offers: Sunday Times

Black Friday offers: Sunday Times

23/11/2018 - 08:30
This Black Friday, you can get a recurring Sunday Times Digital monthly subscription – including all of the above PLUS access to Times Select, our digital daily edition published at 5am every weekday – for only R48 per month, which is 40% off the usual price of R80 per month. read more
Brand scan app brings logos to life

Brand scan app brings logos to life

02/11/2018 - 08:15
Soon, scanning a favourite logo will bring it to life. LogoScan, an augmented reality-enabled app, is set to hit SA, bringing consumers within an arm’s length of engaging with brands in enhanced reality.  read more
Ways technology empowers retail staff

Ways technology empowers retail staff

24/10/2018 - 10:50
The more technology changes, the more customer behaviours change too. So, in order to keep up with your customers’ needs, you need to empower your employees in a time of digital transformation. read more
Scottish Leader presents perspective-shifting digital experience

Scottish Leader presents perspective-shifting digital experience

18/10/2018 - 14:19
Scottish Leader, the famous whisky brand known for challenging perspectives to realise richer possibilities, has just launched a creative digital tool that recognises facial expressions when participants are presented with a range of provocative images.  read more
How poor customer service impacts the retail customer experience

How poor customer service impacts the retail customer experience

17/10/2018 - 09:31
Picture the situation: you're on the phone with customer support. You speak to a representative who can't help you. Your call gets forwarded to another agent. So you start your story over from the beginning and explain what you need to get out of the call. They can begin a process but will really need another team to jump in to complete. Another agent takes up your case and again you explain your situation as well as a summary of the two previous calls. read more
SA retailers likely to start tracking consumers in-store using facial recognition

SA retailers likely to start tracking consumers in-store using facial recognition

15/10/2018 - 11:18
Traditional retailers cannot compete with online retailers when it comes to price and merchandise and need to bring something to the table that online retailers cannot. read more
Woolworths launches in-app shopping

Woolworths launches in-app shopping

28/09/2018 - 14:22
Woolworths has launched in-app shopping through its integrated lifestyle app, which the group says now makes it the most comprehensive retail app in the country. read more
The time has come for digital transformation

The time has come for digital transformation

17/09/2018 - 11:32
Using technology to drive business transformation is hardly a new thing. In fact, reducing paper and automating processes are goals many organisations share. Yet, change has been slow in coming with some decision-makers even resisting digitalisation. This needs to change if organisations are to unlock new insights from their data. read more
Disruptive, digital era demands new business models

Disruptive, digital era demands new business models

14/09/2018 - 08:29
In 1980, the average life expectancy of a firm in the Fortune 500 was around 38 years. Today, it is less than 15 years and declining all the time, says Sean Culey, a globally recognised business transformation expert and author. He believes that companies aiming to thrive in the new, disruptive, digital era must transform their business models. read more
Partnerships help retailers move from bricks to clicks

Partnerships help retailers move from bricks to clicks

11/09/2018 - 11:29
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of ‘in-store’ retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise by establishing parallel online presences.  read more
5 ways to capture shopper attention and drive sales

5 ways to capture shopper attention and drive sales

10/09/2018 - 08:44
According to recent research, 60% of Generation Z, who are by definition digital natives, prefer to purchase in-store. This may come as a shock to some but the challenge for retailers is how to make the best of the in-store shopper experience to capture these on-site customers and drive sales. read more
Target enjoys strongest sales growth since 2005

Target enjoys strongest sales growth since 2005

04/09/2018 - 14:57
Retailer Target reported a 6.5 percent same-store sales spike in the latest quarter, its biggest growth in 13 years. read more
Driving the in-store brand experience

Driving the in-store brand experience

27/08/2018 - 10:55
In the highly competitive environment of in-store advertising, brands are contesting limited market share. Consumers have become more discerning of what they buy owing to the availability of product information online. It is therefore imperative to cut through the clutter and create a 360-degree retail experience. read more
 Are SA retailers ready for the Connected Retail revolution?

Are SA retailers ready for the Connected Retail revolution?

27/08/2018 - 09:50
A wave of innovation is sweeping the retail sector, both abroad and in South Africa, and Deloitte is addressing this trend with the creation of a Connected Retail experience at its Deloitte Greenhouse innovation space in Cape Town.  read more
Why online shopping is the preferred shopping medium

Why online shopping is the preferred shopping medium

23/08/2018 - 11:07
Online shopping is the new norm, not necessarily for the customer service perks or specials you receive from signing up for a newsletter, but because of the convenience. Time is essential for consumers who are already struggling to juggle work hours with family time, hobbies and chores around the house.  read more
Re-thinking your packaging design for the new digital consumer

Re-thinking your packaging design for the new digital consumer

21/08/2018 - 11:15
iCitizens; Millennials; digital natives; call them what you will, but if your business model is still trying to catch up with what ‘them confounded Millennials’ want in packaging, you are going to get left behind by a new “generation” of Digital Nomads. And it has less to do with age and more to do with their increased buying power, tech savviness, global connectedness, environmental concern and an insatiable craving for instant gratification and the experiential. read more
The science behind engaging and relevant digital signage content in-store

The science behind engaging and relevant digital signage content in-store

20/08/2018 - 10:27
You might think that the magic formula to great digital signage content equals awe-inspiring visual effects and hours of animation. This formula might be visually appealing and might make your customers look but will it inform and influence their buying decisions? Probably not.  read more
How to manage sustainable omnichannel growth in retail

How to manage sustainable omnichannel growth in retail

31/07/2018 - 09:06
In today’s consumer landscape, customers can shop from anywhere at any time. The proliferation of technology-driven purchasing means retailers are expected to keep up with the always-connected, digital-savvy shoppers. This demographic expects seamless and rapid purchasing 24/7 – as well as delivery within a two-hour window.  read more
Disruption is the difference

Disruption is the difference

27/07/2018 - 09:49
The difference between brands that grow and those that don’t is how disruptive they are in the market. read more
A cross-media view of the customer is the key to marketing success

A cross-media view of the customer is the key to marketing success

24/07/2018 - 16:33
The consumer leaves traces in the digital world for marketers to analyse. To get an accurate understanding of the customer journey, brands must, therefore, seek to get a single view of their behaviour across different channels and media as they move from discovery to purchase.  read more
Four ways mobile can unlock innovation in brick and mortar retail

Four ways mobile can unlock innovation in brick and mortar retail

17/07/2018 - 11:29
With the ubiquity of smartphones – particularly in the South African marketplace – local retailers have a great opportunity to boost in-store engagement. read more
Smarter marketing in the digital era

Smarter marketing in the digital era

16/07/2018 - 14:09
An essential driver of digital transformation is how companies can use their data to remain relevant. read more
Dis-Chem and Smart Media Championing Youth Month initiatives

Dis-Chem and Smart Media Championing Youth Month initiatives

10/07/2018 - 10:58
In-store advertising innovators Smart Media are working with Dis-Chem Pharmacies to drive awareness for two CSI campaigns, FOR YOUth and Million Comforts. Building on the theme of Youth Month that took place in June in South Africa, these campaigns are focused on benefitting critically important demographics of the country. read more
What retailers should know before delving into digital signage

What retailers should know before delving into digital signage

26/06/2018 - 09:54
Connecting with the consumer is front and centre for retailers and customer-centric digital technology is just as critical but it's way more than just figuring out display location, hardware and content. read more
Asda introduces new service to help shoppers with special dietary needs

Asda introduces new service to help shoppers with special dietary needs

14/06/2018 - 16:12
Asda has linked up with tech firm Foodmaestro to introduce a new online nutritional search aid that supports customers with complex dietary needs. read more
Three important technologies to slash manufacturing input costs

Three important technologies to slash manufacturing input costs

21/05/2018 - 14:34
Local manufacturing firms continue to face blustering headwinds – from heightened global competition from the likes of China and India, to sluggish demand and macroeconomic conditions, to critical skills shortages and labour issues. But technology can help to relieve one of the most common pain points that we’re seeing: the stubbornly high costs of production.  read more
Is marketing to millennials making us miss the obvious?

Is marketing to millennials making us miss the obvious?

18/05/2018 - 09:57
Gen Xers are growing older with each passing day. And aging right along with them are two of the most talked about cohorts – millennials and Generation Z. If you work in marketing, you can’t go a day without hearing about them. And we all know their narrative. In addition to wielding lots of spending power, they’re unique and perplexing. They’re enigmas. They’re changing retail. read more
How digital virtual experiences reinforce the physical environment

How digital virtual experiences reinforce the physical environment

17/05/2018 - 13:11
Industry observers continue to sound the death knell for retail, citing increasing growth in online sales, the shuttering of many a brick-and-mortar chain, and changing consumer shopping behaviours. They've got it all wrong, though: Retail and online operations are not at all at odds with each other. In fact, the digital and physical spaces can and should augment each other. read more
Smartphone shoppers altering retail reality

Smartphone shoppers altering retail reality

14/05/2018 - 13:23
Smartphone shopping is expected to peak globally in the coming few years with 43 percent surveyed already making purchases on their phone weekly. read more
Why forcing customers to use your app is brand vanity

Why forcing customers to use your app is brand vanity

11/05/2018 - 11:12
Many brands remain obsessed with creating mobile apps. This not only defies trends that point to increasing consumer app apathy, but can exclude a sizeable portion of your customers in emerging economies. Companies need to engage with their users where they are rather than forcing them onto an app, in what can only be described as brand vanity.  read more
AI and the retail revolution

AI and the retail revolution

23/04/2018 - 14:21
2018 has been widely touted as the year that practical applications of artificial intelligence reach maturity and begin to impact our day-to-day lives. However, it's not AI creating sentient robots that will be changing our lives in 2018, but instead, it will be how AI is applied within sectors like retail or financial services. read more
Walmart unveils new online look

Walmart unveils new online look

20/04/2018 - 14:31
Walmart.com has just offered a sneak peek at its new online shopping site, which will offer a cleaner and more modern digital experience. The actual site will go live to customers in early May. read more
Closing the deal with in-store customers

Closing the deal with in-store customers

19/04/2018 - 14:05
One of the most fundamental goals a brand marketer has is to lead consumers to the point of sale (POS) — that is, a location or moment during the customer journey in which a retail transaction can occur. read more
Digital natives vs Digital immigrants in a world ruled by technology

Digital natives vs Digital immigrants in a world ruled by technology

18/04/2018 - 15:04
We’re all familiar with the term Baby Boomer (1946 – 1964), Gen X (1965 – 1976) and Gen Y (1977 – 1995) - with the latter more commonly known as the Millennial - and we have a basic understanding of each, but what happens when you group these generations together under one corporate roof in a world predominately ruled by technology?  read more
Embracing a more connected South African retail environment

Embracing a more connected South African retail environment

17/04/2018 - 16:25
The increased connectedness of consumers is contributing to a more dynamic environment – one where expectations on what the buying experience must entail are evolving. read more
5 ways AI can do the heavy lifting in the retail customer experience

5 ways AI can do the heavy lifting in the retail customer experience

16/04/2018 - 15:17
When we talk to our customers, the biggest challenge in this new era of retailing is just keeping up with customer expectations. Bringing new, differentiated experiences to market is a monumental task. read more
AI: The answer for thriving retailers

AI: The answer for thriving retailers

16/04/2018 - 14:42
It’s no secret that online sales have been growing exponentially with no sign of slowing down. Even purchases completed in-store often start online. read more
Marketing must-haves for a startup's online success

Marketing must-haves for a startup's online success

04/04/2018 - 09:57
With so many assets, people and marketing tools to pay for, starting a business is never easy. Whether your employees are willing to work for less in the startup phases or you’ve decided to figure it out yourself, you need the capital to take your business off the ground. And that’s where the stress lies.  read more
HomeChoice looks to growth with capital-raising exercise

HomeChoice looks to growth with capital-raising exercise

27/03/2018 - 10:40
Retail and financial services specialist HomeChoice is considering a large capital-raising exercise to fund growth.  read more
How retailers can apply platform business thinking to magnetise customers

How retailers can apply platform business thinking to magnetise customers

22/03/2018 - 11:35
Local retailers have an incredible opportunity to get a head-start on competition, by applying the science of digital platform thinking, to transform decades-old practices and deliver new value to customers. read more
The Futurist: The evolving retail space

The Futurist: The evolving retail space

20/03/2018 - 09:20
Technology advancements, affordable smartphones, disruptive innovations, and globalisation have changed the world tremendously compared to a decade ago. Every part of our life is now intertwined with an online reality. read more
L’Oréal to acquire hi-tech ModiFace as ‘augmented reality’ for make-up grows

L’Oréal to acquire hi-tech ModiFace as ‘augmented reality’ for make-up grows

19/03/2018 - 09:37
L’Oréal is set to acquire the Canadian beauty tech company ModiFace, gaining tools for customers to test make-up and lipstick online.  read more
Homechoice to step up its digital sales platform

Homechoice to step up its digital sales platform

12/03/2018 - 13:04
Listed household goods retailer and financial services group Homechoice is gearing up to improve its digital offering to further enhance sales. read more
3 ways companies can reinvent themselves in the Digital Renaissance

3 ways companies can reinvent themselves in the Digital Renaissance

08/03/2018 - 14:55
The Renaissance was a period of renewal and passion, with the invention of the Gutenberg printing press allowing citizens to communicate quickly to a wide audience. Today, technology is driving fast, sweeping changes across the globe, altering the way business is done while taking unprecedented leaps forward at a breakneck pace. read more
The importance of digital skills training for your employees

The importance of digital skills training for your employees

27/02/2018 - 16:22
The digital revolution is inevitable. While you might be able to hide away from it at home, the workplace demands a certain level of skill and knowledge when it comes to the latest technology advancements.  read more
Retail disruptors - debunking the myths

Retail disruptors - debunking the myths

20/02/2018 - 15:32
The success of retail disruptors lies in their delivering a top-notch customer experience as opposed to making over-investments in hot technologies. read more
How to ensure network connectivity across stores

How to ensure network connectivity across stores

13/02/2018 - 14:29
Most stores utilise a vast amount of technologies to keep running smoothly. In order to remain competitive, retailers are embracing mobile, Internet of Things (IoT) technologies to deliver an in-store and customer experience that wasn’t possible before. read more
 Let your social followers be the voice of your brand

Let your social followers be the voice of your brand

12/02/2018 - 09:15
Brand ambassadors have become an important element of any business’s social strategy. These individuals eat, sleep and breathe your brand, and they help to grow your brand’s reputation online.  read more
5 Retail email marketing tips for collaborating between your digital and in-store experiences

5 Retail email marketing tips for collaborating between your digital and in-store experiences

05/02/2018 - 10:28
As a retailer, you’ll want to maximise your opportunities in both online and offline retail worlds, keeping shoppers happy and spending their money in your store.  read more
How to solidify your digital core with the right retail innovations

How to solidify your digital core with the right retail innovations

28/01/2018 - 09:37
It’s a digital-first world, and to keep up with the current industry pace, retail must be prepared to innovate. Innovations like artificial intelligence (AI), Internet of Things (IoT) commerce, robotics and 3D printing have impacted all elements of the retail industry.  read more
For retail marketing, 2018 is a time to evolve

For retail marketing, 2018 is a time to evolve

19/01/2018 - 15:45
Every retail marketing professional has faced the same question in recent years, as artificial intelligence and machine learning have become an increasingly dominant force: How will my capabilities and skills fit into this new, digitally-driven, data-enhanced, AI-obsessed landscape? read more
 Digital trends for 2018

Digital trends for 2018

16/01/2018 - 11:47
Digital trends inform business owners on how to improve their content marketing efforts. read more
Retailers turning to digital, smarter stores to woo customers

Retailers turning to digital, smarter stores to woo customers

18/12/2017 - 11:08
As the holiday shopping rush gets into full swing, South African retailers are increasingly looking to technology that they can use to improve their operations, better understand and engage with their customers - using both off- and online channels - and set themselves apart from the competition.  read more
Where to hook shoppers this holiday season – The digital storefront

Where to hook shoppers this holiday season – The digital storefront

18/12/2017 - 10:16
E-commerce aside, brick and mortar has continued to play, for years, a big role in holiday shopping, giving people the ability to literally window shop their way through November and December. However, with changing user behavior, social networks like Facebook and Instagram have gone from peer-to-peer sharing platforms to discovery and inspiration feeds that have made way for a new type of window shopping: the digital storefront. read more
Leveraging digital platforms for the greater good – beyond the 12-days of Christmas

Leveraging digital platforms for the greater good – beyond the 12-days of Christmas

15/12/2017 - 15:59
“Effective causal communications using the digital ecosystem can be powerful instruments for systemic change and brand longevity, not just in times of giving like the Festive Season”, says Deseré Orrill, Managing Director of HoneyKome and CEO of Ole! Media Group. read more
SA wine industry must embrace digital platforms as well as follow the Portugal road map, says Cape Classics President

SA wine industry must embrace digital platforms as well as follow the Portugal road map, says Cape Classics President

07/12/2017 - 10:54
Embrace the chaos brought by the mobile phone-fueled digital age and look to Portugal for a roadmap to success in the USA. Those were the clear messages from New York wine importer Cape Classics at a gathering of the South African wine industry hosted at Glenelly Estate in Stellenbosch. read more
How retail marketers can shine during the holiday shopping haze

How retail marketers can shine during the holiday shopping haze

06/12/2017 - 11:07
Consumers are constantly confronted across media channels with branded messages. The volume of information is overwhelming, leaving many to disregard those messages or even view them with outright disdain. For email marketers, in particular, message overload threatens to send their strategic marketing messages directly to spam. read more
The evolution of retail: Past, present and future

The evolution of retail: Past, present and future

01/12/2017 - 10:29
The retail industry is a dynamic one, always adapting to better cater to customers. For the past decade, we’ve seen a handful of updates and advancements that have propelled the industry forward. No matter how much the industry changes, the idea that “customer experience is king” will always stay the same.  read more
Black Friday, Cyber Monday 2017 reflect growing digital evolution and appetite for seamless digital experiences

Black Friday, Cyber Monday 2017 reflect growing digital evolution and appetite for seamless digital experiences

21/11/2017 - 11:16
With digital transformation initiatives permeating everything business does, the Black Friday and Cyber Monday period this year is expected to illustrate just how far online retailers have come in embracing Availability. read more
Voice search: How could it change your customer's journey?

Voice search: How could it change your customer's journey?

14/11/2017 - 11:08
ComScore estimates that by 2020, we will be performing over 200 billion voice searches per month. As a result, we are undoubtedly going to see a vast change in human behaviour and attitudes towards digital assistants within the few years. read more
Clicks focuses on in-store digital journey

Clicks focuses on in-store digital journey

10/11/2017 - 13:18
Today’s customer expects to engage with retailers in an engaging and digitally interactive way in-store and retailers are focusing on this customer journey to develop the relationship and increase sales.  read more
Retail with purpose in the new digital economy

Retail with purpose in the new digital economy

17/10/2017 - 15:13
What is the purpose of your business? If you are a retailer and your immediate answer is “to sell more products,” you may find times getting tougher in the months and years ahead. read more
Weylandts partners with Moving Tactics to implement touch screen and audio solution

Weylandts partners with Moving Tactics to implement touch screen and audio solution

11/10/2017 - 14:45
Weylandts, one of the country’s foremost luxury furniture manufacturers, has introduced in-store touch screens and an audio solution to round out the unique Weylandts shopping experience for their customers.  read more
Embracing retail’s digital transformation - A how to guide

Embracing retail’s digital transformation - A how to guide

06/10/2017 - 08:36
We live in a digital age where consumers are increasingly relying on the Internet and mobile devices for everything from paying bills to entertainment. read more
Gen Z wants more in-store tech

Gen Z wants more in-store tech

27/09/2017 - 10:36
Gen Zers are eager to experience in-store tech while they shop, with 39% hoping "just walk out" technology will be implemented within the next 12 months and 44% hoping AR and VR come to fruition during that same period, according to a study by payments platform Adyen. read more
A retailer's guide to driving modern customer experiences

A retailer's guide to driving modern customer experiences

26/09/2017 - 09:50
The growth of the digitally connected world should be great news for the tech-savvy retailer. No longer are the days where customer interactions are limited to the physical confines of brick-and-mortar stores; digital sources like mobile apps, websites, social media platforms, and email subscriptions enable retailers to reach consumers at multiple touch points and opens the door to a new world of ultimate, tailored customer experiences. read more
Marketers fear data quality is hurting digital ads

Marketers fear data quality is hurting digital ads

19/09/2017 - 16:08
Relevant, personalised messages are key to driving engagement, yet the quality of sourced data is negatively impacting results. read more
Reebok launches shoppable social media

Reebok launches shoppable social media

11/09/2017 - 16:21
Reebok has made its Instagram account shoppable. The fitness brand shares images of people working out on its Instagram page, rather than simple product shots, and it wanted to ensure customers could identify and shop each of the items featured in an Instagram post. read more
Top 5 Strategies for selling to Millennials

Top 5 Strategies for selling to Millennials

11/09/2017 - 10:34
Capturing and keeping the attention of Millennial shoppers is the holy grail of brands and retailers these days. At 80 million strong, Millennials represent one-quarter of the nation’s population and starting this year, they will spend more than $200 billion annually, estimates Ad Age.  read more
Mastering the omnichannel experience for Gen Z

Mastering the omnichannel experience for Gen Z

05/09/2017 - 14:58
It’s no secret that Generation Z consumers (aged approximately 13-21) are highly connected and digitally immersed. In response, marketers have been quick to focus all their energy on trends like video and branded filters in an attempt to cater to these digital natives through Instagram, Snapchat and other mobile apps. read more
How brick-and-mortar retailers can benefit from shoppers' e-commerce habits

How brick-and-mortar retailers can benefit from shoppers' e-commerce habits

25/08/2017 - 15:39
The growth in e-commerce does not mean the death of bricks and mortar retail. read more
CEM Africa Summit highlights the growing importance of this business trend

CEM Africa Summit highlights the growing importance of this business trend

23/08/2017 - 11:21
The largest customer experience event in Africa, The Customer Experience Management (CEM) Africa Summit, now in its sixth year, educated over 500 delegates on key trends and successes while recognising leaders in this maturing field with the first CXA Awards. read more
Walmart’s grocery and e-commerce units surge as battle with Amazon intensifies

Walmart’s grocery and e-commerce units surge as battle with Amazon intensifies

21/08/2017 - 12:58
Ahead of a battle the Amazon-Whole Foods grocery alliance, Walmart is growing its digital operation and its grocery division is as strong as its been in years. read more
Brand loyalty is a thing of the past, says research

Brand loyalty is a thing of the past, says research

15/08/2017 - 15:56
Consumers are ditching their favourite brands in favour of speed and convenience, concluded new research from Salmon. read more
The key to mobile self-checkout success

The key to mobile self-checkout success

14/08/2017 - 15:27
Mobile self-checkout technology promises to not only streamline the physical checkout experience, but more importantly, to bring an augmented digital shopping experience to the physical store. read more
U.S. online retail sales growing 14% in 2017

U.S. online retail sales growing 14% in 2017

08/08/2017 - 15:38
U.S. online sales are expected to reach more than $459 billion in 2017, rising 14% from last year and accounting for 12.9% of the anticipated $3.56 trillion in total retail sales, according to Forrester Research.  read more
Who owns and controls the brand experience in the digital age?

Who owns and controls the brand experience in the digital age?

28/07/2017 - 14:47
The days of companies dictating brand and customer experience while their consumers play a passive role on the sidelines have long passed. read more
Walmart speeds up the task of reordering frequent purchases

Walmart speeds up the task of reordering frequent purchases

28/07/2017 - 09:38
Walmart has found a way to make the digital shopping experience even faster. read more
Creating a productive retail store operation

Creating a productive retail store operation

20/07/2017 - 13:21
The role of the store is changing. Most consumers engage with digital at some point in the shopping journey, so when it comes to creating a retail store operation, retailers have a dual challenge to improve customer experience and increase productivity.  read more
How interactive technology just might save the brick-and-mortar experience

How interactive technology just might save the brick-and-mortar experience

20/07/2017 - 10:11
Interactivity is the new name of the game for a wide range of industries looking to better engage their customers. And where better than retail, an industry that’s fighting to keep market share against burgeoning online sales across virtually every category? read more