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The V&A Waterfront’s Victoria Wharf is SA’s greenest shopping centre

The V&A Waterfront’s Victoria Wharf is SA’s greenest shopping centre

19/09/2019 - 09:13
The V&A Waterfront’s far-reaching waste management and recycling practices has earned the property a prestigious Green Buildings Council of SA (GBCSA) 5 Star Green Star Existing Building Performance v1 certification (EBP v1) for the popular Victoria Wharf Shopping Centre – the highest rating for any existing shopping centre in South Africa. read more
Violence can impact availability of retail stock in SA, says industry body

Violence can impact availability of retail stock in SA, says industry body

12/09/2019 - 14:06
The Consumer Goods Council of South Africa (CGCSA) is concerned that the violent protests in the country could lead to a significant impact on stock available for retailers. read more
UK retailers bristle at demand of no-deal Brexit

UK retailers bristle at demand of no-deal Brexit

10/09/2019 - 14:52
A British demand for supermarkets to prepare for a potentially chaotic no-deal Brexit by stockpiling food is stoking anger in the industry, with bosses saying they should not be blamed if people can't find everything they want on the shelves.  read more
Customer loyalty – It’s a dog’s life

Customer loyalty – It’s a dog’s life

02/09/2019 - 11:05
Acquiring today’s customer is a lot like getting a dog. They provide an endless amount of value and the feel-good sense of confidence that you’re doing a good job. read more
Retail stocks: Look out for the potholes and opportunities

Retail stocks: Look out for the potholes and opportunities

26/08/2019 - 16:22
Retailers and wholesalers on the JSE have been clobbered since their respective 2018 financial results. read more
Retailers rally in support of the Sunflower Day Campaign

Retailers rally in support of the Sunflower Day Campaign

29/07/2019 - 11:10
Every year, millions of individuals around the world are diagnosed with cancer. In 2018, just under 1.5 million new cases of blood cancer were recorded worldwide and according to a special report by Discovery Health released in 2018, cancer causes more deaths in South Africa than HIV/ Aids, TB and malaria combined.  read more
Hasbro to start making toys in Vietnam and India as US-China trade war goes on

Hasbro to start making toys in Vietnam and India as US-China trade war goes on

25/07/2019 - 10:35
Hasbro CFO Deborah Thomas says some retailers briefly paused direct import orders from manufacturing locations in the second quarter as they watched the trade situation. read more
The Foschini Group - the notable exception in SA

The Foschini Group - the notable exception in SA

16/07/2019 - 08:23
The Investment Analyst Society recently presented an Analysts Masterclass with an emphasis on the retail and consumer goods sector of the JSE. Much insight was provided by veteran analysts Syd Vianello and Chris Gilmour, featured on the panel discussion. They unpacked several topics like the size and diversity of the sector, the impact of foreign players, consumer behaviour, and retail companies venturing offshore, and notably into Australia, often terminating these ventures in the graveyard. read more
Cape Town vs Johannesburg- where are retailers really winning?

Cape Town vs Johannesburg- where are retailers really winning?

15/07/2019 - 16:11
New global research by Vend, a cloud-based retail software platform for independent retailers, has found that Cape Town independent stores enjoy average transaction values up to 49% higher than retailers in Johannesburg. read more
Constant sales promotions can harm retailers in the long run

Constant sales promotions can harm retailers in the long run

15/07/2019 - 10:24
Cash-strapped consumers have become addicted to sales promotions, and retailers worry whether they will get the right price for their products. read more
Collaborative planning, forecasting, and replenishment in the retail supply chain

Collaborative planning, forecasting, and replenishment in the retail supply chain

10/07/2019 - 08:56
Grocery retailers often find themselves facing the challenges of overstocking, understocking, missed sales and expired stock. Collaborative planning, forecasting, and replenishment (CPFR) is a framework that has been developed to address these challenges.  read more
SA retail 'squandering' sales growth - client experience expert

SA retail 'squandering' sales growth - client experience expert

04/07/2019 - 09:18
Local business leaders could be losing out on significant bottom-line gains for not paying attention to customer service. read more
Retail sales jump in April, giving hope of avoiding a recession

Retail sales jump in April, giving hope of avoiding a recession

12/06/2019 - 15:44
SA’s retail sales jumped 2.4% in April, led by clothing retailers, adding to hopes that a technical recession may be avoided in the second quarter. read more
Zimbabwe retailers forge ahead despite systemic constraints

Zimbabwe retailers forge ahead despite systemic constraints

10/06/2019 - 15:36
Zimbabwe’s biggest retail operator, OK Zimbabwe is revamping its outlets and plans to open more stores, riding on the back of a 37 percent revenue increase and limited exposure to foreign currency woes afflicting other operators and industries in the country. read more
More grocery stores in malls on the cards

More grocery stores in malls on the cards

03/06/2019 - 16:08
The Competition Commission said that it wants Pick n Pay, Woolworths, Spar, and Shoprite to stop enforcing exclusivity clauses in shopping malls they do business to allow for more competition. read more
Bidcorp expects higher food inflation in SA

Bidcorp expects higher food inflation in SA

23/05/2019 - 09:16
Global food-services group Bidcorp expects rising food price inflation in SA, where food producers and retailers are grappling with higher costs and low selling price increases. read more
Taking stock of fashion's $210bn inventory problem

Taking stock of fashion's $210bn inventory problem

16/05/2019 - 11:08
Fashion retailers are faced with a dilemma: to keep up with the demands of 'fast fashion' they need rapid stock turnover. But what do they do with the surplus? read more
Tesco, Sainsbury’s and Waitrose pledge to halve food waste by 2030

Tesco, Sainsbury’s and Waitrose pledge to halve food waste by 2030

14/05/2019 - 08:42
Tesco, Sainsbury’s, and Waitrose are among the supermarkets that have pledged to halve food waste by 2030.  read more
SA retailers seek post-election boost as belts tighten

SA retailers seek post-election boost as belts tighten

10/05/2019 - 11:02
Londani Nemaguvhuni’s Sunday trip to the Mall of Africa north of Johannesburg is a finely balanced operation. The 29-year-old has to provide for his young son but also needs to cut costs. read more
CMA blocks Sainsbury’s-Asda merger

CMA blocks Sainsbury’s-Asda merger

25/04/2019 - 10:41
The Competition and Markets Authority (CMA) has confirmed that it is blocking the proposed merger of Sainsbury’s and Asda. The two chains, along with Walmart, have since stated that they are abandoning the deal. read more
9 safety tips to help curb cash crimes in SA's stores

9 safety tips to help curb cash crimes in SA's stores

22/04/2019 - 10:03
Retailers must accept that cash crime is prevalent in SA and not going away any time soon, says Richard Phillips, joint CEO of retail cash management company Cash Connect. read more
Easter is also a feast for criminals, retailers and consumers warned

Easter is also a feast for criminals, retailers and consumers warned

18/04/2019 - 09:01
There is a tendency among criminals to use the Easter long weekend - and its spike in shopping - to their advantage, says Richard Phillips, joint CEO of retail cash management company Cash Connect. read more
Retailers feel the heat as e-commerce siphons off sales

Retailers feel the heat as e-commerce siphons off sales

11/04/2019 - 09:47
The start of 2019 has been bleak for most SA retailers, raising questions about the future of the sector. read more
Physical stores are not dead, but boring retail is

Physical stores are not dead, but boring retail is

05/04/2019 - 16:18
Retail is not dead, and physical stores are not dead, but "boring retail" is dead, according to Linah Maigurira, Google's head of retail business in South Africa.  read more
Retailers cash in on customer loyalty

Retailers cash in on customer loyalty

04/04/2019 - 08:15
More and more consumers are buying into the idea of loyalty programmes — and it’s paying off for retailers in terms of valuable information, as well as increased revenues.  read more
 Carrefour franchisee on prowl for acquisitions to grow in Africa

Carrefour franchisee on prowl for acquisitions to grow in Africa

03/04/2019 - 08:42
Majid Al Futtaim Holding, an operator of French retailer Carrefour SA outlets, plans to boost its presence in Kenya as it looks to expand into eastern and southern Africa.  read more
Consumers rate SA's best supermarkets

Consumers rate SA's best supermarkets

28/03/2019 - 11:28
In an intensifying war for consumer share and brand growth and recognition, SA’s big five supermarket brands will need to do more to differentiate themselves when it comes to customer satisfaction. read more
Why pop-up stores are an easy sell

Why pop-up stores are an easy sell

28/03/2019 - 08:18
Pop-up stores are a smart way for mall owners to fill empty retail space on a temporary basis, and for businesses to punt their product without the overheads of the full store experience. read more
UK online supermarket pioneer Ocado partners with Australia's Coles

UK online supermarket pioneer Ocado partners with Australia's Coles

27/03/2019 - 08:51
British online supermarket pioneer Ocado has signed a partnership agreement with Australia’s Coles, its fifth major overseas deal in less than 18 months as food retailers around the globe respond to online competition. read more
Facial recognition combats load-shedding shoplifting

Facial recognition combats load-shedding shoplifting

26/03/2019 - 08:39
South Africa’s load-shedding woes are not limited to the inconvenience suffered by consumers. The country’s retailers are set for a dramatic spike in shoplifting, warns one facial recognition for business specialist. read more
Confusion around best-before dates causing unnecessary waste

Confusion around best-before dates causing unnecessary waste

25/03/2019 - 11:14
Confusion around best-before dates is widespread, causing unnecessary food waste. And in a country that's already food insecure, binning good food is not only unconscionable, it's plain wrong. read more
Sainsbury’s and Asda seek to salvage deal with £1bn pledge

Sainsbury’s and Asda seek to salvage deal with £1bn pledge

20/03/2019 - 08:58
British supermarket groups Sainsbury’s and Asda have committed to deliver £1bn of annual price cuts as they attempt to salvage their proposed combination after being dealt a potentially fatal blow by the regulator. read more
Is #BlackFriday affecting SA’s December retail trade?

Is #BlackFriday affecting SA’s December retail trade?

19/03/2019 - 09:37
South Africa has seen the Black Friday sales phenomenon grow exponentially in recent years, quickly entrenching itself as a major calendar event on the local retail and shopping scene. The Black Friday sales bonanza, which takes place towards the end of November, is now bigger in SA than ever before. It is a boon for retailers, shopping centres and consumers. However, is Black Friday an emerging threat for the traditional December festive season sales boom? read more
Pick n Pay Smart Shopper vs Woolworths WRewards compared

Pick n Pay Smart Shopper vs Woolworths WRewards compared

14/03/2019 - 08:38
A July 2018 Eighty20 report found that the average South African consumer is subscribed to as many as nine different rewards programmes, covering retail, petrol, and banking, among other sectors. read more
DIY retailers struggle in sputtering economy

DIY retailers struggle in sputtering economy

07/03/2019 - 13:48
SA’s DIY retail stores have mostly been immune to economic downturns. read more
 How mall owners can beat the retail blues

How mall owners can beat the retail blues

07/03/2019 - 10:17
A decade ago, just about any developer or listed property fund that owned a mall or built a new one, no matter how big or small, was virtually assured of making a packet. Back then, retail was still the most sought-after investment subsector of the SA real estate market and shopping centres comfortably outperformed offices, warehouses and factories on the total return front. read more
South African independent retailers win big at international awards in USA

South African independent retailers win big at international awards in USA

06/03/2019 - 10:06
Two independent South African retailers have won the prestigious title of International Retailer of the Year (South Africa) at the 2019 IGA International Retailers of the Year awards.  read more
Analytics – giving retailers the edge and boosting sales

Analytics – giving retailers the edge and boosting sales

05/03/2019 - 13:51
With the buzz from Black Friday and the festive season now in the rear-view mirror, retailers are looking ahead to ensure the continuation of ‘traffic’ into malls, high streets, pop-up stores, websites, apps and other channels. Today’s retailer is anywhere, anytime, and they’re providing greater levels of personalisation with their services.  read more
Retail barometer sheds light on festive season trade and new age of consumer culture

Retail barometer sheds light on festive season trade and new age of consumer culture

01/03/2019 - 14:24
Growth in trading density (sales per square metre) in 2018 at monitored shopping centres in South Africa and Namibia continued to improve after a lacklustre 2017, according to a retail property barometer.  read more
Analytics – giving retailers the edge and boosting sales

Analytics – giving retailers the edge and boosting sales

26/02/2019 - 09:57
With the buzz from Black Friday and the festive season now in the rear-view mirror, retailers are looking ahead to ensure the continuation of ‘traffic’ into malls, high streets, pop-up stores, websites, apps and other channels. Today’s retailer is anywhere, anytime, and they’re providing greater levels of personalisation with their services.  read more
British retailers plan least investment in seven years ahead of Brexit

British retailers plan least investment in seven years ahead of Brexit

25/02/2019 - 15:02
British retailers plan the least investment in seven years ahead of the country’s departure from the EU, and job cuts in the business sector have gathered pace, a major survey showed. read more
5 Major mistakes independent retailers should avoid

5 Major mistakes independent retailers should avoid

25/02/2019 - 14:35
There is a lot to be said for being an independent retailer in South Africa at the moment. When your business is small, local and bespoke, you are able to roll with the economic punches. You are agile, flexible and can adapt to absorb the impact of upheavals like a technical recession or a sudden shift in trends. However, as a small fish in a big pond, you also need to have your wits about you. read more
How SA’s retailers can boost sales with an omnichannel approach

How SA’s retailers can boost sales with an omnichannel approach

22/02/2019 - 13:59
It is no secret that local retailers are having a torrid time. The economy remains in the doldrums with investors and consumers spooked by debilitating load shedding, ongoing job cuts and a volatile political environment. Consumers naturally cut back on spending in uncertain times, and retailers are undoubtedly feeling the heat. read more
No-deal Brexit could cost grocery sector billions in first three-months

No-deal Brexit could cost grocery sector billions in first three-months

18/02/2019 - 13:03
The UK grocery industry could lose up to £4.5bn of revenue in the three months after Brexit if retailers and manufacturers are not prepared by 29 March, according to analysis by operational improvement specialist Newton which is offering five steps that might help lessen the impact. read more
US retail sales post largest decrease since 2009

US retail sales post largest decrease since 2009

16/02/2019 - 20:38
US retail sales recorded their biggest drop in more than nine years in December as receipts fell across the board, suggesting a sharp slowdown in economic activity at the end of 2018. read more
Latest retail sales figures show disappointing trend

Latest retail sales figures show disappointing trend

15/02/2019 - 10:01
Available economic activity data has shown that the economy ended last year on a weaker footing, with December retail sales figures being the latest to disappoint, declining for the first time in nearly two years.  read more
Co-op to roll-out franchise model

Co-op to roll-out franchise model

13/02/2019 - 14:40
The Co-op has confirmed that it is looking to develop a network of franchise stores following successful trials of the model. read more
Why retail will never be the same as tech-savvy customers change the game

Why retail will never be the same as tech-savvy customers change the game

01/02/2019 - 09:02
Traditional brick and mortar stores still have a future despite the boom in online retail, says Andrew Jennings, chair of the Prince's Trust Retail Leadership Group in London. But, he says, with techno-savvy customers, it won't mean business as usual. read more
Alcohol, clothes set to boost online retail sales to R20bn

Alcohol, clothes set to boost online retail sales to R20bn

01/02/2019 - 08:37
Retail sales in South Africa are expected to reach R20 billion in 2020 on the back of a surge in online sales of apparels, alcohol and tobacco products. read more
Retail SMEs to embrace e-commerce

Retail SMEs to embrace e-commerce

31/01/2019 - 13:53
A forecast by World Wide Worx shows that online retail sales figures in South Africa are expected to more than double from 2016 to almost R20-billion by 2020. As such, South African small and medium enterprises (SMEs) operating in the retail sector should start to consider entering into the e-commerce space – an industry poised for growth as millennials and digital Generation Z, who have been dubbed digital natives, begin to make up an increasingly large portion of consumers.  read more
 4 ways for retail to remain relevant

4 ways for retail to remain relevant

31/01/2019 - 10:42
There are four key elements for retailers to remain relevant, according to Andrew Jennings, chair of the Prince's Trust Retail Leadership Group in London. read more
Are major retailers doing enough to grow emerging businesses?

Are major retailers doing enough to grow emerging businesses?

24/01/2019 - 10:22
Major retailers insist they’re doing their bit to help mentor emerging businesses. But are they really doing enough to help entrepreneurs overcome the many hurdles they face? read more
Becoming an intelligent enterprise: Growth in IoT deployment strengthening retail’s frontline workers

Becoming an intelligent enterprise: Growth in IoT deployment strengthening retail’s frontline workers

21/01/2019 - 14:40
Retail buzzwords like “personalisation” and “omnichannel” are no longer just concepts and strategies that companies are working toward. Today, more retailers are actively deploying new technologies and migrating to an intelligent environment to reclaim their relevance in the on-demand economy.  read more
Edcon gets some breathing space

Edcon gets some breathing space

17/01/2019 - 10:34
Edcon is at a turning point yet again. The retailer — which operates the Edgars, Jet and CNA chain stores — has just wrapped up a deal with 250 stakeholders, including its shareholders and landlords, in a bid to keep its doors open. read more
Black Friday boosts November’s retail sales

Black Friday boosts November’s retail sales

16/01/2019 - 14:12
Consumers came under pressure in 2018, with the first VAT hike in two decades and steep fuel price increases.  read more
Five smart ways to shift excess stock

Five smart ways to shift excess stock

16/01/2019 - 08:49
Surplus stock is one challenge that every retailer wants to turn into an opportunity. read more
Online sales boost luxury goods group Richemont’s earnings

Online sales boost luxury goods group Richemont’s earnings

14/01/2019 - 09:04
Johann Rupert’s Richemont, the luxury goods group that was initially cautious about e-commerce, has seen online businesses YOOX Net-a-Porter (YNAP) and Watchfinder giving its earnings a handy boost.  read more
Retail sector facing subdued operating conditions

Retail sector facing subdued operating conditions

10/01/2019 - 08:44
Despite South Africa exiting the technical recession following growth in the economy in the three months to September, the outlook for the country’s retail sector for 2019 continues to be subdued. read more
The highs and lows of December retail 2018

The highs and lows of December retail 2018

08/01/2019 - 13:49
December retail figures from the US, UK, China and South Africa differed widely and are, more than ever, relative to the prevailing politics and consumer confidence in each area.  read more
A disappointing Black Friday for in-store retailers

A disappointing Black Friday for in-store retailers

20/12/2018 - 10:54
Most retailers had high expectations of bumper sales on Black Friday, November 23, but data from retail management platform Vend shows that that in-store retail spending decreased from 2017 with a 10% drop in spending and a 2% drop in sales volumes. read more
Food-to-go: Retailers tuck into a growing trend

Food-to-go: Retailers tuck into a growing trend

19/12/2018 - 14:19
The report, ‘Business models to ride the food-to-go wave,’ released by Rabobank, explores the growing trend of precooked and ready-to-eat meals, and how retailers and foodservice providers can work together to benefit from this movement. read more
Why mobile is the gatekeeper of brand loyalty today

Why mobile is the gatekeeper of brand loyalty today

19/12/2018 - 10:33
Achieving long-term brand loyalty has become brutally difficult for South African retailers. Mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways – paving the way for a new era of data-driven brand loyalty. read more
SA malls gearing up for Christmas

SA malls gearing up for Christmas

19/12/2018 - 10:05
Hot off the heels of the global Black Friday phenomenon, retailers, brands and shopping centres across South Africa have geared up to make the most of 2018’s Festive Season which is already upon us. read more
Farm and factory gate inflation slows slightly

Farm and factory gate inflation slows slightly

14/12/2018 - 09:00
Falling fruit and vegetable prices helped slow producer inflation in November. read more
Smartphone sales growth stalls while panel TVs soar during Black Friday week 2018 – GfK data

Smartphone sales growth stalls while panel TVs soar during Black Friday week 2018 – GfK data

13/12/2018 - 15:42
Panel television sales soared in South Africa during Black Friday week, climbing by 66% to just over 93,000 units when compared to the same week in 2017, according to point of sale tracking data from GfK South Africa’s Weekly Monitor. This builds on the 47% growth over 2016 recorded during the week of Black Friday in 2017.  read more
5 Retail trends and predictions for 2019

5 Retail trends and predictions for 2019

13/12/2018 - 14:01
2019 is here, and if you’re in retail, you’re likely wondering what the next 12 months will bring. read more
Retail sector showing signs of revival

Retail sector showing signs of revival

10/12/2018 - 11:49
A study by the Bureau of Economic Research (BER) has shown that the retail sector showed signs of a revival in the last three months of the year after the sector ran into trouble in the third quarter of the year.  read more
Aldi opens a record number of stores in one day

Aldi opens a record number of stores in one day

07/12/2018 - 09:45
Aldi UK has opened a record eight stores on a single day as part of a tranche of 24 new outlets that are opening throughout November and December.  read more
SA grocery retailers hoping for a merry festive season

SA grocery retailers hoping for a merry festive season

06/12/2018 - 08:18
Grocery retailers have had a tough year, and like other retailers are hoping to see a boost in sales over the festive season. read more
UK Grocers 'under pressure' as Christmas approaches

UK Grocers 'under pressure' as Christmas approaches

04/12/2018 - 10:25
Weaker-than-expected growth in the month of October is putting retailers under pressure as Christmas approaches, according to Nielsen. read more
Hamleys opens first Japanese stores

Hamleys opens first Japanese stores

04/12/2018 - 08:38
Hamleys has marked its entry into the Japanese retail market with the opening of two large, theme park-style outlets. read more
UK retail property values to drop next year

UK retail property values to drop next year

30/11/2018 - 10:42
The UK’s five largest property funds stand to risk billions of pounds invested in the country’s struggling retail sector. read more
Black Friday: how a sales gimmick is changing SA’s retail sector

Black Friday: how a sales gimmick is changing SA’s retail sector

30/11/2018 - 10:10
Black Friday promotional sales are transforming the SA retail sector. read more
The importance of frontline staff in retail

The importance of frontline staff in retail

29/11/2018 - 09:50
With the fast-approaching Festive Season only a few weeks away, malls, shopping centres and stores anticipate an influx of feet through their doors. Millions of Rands have been spent on extensive advertising, product placements, marketing and merchandising-just to name a few, but is that enough?  read more
Holiday marketing tips to help your store stand out

Holiday marketing tips to help your store stand out

27/11/2018 - 08:59
The festive season is a challenging time for shopping malls in Cape Town. Customers are ready to spend their hard earned money and make impulse decisions, therefore, you need to ensure your store is ready for the holiday rush and that your marketing strategy attracts the big spenders.  read more
Embracing the 4th Industrial Revolution tops the agenda at the CGCSA Summit 2018

Embracing the 4th Industrial Revolution tops the agenda at the CGCSA Summit 2018

26/11/2018 - 16:37
“The Fourth Industrial Revolution, which includes developments in previously disjointed fields, such as artificial intelligence and machine learning, robotics, nanotechnology, 3D printing, and genetics and biotechnology, will cause widespread disruption not only to business models but also to labour markets over the next five years, with enormous change predicted in the skill sets needed to thrive in the new landscape” (World Economic Forum, 2016). read more
SA consumers swarm online but still lag way behind international trends

SA consumers swarm online but still lag way behind international trends

26/11/2018 - 08:13
It’s too early to say to what extent Black Friday sales have boosted retailers’ bottom line but there is no doubt that South African consumers are increasingly turning to tech-enabled solutions for their regular dose of retail therapy. read more
How retailers can be safe from cyber fraud this #BlackFriday

How retailers can be safe from cyber fraud this #BlackFriday

21/11/2018 - 11:09
Black Friday is fast approaching, and a lot of retailers are preparing for an influx of sales and consumer traffic across all points of purchase – apps, online and in-store. This high volume of purchases puts most retailers and consumers at risk for a range of cyber security fraud and loss of critical information. read more
Black Friday is growing in SA

Black Friday is growing in SA

21/11/2018 - 09:10
The global Black Friday phenomenon has cemented itself as the precursor into Festive Season shopping and it is no surprise that it is making a growing impression amongst South African retailers and consumers alike.  read more
Will Cyber Monday trump Black Friday?

Will Cyber Monday trump Black Friday?

20/11/2018 - 16:33
Retailers and shoppers gear up for what promises to be the biggest sale day of the calendar year, Black Friday, but with payday falling after Black Friday, will Cyber Monday outsell Black Friday this year?  read more
Beating the #BlackFriday delivery blues

Beating the #BlackFriday delivery blues

20/11/2018 - 10:16
The biggest challenge on Black Friday isn’t a system crash or a payment failure. It’s the delivery problems that come after the purchases have been made. This year, courier companies are working closely with e-tailers to ensure that delivery expectations are met – but consumers can also play their part in getting their parcels as quickly and efficiently as possible. read more
#BlackFriday: Will your business handle the demand?

#BlackFriday: Will your business handle the demand?

20/11/2018 - 09:14
Black Friday is here to stay: as part of a retail festival that entices consumers in their millions to part with their cash, it’s another way of increasing revenue just before the festive season officially kicks in.  read more
Big lead-up to Black Friday

Big lead-up to Black Friday

19/11/2018 - 15:16
There was a time when Santa got people spending. Now it’s Black Friday. read more
Black Friday is not over for SA yet

Black Friday is not over for SA yet

19/11/2018 - 08:29
Black Friday is the new precursor imprinting a trend into Festive Season Shopping. Over the years, this recent sales tactic has grown in leaps and bounds with more retailers and shopping centres jumping on the bandwagon to offer South African consumers bang for their buck while creating an exciting environment to shop in.  read more
Five steps for online startups to take advantage of Black Friday

Five steps for online startups to take advantage of Black Friday

16/11/2018 - 14:46
According to Google Trends, last year South Africa registered the largest ‘Black Friday’ search interest of any country, even ahead of the US where the retail mega-event was conceived. read more
SA e-commerce up by 25%

SA e-commerce up by 25%

09/11/2018 - 09:23
The city is leading the e-commerce space in South Africa with 10 of the most visited online retailers based in the City. read more
3 Instagram mistakes that could land your brand in hot water

3 Instagram mistakes that could land your brand in hot water

06/11/2018 - 08:44
Instagram is fast becoming a hugely important sales channel for retailers - as a way to showcase your store and brand, market new products and promotions, and even tap into social selling. If you’re marketing on Instagram, chances are you’re in it because you want to increase customer engagement, followers, and ultimately, revenue. read more
Black Friday to be 'bigger than ever' in SA, retailers promise

Black Friday to be 'bigger than ever' in SA, retailers promise

29/10/2018 - 09:17
South African retailers are planning to pull out all the stops to make this year's Black Friday the biggest one-day discount sale the country has seen. read more
The powerful consumer trends shaping retail customer experiences

The powerful consumer trends shaping retail customer experiences

24/10/2018 - 11:20
Rising inflation. Record petrol prices. A VAT increase. A technical recession. South African consumers are feeling the pinch as a confluence of forces put immense pressure on their wallets.  read more
Forget personalisation: individualisation is the new frontier of customer engagement

Forget personalisation: individualisation is the new frontier of customer engagement

18/10/2018 - 09:23
According to a Dimension Data survey, 13% of companies self-rate the delivery of their customer experiences a healthy nine out of 10; the same survey, however, found that a third of companies aren’t even able to track customer journeys.  read more
SA retailers likely to start tracking consumers in-store using facial recognition

SA retailers likely to start tracking consumers in-store using facial recognition

15/10/2018 - 11:18
Traditional retailers cannot compete with online retailers when it comes to price and merchandise and need to bring something to the table that online retailers cannot. read more
Using technology to move beyond price and merchandise as a retailer’s differentiator

Using technology to move beyond price and merchandise as a retailer’s differentiator

11/10/2018 - 11:44
Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition. read more
Shopping centre design of the future

Shopping centre design of the future

08/10/2018 - 11:13
Winston Churchill once said: “We shape our buildings, thereafter they shape us.” A simple yet profound statement as we start to see architecture design rapidly evolving to accommodate our needs as the human race.  read more
SA’s favourite retailers announced in  2018 Sunday Times/Sowetan Shopper Survey

SA’s favourite retailers announced in 2018 Sunday Times/Sowetan Shopper Survey

08/10/2018 - 10:19
Now in its eleventh year, the 2018 Sunday Times/Sowetan Shopper Survey, conducted by Kantar TNS South Africa, has announced South Africa’s favourite retailers. The Grand Prix for overall best retailer is awarded to Shoprite, with Pick 'n Pay and Clicks in 2nd and 3rd place respectively.  read more
Asking customers to donate when they buy stuff may be good for business

Asking customers to donate when they buy stuff may be good for business

21/09/2018 - 14:18
SA consumers taking full advantage of retail reward programmes

SA consumers taking full advantage of retail reward programmes

20/09/2018 - 11:19
Consumers have saved billions of rands in offered loyalty programme rewards and are increasingly taking advantage of reward points as the country’s tough economic climate impacts on consumer goods such as fuel, electricity and food.  read more
Personalised customer experience enhances in-store value

Personalised customer experience enhances in-store value

20/09/2018 - 10:47
Being able to effectively utilise the data at the disposal of South African retailers - using sophisticated technology - will be fundamental to remaining competitive with personalised in-store customer experiences. read more
Disruptive, digital era demands new business models

Disruptive, digital era demands new business models

14/09/2018 - 08:29
In 1980, the average life expectancy of a firm in the Fortune 500 was around 38 years. Today, it is less than 15 years and declining all the time, says Sean Culey, a globally recognised business transformation expert and author. He believes that companies aiming to thrive in the new, disruptive, digital era must transform their business models. read more
Connecting with the modern consumer in a new age of consumerism

Connecting with the modern consumer in a new age of consumerism

11/09/2018 - 14:01
A new age of consumerism has dawned. Driven by the demands of highly influential Millennial and Gen-Z consumers, the pendulum has swung and this new trend is now transcending generational silos. read more
Partnerships help retailers move from bricks to clicks

Partnerships help retailers move from bricks to clicks

11/09/2018 - 11:29
It is no new revelation that traditional retailers are having to revisit their business models as new, agile e-commerce stores are eroding the reach of ‘in-store’ retail outlets. To mirror the success of newer, online stores, large retailers are looking to modernise by establishing parallel online presences.  read more