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Business models for the digital age

Business models for the digital age

11/09/2019 - 08:25
Gearing up for digital transformation is daunting for any business owner. Taking a business model that has proven to be successful and moving it into the online space involves challenging the status quo, questioning assumptions, and taking an honest look at what works and what doesn’t if a business wants to maintain its competitive edge.  read more
How to introduce a customer-centred business strategy

How to introduce a customer-centred business strategy

09/09/2019 - 10:14
Introducing a customer-centred business strategy is not an overnight process. First and foremost, it’s one that requires buy-in from the C-suite with specific, focused and action-orientated objectives put in place. In addition, the value and relevance of the project need to be clearly outlined and communicated to stakeholders to encourage their support at the “launch” thereof and throughout the process of change. read more
Shopping centres need to adopt an integrated holistic and fluid strategy to drive performance - Clur report

Shopping centres need to adopt an integrated holistic and fluid strategy to drive performance - Clur report

05/09/2019 - 10:36
Shifting local and international approaches to lifestyle, health, wellness, environment, work, and community living are increasingly dictating the need for Southern African shopping centres to adopt an integrated holistic and fluid strategy to drive performance.  read more
Marketing the Future – unlocking the human element in a digital world

Marketing the Future – unlocking the human element in a digital world

03/09/2019 - 12:59
The IMM Graduate School, in partnership with Nedbank, will be hosting the second annual half-day Marketing the Future Conference in Johannesburg, Durban, and Cape Town. This year’s theme, “unlocking the human element in a digital world”, examines how the role of marketers continues to change as technology develops. read more
Customer led digital innovation strategies for sustainable growth

Customer led digital innovation strategies for sustainable growth

26/08/2019 - 15:24
Global economies are under pressure and leaders are constantly on the search for ways to improve customer experience, innovation, and growth. read more
Waitrose to close more stores

Waitrose to close more stores

24/07/2019 - 10:41
Waitrose has confirmed that it is closing several more of its supermarkets as part of its recent strategy to offload underperforming sites. read more
PepsiCo's decision to sell smaller cans pays off

PepsiCo's decision to sell smaller cans pays off

10/07/2019 - 08:19
Beverage sales rise as new packaging strategy helps company attract more consumers. read more
The strategic readiness of a team

The strategic readiness of a team

26/06/2019 - 09:53
In the business world, a strategy is only as good as the team responsible for implementing it. All too often a strategy is presented with great fanfare, yet a few months down the line it will not have been activated as set out in the original plan. The first step in finding out what went wrong is to look at the variables at play before the strategy was revealed. read more
The importance of BC and DR

The importance of BC and DR

10/05/2019 - 15:44
According to Shaun Searle, Country Manager - African Regions at Redstor, organisations need to realise that business continuity (BC) and disaster recovery (DR) entail entirely different strategies with both being vital to keeping a business operational in a globally competitive marketplace. read more
Analytics – giving retailers the edge and boosting sales

Analytics – giving retailers the edge and boosting sales

05/03/2019 - 13:51
With the buzz from Black Friday and the festive season now in the rear-view mirror, retailers are looking ahead to ensure the continuation of ‘traffic’ into malls, high streets, pop-up stores, websites, apps and other channels. Today’s retailer is anywhere, anytime, and they’re providing greater levels of personalisation with their services.  read more
Iconic South Africans the inspiration for new Johnnie Walker campaign

Iconic South Africans the inspiration for new Johnnie Walker campaign

05/03/2019 - 11:20
Johnnie Walker’s new brand campaign celebrates the success of inspirational South Africans who inspire others to 'keep walking'.  read more
Analytics – giving retailers the edge and boosting sales

Analytics – giving retailers the edge and boosting sales

26/02/2019 - 09:57
With the buzz from Black Friday and the festive season now in the rear-view mirror, retailers are looking ahead to ensure the continuation of ‘traffic’ into malls, high streets, pop-up stores, websites, apps and other channels. Today’s retailer is anywhere, anytime, and they’re providing greater levels of personalisation with their services.  read more
One-size-fits-all branding in Africa doesn’t cut it

One-size-fits-all branding in Africa doesn’t cut it

12/02/2019 - 18:37
As the global economic slowdown continues to inhibit opportunities for expansion in home territories, more and more companies are looking to the rest of Africa as a potential growth market. read more
Retail SMEs to embrace e-commerce

Retail SMEs to embrace e-commerce

31/01/2019 - 13:53
A forecast by World Wide Worx shows that online retail sales figures in South Africa are expected to more than double from 2016 to almost R20-billion by 2020. As such, South African small and medium enterprises (SMEs) operating in the retail sector should start to consider entering into the e-commerce space – an industry poised for growth as millennials and digital Generation Z, who have been dubbed digital natives, begin to make up an increasingly large portion of consumers.  read more
Mergers & acquisitions: How to manage growth with the right brand architecture strategy

Mergers & acquisitions: How to manage growth with the right brand architecture strategy

14/01/2019 - 13:30
According to Reuters, there were over 50,000 merger & acquisition (M&A) deals announced in 2018. By May, R26.6-trillion had been spent on M&As, more than seven times SA’s annual GDP. read more
4 Ways retailers can generate more revenue

4 Ways retailers can generate more revenue

04/10/2018 - 14:06
As a retailer, you go into everything that you do for your business with a plan. There are hundreds of things that you have to consider. How is your time best spent? Are there certain things that influence customers to buy more? Will certain strategies be more effective than other sales strategies?  read more
CEOs: Your marketing teams are missing a trick, and it’s hurting your bottom line

CEOs: Your marketing teams are missing a trick, and it’s hurting your bottom line

03/08/2018 - 10:25
Anyone who’s ever worked in advertising has heard this saying by 19th Century US businessman John Wanamaker: “Half the money I spend on advertising is wasted; the trouble is I don't know which half.” In the nearly one hundred years since Wanamaker died, the advertising landscape has changed dramatically. One thing that hasn’t changed, however, is that vast amounts of money spent on advertising and marketing are wasted.  read more
The first 5 hires you should consider for your tech startup

The first 5 hires you should consider for your tech startup

24/07/2018 - 09:13
Hiring is a critical process to help kickstart your tech startup success and take your business to new heights. As much as you would like to hire a team of talented individuals to fulfil all of your business ideas, you need to be selfish with your choices. The people you choose to hire for your startup will set the foundation of your business and slowly transform it into the vision you’ve always had for your organisation. read more
Smarter marketing in the digital era

Smarter marketing in the digital era

16/07/2018 - 14:09
An essential driver of digital transformation is how companies can use their data to remain relevant. read more
Golden rules for creating memorable customer experiences

Golden rules for creating memorable customer experiences

13/07/2018 - 09:00
Customer experience is the one thing that will create an emotional connection between brand and consumer. read more
Edcon pursues higher-margin local products

Edcon pursues higher-margin local products

10/07/2018 - 07:43
Edcon says its shelves will increasingly be stocked with locally sourced house brands, as the struggling clothing retailer continues to unwind its foreign-brand strategy. read more
Barnes & Noble is looking for its fifth CEO since 2010, angering investors

Barnes & Noble is looking for its fifth CEO since 2010, angering investors

09/07/2018 - 09:02
Barnes & Noble is starting a search for its fifth CEO since 2010 following Demos Parneros’s sudden termination, irking investors looking for a steady comeback strategy in the age of Amazon. read more
How to start a food truck business that people will love

How to start a food truck business that people will love

19/06/2018 - 10:52
In recent years, food trucks have become the talk of the town.  read more
How to set a return policy that works for the customer and you

How to set a return policy that works for the customer and you

07/05/2018 - 11:50
A store's return policy is an important part of your overall approach to customer service, but it's not as simple as making your guidelines strict or lenient. Return policies are very specific to your brand and what you're looking to accomplish — there is no one-size-fits-all strategy.  read more
Distell’s restructuring set to take even more time

Distell’s restructuring set to take even more time

26/04/2018 - 08:28
A sluggish share price performance reflects frustration over stymied growth strategy. read more
Woolworths in eye of a storm

Woolworths in eye of a storm

29/11/2017 - 09:57
Woolworths chairman Simon Susman told shareholders at Tuesday’s annual general meeting that the board was confident of the group’s Australian strategy.  read more
Do independent retailers need a marketing plan?

Do independent retailers need a marketing plan?

10/10/2017 - 17:06
Many independent retailers have never considered a marketing plan unless they had to file for an SBA loan. read more
4 key pillars of customer experience governance

4 key pillars of customer experience governance

08/08/2017 - 12:00
The era of the customer experience (CX) is well and truly here. Every aspect of your company, from your employees to the products and services you offer, are now key cogs in the CX machine. With the right structure and the right processes, this CX machine can become one of your biggest strengths that sets you apart from your competitors. read more
How to avoid the traps of customer experience measurement

How to avoid the traps of customer experience measurement

11/07/2017 - 15:18
The impact of customer experience initiatives must be measured in order to justify additional investment. However, measurement approaches are often reactive and tactical, with executives investing heavily in measurement systems built on incomplete and inconsistent sets of metrics. read more
Surge in phone shopping requires retailer strategy, says Nielsen

Surge in phone shopping requires retailer strategy, says Nielsen

07/12/2016 - 09:01
Nielsen says in order to win more customers; retail owners will need to use different tactics to cater to the different mobile-shopper needs read more
Why your marketing strategy needs infographics

Why your marketing strategy needs infographics

01/09/2016 - 11:50
Johannesburg, South Africa – September 1, 2016 – High-quality infographics are far more likely to be read and shared than text-based content, giving them greater virality and making them a popular marketing tool. However, they need to be thoroughly researched, meticulously written and skilfully designed to be effective and boost brand visibility.  read more
Too much reliance on digital technologies has given rise to ‘human-less’ customer services

Too much reliance on digital technologies has given rise to ‘human-less’ customer services

05/07/2016 - 16:00
Putting customers first and at the heart of every business was one of the issues discussed at the 60th Global Summit of the Consumer Goods Forum that took place in Cape Town recently. Customers’ expectations and demands are rapidly changing and studies such as Global Consumer Pulse Research Conducted by Accenture Strategy, reveal that companies are losing customers as they demand more human interface. read more
Pick n Pay Urged to Break Ackerman Control Amid Hunt for CEO

Pick n Pay Urged to Break Ackerman Control Amid Hunt for CEO

20/02/2012 - 09:09
Pick n Pay Stores Ltd.’s Ackerman family should loosen its hold over South Africa’s second-largest supermarket chain if a new chief executive officer is to ward off competition from Wal-Mart Stores Inc. (WMT), analysts and fund managers said. read more
Carrefour’s New CEO May Be Drawn Into Price War to Lift Hypermarket Sales

Carrefour’s New CEO May Be Drawn Into Price War to Lift Hypermarket Sales

31/01/2012 - 08:47
Georges Plassat, Carrefour (CA) SA’s fourth chief executive officer in eight years, relishes a challenge.  read more
Formal risk management needed to counter commodity price volatility

Formal risk management needed to counter commodity price volatility

06/12/2011 - 09:33
Companies "urgently" need to develop infrastructure, governance, and analytical capabilities to manage their exposure to volatile commodity prices better, experts have warned.  read more
Nedbank, Nampak funding R1bn pact

Nedbank, Nampak funding R1bn pact

24/11/2011 - 09:20
Nedbank Corporate Banking on Wednesday announced the successful conclusion of a R1 billion funding agreement with packaging group Nampak (NPK) in the form of a five year revolving credit facility. read more
Do you have a short-term marketing strategy?

Do you have a short-term marketing strategy?

24/11/2011 - 08:19
Gaining a consumer’s loyalty is at the heart of most retail marketing campaigns as retailers battle it out to win over consumers and influence their buying habits. In South Africa, long-term programmes have typically been used to achieve this through loyalty cards and accumulative point systems.  read more
Sappi reports loss on slower demand

Sappi reports loss on slower demand

11/11/2011 - 08:36
SAPPI , the global paper, packaging, pulp and chemical cellulose group, says fourth-quarter operating profit for the year ended September, excluding special items of $80m, was 33% higher than for the third quarter , but lower than the $129m for the same quarter last year. read more