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Ackermans launches futuristic concept store

Ackermans launches futuristic concept store

16/10/2019 - 16:17
Ackermans, one of South Africa’s longest-standing value retailers, launched its first technology-driven concept store in Sandton City, Johannesburg. read more
Christmas is coming: 3 ways retailers can ensure a more profitable festive season

Christmas is coming: 3 ways retailers can ensure a more profitable festive season

14/10/2019 - 10:29
According to Stats SA, retail figures for December 2018, showed an annual decline of 1.4% instead of the expected 2.1% growth. It seems like brick-and-mortar stores are battling against depleting footfalls and decaying consumer confidence.  read more
Working towards better data management

Working towards better data management

24/09/2019 - 13:13
Big data is seeing organisations becoming more mindful of aligning their data management practices with newer paradigms such as data lakes, elastic and cluster computing, and real-time data. As such, the cloud provides an environment capable of managing the volume and scale required to do so. read more
Embracing workforce transformation in a digital world

Embracing workforce transformation in a digital world

20/09/2019 - 13:53
Workforce transformation affects all aspects of business and companies must plan for the impact it is having and will continue to have on operations. Nicol Myburgh, Head of the HR Business Unit at CRS Technologies, says the evolving business landscape means companies must start thinking now about the skills they need for the future. read more
The changing UX and CX landscape

The changing UX and CX landscape

13/09/2019 - 16:16
An exceptional customer experience (CX) builds a foundation of loyalty and trust. Similarly, a positive user experience (UX) encourages brand connections with people wanting to come back for more. And yet, local organisations must learn to embrace these more effectively to differentiate themselves from their competitors. read more
Brand loyalty on a worrying decline

Brand loyalty on a worrying decline

12/09/2019 - 16:27
In an age of increasing brand parity and a society overwhelmed by choice and technology, brand loyalty is now on a worrying decline. read more
Make your contact centre your epicentre for e-commerce

Make your contact centre your epicentre for e-commerce

12/09/2019 - 11:47
Many companies realize the opportunity to develop and leverage their e-commerce prospects, but in fact, there is an even greater opportunity to make the contact centre the ‘central command’ behind e-commerce and bring this revenue-building stream into the customer experience line of fire. read more
Marketing the Future – unlocking the human element in a digital world

Marketing the Future – unlocking the human element in a digital world

03/09/2019 - 12:59
The IMM Graduate School, in partnership with Nedbank, will be hosting the second annual half-day Marketing the Future Conference in Johannesburg, Durban, and Cape Town. This year’s theme, “unlocking the human element in a digital world”, examines how the role of marketers continues to change as technology develops. read more
Customer led digital innovation strategies for sustainable growth

Customer led digital innovation strategies for sustainable growth

26/08/2019 - 15:24
Global economies are under pressure and leaders are constantly on the search for ways to improve customer experience, innovation, and growth. read more
The idea of a ‘target audience’ is becoming obsolete in a digital world

The idea of a ‘target audience’ is becoming obsolete in a digital world

01/08/2019 - 14:49
This might sound heretical, but it no longer matters who brands think their target market is. The reason for this is simple: with the technology and data digital marketers have access to today, we no longer need to limit our potential target audience to a set of personas or segments derived through customer research.  read more
The art of retailtainment

The art of retailtainment

30/07/2019 - 12:45
Experiential retail is pretty much anything that happens around the sale of a product. Then there’s “retailtainment”, a term made popular by American sociologist, professor, and author George Ritzer. He describes retailtainment as the use of “Ambiance, emotion, sound and activity to get customers interested in the product and in a mood to buy." Other terms used to describe retailtainment are "inspirational retailing" or "entertailing." I’ve seen three particular retailtainment trends cropping up – using either one or a combination of ambiance, emotion, sound, and activity. read more
Company culture trumps technology

Company culture trumps technology

29/07/2019 - 12:56
There is no arguing the fact that technology has made our lives easier. It has also resulted in organisations being able to deliver more innovative solutions in the workplace to provide for a more compelling environment. Nicol Myburgh, Head of the HR Business Unit at CRS Technologies, cautions that this should not happen to the detriment of the company culture.  read more
Technology is fundamentally altering the relationship between brands and consumers

Technology is fundamentally altering the relationship between brands and consumers

15/07/2019 - 16:44
Both businesses and societies that have accelerated their digital transformation efforts have been rewarded with faster growth. In fact, digital transformation has the potential to unlock the value of about R5-trillion across multiple industries in the next decade, potentially moving the needle of economic growth in SA. So said Wayne Hull, MD of Accenture Digital, at the annual IAB Summit earlier this year. read more
How digitalisation is changing the job market - Is South Africa prepared?

How digitalisation is changing the job market - Is South Africa prepared?

08/07/2019 - 15:05
It goes without saying that digital disruption is changing how we work, live and play. On the one hand, technology and the digital ecosystem are exciting, opening up new frontiers of convenience and connectivity (among other benefits). On the other hand, it’s a scary place for job seekers either already in the workforce or, who are just leaving school or tertiary institutions to enter for the first time. read more
Cyril Ramaphosa wants SA to embrace 4IR

Cyril Ramaphosa wants SA to embrace 4IR

08/07/2019 - 14:49
President Cyril Ramaphosa said South Africa must embrace the Fourth Industrial Revolution (4IR) and harness the opportunities it offers in order to eradicate the biggest challenges society faces.  read more
Africa Automation Fair sheds light on the 4IR in SA industry

Africa Automation Fair sheds light on the 4IR in SA industry

08/07/2019 - 09:47
It is no surprise, we are living in a connected society where most people have access to smart mobile devices. Having quick access to information has become an extension of our existence. We have begun to see internet access, among other things, becoming cheaper and far more accessible than ever before. Technology is spawning autonomous vehicles; processes and we are even seeing a rise in Artificial Intelligence (AI) in everyday devices. read more
Transforming the customer retail experience with future fit technology

Transforming the customer retail experience with future fit technology

26/06/2019 - 09:19
Although the South African retail sphere is currently hindered by a slow economy and weak consumer confidence, technology is presenting opportunities to radically transform the customer experience and boost bottom line sales.  read more
Technology makes end-to-end supply chain visibility and predictive analytics a reality

Technology makes end-to-end supply chain visibility and predictive analytics a reality

20/05/2019 - 09:31
Line of sight is the biggest challenge for all aspects of the supply chain, from the manufacturer to the wholesaler, distributor, and the reseller and even to the end consumer. This lack of visibility and resulting lack of control results in a number of issues, from stock losses to pricing inflation, uncertain availability and increased time to market.  read more
HR and Payroll need to embrace tech change

HR and Payroll need to embrace tech change

10/04/2019 - 13:40
Technology permeates every aspect of business today. Even the more traditional people-centric processes of human resources (HR) and payroll have benefited from automation, machine learning, and the like. The challenge lies in whether organisations can keep up with this rapidly evolving landscape, especially in a mobile-centric environment such as South Africa, declares Ian McAlister, General Manager of CRS Technologies South Africa. read more
 Cathedral Cellar comes to life with augmented reality labels

Cathedral Cellar comes to life with augmented reality labels

09/04/2019 - 10:29
Cathedral Cellar is relaunching globally with wine labels which allow wine enthusiasts to invite its winemaker, Wim Truter, to their dinner time conversation, via augmented reality technology.  read more
SA consumers embrace digital shopping

SA consumers embrace digital shopping

08/04/2019 - 09:30
Smartphones have become the go-to technology for online shopping, with more than 20percent of South African consumers using them weekly over other mobile devices. read more
Consumer readiness to embrace technology-driven innovation

Consumer readiness to embrace technology-driven innovation

04/04/2019 - 11:18
Our world is changing. Advances in cloud, mobile, edge computing, IoT and AI are unlocking new business opportunities at a speed not seen before. read more
Organisations need to adapt to meet the empowered customer

Organisations need to adapt to meet the empowered customer

26/03/2019 - 14:40
We currently live in a world where innovation and disruption is driving the way we think and operate. “Today the customer is more empowered than ever. Knowledge is at their fingertips and technology is a part of their everyday life,” says Bizmod consultant, Colette Staniland. “The customer is no longer dependant on an organisation, the customer will define the meaning of the value of an organisation’s offering.” read more
SA companies edging closer to full cloud capability

SA companies edging closer to full cloud capability

19/03/2019 - 09:07
While there is little doubt over the hype attached to cloud computing and services, the reality is that South Africa businesses are embracing cloud, especially solutions that are being used to strengthen contact centres and enhance customer engagement. read more
Connect, communicate and reward – loyalty should earn more than points

Connect, communicate and reward – loyalty should earn more than points

25/02/2019 - 12:56
An effective loyalty programme will positively influence the relationship between a service provider and the customer through rewards and incentives – but the days of offering points as the frontline reward are long gone, says LoyaltyPlus. read more
IoT offers fast, effective control of every business resource

IoT offers fast, effective control of every business resource

12/02/2019 - 22:51
Internet of Things (IoT) continues to make inroads into South African industries, and it is not difficult to see why. The fact is that with IoT, businesses will always know where everything is, they will be able to keep track of even more data, everything will be faster and remote work will be even more feasible. Another fact is that challenges associated with this technology, like security, connectivity and a sound business plan, are largely being addressed. read more
6 Ways to win with CX

6 Ways to win with CX

06/02/2019 - 10:35
As each new app or tech gadget appears on the horizon, keeping the Customer Experience (CX) fresh and relevant becomes more complex. But making and retaining customers in 2019 is not just about keeping up with the sophisticated robotics of the 21st Century. Yes, branding and selling is knowing what and how technology can assist in the CX experience but it’s also ensuring there’s a human and emotional connection with the consumer every step of the way. read more
(Hu)man versus machine. How AI tackled retail stock and staffing

(Hu)man versus machine. How AI tackled retail stock and staffing

28/01/2019 - 10:23
2018 was most definitely the year in which AI and Machine Learning (ML) took the lion’s share of technology media headlines. Like social media, virtual reality, drones, and cloud services before them, the impending doom of AI robots taking our jobs drew conference audiences, filled social feeds and consumed traditional media channels. read more
The era of post-modern marketing

The era of post-modern marketing

15/01/2019 - 14:05
It’s the age of post-modern marketing when creativity and storytelling are combined with modern technology and a focus on human behaviour. read more
The customer’s journey to the cloud

The customer’s journey to the cloud

14/01/2019 - 11:02
Migrating to the cloud is no longer the complex process it once was. Thanks to the evolution of technology, moving from an on-premise environment can be done much more efficiently than before. Even attitudes towards this strategic shift have changed. read more
What FMCG companies can learn from the online trading industry

What FMCG companies can learn from the online trading industry

18/12/2018 - 08:09
Fast-Moving Consumer Goods (FMCG) are, by their very nature, products that are designed to be sold quickly at a relatively low cost. Unlike luxury items that often need to sit on the shelf for an extended period of time in order to build up some exclusivity, FMCG products need to be sold as quickly as they’re advertised. With speed being the key ingredient in the FMCG industry, any weak links in the chain can harm a manufacturer's bottom-line. read more
FoST - An immersive storytelling experience, but is South Africa ready for the learnings?

FoST - An immersive storytelling experience, but is South Africa ready for the learnings?

07/12/2018 - 10:05
In an industry that changes as quickly as the weather in Joburg, marketers have seen a vast change in the depiction of brands and a fascinating shift in the consumer experience.  read more
New age consumerism and the consumer power-shift

New age consumerism and the consumer power-shift

05/12/2018 - 10:37
Advances in telecommunication technology have transformed the tools used for marketing and consumerism and ultimately, the way that businesses operate. The Statista 2017 Report indicated that the number of smartphone users in the United States is estimated to have reached 224.3 million, with smartphone users worldwide exceeding 2 billion. Undoubtedly, we are running headlong into the end of the industrial era of consumption and into a consumer power-shift.  read more
Retail technology - changing buying and delivery methods

Retail technology - changing buying and delivery methods

12/11/2018 - 11:31
The retail industry has undergone a massive transformation with the advent of technology. Beyond the rapid rise of online shopping, retailers are spying innovative ways to hang on to traditional shoppers while diversifying both their channels and their wares.  read more
3 ways smart technology can help your business save water

3 ways smart technology can help your business save water

02/11/2018 - 09:01
When it comes to the key elements we need to survive, water is at the top of the priority list. While it’s easy to find alternative sources to generate energy for businesses to run, it’s near impossible to increase our access to fresh potable water when it’s already so limited. This is why technology is essential for business success, allowing businesses the ability to grow and make smarter water decisions.  read more
Why the supermarket of the future won’t come to South Africa

Why the supermarket of the future won’t come to South Africa

31/10/2018 - 12:07
In 2016, Amazon unveiled the “future of shopping” with its Go store. The store does not require shoppers to go through a checkout point – you walk in, pick what you want from the shelves, and walk out.  read more
How to clear top 5 hurdles in deploying autonomous retail checkout

How to clear top 5 hurdles in deploying autonomous retail checkout

30/10/2018 - 10:39
Dramatic changes in retail can be seen through the lens of large and small technology companies. Retailers are facing an urgent need to improve shopping experiences and no retail technology is more exciting than autonomous checkout. read more
Ways technology empowers retail staff

Ways technology empowers retail staff

24/10/2018 - 10:50
The more technology changes, the more customer behaviours change too. So, in order to keep up with your customers’ needs, you need to empower your employees in a time of digital transformation. read more
Forget personalisation: individualisation is the new frontier of customer engagement

Forget personalisation: individualisation is the new frontier of customer engagement

18/10/2018 - 09:23
According to a Dimension Data survey, 13% of companies self-rate the delivery of their customer experiences a healthy nine out of 10; the same survey, however, found that a third of companies aren’t even able to track customer journeys.  read more
How poor customer service impacts the retail customer experience

How poor customer service impacts the retail customer experience

17/10/2018 - 09:31
Picture the situation: you're on the phone with customer support. You speak to a representative who can't help you. Your call gets forwarded to another agent. So you start your story over from the beginning and explain what you need to get out of the call. They can begin a process but will really need another team to jump in to complete. Another agent takes up your case and again you explain your situation as well as a summary of the two previous calls. read more
Reasons for your small business to consider automation

Reasons for your small business to consider automation

16/10/2018 - 08:42
In recent years, automation has been on the tip of many business owners’ tongues. While it’s certainly a big corporate buzzword, there is a good reason behind it. Thanks to the latest digital innovations, automation can save your startup plenty of time and money.  read more
SA retailers likely to start tracking consumers in-store using facial recognition

SA retailers likely to start tracking consumers in-store using facial recognition

15/10/2018 - 11:18
Traditional retailers cannot compete with online retailers when it comes to price and merchandise and need to bring something to the table that online retailers cannot. read more
Supply chain faces automation disruption

Supply chain faces automation disruption

12/10/2018 - 09:22
Even though automation can enable warehouses to support the same-day and next-day delivery expectations of customers, companies first need to have complete visibility of how their existing supply chain is structured. After all, they cannot embrace future innovation if they do not fully understand their starting position. read more
Using technology to move beyond price and merchandise as a retailer’s differentiator

Using technology to move beyond price and merchandise as a retailer’s differentiator

11/10/2018 - 11:44
Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition. read more
Takealot to stock leading global data storage solutions brand LaCie

Takealot to stock leading global data storage solutions brand LaCie

10/10/2018 - 13:42
Seagate Technology's premium brand ‘LaCie’ designs world-class external storage products for creative professionals and Apple users. LaCie products, differentiated by their sleek design and unmatched technical performance, are now available from one of South Africa’s leading online stores, takealot.com. read more
How technology and data is driving in-store sales

How technology and data is driving in-store sales

09/10/2018 - 08:21
Considering the pace at which the retail industry evolves, any retailer worth their salt must be forward-thinking. That’s especially true if they want to remain both competitive and relevant. One way of ensuring that happens is to embrace data and use it to offer shoppers better in-store experiences.  read more
Coca-Cola’s new vending machine lets consumers recycle packaging

Coca-Cola’s new vending machine lets consumers recycle packaging

01/10/2018 - 11:41
The Coca-Cola Company has showcased a new vending machine in China which features facial recognition and allows consumers to return used packaging. read more
Zebra Technologies helps retailers take personal shopping to the next level with new Android-based personal shopper

Zebra Technologies helps retailers take personal shopping to the next level with new Android-based personal shopper

28/09/2018 - 10:19
Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, recently introduced the PS20, its sixth generation personal shopping solution (PSS), to allow shoppers to scan items as they go, streamlining the checkout experience. read more
Personalised customer experience enhances in-store value

Personalised customer experience enhances in-store value

20/09/2018 - 10:47
Being able to effectively utilise the data at the disposal of South African retailers - using sophisticated technology - will be fundamental to remaining competitive with personalised in-store customer experiences. read more
Exciting predictions to look forward to in customer service technology

Exciting predictions to look forward to in customer service technology

19/09/2018 - 09:45
Customer service has evolved over the years. Today, companies are relying on artificial support to assist in time-consuming tasks and to bridge the communication gap between agents and customers. From real-time messaging and video technology to self-service, cryptocurrencies and more, the traditional customer-facing departments are experiencing massive changes in day-to-day operations.  read more
The time has come for digital transformation

The time has come for digital transformation

17/09/2018 - 11:32
Using technology to drive business transformation is hardly a new thing. In fact, reducing paper and automating processes are goals many organisations share. Yet, change has been slow in coming with some decision-makers even resisting digitalisation. This needs to change if organisations are to unlock new insights from their data. read more
 Are SA retailers ready for the Connected Retail revolution?

Are SA retailers ready for the Connected Retail revolution?

27/08/2018 - 09:50
A wave of innovation is sweeping the retail sector, both abroad and in South Africa, and Deloitte is addressing this trend with the creation of a Connected Retail experience at its Deloitte Greenhouse innovation space in Cape Town.  read more
Why online shopping is the preferred shopping medium

Why online shopping is the preferred shopping medium

23/08/2018 - 11:07
Online shopping is the new norm, not necessarily for the customer service perks or specials you receive from signing up for a newsletter, but because of the convenience. Time is essential for consumers who are already struggling to juggle work hours with family time, hobbies and chores around the house.  read more
What makes an app successful in today's connected world?

What makes an app successful in today's connected world?

16/08/2018 - 09:46
With technology in South Africa growing at such a rapid speed, it’s difficult to keep up with new apps being developed on a daily basis. Business owners are constantly having to educate themselves about the latest trends in order to align their business’ objectives with their customers’ changing needs.  read more
How to manage sustainable omnichannel growth in retail

How to manage sustainable omnichannel growth in retail

31/07/2018 - 09:06
In today’s consumer landscape, customers can shop from anywhere at any time. The proliferation of technology-driven purchasing means retailers are expected to keep up with the always-connected, digital-savvy shoppers. This demographic expects seamless and rapid purchasing 24/7 – as well as delivery within a two-hour window.  read more
How chatbot technology can benefit your startup

How chatbot technology can benefit your startup

26/07/2018 - 09:01
Incorporating your own chatbot technology into your business has become essential for businesses dealing with customers every day. Beyond giving your business a competitive edge, this intelligent technology can provide your startup with plenty of benefits, if used correctly and for the right reasons.  read more
Smarter marketing in the digital era

Smarter marketing in the digital era

16/07/2018 - 14:09
An essential driver of digital transformation is how companies can use their data to remain relevant. read more
How future fit is your brand?

How future fit is your brand?

11/07/2018 - 13:40
To ensure their longevity, companies need to actively shape the futures they want. read more
Technology offers retailers respite in shrinking economy

Technology offers retailers respite in shrinking economy

06/07/2018 - 14:18
As business confidence in South Africa plummeted six points in June on the back of disappointing gross domestic product figures for the first quarter, South African retailers battle to achieve profitability, compounded by a PwC survey that names South Africa as the country with the highest rate of economic crime in the world. read more
Walmart set to take on Amazon Go

Walmart set to take on Amazon Go

20/06/2018 - 14:29
Walmart has a new Sam’s Club concept store in the works, and it could give Amazon’s cashierless convenience stores a run for their money. read more
Three important technologies to slash manufacturing input costs

Three important technologies to slash manufacturing input costs

21/05/2018 - 14:34
Local manufacturing firms continue to face blustering headwinds – from heightened global competition from the likes of China and India, to sluggish demand and macroeconomic conditions, to critical skills shortages and labour issues. But technology can help to relieve one of the most common pain points that we’re seeing: the stubbornly high costs of production.  read more
AI and the retail revolution

AI and the retail revolution

23/04/2018 - 14:21
2018 has been widely touted as the year that practical applications of artificial intelligence reach maturity and begin to impact our day-to-day lives. However, it's not AI creating sentient robots that will be changing our lives in 2018, but instead, it will be how AI is applied within sectors like retail or financial services. read more
Digital natives vs Digital immigrants in a world ruled by technology

Digital natives vs Digital immigrants in a world ruled by technology

18/04/2018 - 15:04
We’re all familiar with the term Baby Boomer (1946 – 1964), Gen X (1965 – 1976) and Gen Y (1977 – 1995) - with the latter more commonly known as the Millennial - and we have a basic understanding of each, but what happens when you group these generations together under one corporate roof in a world predominately ruled by technology?  read more
5 ways AI can do the heavy lifting in the retail customer experience

5 ways AI can do the heavy lifting in the retail customer experience

16/04/2018 - 15:17
When we talk to our customers, the biggest challenge in this new era of retailing is just keeping up with customer expectations. Bringing new, differentiated experiences to market is a monumental task. read more
AI: The answer for thriving retailers

AI: The answer for thriving retailers

16/04/2018 - 14:42
It’s no secret that online sales have been growing exponentially with no sign of slowing down. Even purchases completed in-store often start online. read more
Overcoming marketing’s 5 deadly fears

Overcoming marketing’s 5 deadly fears

16/04/2018 - 10:59
To fully take advantage of the opportunities of marketing today, marketers must get over some of the fears holding them back. read more
Winning in the age of customer experience

Winning in the age of customer experience

27/03/2018 - 14:30
If you own or manage a brand or organisation today, you are in the business of customer experience. Digital disruption has changed almost everything that we knew and accepted as ‘normal’, from the way we consume information to how we purchase goods and services to how we engage with brands. read more
The Futurist: The evolving retail space

The Futurist: The evolving retail space

20/03/2018 - 09:20
Technology advancements, affordable smartphones, disruptive innovations, and globalisation have changed the world tremendously compared to a decade ago. Every part of our life is now intertwined with an online reality. read more
Driving customer loyalty in e-commerce

Driving customer loyalty in e-commerce

19/03/2018 - 11:00
A brand's success hinges on the loyalty of its customers, a prize that has become increasingly difficult to secure.  read more
AI set to revolutionise consumer and retail sectors

AI set to revolutionise consumer and retail sectors

15/03/2018 - 10:16
Almost a third (32%) of consumers surveyed globally by PwC plan to buy an AI device including robots or automated assistants, with retailers watching closely as ‘voice commerce’ develops in the home. read more
3 ways companies can reinvent themselves in the Digital Renaissance

3 ways companies can reinvent themselves in the Digital Renaissance

08/03/2018 - 14:55
The Renaissance was a period of renewal and passion, with the invention of the Gutenberg printing press allowing citizens to communicate quickly to a wide audience. Today, technology is driving fast, sweeping changes across the globe, altering the way business is done while taking unprecedented leaps forward at a breakneck pace. read more
87% of U.S. consumers grasp the power of conversational commerce

87% of U.S. consumers grasp the power of conversational commerce

06/03/2018 - 15:40
Natural language-powered chatbots and voice assistants such as Alexa and Siri are gaining traction for many retail-related tasks: 66% of U.S. consumers use voice or text agents in their daily lives, and 21% use voice or text agents to shop, pay bills, bank online or send money, according to a report from Mastercard and Mercator Advisory Group. read more
SA retailers to start 'tracking' customers in store

SA retailers to start 'tracking' customers in store

07/02/2018 - 10:15
Retail in South Africa is expected to undergo a massive boom in digital and mobile technology within in the next two years, which will reshape customer behaviour and their relationships with brands. read more
Trends 2018: Omnichannel is the new normal

Trends 2018: Omnichannel is the new normal

19/01/2018 - 13:51
As smart technology enters our homes, cars, work and leisure time, marketers have the opportunity to innovate and reach potential customers via ever-expanding touch points. No purchasing decision is too small and omnichannel marketing is the new normal in 2018.  read more
 Digital trends for 2018

Digital trends for 2018

16/01/2018 - 11:47
Digital trends inform business owners on how to improve their content marketing efforts. read more
Neutrogena to debut new skin imaging technology

Neutrogena to debut new skin imaging technology

10/01/2018 - 16:13
Beauty brand Neutrogena says it is bringing cutting-edge technology out of the dermatologist’s office and into consumers’ hands through a new collaboration with start-up company, Fitskin.  read more
4 ways retailers can boost the product discovery experience

4 ways retailers can boost the product discovery experience

07/12/2017 - 09:51
What defines the marketplace of the future?  read more
Retailers may reach a tipping point where friction may need to be reintroduced to the customer shopping experience

Retailers may reach a tipping point where friction may need to be reintroduced to the customer shopping experience

06/10/2017 - 09:34
In the world of the technological revolution that is not restricted by many physical hurdles, the introduction of new technology invokes dramatic changes that can be brought about relatively quickly, as a result, technological trends are taking up faster than before.  read more
Gen Z wants more in-store tech

Gen Z wants more in-store tech

27/09/2017 - 10:36
Gen Zers are eager to experience in-store tech while they shop, with 39% hoping "just walk out" technology will be implemented within the next 12 months and 44% hoping AR and VR come to fruition during that same period, according to a study by payments platform Adyen. read more
Brave new world of retail bad for workers

Brave new world of retail bad for workers

07/08/2017 - 16:39
South African grocery retailers are taking their cue from global players, and as a result, the retail workforce may be under threat as technology continues to rattle the sector. read more
Retailers call for boost in contactless spend cap

Retailers call for boost in contactless spend cap

02/08/2017 - 15:30
More than half of retailers have called for the spending limit on contactless cards to be raised above the £30 limit. read more
Supermarket Trends: Technology, food safety and sustainability are top of mind

Supermarket Trends: Technology, food safety and sustainability are top of mind

15/05/2017 - 14:44
The supermarket industry is constantly changing. Consumer food choices and how they shop, frequent regulation modifications and new technologies to integrate are just a few things we gathered from recent customer input concerning the most pressing issues for the industry. As 2017 rolls along, there are four emerging trends we see that grocery marketers should be aware of for the remainder of the year. read more
Retailers, robots & the art of automating empathy

Retailers, robots & the art of automating empathy

04/05/2017 - 10:39
Four of the biggest Customer Service Technology Trends that retailers will be implementing in the coming year from the 2017 Forrester report. read more
Will virtual reality transform in-store merchandising?

Will virtual reality transform in-store merchandising?

13/04/2017 - 10:17
Virtual reality (VR) simulation is arguably the most talked-about tech solution in grocery today. It aims to drive faster, smarter and more profitable decisions by enabling retailers to ideate new in-store concepts, evaluate them with test shoppers, and activate those concepts. read more
Seven in ten retailers to invest in IoT technologies to revolutionise customer experience

Seven in ten retailers to invest in IoT technologies to revolutionise customer experience

22/03/2017 - 12:41
By 2021, smart technologies to provide shoppers with new levels of personalisation, speed and convenience read more
UK shoppers seeking new technology to help with grocery shopping

UK shoppers seeking new technology to help with grocery shopping

22/03/2017 - 10:04
While shopper use of tech for discounts, coupons and offers has been on the increase as technology has evolved in recent years, new research from IGD highlights it is not just saving money that shoppers are interested in when it comes to technology related to food and grocery. read more
Turning Artificial Intelligence into business value

Turning Artificial Intelligence into business value

24/02/2017 - 11:40
Artificial Intelligence (AI) has captured the attention of C-suite executives across all industries and is poised to transform businesses in ways we’ve never seen since the impact of computer technology in the late 20th century. read more
How retailers can use robots to improve customer experience

How retailers can use robots to improve customer experience

20/02/2017 - 09:54
As the Internet of Things (IoT) becomes more prevalent throughout the retail industry, some of the more sophisticated and intelligent “things” retailers are connecting to the Internet are robots.  read more
Content Guru to deliver Verint solutions in the cloud

Content Guru to deliver Verint solutions in the cloud

15/02/2017 - 14:23
Verint Systems has entered into a global partnership with Content Guru in which Content Guru will deliver Verint customer engagement solutions—including workforce optimisation and speech analytics—as an integrated customer engagement suite in the cloud. In addition, Verint’s digital first engagement management solution for government and public sector applications has been fully integrated with Content Guru’s storm cloud customer engagement platform. read more
Traditional stores get smarter and better connected

Traditional stores get smarter and better connected

16/01/2017 - 10:49
In their e-commerce operations, retailers have long had access to limitless data about customers and transactions. They’ve become adept at using this information to deliver personalised communications and targeted campaigns to customers as they shop online.  read more
How technology is making retail more human

How technology is making retail more human

10/01/2017 - 11:12
Technology is dramatically changing the retail landscape, but one thing remains the same: Retail is about providing high-quality, engaging experiences for customers. Human customers. read more
7 trends set to define grocery retail in 2017

7 trends set to define grocery retail in 2017

09/01/2017 - 09:40
Online grocery, last-mile shipping, social media marketing, product transparency and differentiated shopping experiences will highlight the year ahead. read more
Starbucks embraces conversational commerce, boosts personalisation

Starbucks embraces conversational commerce, boosts personalisation

15/12/2016 - 16:35
Starbucks unveiled a new five-year growth plan that includes the rollout of an artificial intelligence-based mobile ordering solution and greater personalization through its mobile app, with both efforts expected to launch next year. read more
Wayfair app lets shoppers visualize decor in their own homes

Wayfair app lets shoppers visualize decor in their own homes

08/12/2016 - 11:34
Wayfair announced View in Room, a new feature in its flagship mobile application that allows shoppers to see 2-D images furniture and décor in their homes through the camera on their phones before they buy the products. read more
Facebook enables retailers to link newsfeed ads to chatbots

Facebook enables retailers to link newsfeed ads to chatbots

10/11/2016 - 12:20
Facebook announced that retailers and other brands that operate chatbots on its Messenger platform can now buy targeted newsfeed ads that link directly to their bots, allowing them to immediately initiate conversations with users clicking through. read more
Adidas rolls out 3D-printed shoe made from recycled ocean waste

Adidas rolls out 3D-printed shoe made from recycled ocean waste

08/11/2016 - 15:45
Adidas is about to start selling its UltraBoost Uncaged Parley shoe made from 3D-printed recycled ocean waste, which the athletic apparel maker unveiled as a concept last year under a partnership with ocean conservation group Parley for the Oceans.  read more
Despite digital convenience, customers want personal contact

Despite digital convenience, customers want personal contact

31/10/2016 - 10:00
Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options, 79% of consumers prefer the human touch to remain a part of customer service when engaging with brands and service providers. read more
Tesco trials new anti-fraud Tap&Tag technology

Tesco trials new anti-fraud Tap&Tag technology

24/10/2016 - 09:54
Tesco has rolled out new Tap&Tag technology, which aims to replace paper receipts completely with digital ones. read more
EBay debuts chatbot for Facebook Messenger

EBay debuts chatbot for Facebook Messenger

21/10/2016 - 09:14
Bay debuted a beta version of a new artificial intelligence-driven personalized shopping assistant called eBay ShopBot on Facebook Messenger on Monday. The bot answers search queries from shoppers, asks them questions to refine their product searches and learns from each experience, according to a company blog post. read more
5 ways to bring your store into the future

5 ways to bring your store into the future

19/10/2016 - 10:11
The convenience of online shopping is increasingly appealing to today’s consumer. With Amazon recently announcing same-day delivery in two major cities in Canada – the pressure on brick-and-mortar retailers is stronger than ever. read more