Seven in ten retailers to invest in IoT technologies to revolutionise customer experience
22/03/2017 - 12:41
By 2021, smart technologies to provide shoppers with new levels of personalisation, speed and convenience
UK shoppers seeking new technology to help with grocery shopping
22/03/2017 - 10:04
While shopper use of tech for discounts, coupons and offers has been on the increase as technology has evolved in recent years, new research from IGD highlights it is not just saving money that shoppers are interested in when it comes to technology related to food and grocery.
Turning Artificial Intelligence into business value
24/02/2017 - 11:40
Artificial Intelligence (AI) has captured the attention of C-suite executives across all industries and is poised to transform businesses in ways we’ve never seen since the impact of computer technology in the late 20th century.
How retailers can use robots to improve customer experience
20/02/2017 - 09:54
As the Internet of Things (IoT) becomes more prevalent throughout the retail industry, some of the more sophisticated and intelligent “things” retailers are connecting to the Internet are robots.
Content Guru to deliver Verint solutions in the cloud
15/02/2017 - 14:23
Verint Systems has entered into a global partnership with Content Guru in which Content Guru will deliver Verint customer engagement solutions—including workforce optimisation and speech analytics—as an integrated customer engagement suite in the cloud. In addition, Verint’s digital first engagement management solution for government and public sector applications has been fully integrated with Content Guru’s storm cloud customer engagement platform.
Traditional stores get smarter and better connected
16/01/2017 - 10:49
In their e-commerce operations, retailers have long had access to limitless data about customers and transactions. They’ve become adept at using this information to deliver personalised communications and targeted campaigns to customers as they shop online.
How technology is making retail more human
10/01/2017 - 11:12
Technology is dramatically changing the retail landscape, but one thing remains the same: Retail is about providing high-quality, engaging experiences for customers. Human customers.
7 trends set to define grocery retail in 2017
09/01/2017 - 09:40
Online grocery, last-mile shipping, social media marketing, product transparency and differentiated shopping experiences will highlight the year ahead.
Starbucks embraces conversational commerce, boosts personalisation
15/12/2016 - 16:35
Starbucks unveiled a new five-year growth plan that includes the rollout of an artificial intelligence-based mobile ordering solution and greater personalization through its mobile app, with both efforts expected to launch next year.
Wayfair app lets shoppers visualize decor in their own homes
08/12/2016 - 11:34
Wayfair announced View in Room, a new feature in its flagship mobile application that allows shoppers to see 2-D images furniture and décor in their homes through the camera on their phones before they buy the products.