Supermarket Trends: Technology, food safety and sustainability are top of mind
15/05/2017 - 14:44
The supermarket industry is constantly changing. Consumer food choices and how they shop, frequent regulation modifications and new technologies to integrate are just a few things we gathered from recent customer input concerning the most pressing issues for the industry. As 2017 rolls along, there are four emerging trends we see that grocery marketers should be aware of for the remainder of the year.
Retailers, robots & the art of automating empathy
04/05/2017 - 10:39
Four of the biggest Customer Service Technology Trends that retailers will be implementing in the coming year from the 2017 Forrester report.
Will virtual reality transform in-store merchandising?
13/04/2017 - 10:17
Virtual reality (VR) simulation is arguably the most talked-about tech solution in grocery today. It aims to drive faster, smarter and more profitable decisions by enabling retailers to ideate new in-store concepts, evaluate them with test shoppers, and activate those concepts.
SA road freight industry undergoing ‘tech disruption'
30/03/2017 - 15:26
Transparent pricing and improved competitiveness welcomed.
Seven in ten retailers to invest in IoT technologies to revolutionise customer experience
22/03/2017 - 12:41
By 2021, smart technologies to provide shoppers with new levels of personalisation, speed and convenience
UK shoppers seeking new technology to help with grocery shopping
22/03/2017 - 10:04
While shopper use of tech for discounts, coupons and offers has been on the increase as technology has evolved in recent years, new research from IGD highlights it is not just saving money that shoppers are interested in when it comes to technology related to food and grocery.
Turning Artificial Intelligence into business value
24/02/2017 - 11:40
Artificial Intelligence (AI) has captured the attention of C-suite executives across all industries and is poised to transform businesses in ways we’ve never seen since the impact of computer technology in the late 20th century.
How retailers can use robots to improve customer experience
20/02/2017 - 09:54
As the Internet of Things (IoT) becomes more prevalent throughout the retail industry, some of the more sophisticated and intelligent “things” retailers are connecting to the Internet are robots.
Content Guru to deliver Verint solutions in the cloud
15/02/2017 - 14:23
Verint Systems has entered into a global partnership with Content Guru in which Content Guru will deliver Verint customer engagement solutions—including workforce optimisation and speech analytics—as an integrated customer engagement suite in the cloud. In addition, Verint’s digital first engagement management solution for government and public sector applications has been fully integrated with Content Guru’s storm cloud customer engagement platform.
Traditional stores get smarter and better connected
16/01/2017 - 10:49
In their e-commerce operations, retailers have long had access to limitless data about customers and transactions. They’ve become adept at using this information to deliver personalised communications and targeted campaigns to customers as they shop online.