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Traditional stores get smarter and better connected
16/01/2017 - 10:49
In their e-commerce operations, retailers have long had access to limitless data about customers and transactions. They’ve become adept at using this information to deliver personalized communications and targeted campaigns to customers as they shop online.

How technology is making retail more human
10/01/2017 - 11:12
Technology is dramatically changing the retail landscape, but one thing remains the same: Retail is about providing high-quality, engaging experiences for customers. Human customers.

7 trends set to define grocery retail in 2017
09/01/2017 - 09:40
Online grocery, last-mile shipping, social media marketing, product transparency and differentiated shopping experiences will highlight the year ahead.

Starbucks embraces conversational commerce, boosts personalisation
15/12/2016 - 16:35
Starbucks unveiled a new five-year growth plan that includes the rollout of an artificial intelligence-based mobile ordering solution and greater personalization through its mobile app, with both efforts expected to launch next year.

Wayfair app lets shoppers visualize decor in their own homes
08/12/2016 - 11:34
Wayfair announced View in Room, a new feature in its flagship mobile application that allows shoppers to see 2-D images furniture and décor in their homes through the camera on their phones before they buy the products.

Facebook enables retailers to link newsfeed ads to chatbots
10/11/2016 - 12:20
Facebook announced that retailers and other brands that operate chatbots on its Messenger platform can now buy targeted newsfeed ads that link directly to their bots, allowing them to immediately initiate conversations with users clicking through.

Adidas rolls out 3D-printed shoe made from recycled ocean waste
08/11/2016 - 15:45
Adidas is about to start selling its UltraBoost Uncaged Parley shoe made from 3D-printed recycled ocean waste, which the athletic apparel maker unveiled as a concept last year under a partnership with ocean conservation group Parley for the Oceans.

Despite digital convenience, customers want personal contact
31/10/2016 - 10:00
Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options, 79% of consumers prefer the human touch to remain a part of customer service when engaging with brands and service providers.

Tesco trials new anti-fraud Tap&Tag technology
24/10/2016 - 09:54
Tesco has rolled out new Tap&Tag technology, which aims to replace paper receipts completely with digital ones.

EBay debuts chatbot for Facebook Messenger
21/10/2016 - 09:14
Bay debuted a beta version of a new artificial intelligence-driven personalized shopping assistant called eBay ShopBot on Facebook Messenger on Monday. The bot answers search queries from shoppers, asks them questions to refine their product searches and learns from each experience, according to a company blog post.