SERVICES SOUTH AFRICA
FlexLink is a world-class factory automation expert. Working closely with global customers, we provide innovative, automated solutions to produce goods smarter, safer and at lower operating costs. For more than 35 years, our solutions have enabled manufacturers, machine providers and system integrators to take control of production efficiency.
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MakeMeMobile is one of South Africa’s most experienced enterprise mobility solution providers that assists organisations to improve their supply chain efficiencies, reduce costs, increase customer satisfaction and retain their competitive edge.
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Pyrotec specialises in industry-leading product identification solutions. Our extensive service offering includes a comprehensive range of coding and labelling equipment, on-pack identification, informational and promotional devices, and self-adhesive products for offices and homes.
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Smart Media is a solution-driven in-store innovator. We inspire confidence with retailers, strategically partnering with clients in the moment that matters, entrenching brand loyalty with shoppers by providing 360° solutions.
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Sureswipe is more than a Payment Service Provider, we are a Fintech team that focuses on disrupting the card payment industry in order to deliver real value to independent retailers and service providers.
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Forget personalisation: individualisation is the new frontier of customer engagement
18/10/2018 - 09:23
According to a Dimension Data survey, 13% of companies self-rate the delivery of their customer experiences a healthy nine out of 10; the same survey, however, found that a third of companies aren’t even able to track customer journeys.
How poor customer service impacts the retail customer experience
17/10/2018 - 09:31
Picture the situation: you're on the phone with customer support. You speak to a representative who can't help you. Your call gets forwarded to another agent. So you start your story over from the beginning and explain what you need to get out of the call. They can begin a process but will really need another team to jump in to complete. Another agent takes up your case and again you explain your situation as well as a summary of the two previous calls.
Reasons for your small business to consider automation
16/10/2018 - 08:42
In recent years, automation has been on the tip of many business owners’ tongues. While it’s certainly a big corporate buzzword, there is a good reason behind it. Thanks to the latest digital innovations, automation can save your startup plenty of time and money.
SA retailers likely to start tracking consumers in-store using facial recognition
15/10/2018 - 11:18
Traditional retailers cannot compete with online retailers when it comes to price and merchandise and need to bring something to the table that online retailers cannot.
Supply chain faces automation disruption
12/10/2018 - 09:22
Even though automation can enable warehouses to support the same-day and next-day delivery expectations of customers, companies first need to have complete visibility of how their existing supply chain is structured. After all, they cannot embrace future innovation if they do not fully understand their starting position.
Using technology to move beyond price and merchandise as a retailer’s differentiator
11/10/2018 - 11:44
Increasingly, retailers need to create a compelling reason for customers to enter their stores and should look at technology as a way to differentiate themselves from the competition.
Takealot to stock leading global data storage solutions brand LaCie
10/10/2018 - 13:42
Seagate Technology's premium brand ‘LaCie’ designs world-class external storage products for creative professionals and Apple users. LaCie products, differentiated by their sleek design and unmatched technical performance, are now available from one of South Africa’s leading online stores, takealot.com.
How technology and data is driving in-store sales
09/10/2018 - 08:21
Considering the pace at which the retail industry evolves, any retailer worth their salt must be forward-thinking. That’s especially true if they want to remain both competitive and relevant. One way of ensuring that happens is to embrace data and use it to offer shoppers better in-store experiences.
South Africans browse on their smartphones, then purchase in store
01/10/2018 - 12:55
South African Internet-connected consumers still gravitate towards brick and mortar shops for their purchases, with more shoppers practising “webrooming” than “showrooming”.
Coca-Cola’s new vending machine lets consumers recycle packaging
01/10/2018 - 11:41
The Coca-Cola Company has showcased a new vending machine in China which features facial recognition and allows consumers to return used packaging.