SERVICES SOUTH AFRICA
FlexLink is a world-class factory automation expert. Working closely with global customers, we provide innovative, automated solutions to produce goods smarter, safer and at lower operating costs. For more than 35 years, our solutions have enabled manufacturers, machine providers and system integrators to take control of production efficiency.
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MakeMeMobile is one of South Africa’s most experienced enterprise mobility solution providers that assists organisations to improve their supply chain efficiencies, reduce costs, increase customer satisfaction and retain their competitive edge.
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Pyrotec specialises in industry-leading product identification solutions. Our extensive service offering includes a comprehensive range of coding and labelling equipment, on-pack identification, informational and promotional devices, and self-adhesive products for offices and homes.
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Smart Media is a solution-driven in-store innovator. We inspire confidence with retailers, strategically partnering with clients in the moment that matters, entrenching brand loyalty with shoppers by providing 360° solutions.
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Sureswipe is more than a Payment Service Provider, we are a Fintech team that focuses on disrupting the card payment industry in order to deliver real value to independent retailers and service providers.
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FoST - An immersive storytelling experience, but is South Africa ready for the learnings?
07/12/2018 - 10:05
In an industry that changes as quickly as the weather in Joburg, marketers have seen a vast change in the depiction of brands and a fascinating shift in the consumer experience.
New age consumerism and the consumer power-shift
05/12/2018 - 10:37
Advances in telecommunication technology have transformed the tools used for marketing and consumerism and ultimately, the way that businesses operate. The Statista 2017 Report indicated that the number of smartphone users in the United States is estimated to have reached 224.3 million, with smartphone users worldwide exceeding 2 billion. Undoubtedly, we are running headlong into the end of the industrial era of consumption and into a consumer power-shift.
Driving mobile and card acceptance among informal retailers holds the key to scaling cashless payments in SA
05/12/2018 - 09:57
Despite the majority (77 percent) of adult South Africans owning bank accounts, more than half of the total value of all consumer transactions in the country are still conducted in cash. This suggests that being formally banked may not be enough of an incentive for consumers to move away from cash. Accelerating the pace of migration from cash to digital and card payments must be a priority for catalysing economic growth.
Retail technology - changing buying and delivery methods
12/11/2018 - 11:31
The retail industry has undergone a massive transformation with the advent of technology. Beyond the rapid rise of online shopping, retailers are spying innovative ways to hang on to traditional shoppers while diversifying both their channels and their wares.
3 ways smart technology can help your business save water
02/11/2018 - 09:01
When it comes to the key elements we need to survive, water is at the top of the priority list. While it’s easy to find alternative sources to generate energy for businesses to run, it’s near impossible to increase our access to fresh potable water when it’s already so limited. This is why technology is essential for business success, allowing businesses the ability to grow and make smarter water decisions.
Why the supermarket of the future won’t come to South Africa
31/10/2018 - 12:07
In 2016, Amazon unveiled the “future of shopping” with its Go store. The store does not require shoppers to go through a checkout point – you walk in, pick what you want from the shelves, and walk out.
How to clear top 5 hurdles in deploying autonomous retail checkout
30/10/2018 - 10:39
Dramatic changes in retail can be seen through the lens of large and small technology companies. Retailers are facing an urgent need to improve shopping experiences and no retail technology is more exciting than autonomous checkout.
Ways technology empowers retail staff
24/10/2018 - 10:50
The more technology changes, the more customer behaviours change too. So, in order to keep up with your customers’ needs, you need to empower your employees in a time of digital transformation.
Forget personalisation: individualisation is the new frontier of customer engagement
18/10/2018 - 09:23
According to a Dimension Data survey, 13% of companies self-rate the delivery of their customer experiences a healthy nine out of 10; the same survey, however, found that a third of companies aren’t even able to track customer journeys.
How poor customer service impacts the retail customer experience
17/10/2018 - 09:31
Picture the situation: you're on the phone with customer support. You speak to a representative who can't help you. Your call gets forwarded to another agent. So you start your story over from the beginning and explain what you need to get out of the call. They can begin a process but will really need another team to jump in to complete. Another agent takes up your case and again you explain your situation as well as a summary of the two previous calls.