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6 Steps to successful customer relationship management

22/04/2019 - 10:26

Six steps to sprucing up your CRM and captivating customers at every touch point along the way.  

1) The Definition of CRM “Marketers’ relentless focus on customer experience has pushed customer relationship management (CRM) into the background.” Marketing Week. CRM is defined as the technology for managing a company's relationships and interactions with customers (and potential customers). It can be... 


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9 safety tips to help curb cash crimes in SA's stores

22/04/2019 - 10:03

Retailers must accept that cash crime is prevalent in SA and not going away any time soon, says Richard Phillips, joint CEO o...

Retail sales beat expectations in February

19/04/2019 - 12:39

SA shoppers spent more than expected in February, with retail sales growing 1.1% year on year, led by expenditure in the text...

Pick n Pay surprises local schools with Easter treats

19/04/2019 - 11:57

Two schools were recently surprised with chocolate eggs and hot cross buns ahead of the Easter Weekend. ...

Chicken prices may spike by up to 32% due to tariff increases, says importers

18/04/2019 - 09:22

Increasing tariffs on imported poultry products could hike chicken prices by up to 32%, says consumer bodies and importers a...

Asian revenue surpasses European for first time at L’Oreal

18/04/2019 - 09:07

L’Oreal got more revenue from Asia than from Western Europe for the first time last quarter as the region’s surging deman...

Easter is also a feast for criminals, retailers and consumers warned

18/04/2019 - 09:01

There is a tendency among criminals to use the Easter long weekend - and its spike in shopping - to their advantage, says Ric...

Checkers hot cross buns go viral

17/04/2019 - 13:42

Checkers hot cross buns are trending on social media and South Africans are in stitches following the release of a viral vide...