121 OUTSOURCE

CUSTOMER CARE SOUTH AFRICA

T +27 21 5309121 / http://121brandmarketing.posterous.com/ / / more details




The way we like doing business…
121 Outsource is the second oldest outsourced call centre in South Africa. We have been in the industry of retaining customers and promoting brand loyalty for various blue chip companies for the last 20+ years. In this time we have been involved in the primary scoping and running of many varied applications. These applications have varied considerably from running Customer Care and Technical Help Desk projects to vigorous outbound subscription campaigns. Our Call Centre is configured to service both incoming and outgoing calls. In this way we are ideally geared to take advantage of both sectors of the market. We create software specifically for each client application internally. This enables us to tailor our services to meet the exacting requirements of any new client. This also enables our multi-skilled call centre agents to provide a superior service as they are trained in-house. We pride ourselves on the fact that our business provides our clients with a full circle solution. All software we design starts on a blank page. Therefore, any solution that we provide is tailored to 100% match our clients’ needs. 121 Outsource specialises in handling the Customer Care functions of over 400 local and international FMCG products in Southern Africa. Complying with all the various criteria as laid down by the CPA Consumer Protection Act of April 2010.

Our website has many new features like the Social Media interactive zone and the Lifestyle Portal. Based on the latest trends, websites have to be functional, clean and to the point. We have designed this website to provide a comprehensive overview of our Company, History, Case studies and Client Letters of reference. We value the importance of Social Media and provide real-time monitoring and interaction with the customers, depending on which platform they choose. We have introduced a dedicated cyber-team to interact with the electronic mail. The customer care call centre operates 365 days a year from 08h00 to 22h00 daily. Built into our databases is a highly sophisticated CRM Analysis package. The analysis provided on the data collected is varied and is determined by the vendor’s specific requirements. The analysis of this information becomes an extremely valuable Customer Relationship Management tool. Effective use of this information makes it easier to make informed decisions rather than decisions which are based on inaccurate data and misconstrued opinions. Our systems and protocols make the business highly robust and sustainable. Our constant mentoring and training of staff (the 121 Way) ensures that our retention rate is well above the national average. This ultimately affects the profitability and creates a far more efficient business.
We would like to talk! Call us now for more information. Contact Chris Jacobs or Eugene du Plessis.
+27(0)21 530-9121		www.121group.co.za

CONTACT 121 OUTSOURCE

TO LEARN MORE CALL

Telephone +27 21 5309121 Website http://121brandmarketing.posterous.com/

Latest Activity

04
SEP

Consumer Goods and Services Ombud launched in support of consumer rights
The Consumer Goods Council South Africa (CGCSA) is proud to announce the launch of the Consumer Goods and Services Ombud (CGSO), two days prior to World Consumer Rights day on the 15 March.

12
JUN

Multi-skilled call centre welcomes new appointments
121 Outsource is the second oldest outsourced call centre in South Africa. We have been in the industry of retaining customers and promoting Brand loyalty for various blue chip companies for the last 22 years.

08
FEB

121 Update
With the recent expansion of call centre services within the 121 Group the premises in Sunrise House N’dabeni /Pinelands in Cape Town has been bursting at the seams.

14
NOV
2012

121 Outsource appoints seasoned journalist
Bronwyn Davids studied journalism at the Peninsula Technikon (now Cape Peninsula University of Technology, Bellville), majoring in print journalism, broadcast journalism, political science and finance reporting.

21
AUG
2012

Research shows that while customers complain to help companies improve those complaints are falling on deaf ears
Brands are ignoring advice offered by consumers on Twitter and Facebook, according to a YouGov survey commissioned by social media monitoring company Brandwatch.

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